Not too happy. Replaced my screen, looks like a flip phone now in terms of image quality. Also it…read moremessed up my keyboard and I keeps doubling up my taps leading to me having to erase and retype. Glad I spend the money to completely have my phone jacked up. Now I have to buy a new one... don't do it. Or stay there and watch them like a hawk and don't accept your phone back until you've had a chance to make sure it works as it did before they "repair" it.

Mobile rescue tech repair was awesome. Alfredo fixed the screens on my surface pro three and also…read moremy husband. He had the repair done within 24 hours. Could not ask for a better repair. Highly recommend him

I hate to leave bad reviews...but please do not take your phone here. My husband attempted to have…read morehis phone screen fixed here & it was a nightmare. Initially it seemed ok as the employee had to order the screen part in for his phone and he was priced very reasonably...lesson learned, you get what you pay for. We're not sure if the screen he ordered was wrong for the phone, but we could see glue all along the edges, & upon taking off the case the side of the phone had a significant dent on it (pictured) that was not there prior to dropping the phone off. It was as if he had to smash the phone open in order to get the parts on/off. We freaked out when we discovered the damage and he said like a broken record "no that was there, no that was there". I ended up threatening to call the police and the guy eventually backed down, initially he was incredibly rude after we confronted him with how angry we were at the damage he caused. I've never been gaslit by a store employee before, the whole exchange left me feeling very shaky. This business seems incredibly fraudulent.

This post is regarding the Talk N Fix kiosk location in the lower section of the Poughkeepsie…read moreGalleria. It is AWFUL, and is a MEGA SCAM location. BEWARE!!!!!! I bought my son's iPad there to get a new case and was sold wrong items (case and screen protector) on 7/24/23. Im attempting to return the items on 7/25/23 I was then told nonsense about how they had a zero rerun policy. Such policy was never written, or stated, including....they were extremely rude when I approached to explain that the items did not fit the iPad. After about 15 mins of arguing my case and threatening to report them....I was finally given my cash back. This kiosk location is a HUGE SCAM - DO NOT PURCHASE ITEMS HERE!!!!!!

I don't know if it's Apple Updates that "mess" with my phone, but after an update that's supposed…read moreto "fix" something there's a new problem with the expected operation of my phone. While in the Poughkeepsie Galleria I stopped in to see if they could figure it out. Luckily I found sales rep Greg Lynch. He figured out the problem and corrected it, and showed me a way to circumvent an Apple's improvement, if it should arise again. The best part is NO pressure to BUY something. That is true customer service. Have you ever wondered why Radio Shack is out of business?

My review is not directed to this location. This location will forever be a 5 star for me. This…read moreis for Verizon as a corporation which I cannot find to write a review. After 13 years as a loyal Verizon customer, you would think I'd at least qualify for decent customer service. Apparently, loyalty points aren't a thing at Verizon, because after all these years, I'm still treated like I just walked in off the street. I've made numerous calls about ongoing issues, and the customer service experience has been a masterclass in how to make a paying customer regret having a phone. I've been hung up on more than once, because apparently disconnecting the customer is easier than actually solving the problem. Let's talk about the price. Verizon is NOT cheap. You would think paying a premium for service would come with premium customer service. Nope. You get the premium bill with the bargain-bin customer service. Then there's the follow-up. Representatives will tell you, "Someone will get back to you." And apparently that means maybe, possibly, if the stars align and Mercury is in retrograde. Because actually following up with the customer seems to be an optional feature. And my personal favorite: being told things that are simply not true while the proof is literally sitting right there in plain view. At that point, I'm not sure if we're having a customer service conversation or auditioning for a game of "Let's Pretend That Didn't Happen." ‍ After 13 years, I've learned an important lesson: loyalty means absolutely nothing to Verizon. Apparently, 13 years of paying your bill on time doesn't earn you much beyond the privilege of paying another high bill and spending your free time explaining the same problem to a new representative. Verizon, if this is how you treat loyal customers, I can only imagine what the welcome package looks like for new ones. High prices. Low accountability. Little follow-up. And apparently, customer loyalty comes with no benefits whatsoever. At this point, the question isn't "Why are you having these issues?" It's "Why are you still a customer?" And honestly, Verizon is mak

They must have a new corporate customer service policy!…read more Actually, it's the "old-fashioned" the customer's always right policy and that poor customer service can ruin the Store's reputation; based on how they handle the customer and pay attention to them. Stop standing around in little cliques talking to each other and ignoring the customer completely. I went in with a question for the Geek Squad regarding the phone, and how and why certain apps work or don't work. The Geek Squad representative was very helpful. I went looking for something for someone else, check out was relatively painless and quick. When I got home, it wasn't quite what they were looking for. I called the store with a question regarding the return; I ended up getting corporate. Spoke to Victor, he said there should be no problem. Whenever I've heard that! There's always been a problem later on. This time he was right. The charge on the card was seen that day. Let's see if they can keep up the good work or are they going to end up like Circuit City?! Electronics, they also have household appliances and kitchen appliances.

