I used to work at Verizon. My phone had broken to the best of my knowledge and I attempted every…read moretroubleshooting step I've ever learned. Somehow, this wizard of an employee performed what I can only describe as an act of voodoo and resurrected the phone. He lost a sale, sure but my god I will never go to another Verizon store now. He just saved me a 1000$ bill two days before my birthday. Absolute legend in my eyes, in reality he didn't even have to try and fix it - but within moments it was better again. Still not sure how, but come to this Verizon 100%

Having been a Verizon customer for 20+ years, I have always gotten the best deals and service…read more Rarely (if ever) have I or my family members made any complaints. But the attitudes and overall decorum of this store location that my mother and I encountered today was just abysmal and ruined our day. First of all, we entered and no one greeted us or asked if we needed help. We were hoping to get a new phone case that would fit my father's outdated I-phone 11. I knew we probably wouldn't come up with anything and that it would be too out of date, but we'd gotten multipurpose cases here before. We made our way over to the phone case area and it was a mess, there didn't seem to be a real order to anything, things were mismatched, etc. Then an employee walked past my mother and let out a loud, disgusting belch. A nearby customer, who was waiting for said Verizon employee to come back and attend to him, even responded in disgust and annoyance saying with immense sarcasm, "Charming." I then made my way over to an older gentleman employee, saying excuse me and apologizing if I was interrupting him as it looked like he was in the middle of helping someone/doing something on his tablet. Said gentleman rolled his eyes, huffed, and said in a deeply annoyed tone of voice, "What's up?" I asked if they had any cases that would fit an I-phone 11 and he interrupted me before I had time to finish my question and said, "We don't have that. It's too old and out of date. Happy Holidays." before going back to what he was doing. While I knew it was a long shot that we could get said case, I believe we could have been treated more kindly and that overall demeanors of the employees and the store could have been better and more professional. As a customer there for almost 20 years, this was very very disappointing and made my mother even consider switching service providers due to how everything went.

FAKE SCAM COMPANY!!! They sold me a stolen phone and now T-Mobile won't unlock the service provided…read moreto the phone. T-Mobile is being shady and Olympic Wireless doesn't even exist to give me a refund. DO NOT BUY THEIR PHONES

I don't even want to put one star. This company deserves 0 stars. I bought a phone thru them off…read moreAmazon and when I sent it back Olympic wireless told me that the phone wasn't thru there company it was thru a different company and that they weren't cooperating with the refund request so I was pretty much shit out of luck. Luckily Amazon refunded the money because of there refund guarentee policy. Do not buy from this company you will get ripped off. Beware!!!!!

Wow We tried to get an appointment but it said there wasn't any! So we drove up And Maya…read more Helped with the computer fixed the problem so quickly and was so friendly! Big shout out to Maya!

Well- today I got THE most amazing customer service dude and dudette who resolved all problems as…read morethey were able to find the lost fedex delivery and hand me the repaired watch in the store! Much better solution...appreciate you giys!!

If there was a way to give the store a zero I would one star is too good for them. I walked into…read morethe Verizon Corporate store on December 29, 2019 at 3 PM just to make an adjustment to my billing which I was told had to be taken care at one of the corporate stores. I went to the line where you were supposed to sign in and put on the waiting list, the person at the desk asked me if I would like to be put on the list, I asked how long the wait would be he said to 20 to 25 minutes. I said Ok thank you, I'll have to come back later then. As I walked out I heard him say to the customer that was there, in a very sarcastic tone, "Some people don't realize it's a holiday weekend and there is going to be a wait." I went back and told him I heard his sarcastic comment and that is not something you say about customers, especially while they are in earshot. I asked for his name and he said Chris and I asked for his last name and in a sarcastic loud voice he said Lloyd, L-L-O-Y-D. A rude and obnoxious customer service employee. This is why I usually just CALL customer service. With all the money verizon uses to advertise you think they would use some to do backround checks on some of these employees. Just a suggestion.

