We had a good experience at Verizon. I went to get a new phone and switch on to my fiancés phone…read moreplan. The staff was really helpful with this whole process - they even printed off multiple plans so we could easily compare options and pick what was best for us. We were able to walk out with a new phone, a new phone plan, and a discount because I'm a nurse all in under an hour. It felt like they went out of their way to make sure we were getting the best deal possible which we so appreciated!

What a horrible experience. Our associate talked us into adding the Netflix/HBO Max streaming…read moreservice to our line. She gave us completely wrong information and it really ended up being a problem. I had to spend more than four hours in the phone with Verizon and even had to drive back into the store. She was incredibly rude when I went back in to discuss the issues we were having and then had the nerve to blame it on me. The other associates in store were no better and didn't offer to help. The Verizon customer service representative told me the store was wrong and gave us bad information. To make matters worse, we can't get off this plan for a month even though it has been cancelled. Stay away from this store and don't sign up for any of their streaming services.

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

Dishonest took apart my phone and tied to extort more money…read morethan they'd quoted. I could trade the room and said I'll find a different place. When thry gave me the pieces all taken apart, they claimed it was all there. When I walked out, I saw that they'd kept the critical part, I walked back in, and their behavior was so dishonest, menacing, mocking and I saw it was truly not worth fighting with them. Lesson learned. All my pics are lost. New $200 refurbished phone ..total loss.

I came here to help my grandmother drop off her equipment because she canceled her service…read more As you walk in, they have a kiosk and other screens for you to sign in and share why you are visiting the store. Our wasn't busy so we didn't have to sign in. Staff was friendly, helpful and very quick but could be due to us returning equipment. We were in and out around 1pm on a Friday afternoon. The parking situation is horrible. Since it is connected to order major businesses, it's a nightmare trying to get in and out.

This place would've been better off having a sign on their door that said they closed early because…read morethey have nothing to offer. My partner and I moved into a new house and were trying to get some wifi set up. We placed an order to have the materials shipped to our house, which was supposed to be delivered the next day. It wasn't delivered, so we decided to visit this location to pick one up in store. When we walked in, two employees were sitting on the couch on their phones. We asked if we could pick up the kit, and the said the didn't have any available and that we should try the Kirkwood location. They said they had no way of answering any of our questions.

Terrible experience which is sad because it's literally called the "Experience Store". Customer…read moreservice rep was very unwelcoming and not helpful at all. He insisted that we could only do an upgrade through the app until we continued to ask clarification questions that led him to saying we could do it if we paid cash. Upon receiving cash and returning to complete the transaction, the original agent mysteriously disappeared and then we were informed that the "system was down". Following that we talked to a man who came in after us and asked was he helped, he informed us that he was. I wouldn't recommend this phone company to anyone.

This is the T-Mobile where all friends work together. It…read morehas a youthful vibe, is kept clean and modern! On the other hand, the staff here are young and are short tempered and don't have time for those who are over 40 and need one-on-one assistance. This was my 2nd time at the location and both times I've noticed this. Staff all surround one another and you don't know whose staff and whose a customer, until you see the TMobile swag uniform. Try it You'll find out what I'm speaking of This is a bad location for those over a certain age. Great for those under a certain age (teens and early 20's hip crowd). Think you're hip... lol wait til you go to this location!

Nik gave us the very best service possible. We came to the store to purchase an Apple Watch with…read morecellular service for my husband. When he checked out our account he found out we had the old discontinued u-Verse service. Nik found we could upgrade to DirectTV get more channels and the price was lower. He worked with us a LONG time. An hour and a half before closing and another hour and a half the next morning. BUT, now we have great new TV service and a new Apple Watch with cellular service. Be sure to make an appointment online before you arrive for fast service. Thank you Nik!

