I scheduled an appointment...they were on time. My email carrier could not help me with my mobile email service so they sent me to my phone carrier, ATT. Greg was assigned to me. I'm a business etiquette expert, so I am always very aware of customer service and communication skills. Greg was cordial, professional, calm, and had the patience of a saint. He didn't quit until he solved my problem, even after I told him it was okay to quit trying. Thank you for excellent customer service, Greg. read more

We took our father here so he can get a no frills cellphone to replace the high tech one he currently had (too many features, too confusing. Kids, the best thing to do for your parents is to get them a simple cellphone. No texting, web etc. Some will not understand how to use these). We were greeted by this middle aged guy. The guy tries to pitch my father a fancy phone w/ a 2 year plan (hello, are we not here to make my father's life easier?). As soon as my sister said she wanted the cheap ass no frills phone w/ a Go plan, he just abruptly leaves us hanging high and dry. No "excuse me" no, "I'll be right back", nothing. Just upped and left! The minus one star is for that A$$ of a sales rep. Not everyone can or wants to buy an iphone or blackberry, you moron. Well why the 4 star rating then? That's for the younger rep then asked us what we wanted. The guy got us the phone we wanted, helped my father transfer his tel number and sim card and he even filled out the rebate information. That's pretty good service! To the ass rep, you should take some notes from the other employee. read more

After 14 years with Verizon (I remember it as GTE), my contract expired and the iphone beckoned. Since I'm convinced that I can rule the world from a beach somewhere if only I had an iphone, I decided it was time to finally get one. I searched earlier that day on Yelp for a good AT&T store I could visit. This location is slightly out of my way, and probably not a location I'd visit again for general maintenance stuff. However I wanted to go somewhere decent since I was signing a new contract and had good customer service since I was complicating things by moving onto my dad's account. I tried calling to ensure they had the phone in stock and it took several tries to get a live person on the line. I spoke to a gentlemen named Kit (?) who was very knowledgeable and friendly. He gave me precise and accurate info on what I needed to do in order to open my account onto my dad's existing AT&T account. At the store, it took a few minutes for people to notice me and direct me to a sales associate. I couldn't play with the iphones on display since a few kids were playing with them so I just wandered around trying to make eye contact. I was eventually directed to Igor ... who incidentally I had read a good review on. Everything went off without any complications - though I did feel like I had to press for details (what plan the account was on, # of minutes, what's included in the plan etc). Igor was helpful in reminding me that I don't need to upgrade just yet to a more expensive plan since we had so many roll over minutes which I thought was very kind of him. He also managed to transfer all my old cell phone numbers to the new phone. read more

Not a real AT&T store. After getting the runaround at the free-standing store on Gellert, I was referred to these guys. I needed a SIM. Simple enough, but they didn't have any SIMs. Told that (1) they don't have them because everyone keeps requesting them and (2) they're not owned by AT&T. You wouldn't know that from the prominent AT&T signage. My guess: it's too much bother to help existing customers with their needs and they'd just as soon you'd go somewhere else. Don't expect help or support here. read more

Made an appointment online for 5:30pm. When I arrived the person checking people in said it would be an additional 30 minute wait. Should've contacted those with in person apts at this location so they wouldn't waste their time driving there. read more

Very slow service. They tell you 20 mins but in reality it's 2 hours. They just don't care.

Went in because my G4 randomly broke, and was helped within 15 min. The lady that helped me was very nice and understanding, and she helped me get a new phone promptly. I had to get it through priority shipping, otherwise the new phone would have taken 3-5 business days, and we all know thats too long to go without a phone now a days. Phone came in the next day, and I was good to go. Fast forward a week later, the phone they gave me began to act up yet again and would not even turn on this time.. Went in again, and was helped immediately. The worker checked my phone, ran a test on it and could not find the problem. He told me that he would order me another new phone, with priority shipping and that he would wave the fee for me for my trouble. In addition, he gave me a temporary sim card to put in my old iPhone 5 to use until the new phone came in. Left a happy customer. I have had two encounters with this AT&T device center and both times left satisfied. They are very helpful and do their best to get you a new phone, or fix your phone as soon as possible. Grade A service. read more

