Verizon

3.7 (3 reviews)

Mobile Phones, Mobile Phone Accessories, Internet Service Providers

Closed • 11:00 am - 6:00 pm

Updated 1 week ago

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Verizon - Mobile Phones Near Me - Walnut, California

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Celina C.

1 month ago

Victor is excellent! I had been on the phone with Verizon support for hours and they were unable to help me. We decided to go in store and Victor was professional, friendly, took time to understand our problem, and solved it in a timely manner. Thanks Victor for your help! read more

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Gregory B.

4 months ago

I visited this store because it's located near my home. I was having problems with my iPhone 14 and needed a replacement, and since Verizon had been advertising free upgrades, I thought it would be easier to go there rather than the Apple Store where I usually purchase my devices. While purchasing my phone, I also asked James whether my plan qualified for an upgrade to my wife's iPad Pro. He confirmed that it did, but said the store did not have any in stock and would need to order it. He told me it should arrive around the beginning of March. When the beginning of March passed without any update, I stopped by the store on my way home from work. There were no employees on the floor, and Carlos eventually came out from the back. When I told him I was there to pick up the iPad, he was unable to find any record of an order under my name or phone number. After calling employees who were not in the store, he informed me the order had been cancelled. I never cancelled it, and he claimed no one at the store had cancelled it either. He couldn't explain who did. While he was on the phone, I overheard him say that because it had been two weeks since I traded in my old phone, there were no longer any promotions available for the iPad. He then told me I could get a lower‑tier iPad for free, but upgrading to the iPad Pro--exactly what I had ordered--would now cost $1,000. That was unacceptable to me, especially since the order was placed during the promotional period and I had clearly stated I was upgrading my wife's iPad Pro. I asked Carlos for the manager's business card so I could follow up, but he refused and said I could only speak with the manager when he was physically in the store. When I asked for the store's phone number, he pointed to a Post‑it note on the phone, and his expression made it clear he found the situation amusing. This store is poorly managed, and the staff appear to be inadequately trained. I will not be returning except to complete my phone return. They have lost my business. read more

Verizon - Verizon Store Manager's Contact Information - Mobile Phones Near Me - Walnut, California

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Lauren R.

8 months ago

My husband and I went into Verizon for help setting up our new phones, and we were assisted by Carlos. He was friendly, patient, and really knew what he was doing. Carlos took the time to answer all of our questions and made the whole process quick and easy. Great customer service - we really appreciated his help!!! read more

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More info about Verizon

515 N Grand Ave
Ste A1
Walnut, CA 91789
Directions
(909) 451-9099
Call Now
Visit Website
https://wirelessplus.com

Payment methods

Does Verizon take credit cards?

Yes, Verizon takes credit cards.

Outdoor Amenities

Does Verizon have parking?

Yes, Verizon has parking options. Private Lot Parking

From the Business

History

Established in 1991.

Experience seamless connectivity and cutting-edge technology at our Verizon store. We offer an extensive range of the latest cell phones, tablets, and watches, paired with flexible wireless plans to suit your lifestyle. Discover a variety of accessories to enhance your device, from cases and chargers to screen protection and more. Stay connected at home with our reliable home internet services, including 5G home internet and Frontier Fiber, and enjoy a world of entertainment with our premium streaming options. Visit us to explore how we can elevate your digital experience.

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