Had a great experience with Victor. Helped me answer all my questions and felt comfortable adding…read morein a watch line for my wife. Thanks Victor!

Victor is excellent! I had been on the phone with Verizon support for hours and they were unable to…read morehelp me. We decided to go in store and Victor was professional, friendly, took time to understand our problem, and solved it in a timely manner. Thanks Victor for your help!

This review is specifically for the employee Gio, regarding my experience at this T-Mobile store…read moreearlier today. He was incredibly helpful, kind, and professional. I needed help with purchasing a new phone and from resetting account passwords to helping me obtain verification codes through a second device (since my phone was broken), he was very thorough, efficient, and patient with me. He also wasn't pushy with selling the products, and appeared to offer genuine honest advice. Thank you for making this such a pleasant experience!

My experience at this location was extremely disappointing. The staff was not helpful and directed…read moreme to contact customer service myself rather than assisting me. After speaking with customer service, I was informed that a corporate location could resolve my issue. What made the experience even more frustrating is that I had already visited this location earlier, and instead of explaining my options or how my issue could be resolved, I was simply told they couldn't help me. As a result, I had to go home, call customer service, and then return to the same location after customer service confirmed they should be able to assist me. This unnecessary back-and-forth could have been avoided with better communication and customer service. Overall, the experience was very frustrating, and I'm glad I decided to switch companies.

I can't say enough great things about Diego and Tim at the Verizon store in Chino! They truly saved…read moreus so much time... it honestly felt like they put on superhero capes and took care of everything for us. We've been with T-Mobile for over 20 years, so making the switch was a big decision. I was actually this close to backing out, but the level of care, patience, and professionalism we experienced from Diego and Tim completely changed everything. They made the entire process smooth, stress-free, and even enjoyable... especially while transferring all five of our lines (and had all the models we wanted in STOCK!). What really stood out was how thoroughly they walked us through every detail of the protection plan. It immediately reminded us of when my daughter once dropped her phone into the crevice of an elevator... and we were completely SOL. Because of Diego and Tim, we now have total peace of mind knowing we're covered if anything ever happens again. The feeling we got from this team was unmatched!!! Genuine, helpful, and above and beyond in every way. This was hands down a "best of the best" experience, and we are so grateful for their help. Thank you both for going the extra mile!

I visited this Verizon Wireless store to pay the monthly bill for a prepaid phone I purchased for…read moremy aunt, who is visiting for two months. I had a few simple questions about how the prepaid monthly plan works and whether I could switch to a lower-cost plan for the next month. Unfortunately, the customer service I received from Alex was very disappointing. Instead of answering my questions patiently, he seemed visibly irritated that I was asking for clarification. He repeatedly rolled his eyes and made me feel like I was inconveniencing him. As a customer, I believe it's reasonable to ask questions about the service I'm paying for, especially when trying to understand my options. I hope Verizon reminds its employees that professionalism, patience, and courtesy are an important part of good customer service. A more respectful attitude would have made this a much better experience.

This is a racist store. We started waiting at the entrance of the store. We were waiting and then…read moreanother customer came in and ignored us. We patiently asked her to help the customer finish and then came to us and treated us very racially. The discriminatory service attitude may be because we are Asians and are not very good at expressing ourselves in English, so we have had the unhappy experience of being directly discriminated against. We are customers and cannot be treated fairly with our money. We also have a video as evidence. This racist is so abominable.

Awesome service from Jesus very courteous and well knowledgeable with product and serviceread more

THIS IS THE SPOT TO EXPERIENCE GREAT CUSTOMER SERVICE…read more Kevin is awesome, patience and very knowledgeable as well as his coworkers Alejandra and Frida. If you are looking to switch carriers don't hesitate to go to this place and see Kevin and Alejandra. In all the years I had different mobile carriers I have never experienced such superb, awesome customer service. They made myself and my kids welcome and explained the whole process of switching and promos that they were offering. Not only that they were very helpful in transferring the data from the old phones to the new phones. I GIVE 5+ STARS

I came in to ask questions about their promo to switch and Melissa was very helpful in answering…read moreall my questions super patient and always had a smile! Such a nice store and awesome deals I love my nephew phone and got such a great deal! Definitely recommend!

False information by Carlos. Seems like they have different reps each time we come for any…read moreinformation. Bad service!! No help!!!

Had the best service by Javier Alonzo today at Verizon Baldwin Park store to activate my business…read morephone. I had been trying to activate this phone for months over the phone with customer service unsuccessfully. Kept getting transferred to the wrong dept and wasted about 6 different hours and 3 different people's time. Very inefficient. I finally called the Baldwin Park store and got Javier. He patiently listened to my problem and complaints, understood the issue, looked up some info for me and confirmed that he would be able to help me activate the business phone if I went in person. I went to the store right away. Luckily no wait at the time. Javier assisted me right away and successfully activated the business phone in 15 min when I've been struggling with this for almost 3 months!! Javier was professional, knowledgeable, detail-oriented , and took care of the activation swiftly and accurately with low stress. I confirmed the activation by placing a call successfully. Javier was a total lifesaver today cuz I was dreading having to waste another hour or two waiting on the phone for customer service. I can now finally give the activated phone to the employee who's been waiting for months for this phone. Thank you Javier!!! He definitely deserves a promotion and a raise!

My mom was part of metro for a while, eventually they started charging her for random fees so she…read moregrew tried of it. She went to the store multiple times to get her account pins and other stuff to transfer to a new company but they would NEVER give her the full information she needed. Yesterday she went AGAIN to ask for information and they charged her 20$ for it, they wouldn't even give her PHYSICAL PROOF. She later got told by the other company employee that they CANNOT DO THAT.

Mabel was amazing I had a difficult situation he could have sent me away instead he took time to…read moreupdate fix my issue. Thank you trina