Excellent service by Greg was very much appreciated! My aunt had a few questions regarding her cellphone and we were quickly helped. Thank you so much for taking the time to fix the problem and show her how to resolve the issue herself. Greg came out while on his break to answer another question we had later. Two thumbs up for Greg at AT&T fantastic service!! read more

Worst story I ever been to. The store is huge and beautiful but service is very very very VERY slow. Third time here, first 2 the store was empty and the waiting list was for 45 minutes. This time there are 5 customers and 5 attendants, 1 just puts you in the wait list 1 disappears and comes back, 1 might be the manager haven't left the balcony, 2 seem to work but slow, very slow.. I have been here for about 30 minutes now, 20 being the first in line, since the first guy that put me in the list, no one has talked to me not even to say is going take a while. The person who finished the only client in 30 minutes just finished her shift and left when I thought she was going to help me. Every phone screen is duty meaning no one cares at all, 35 minutes now I still no one talked to us, I wonder how long until we are done. Ps: we just want to upgrade my gf phone, did mine in Verizon last week, no waiting list and took 10-15 minutes.. Tried to tell them I've been here for 40 minutes and they said it was 12 read more

AT&T Store - All 4 employees behind the counter and everyone waiting - Mobile Phones Near Me - San Bruno, California

See all

This is store having to go to the 0 *he's a boost sheet store be careful when you come in for open new account he have a lot of trick don't come this store you have a chance you can meet another one the guys are going to help in he's very disappoint me I never coming back don't sweet any company to ATT not good company Thank you kosmo read more

The service was awful , first of all the guy was talking to us and was busy watching the basketball game instead. We ordered a phone online and was there to pick it up and he told us it's supposed to be delivered to the house instead, how is it u can't take the time and fix the problem since you had the phone there? Awful service read more

Whole team is professional and courteous. Special thanks to Sean for his help with setting up my new phone.

One star only because there is nothing lower.. literally the worse ATT store..all I needed was to buy 3 sim cards with no activation. I still had to be on the wait-list at number 6 and even after 45 mins I had 5 ppl ahead of me... ridiculous read more

Wasted my time here today. After walking in, nobody working there seemed interested in helping me. After I finally got someone's attention, I find out they don't have any screen protectors or cases. How is that possible for a phone that was just released last week? The employee claimed they didn't get any shipments. If that's true, that would make no sense. They stock a brand new phone...but don't have the accessories for it. Either way, just another let down for AT&T. read more

Girlfriend went here not too long ago for a plan renewal. The manager convinced her to ditch her grandfathered unlimited data plan for a free iPad, but failed to inform her that there would be a monthly plan opened for the iPad. She ended up having to pay an additional $30 dollars a month and a cancellation fee once she was aware of the scheme they pulled. When my girlfriend went back to complain, they said it was out of their hands and the only way to cancel would be to contact AT&T. AT&T refused to help because it was the salesman's responsibility to reverse the charges. Because both sides denied responsibility, there was no other option but to pay it and try to ditch AT&T for good. read more

What a great experience at the San Bruno store. Employee, Dominic was outstanding! Explained all my options throughly. read more

We went in just now and Steph really helped to make our bill lower by suggesting insurance options. Thanks Steph

They do not answer the phone, which seems a little ironic considering it is a telephone company.

I came to AT&T with my cousin and I thought Sprint was horrible service these people aren't very knowledgeable they'll tell you one thing and then you find out something different, why don't they have unlimited plans why do you think people go to other companies maybe AT&Tyou should think about that and you're hella too expensive. read more

My son's phone broke and they told me I could get a replacement since it was 2 weeks under a year of owning it and still under the 1 year warranty. They told me there was a place I could go to do this today instead of waiting for the new phone to be shipped to me. I work in SSF, so Colma was very convenient for me to get to on my lunch hour. This is NOT a store, but a warranty return/replacement center that only troubleshoots problem phones. That said, the nice guy at the counter took back the broken phone and gave me a shiny refurb with almost no questions asked. Thank you, AT&T for not giving me a hard time about this. read more