I was in Best Buy today and brought a friend who needed a new laptop. He had a stoke, and had some…read morevision issues. As we were completing sale an older guy stepped in and started bombarding us on saving money and giving information, I said I do not want a credit card, and he said, "Oh, no. This is just a store card that you can save money with," I said ok...and asked I do not see the discount on laptop? He then says "Oh, you will save later like on things like Starbucks Etc??? MY FRIENDS RECEIPT SAID, CITI VISA $4000.00 in credit!!! Do I get a lawyer for fraud?

2/6/26 my phone dropped in the latrine. I came in to have to phone opened to drain out the…read moreremaining water. I explained this to the salesperson who stated," You should have started with that (scolding)". Then proceeded to plug in charge the phone stating that the motherboard is ok, but the screen is shot, starts looking up the model of my phone then walks to the back. I presumed he was looking for the pin needed to open my phone come back with a phone that does not make the model I have says they don't have my model then takes the other one back. Comes back grabs his laptop and states he will have to look up replacement parts and price. Just then a fed-ex driver comes in delivering a package to which he puts down the laptop to get the package and have a conversation with the driver. I unplugged my phone and left. Frist. You were rude and completely disregarded the services I requested. Second, I was NEVER asked if I wanted a new phone or to have my phone repaired. Third, I was placed on pause while you concerned yourself with another matter. THE BLANTANT DISRESPCT. Was it becasue I am a woman and you decided what I was going to with my property and monies. Or could it be that I'm a black woman and too stupid to know what I want. I had been a loyal customer since they opened but never again

I recently moved to Fishkill from New York City and I couldn't be more thrilled with the service…read moreprovided by Riz at Cellairis. It's great how I can shop at Walmart and get other helpful needs met at the same time. My children have damaged my iPhone several times, everything from the charging port, the screen and the battery. Each time Riz never hesitated to help me in any way possible. He is honest, kind and very professional. I had another iPhone that was damaged by water and he even revived that one. I was glad because I'm not very tech savvy and I had very important historical information on the phone that I was afraid of losing. I'm also happy the service isn't too pricy. Riz is a lifesaver :)

Verizon sent us to this store for a replacement 5G modem (ours was old and stopped working) and…read morewhen my wife arrived 25 minutes after they supposedly opened, the door was locked but someone was clearly in there. She went back an hour or so later to pick up the modem and got an attitude. They fumbled around in the back for a long time, copped an attitude because my wife was upset, then gave us a modem that couldn't be activated! Customer service and employee attitude sucks!! Whomever Jamaal C is (name on the invoice) either has no idea what he was doing or purposely gave us a modem that was not able to be activated on our account...unsure....don't really care at this point. HIGHLY RECOMMEND GOING ELSEWHERE!

I am here to share a frustrating customer service experience with the store manager named Richard…read moreat Russell Cellular. I tried to return an iPhone X phone case that I purchased a week earlier. We upgraded our phone from the X to the 11 so the case no longer fit. We brought the case back to with the receipt and the original packaging within the required 14 days. Richard noticed a tiny scratch on the case and accused me of returning a damaged case. I advised him that it was only on the phone for an hour, never left the house and was not aware of the scratch on the case. I suggested that maybe it was damaged already when I purchased it. Richard would hear nothing of it, saying that we must have scratched it, and they can't accept it because it is not able to be resold. In the end they ended up taking it back and refunding me after he escalated this to his district manager. What Richard should have done from the outset was to simply say that it looks like there was a scratch on the case and he would need approval from his boss. Instead he dealt with me, his customer in an accusatory manner, ensuring that I will never set foot in that store again. Clearly Richard does not understand the bigger picture about how to run a business and be customer focused. He lost a customer for life all over a $30 phone case.

The service at the Hopewell Jct. Verizon reseller was top notch. The gentleman was professional,…read moreknowledgeable and helpful!

My son and I have used this store quite a few times over the past three years, purchasing a phone,…read morepicking up accessories, and most recently for a quick repair. The staff has been amazing every time. Yesterday Skyler (sorry if I spelled it wrong!) was fantastic. They are knowledgeable, polite and friendly no matter whether it's a big sale, a small purchase or even just a question. Can't say enough good things about them. The prices are more reasonable on the accessories than some other stores I've been to. Glad to have them in my town!

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

This is the place to go in the Port Jervis, Matamoras and Milford area for a new phone or if in…read moreneed of a repair. We came in initially for a cracked screen issue - which was done very quickly and to our satisfaction. We noticed a nice selection of new phones and the owner Terrence couldn't have been more knowledgeable in regards to every manufacturer's products. Terrence also made 100% sure that we were happy with our purchase. A repeat customer is what he gets in return. A+ in all aspects of customer satisfaction.

Professional service, best prices in the area. Harry can fix just about anything and has over 10…read moreyears experience. For your first screen replacement, you receive a free screen protector, that he installs and a new case too! There is also a 30 day guarantee!! Se habla español. Family owned and operated!

Best customer service I've ever encountered. Harry was the man and knew everything there was to…read moreknow about fixing my iPhone 11. I shopped around before hand and Harry's price beat the competition buy a landslide. Highly recommend.