Well- today I got THE most amazing customer service dude and dudette who resolved all problems as…read morethey were able to find the lost fedex delivery and hand me the repaired watch in the store! Much better solution...appreciate you giys!!

Johan the "team leader" refused to give me my paid for Apple products after driving over an hour to…read moreget there then waiting in line for 15 minutes. Brought my order number and government issued ID as per Apples website but Johan with a smug face says I can't give you your items without the QR code. Never a, let me see how we can help, perhaps I can assist you, nothin! Not even a smile. Just a "you gotta call Apple customer service." And by the way, the employee in front checking you in found me and my order in his iPad. Team leader? Hopefully his team isn't following in his footsteps steps. I'll go out of my way to pick up my products from another location to avoid poor customer service. I can now see why they rate a 3.8 on Google reviews.... Perhaps Apple should update their pick up policies, see the snipe from the Apple website in the images.

I brought my Apple Watch in to have the battery replaced last month. they promised it in 2-5 days…read more I called the and no one ever returned my calls. I finally went into the store and they told me that they had broken the watch trying to replace the battery. They said they had ordered a replacement. They cannot give me any information as to when I will receive the watch. Again, phone calls are never returned, and there's always always a new excuse - " I have to text my manager," " my manager, never texted me back," call my manager," " my manager never called me back," " we ordered the watch, but I can't track the delivery" " there was a miscommunication with the supplier." in the meantime, I am without the heart monitor on the watch which my cardiologist recommended I have. I would stay as far away from this business as I possibly could. Not only are they incompetent but their customer service is some of the worst I have ever experienced. I wish I had seen the negative yelp reviews before I walked to their door

DON'T DO IT. Brought in Microsoft surface pro for potential battery issue. Was told it would take 1…read moreto 2 weeks to check and repair. It took 3 weeks. Was told to bring it with the stylus so they could check that for battery drain. Stylus was not returned. Communication through the entire process was painful. I had to call multiple times and even get an advocate involved. Didn't help much. Replaced battery with generic so I get error messages from the laptop. Out almost $400 by time I had to replace the stylus, didn't have the laptop for 3 weeks and now I have a whole 15 minutes extra battery life. Extremely disappointing.

Every thing was going good until I went to go get a screen repair for my iPhone 15 Pro Max and…read morewithin an hour later the screen went black and I could not turn it on, or call or literally do anything.

dont even try this place, i changed my screen, and each time they screwed up my phone!read more

Walmart 1/4 price for battery but sent in to factory for replacement because special and vacuum…read moresealed but was then told corroded and needed to pay almost $300 for new one or overpay return shipping ! Overpriced and unreliable my opinion. I'd never buy any watch from this company again. Surprised with reviews their still in business but anything sells!

Only gave 1 star because zero stars isn't an option-- for such a large company to have terrible…read morecustomer service is crazy... I ordered a watch that I've been trying to send back for a refund and there are zero ways to print out a return label to send back to the company. I've messaged them multiple times with no response. I'll never be ordering anything from them again

Stopped by Jimmy's to get a screen replaced. JImmy was very personable. Repairs were completed by…read moretime promised. Cost was very reasonable. Definite recommendation

From the owner: Jimmy's Cell Phone Repair specializes in mobile electronic repairs. We repair anything from cell…read morephones, tablets, and laptops to video games, drones, and more! If you have an issue with your device, come to Jimmy's for all your mobile repair needs!

Decent but understaffed retail outlet although not a "corporate" store so if you ever need any…read moreaccount related assistance it ain't gonna happen here. Stopped in looking to see what that new flip phone deal looks like in my hand and of course they don't have any, so that's gonna have to be put on hold.     There's alot of boasting going on nowadays about who has the most reliable unlimited 5G network and honestly I'm not sure who to believe anymore. But I can only speak about At&t and so far I've haven't had any problems yet. Smartphone Fact: did you know it takes 13 tons of water to manufacture 1 smartphone? Yup it's true, when all things are considered in the mining of precious metals, rare earth elements, plastics, and even the sand for it's glass screen. Mother Earth gives and gives and gives doesn't She. If I were Her I'd have my number Unlisted or at least made Private.       Anyhow Associates here seem pretty helpful but as I already stated they're understaffed so I would definitely take that into consideration for any future visits in here. Maybe I'll just pay more attention to when their peak hours of operation are and stop in when they're a little less crowded.

This store is terrible in terms of assisting. Customer comes in to get help and they straight up…read moredeny it by coding that its not a Corporate store, you should go to Corporate store for any help. Then I wanna know why are you even open just to make sale and make your numbers. We came in to ask that At&t added extra charges on our account and he straight up said you need to call At&t customer service, we can't help in this case. He didn't even put any efforts to call the At&t customer service to see what's going on with the account. So dissatisfied and disappointed.

I used to work at Verizon. My phone had broken to the best of my knowledge and I attempted every…read moretroubleshooting step I've ever learned. Somehow, this wizard of an employee performed what I can only describe as an act of voodoo and resurrected the phone. He lost a sale, sure but my god I will never go to another Verizon store now. He just saved me a 1000$ bill two days before my birthday. Absolute legend in my eyes, in reality he didn't even have to try and fix it - but within moments it was better again. Still not sure how, but come to this Verizon 100%

Having been a Verizon customer for 20+ years, I have always gotten the best deals and service…read more Rarely (if ever) have I or my family members made any complaints. But the attitudes and overall decorum of this store location that my mother and I encountered today was just abysmal and ruined our day. First of all, we entered and no one greeted us or asked if we needed help. We were hoping to get a new phone case that would fit my father's outdated I-phone 11. I knew we probably wouldn't come up with anything and that it would be too out of date, but we'd gotten multipurpose cases here before. We made our way over to the phone case area and it was a mess, there didn't seem to be a real order to anything, things were mismatched, etc. Then an employee walked past my mother and let out a loud, disgusting belch. A nearby customer, who was waiting for said Verizon employee to come back and attend to him, even responded in disgust and annoyance saying with immense sarcasm, "Charming." I then made my way over to an older gentleman employee, saying excuse me and apologizing if I was interrupting him as it looked like he was in the middle of helping someone/doing something on his tablet. Said gentleman rolled his eyes, huffed, and said in a deeply annoyed tone of voice, "What's up?" I asked if they had any cases that would fit an I-phone 11 and he interrupted me before I had time to finish my question and said, "We don't have that. It's too old and out of date. Happy Holidays." before going back to what he was doing. While I knew it was a long shot that we could get said case, I believe we could have been treated more kindly and that overall demeanors of the employees and the store could have been better and more professional. As a customer there for almost 20 years, this was very very disappointing and made my mother even consider switching service providers due to how everything went.