This store is a huge joke. I came here for a specific reason, a black iPhone 5. Sounds simple right? Haha, no. The iPad girl in the front insisted I be "put on the list" , even knowing my intentions...A black iPhone 5, no more no less. After waiting 45 minutes and still waiting Position #4, I wanted to give going to the actual cash register a try. I pretty much whipped out more than enough money for 3 iPhones and just wanted to pay. Nope, they rather you wait 3 hours and have conversations about how you might be missing out on new android feature that blah blah blah blah! This place is a joke , I can't believe people still give this AT&T business. read more

An UPDATE to my UPDATE. I purchased the new Iphone for my sister's birthday for her. We ordered and it came in when they said 7-10 business days. But when I swiped my card that day the girl needed me to swipe it again. She told me that my card WOULD NOT be charged until the iphone came in. When I got home there were TWO..not one TWO charges for the price of the phone when i just ordered ONE. I got this matter cleared up with my bank fortunately and it charged me only once. 7-10 business days later the iphone came in...and we pick it up. TODAY i looked at my online statement and they charged me again for the phone...this is the THIRD time! First I was told my card would not get charged until the phone came in but I got charged the next day and it went through twice...and now they want to charge me AGAIN!!! RIDICULOUS!!! I thought this store was pretty cool after my experience with my blackberry...but i will NEVER NEVER step foot into this store again. read more

DO NOT GO HERE!!! This place is a joke. Even for the smallest inquiries they put you on a wait list. All I needed was someone to add something to my account (something that takes less than one minute) and the front iPad girl told me it'd be an hour and a half wait. Are you kidding me? I'm sorry, but nothing is worth that wait at this store. I hate how this store is run. It looks cool, but that's it. Oh yeah, I wish I could have given it 0 stars, but I'll give a star to the guy Willie who helped me and his manager who were super nice. But if I had a choice, I'd never go to this AT&T store for ANYTHING. You can't just run in with a simple question. Welcome to the back of a long line. You might want a pillow. read more

This store is ridiculously big but very nice. I came in here last week with my bf to see if they could give me any suggestions on what to do or if they could fix my Blackberry Pearl. We told, sorry if I butcher his name..Artmes, the problems I've been having with JDM Error 102 showing up and even after we wiped my phone clean with the Desktop Manager, my phone would still shut off or just show the hourglass. Even though I bought my phone unlocked (not from an AT&T store), he still took the time to call back the Blackberry warranty number to see if the phone was still covered, and it was. But on further inspection...he saw that this button thing in my phone had turned red which meant there was liquid damage (I dropped my phone in the toilet..empty toilet with just toilet water, no "goodies"..5 months ago) so the Colma AT&T warranty place wouldn't do anything because of that. But, he also went above expectations and even gave me the suggestion of getting it fixed if I wanted to, and he gave me the name of a recommended place. He really went above what I expected the salespeople to do from my past experiences. It seems like people have mixed experiences at this store, but if he's available go see him! read more

We went in because it was time for a change. I have been a Palm owner since about 1999, but now that Palm is sinking fast and becoming more outmoded by the day, we decided that a switch from our Palm Centros to the iPhone 4 was in order. This place is busy! After signing in, we had to wait about a half hour, but once we were called, Tim was about as good of a customer service agent as we could hope for. We had questions about texting, fees, plans, you name it, and Tim gave all the answers that we were looking for. Plus, he tried to find us the best deal for us whenever he could. He even took the care to throw in the protective film for free on each of our phones and put it on each one himself. We walked out of the AT&T store with three new iPhones for me and my family plus the new ability to contact Yelp whenever and wherever I want to. :) No issues, no problems--just 100% awesome! Thank you Tim. read more

$&%&# you, ATT Wireless. You know that part in High Fidelity where John Cusack goes back over the list of his all-time worst breakups? We'll, this is my list of ten all-time worst companies (also known as the Dead To Me list): - The DMV - United Airlines - State Farm Auto Insurance - Bank Of America - whatever company keeps calling on behalf of the DNC at 8am on saturdays asking for donations - Hertz auto-rental - Maven property management - Dependable Auto Shippers - Pat's Towing of Cambridge, MA Well, Congratulations ATT Wireless, you're now #1 with a bullet. Ok, so yea, I waited in line for an iPhone. I really wanted one :-) However, they ruined what should have been a positive buying experience by letting 90 people line up to buy 15 iPhones, and letting them wait for an hour and a half. And they never told anyone that they only had a few in stock (Quick, pop quiz: 90-15 = how many angry customers?). Worst of all, they not only thought it was funny, but took enjoyment in telling everyone in line they were sold out. Do not ever shop here. read more