Make sure that you really want what you buy. I went to return a phone case and they will not give…read morea refund. There is a $35 restocking fee even for accessories to phone. I was finally given store credit for my case, but not even a receipt to show that I have store credit. I will never shop here again and definitely will never recommend anyone to go here.

First of all I would like to apologize to the guys that helped me more that a month ago for not…read morewriting a review right away. They did such a great job on top of being very nice and patient that I had to write this even though it was awhile ago. I bought, more than a year ago, a small Samsung Galaxy notepad. It worked fine for what I needed. 2 months ago the "floating keyboard" was coming up constantly and I couldn't use the hard keyboard, as time went by it got worse and I was really frustrated and becoming angry. Went on internet to find out that I wasn't the only one having this issue and thought I would most likely have to buy a new note pad. Don't have money to throw away. First I tried Samsung and they really didn't help. They did steer me to uBreakiFix located in the Rockaway Mall. I stopped by just as they were opening didn't even say good morning and entered the store stomping angry and exclaimed that I wanted to throw to smash my Galaxy and throw it OUT the window (I work in NYC) and watch a bus drive over it. The fellow was very calm and assured me they will fix it. Both guys were trying to solve this issue and low and behold after about 45mins of trying several options they GOT IT!! they were kind, professional, persistent and knowledgeable and I would tell anyone who was reaching my level of Techno Distress to go to uBreakiFix at Rockaway for a technical "therapy" fix because I walked out smiling and it made my day!

Seems like a scam I…read morewent into the store with an appointment to have my phone screen fixed. The representative stated I needed to give him the passcode to my phone and it would be done in 2 hrs. I have had several people tell me before going, I would not need to give my passcode for a simple screen crack fix. I spoke to other screen repair places on the phone, they stated I would not need to give my passcode and there is a maintenance mode that is used during fixes to protect privacy. The representative was insistent the only way he would fix it was with my passcode and to just trust him. I left with my cracked screen because of how odd this was. Why not put my phone in maintenance mode? Why require my passcode where you could scroll through all my financial information, emails, passcodes, photos, convos. Why on earth should I just trust some random guy who refuses to fix a phone on maintenance mode when it is an option and is standard practice.

So I called customer service to see if I can get an upgrade on my two phones being that last year…read morewhen I switched over and brought my own phones, I was entitled to an upgrade. The supervisor from customer service said he put the notations on my account so if I walk into any store, I would be able to upgrade. Well, I walked into this location and spoke with the manager Justin and he informed me that I would not be able to upgrade at this time, even with the notations of the customer service supervisor. He then went on to say let me double check with my other manager by the name of Damien. After speaking with him Justin came back and told me that it would not be done and there is nothing else that can be done. I do not recommend this location to anyone looking to purchase devices either for upgrade or starting new service. Avoid this store.

Every thing was going good until I went to go get a screen repair for my iPhone 15 Pro Max and…read morewithin an hour later the screen went black and I could not turn it on, or call or literally do anything.

dont even try this place, i changed my screen, and each time they screwed up my phone!read more

Horrible Horrible service. I came a few weeks ago to change my screen and everything went smoothly…read more Yet today it did not work at al, no buttons, nothing. I went back to them and they claimed that they had never changed my screen when in fact I had proof, the receipt, that they did. Really shady place. If you can stay away because their cheap prices reflect their work.

Awful experience today! Went to get an iPad screen fixed, showed up no one was there to help…read more Waited 10 minutes or so before the employee appeared. I showed him the iPad and he said he would need about an hour and half to fix. I said no problem. I asked if he wanted my name or phone number he said nope. Returned to pick up he iPad more than an hour and a half later and he says, we have a problem--we don't have a screen to fix it, we only have one and that's for another customer. I said this is why you take a clients name and number. I will NEVER use Cellairis again and will tell everyone I know the same. Horrible customer service.