At first I was scared of stopping by this T-mobile because of all the bad customer service reviews…read more I've been having issues with my device for over a year and every time I went to T-mobile they wouldn't even look or touch phone and all would always say to me is that I needed a new phone. However, in the team in this location tried different ways to fix the problem with my phone and explain to me all my options. I talk to four different members and all were great and helpful. Everyone was kind, honest, and patient.

I had a very frustrating experience at this T-Mobile store. I originally went in because my phone…read morekept turning on and off, hoping to get a replacement. Nicholas suggested I get the battery replaced first instead, so I left and did that. Before I left, I clearly told Nicholas Pugh not to add the $19.99 Protection Plan to my account. After replacing the battery, I came back to see if I could switch phones, but I couldn't. Since that wasn't an option, I asked him to lower my plan and remove the Protection Plan. Before walking out, I asked him at least three separate times if he was sure the Protection Plan had been removed, and every time he told me, "Yes." Well, my bill was just paid, and guess what? I was still charged for the same $19.99 Protection Plan that I specifically told him not to add and later asked him multiple times to remove. This experience was disappointing because I trusted what I was told. Customers shouldn't have to double-check whether changes they requested were actually made, especially after being reassured multiple times. I hope T-Mobile addresses this and trains employees to make sure customer requests are handled correctly.

Fantastic service they accommodated us, even though it was after hours to reset a phoneread more

A SCAM. went there because my screen was cracked and it came back with 100 more problems . screen…read moreblacking out , typing on its own, phone battery dying fast , it over heating, glitching. Do not recommend.

J did a fantastic job. He is very personable, and very professional. He thoroughly explained…read moreoptions and costs. 5 stars!

LIED TO! I went in to RETURN a phone from a different…read morelocation (wayyyy out of town) was told I HAD to go back to the location I got the phone from. I was thinking how much of an inconvenience that was and disappointed that we had made a useless trip. My husband reassured me and knew this wasn't true so we headed to the Ridge Road location in Rockwall, where we've always had great customer service, and we were able to do it there INSTANTLY!! Thank you Samuel!! The woman that greeted us at this location was literally being lazy and her demeanor was rude and stuck up as well. No smile, no "Hi! Welcome in, how can I help you?!" She just walked up to us and we had to start the conversation. How ridiculous! Worst customer service ever!!! GO TO RIDGE ROAD!!

My HP laptop stopped working after six months. I contacted HP support and was informed Best Buy in…read moreRock Wall, Texas was my closest support center. The location is an hour drive, so I called their tech support to ensure they could assist. It took me two calls to get past their AI answering service, once I did the technician who answered said they do NOT service HP products still under manufactures warranty. He suggested I send it back to HP for support. I called the HP support line again to find their staff baffled, insisting that Best Buy is their local support center. Issue is still unresolved.

Geek squad is totally inept -I paid tjrm for a projector installation and all they did was install…read moreit to the frame I had- didn't ensure it was working or configured correctly. I had to hire a real av installer to correct their installation

Super friendly people, and very knowledgeable They fixed my phone while I waited. I would…read morerecommend this place to everyone. I will return.

Came to fix my iPhone 15 screen that was broken whenever it got fixed my phone started to not want…read moreturn on. Came back & they said it was something else but when I went to a different place they fixed it & told me it was a sensor that wasn't working & that also my phone was missing a disc . DO NOT COME HERE

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

Went in to purchase a WiFi router and was informed we had to be customers of metro and needed to…read moreadd a phone line. So, we opened a phone line. The manager told us the phone would be free but we would have to pay an activation fee for both the phone and the wifi router. Additionally, the phone line would be 15$ monthly. We ended paying 298$ out the door. I figured a receipt would be placed in the bag but it wasn't. My fault for not checking. And when I got my first bill, I was shocked, they charged me for the 50$ monthly plan for the phone, the screen protector - which I said I didn't want but the sales lady said she was adding one for free. And the cell phone wasn't free - I paid close to 100$ for it. I'll keep the phone bc I need the WiFi router, but lying to your customers and smiling in our face while doing so is poor business practices. Metro has great deals on phone lines and WiFi routers that can move along with you while you travel but the store employees are dishonest and need some training!

From the owner: Switch today & enjoy America's largest 5G network.read more