2/6/26 my phone dropped in the latrine. I came in to have to phone opened to drain out the…read moreremaining water. I explained this to the salesperson who stated," You should have started with that (scolding)". Then proceeded to plug in charge the phone stating that the motherboard is ok, but the screen is shot, starts looking up the model of my phone then walks to the back. I presumed he was looking for the pin needed to open my phone come back with a phone that does not make the model I have says they don't have my model then takes the other one back. Comes back grabs his laptop and states he will have to look up replacement parts and price. Just then a fed-ex driver comes in delivering a package to which he puts down the laptop to get the package and have a conversation with the driver. I unplugged my phone and left. Frist. You were rude and completely disregarded the services I requested. Second, I was NEVER asked if I wanted a new phone or to have my phone repaired. Third, I was placed on pause while you concerned yourself with another matter. THE BLANTANT DISRESPCT. Was it becasue I am a woman and you decided what I was going to with my property and monies. Or could it be that I'm a black woman and too stupid to know what I want. I had been a loyal customer since they opened but never again

I recently moved to Fishkill from New York City and I couldn't be more thrilled with the service…read moreprovided by Riz at Cellairis. It's great how I can shop at Walmart and get other helpful needs met at the same time. My children have damaged my iPhone several times, everything from the charging port, the screen and the battery. Each time Riz never hesitated to help me in any way possible. He is honest, kind and very professional. I had another iPhone that was damaged by water and he even revived that one. I was glad because I'm not very tech savvy and I had very important historical information on the phone that I was afraid of losing. I'm also happy the service isn't too pricy. Riz is a lifesaver :)

I don't know if it's Apple Updates that "mess" with my phone, but after an update that's supposed…read moreto "fix" something there's a new problem with the expected operation of my phone. While in the Poughkeepsie Galleria I stopped in to see if they could figure it out. Luckily I found sales rep Greg Lynch. He figured out the problem and corrected it, and showed me a way to circumvent an Apple's improvement, if it should arise again. The best part is NO pressure to BUY something. That is true customer service. Have you ever wondered why Radio Shack is out of business?

I called to get basic info for my Moms account and got push back at every turn…read more Totally frustrating and wound up hanging up on the customer rep

I hate to leave bad reviews...but please do not take your phone here. My husband attempted to have…read morehis phone screen fixed here & it was a nightmare. Initially it seemed ok as the employee had to order the screen part in for his phone and he was priced very reasonably...lesson learned, you get what you pay for. We're not sure if the screen he ordered was wrong for the phone, but we could see glue all along the edges, & upon taking off the case the side of the phone had a significant dent on it (pictured) that was not there prior to dropping the phone off. It was as if he had to smash the phone open in order to get the parts on/off. We freaked out when we discovered the damage and he said like a broken record "no that was there, no that was there". I ended up threatening to call the police and the guy eventually backed down, initially he was incredibly rude after we confronted him with how angry we were at the damage he caused. I've never been gaslit by a store employee before, the whole exchange left me feeling very shaky. This business seems incredibly fraudulent.

This post is regarding the Talk N Fix kiosk location in the lower section of the Poughkeepsie…read moreGalleria. It is AWFUL, and is a MEGA SCAM location. BEWARE!!!!!! I bought my son's iPad there to get a new case and was sold wrong items (case and screen protector) on 7/24/23. Im attempting to return the items on 7/25/23 I was then told nonsense about how they had a zero rerun policy. Such policy was never written, or stated, including....they were extremely rude when I approached to explain that the items did not fit the iPad. After about 15 mins of arguing my case and threatening to report them....I was finally given my cash back. This kiosk location is a HUGE SCAM - DO NOT PURCHASE ITEMS HERE!!!!!!

I had a wonderful experience here this morning. I was helped almost immediately. I needed a…read morereplacement TV remote control. They had it in stock and there was no charge for it since I had my old one with me to exchange. Employee was helpful, pleasant, friendly . . . and even gave me back the batteries from my old remote control! Highly recommend! For some reason, my location is listed as CA. Can't figure out how to change that. I live in Poughkeepsie and this location was not too far and easy to find with good parking.

Had to run into the :Poughkeepsie Best Buy to see if they could match a charging cord for my…read moregranddaughter's earlier version Ipad. Stev approached me to offer assistant and was able to find the appropriate charger. At my request I asked if he could be sure it fit and he did so without any hesitation. However, there was something blocking inside the Ipad. He immediately took it over to the Geek Squad to check it out and they found a very small piece of metal from a previous charger. Shout out and a BIG thank you to Steve for his professionalism and outstanding assistance, and the Geek Squad for their immediate assistance. You all made a 6-year-old little girl very happy!

Polite and helpful staff, they helped me find my item when I was lost. The staff and checkout…read moreperson were very friendly and polite.

On a Sunday afternoon they have 1 person helping customers, which means you have to wait until they…read morefinish with any customer before getting any support. Unbelievable. SMH

Today I visited this AT&T location with my grandfather To help him get a new phone and they were…read moresuper rude to an elderly man for no reason and this just goes to show you how these workers could care less about their customers at this location

The service at the Hopewell Jct. Verizon reseller was top notch. The gentleman was professional,…read moreknowledgeable and helpful!

My son and I have used this store quite a few times over the past three years, purchasing a phone,…read morepicking up accessories, and most recently for a quick repair. The staff has been amazing every time. Yesterday Skyler (sorry if I spelled it wrong!) was fantastic. They are knowledgeable, polite and friendly no matter whether it's a big sale, a small purchase or even just a question. Can't say enough good things about them. The prices are more reasonable on the accessories than some other stores I've been to. Glad to have them in my town!

Chris, the owner/manager, took the time to get a mil spec "grippy" case for my Android phone, even…read morethough he mostly deals in iPhones. He has all kinds of accessories, and he also repairs computers, too. His store looks very comfortable and is immaculate. He was very kind to wash his hands before touching my phone, and handled it with care as he installed my case. The last time I bought a case, the salesperson had dirty, greasy hands and got the grease inside and outside the case. When he was finished, he carefully wiped everything down. Everyone that I know who has been there can't say enough how fair his prices are, how well they (and their equipment) was treated and how comfortable it was if they had a short wait. Please note this is his new address. Yes, I will return!

Great and fast service. Chris is an exceptional businessman who takes pride in his work. He is…read moreextremely courteous and focuses on the needs of his clients. Ten stars!!!