FAKE SCAM COMPANY!!! They sold me a stolen phone and now T-Mobile won't unlock the service provided…read moreto the phone. T-Mobile is being shady and Olympic Wireless doesn't even exist to give me a refund. DO NOT BUY THEIR PHONES

I don't even want to put one star. This company deserves 0 stars. I bought a phone thru them off…read moreAmazon and when I sent it back Olympic wireless told me that the phone wasn't thru there company it was thru a different company and that they weren't cooperating with the refund request so I was pretty much shit out of luck. Luckily Amazon refunded the money because of there refund guarentee policy. Do not buy from this company you will get ripped off. Beware!!!!!

Well- today I got THE most amazing customer service dude and dudette who resolved all problems as…read morethey were able to find the lost fedex delivery and hand me the repaired watch in the store! Much better solution...appreciate you giys!!

Johan the "team leader" refused to give me my paid for Apple products after driving over an hour to…read moreget there then waiting in line for 15 minutes. Brought my order number and government issued ID as per Apples website but Johan with a smug face says I can't give you your items without the QR code. Never a, let me see how we can help, perhaps I can assist you, nothin! Not even a smile. Just a "you gotta call Apple customer service." And by the way, the employee in front checking you in found me and my order in his iPad. Team leader? Hopefully his team isn't following in his footsteps steps. I'll go out of my way to pick up my products from another location to avoid poor customer service. I can now see why they rate a 3.8 on Google reviews.... Perhaps Apple should update their pick up policies, see the snipe from the Apple website in the images.

Alex was the best! Awesome store very friendly service and the best pricing around highly highly…read morerecommended been coming here for years!

The 4-star rating is for this particular store, and this store only. Not necessarily for T-Mobile…read moreas a corporate entity. A few months ago, my old-fashioned flip-phone broke, and I thought maybe it was time to belatedly enter the modern era. A friend of mine stays up to date on technology and I had been impressed with the photos he took on his phone (another friend, a professional photographer, advised me to get rid of my old 35mm camera, as the chances of ever using it again are pretty much non-existent). My friend with the impressive phone photographs agreed to accompany me to the nearest T-Mobile store in Hackettstown, and see if they could hook me up with the same thing. When we arrived at the store, we were told the phone we were looking for was "on back order," but I was offered what I was told was a comparable phone for less money. My friend did "due diligence" on his phone (if addition to photos, he can look up reviews, articles, etc.) and said it was a good deal, and I should jump on it. With alacrity and pleasure, I made the deal. A word about my friend...he abused massive quantities of alcohol and drugs over the years, and was the last person I ever expected to sober up. But he did. Unfortunately, his short term memory has been severely damaged. On the one hand, he's an example of hope and inspiration for those afflicted by long-term addiction issues. On the other hand, he's a living cautionary warning for those expecting to abuse substances with impunity and without consequences. I mention this because it is germane to the review. The next morning, he called me from his home, read what he had written down when we were buying the "new" phone, and said, "I'm doing a little more research here, and that phone you've got is not comparable to mine. It's almost like a bait and switch. I really wish you had brought me along when you bought it." Alarmed, I practically shouted, "Dude, you were standing right alongside me!" "I was? Oh...shi...Man, I'm in bad shape. I don't remember it. Well, I'd go back with you, but I gotta work today." When I called the store to return the phone and get the one I wanted, the teenaged zombie on the other end replied in a flat monotone, "It's on back order." "When will it be in?" "It's on back order." "Do you have an idea..." "It's on back order." Angry that I was going to pay for a phone I didn't want, envisioning in my panic that I might be stuck with it (I had cancelled my service with Verizon Wireless, and the flip-phone was irreparably broken), I called the T-Mobile in Flemington. The person I spoke to was marginally more helpful...at least he sounded as if he had been blessed with a pulse...but he also advised me that the phone I wanted was "on back order." I asked if that meant it might be obsolete. He conceded that it might be. He agreed to take my name and phone nbr., and said he would contact me when the "back order" arrived, but I had a bad feeling that that information went right into the "circular file." I wasn't anticipating that he would contact me any time soon. Any time soon like...ever. In desperation, with a feeling of ominous dread, I went to the store in Rockaway. It had been years since I had been in Rockaway (seeing "Midnight Movies" at the mall), and it was not in a part of NJ I remembered with fondness, but I was determined. And pissed. If I was not the victim of a bait and switch, I sure felt like one. Thankfully, the process at this T-Mobile couldn't have been smoother. Everyone was informative, and helpful. Yes, the phone I wanted was no longer available, but they recommended a model that was indeed comparable, if not better. When I ran it by my memory-challenged friend, he looked it up and said, "Yeah, that's a great phone. In fact, I'd like to replace the one I have with the one you're getting." I was able to return the phone I didn't want, and get the one I wanted. One that was actually better than the one I wanted. A lot of time was wasted, there was a lot of angst and frustration and exasperation, but in the end, everything went as it was supposed to go. I got my new phone, it's set up, and I'm taking photographs, and doing everything else that an old codger entering the "modern era" is supposed to be able to do on such a phone. Kudos, T-Mobile of Rockaway. To those consumers interested, as I was, in the "new technology," make sure to shop around. As my experience makes obvious, all T-Mobile stores are not alike.

I brought my Apple Watch in to have the battery replaced last month. they promised it in 2-5 days…read more I called the and no one ever returned my calls. I finally went into the store and they told me that they had broken the watch trying to replace the battery. They said they had ordered a replacement. They cannot give me any information as to when I will receive the watch. Again, phone calls are never returned, and there's always always a new excuse - " I have to text my manager," " my manager, never texted me back," call my manager," " my manager never called me back," " we ordered the watch, but I can't track the delivery" " there was a miscommunication with the supplier." in the meantime, I am without the heart monitor on the watch which my cardiologist recommended I have. I would stay as far away from this business as I possibly could. Not only are they incompetent but their customer service is some of the worst I have ever experienced. I wish I had seen the negative yelp reviews before I walked to their door

DON'T DO IT. Brought in Microsoft surface pro for potential battery issue. Was told it would take 1…read moreto 2 weeks to check and repair. It took 3 weeks. Was told to bring it with the stylus so they could check that for battery drain. Stylus was not returned. Communication through the entire process was painful. I had to call multiple times and even get an advocate involved. Didn't help much. Replaced battery with generic so I get error messages from the laptop. Out almost $400 by time I had to replace the stylus, didn't have the laptop for 3 weeks and now I have a whole 15 minutes extra battery life. Extremely disappointing.

So I called customer service to see if I can get an upgrade on my two phones being that last year…read morewhen I switched over and brought my own phones, I was entitled to an upgrade. The supervisor from customer service said he put the notations on my account so if I walk into any store, I would be able to upgrade. Well, I walked into this location and spoke with the manager Justin and he informed me that I would not be able to upgrade at this time, even with the notations of the customer service supervisor. He then went on to say let me double check with my other manager by the name of Damien. After speaking with him Justin came back and told me that it would not be done and there is nothing else that can be done. I do not recommend this location to anyone looking to purchase devices either for upgrade or starting new service. Avoid this store.

Every thing was going good until I went to go get a screen repair for my iPhone 15 Pro Max and…read morewithin an hour later the screen went black and I could not turn it on, or call or literally do anything.

dont even try this place, i changed my screen, and each time they screwed up my phone!read more