Absolutely abysmal lack of common sense customer service. Jacob Maurer, the sales manager lacks any…read moreunderstanding of how to treat customers. Didn't even acknowledge that I was in front of him while chatting with another employee. When asked if I could ask a question, he said I should wait for them to finish their conversation. He didn't signal anyone to come help, just took his time chatting. I'm here to pick up on online order, that I was text notified to pick up, I checked in at the kiosk, and was waiting for someone to even greet me. Silence. And, the kiosk said that 6 people were in front of me, when I am the only customer in the store. So insulting and rude. So sick of this store. It's always a time suck, with an air of apathy everytime.

I will pick this store, it gets picked on the most. my problem is not the store but the service…read more i have lost jobs through t-mobiles busy signal on my line. they say my line is busy and the call hangs up not allowing the caller to leave a message. I feel T-Mobile owes me free service for a year to compensate for my losses, even though my losses are greater than my bill.

I have been to this store a few times and have always had a pleasant experience but today possibly…read moretopped all of them. My mom has had T-Mobile as her service provider for several years now (around 5 years and before that she didn't have a cellphone) but she has been wanting to get a smartphone recently but did not want to sign another contract and pay a lot of money for certain options. I told her that she should go with their prepaid plan so she doesn't pay a fortune for certain things like texting and exceeding on her monthly minutes. When she finally decided on it, I had purchased a prepaid phone for her to use. I wanted to get everything set up for her before she flies back home so we went over to this T-Mobile store this afternoon to try to take care of things. The associate who helped us, Corey, was very nice. I explained to him what I needed done and he took care of it all: the porting of the number, transferring all the contacts, etc. He even made sure that the phone was working properly before we left! I was really impressed especially because I had ported my number some time last year as well and it took 2-3 weeks, got billed twice, had to spend hours of angry phone calls with the store (Edwarsville store) I went to and with their costumer service reps before everything was resolved. That was a painless experience and I am so happy with the experience overall. The associates were very friendly, one even offered us chairs to sit on and some water but we were fine and refused politely. The only excruciatingly painful part now is making sure my mom remembers everything I taught her about using her new smartphone.

I'll be loyal to this Apple Store as long as it stays in the St Louis Galleria. I wish they'd…read morerelocate to a better space, but until then, I'll still be a regular customer. I don't understand why other customers complain, I have always gotten excellent customer service. Even when I come in with stupid questions or a simple problem, they always treat me with respect and don't make me feel like an idiot. They're patient while teaching me a new skill. When it's time for new iPhones, I no longer go through my cellphone carrier, I come straight to the source and buy mine directly through Apple. I also always give good positive feedback to the surveys I receive after each shopping experience. If I did have a bad one, I'd share that with them too, but it has never happened. I am a fan of this store and proudly give them 5 Stars.

I have been having intractable problems with both my Apple phone (a 16 Pro) and my Apple computer…read more(a 16" MacBook Pro from 2023) in that they are insanely slow on the internet (despite the fact that I have fiber at maximum bandwidth and everybody else gets the fast speeds here that they expect). When I brought my phone into the Apple Store a service provider and then her supervisor each spent about fifteen minutes with the phone but could not get it to work normally. They said I needed to take it to an "expert." They could not tell me who that might be, though, and since I thought they were the experts, I feel at a loss. I know it is something I did in uninstalling my VPN and malware protection software but someone should know how to fix it there at Apple--or they should be able to properly refer you to real experts.

A couple of weeks ago, I had need to replace my wife's phone which had failed. I contacted ABC and…read morewas impressed by the response I received on the phone so I went to the store to explore new phone options. I was very impressed by the way the store employees engaged me and helped me make my decision. They even transferred all the data from the old phone to the new one which was very helpful. The next day we had an issue with a portion of transfer which I needed help with. They were very helpful and spent a lot of time with me. Bottom line is that I engaged 3 different store employees during this transaction. All were very knowledgeable, friendly, and helpful. I highly recommend ABC Wireless

Dave and his workers are excellent service providers and very nice people to do business with.read more

Bought multiple phone cases and screen protectors from wireless depot. Good prices good products…read moreand great service. Omar was amazing at helping me.

Came in at 8pm with what we thought was a broken phone, they helped right away and 40ish minutes…read morelater had all the issues fixed for 1/5th the price of bigger stores. The guy was super nice and explained everything, would recommend!