In the past, workers were helpful (or at least appeared to be sympathetic) with my iPhone issues. On my most recent visit, I had to come in twice & the guy behind the counter had a "oh no, not this chick again" look on his face. He couldn't help me when my phone was not connecting to LTE...couldn't give me a replacement phone...acted like it was a big deal to do a reset on my phone (which I could've done myself)...& told me to go to the apple store because their store fixes all phones except the iPhone. Thanks for nothing. read more

I have walked out of this store twice with a smile on my face. Today my smile was huge. I HATE ATT. 611 Customer Care is a network of retarded idiots who aren't authorized to do anything other than apologize. Their supervisors are pampered morons who require 24 hours to get back to you. Better answer when they call. Only one chance or start with the front line idiots again. I have spent hours trying to get a Miocrocell to boost non-existent ATT signal at my home. Even a call to Kim, the dodo in charge of the San Mateo store left me with smoke billowing from my ears. Customer Care is the wrong name for 611. Gary Woo is not the manager of the San Bruno ATT phone spa. But he has the expertise, the knowledge, and the authority to do the one thing 611 pretends to do....He makes the customer happy! Whoever runs this store has done a great job. read more

Decided to come here to get my new iPhone activated because I thought it would be less busy given the location... WRONG! We waiting close to 40 minutes before someone was available to help us. I will say, however, that the nice young man who we finally did get was wonderful to deal with. BUT, having to wait so long was crazy. Perhaps the couches with the TVs should have been my first clue that things there don't happen on normal time... read more

This store needs a major overhaul of its customer service practices. It's not just me. Just look at many of the Yelp reviews: wait times are far too long. On Tuesday, Nov. 26, 2013, I went into this store to top up a Go Phone for my mom (who is visiting from Europe). It should have taken about 5 minutes, maybe 20 minutes or so if they were busy. I had to wait for 50 minutes to meet with an agent and then it took another 10-15 minutes to get this simple task accomplished. As an AT&T customer with home (UVerse) and mobile phone service, I find this slow, incompetent service totally unacceptable (and I rarely take to Yelp to register complaints like this). Any customer should find it unacceptable. The store wasn't even busy and one lady was hanging around at the front just checking people in on her tablet. Although he tried to be helpful, the person who eventually helped me had broken English and was hard to communicate effectively with. I decided to just top up the Go Phone and GO SOMEWHERE ELSE. Also, he said he had never heard that the store had poor customer service reviews on Yelp. Something needs to be done to shorten wait times for customers that have similar needs. It seemed that the attendants were taking inordinately long amounts of time to work with just a few individual customers, and with no sense of urgency or that there were other people waiting in the store. I was not the only one. Something needs to change at the San Bruno AT&T Store. read more

Terrible customer service. I came to pick up my online order and waited while 3 employees (not busy with customers) were just looking at me. Finally I had to leave for work without my order. One of the employees was busy watching the door, the other one had to leave (for a break at 11.50? ) and the third one just looked at me and went to the back of the store. None of them could find 1 minute to bring me my order. It was already paid for and I did not need any services from them other than let me pick up the freaking box. I also stopped by the store yesterday, but left quickly because all the sales people were busy with customers. And I chose store pick up over shipping thinking it would be faster!. Now I have to cancel the order and get something similar somewhere else. Thank god my main cell phone line is not on AT&T :) read more

One of the best AT&T stores that i've been to. I definitely prefer coming here over the store on Gellert. (Don't get me started about that store) I came in here twice recently. The first time was to browse the phones for my mom. The second time we came in to actually purchase the phone. Both times, everyone was friendly and helpful. Big ups to Matt who helped us out! He's super friendly and helpful. read more

Jenielle is truly wonderful I usually don't like coming in to an AT&T store but she makes you truly happy with her customer service skills and buy more read more

AT&T Store - Look for the best AT&T rep Jenielle - Mobile Phones Near Me - San Bruno, California

Zero stars if possible!! Customer service what a joke. Waiting 30+ min just to get a sim card!!! Alexandria ( the greeter girl ) can put me in for a walk in but cant walk up to the back to grab sim card. Save your time. Go somewhere else. Skip this store !!! read more

I'm very disappointed by how this store represents the AT&T brand. I moved to San Bruno and needed an internet service. I was sold on a promotional deal that a manager at the store, detailed as: - Switch over a phone to A T&T from another service provider - Free Internet - $45/ cable for the U200 (premium package) I asked him many questions and he assured us that this was a package where the promotion would end by January and the prices were correct. Since agreeing to this deal, I've spent over 8 hours of my time talking to AT&T customer service as well as trying to reach out to this manager to give me what he promised. In conclusion: - the promotion is retrograded and not applied for THREE months - I still have not gotten the cable package I was promised even after the manager told me he took care of it. This place is extremely unreliable and the manager of this store will give you wrong information. Make sure that what they are telling you is correct. It is an extreme inconvenience to have to deal with what I have been doing to simply correct something I was promised. read more

I've been to other AT&T stores throughout the years and I have to say that yesterday's experience was the best. I made an appointment at 7pm thinking it didn't mean anything since i've made appointments in the past at other AT&T stores and I'm lucky if I can talk to someone 30 minutes after my scheduled appointment so i was pleasantly surprised when I heard my name get called exactly at 7pm. I was greeted by my name twin in female form, Rae. She was not pretentious as other AT&T reps that i've dealt with in the past. She helped me resolve an issue I was having with my phone service and was quick about it to boot. As we were going through the motions, I was paying attention to how the other reps treated the customers as they were coming in and they were dishing out the same great service as Rae was providing to me. Anyway, I left the store happy and wishing my future contacts with AT&T will be like this one. read more

Your Internet service sucks and so does your customer support. I've been calling for the past three days to cancel my Internet service with this garbage company. So today, I went into the AT&T store, with my equipment. I told the representative at the front door that I wanted to cancel my Internet service. He said to me, "We don't do that here. You have to call to cancel ". So I asked him, "You have no way of contacting them to cancel"? He said, "yes, but it is a 45 minute wait". WHAT THEE FAAAAAAACK!!!!! read more

So first off, this AT&T store is by far one of the most largest I've seen yet. There are many workers working and I especially liked how once you walk in, there is someone right there at the door waiting to greet you and ask you if you need help. If you do need help, they write your name on I guess what you would call a "wait list" in which the next representative would assist you. I mean, to me, that is one of the most efficient At&t's yet. And now the workers in general... everytime I went into this store, EVERY single worker I've received help from was extremely nice and accomodating. Linda was one to assist me thoroughly and stayed and helped me until everything was set (I had just signed up with At&t's internet/phone service at my home) Oh and also, my home was in Santa Cruz, so Linda must have done extra work to find out if At&t's internet services even reached over there and whatnot. Also, just about two weeks ago, I went in explaining that I was having problems with a brand new Blackberry Torch I had bought, and without even hesitating the representative quickly exchanged my Torch, with no problem! No questions asked.. he just did it! So overall, good experiences and great customer service! read more

I had a very different experience that the other reviewers. I went to this store with a problem with my Blackberry Curve, the roller ball stopped working. The woman at the Check-in desk said I need to go to Radio Shack and by the part. That was it, then I was dismissed. BTW, I do have wireless insurance on this phone. I ended up calling AT&T and will be replacement. read more

EDITH, You're seriously the best. It was 6:20pm on Saturday of the iPhone X launch and I was greeted sweetly by the lady by the front door. Edith was able to give us the estimated time frame of 15 mins (although the place was packed) and after we approached her again after the time was up, she was able to help us personally with our "complicated order." I came in looking to get hooked up with the iPhone X promotion, which is the Buy One Get One iPhone 8 Plus. I was also switching over from T-Mobile, so I needed a new sim as well. Long story short, what normally would of taken 1-2 hours at another LESS efficient LESS friendly AT&T store - took less than 15 mins here with Edith's friendly conversation and efficient work. We were able to get the iPhone 8 Plus as a freebie since I purchased the iPhone X. If I ever need to go to an AT&T store, this will be my choice - without a doubt. :) read more