This place is a joke. I went to the Apple store to replace a lost phone. Because Apple couldn't verify my account (I couldn't get text verifications since I didn't have my phone) they told me to go to the nearest AT&T store to get a SIM card with my phone number on it and they could use an old phone so I could get texts to verify its me. MIKE the employee at the AT&T store had no idea what I was talking about and said the phone I was interested in doesn't use a SIM card. I said I understood that but Apple was going to use a phone that accepts a SIM card. Sooo... I go back to Apple (mind you I am paying for Ubers each way because I am disabled). Apple sells me the phone and tells me I have to go back to AT&T to get it up and running since Mike didnt give me the SIM card needed. I would have bout the phone at AT&T but they didnt have the one I wanted in stock. Great. I go back (in another Uber) and Mike tries to get my phone up and running. He starts in putting my info and hands me my phone while the info uploads. I see it wants to upload a (510) number. I explain that no, thats my old iWatch and that the PHONE number on my account (and has been for over 30 years) is (714). He types something in and 30 minutes later (he had no clue what he as doing and kept asking another employee for help) my phone is activated. Great (I think). I take ANOTHER Uber ride home (after unecessary back and forths because he is incomentent) Get home and see that I got an email that I added features to my account. Try to log in and he had kept my iWatch as the primary number in my account. I cant log in because it wants to send a verification code to my watch. My watch doesnt recieve these. Spend LITERALLY 3 hours on the phone with AT&T. Bless the heart of the guy who tried helping me. There is no way to fix it unless I go back to the AT&T store a THIRD time. I call Mike and explain what he did to try to save myself a trip. At first he gets defensive and said he didnt change anything. I explain that yes, he did. Maybe not on purpose, but this all started after he got involved in my account. He mentioned yesterday that he is new and asked me to leave him a good review. NOPE. I spent hours again today trying to resolve this. He said he spoke to his manager. They *allegedly* said there are other ways for me to fix this. I sent him screen shots to show him MY ONLY OPTION is to give the verification code sent to the iWatch (which doesnt work!) My account was never set up like this before he got involved. I attached a photo to prove it doesnt give me any other o[tions like Mike and allegedly his manager claimed. I need the code to get to the other options to log in. Mike refused to understand what he did to my account. I asked him to have his manager call me because I dont think he explained the situation correctly. He said I could not speak to his manager. When is that ever a thing that the manager wont speak to a customer. I honestly doubt he even told his manager about this. MIKE NEEDS TO BE FIRED OR AT LEAST RETRAINED. AT&T is going to lose a 30+ year customer over his lack of professionalism in dealing with his error. I know there is a learning curve in a new job, but his attitude was so awful I can not overlook it. read more

AT&T Store - Mobile Phones Near Me - San Francisco, California

They replaced my SIM card within minutes. Helpful advice and friendly service! Thank you for saving my phone!

Very good customer service!!! They looked out for me, "aggressively" tried to solve my problem and the person there before me that had a problem also. Best customer service I have ever received. Would highly recommend. read more

AT&T makes tall claims when it comes to covering a wide network coverage. And the employees at this specific store will tell you this a million times so that you get stuck in a long-term contract. Do not do that, you'll regret it. After having my plan for a few months, I noticed that calls would mysteriously drop, if I was even lucky to get calls at all. Most often, my phone would ring only once before I was alerted of a missed call. I need my phone service to be on point as I run a small business from home. I cannot have my clients thinking that I am unreachable. This has definitely caused a drop in sales and I have considered to switch to another company. Really poor service and horrible customer support on their end! read more

Stay away from Impact Communications, they're the worst retailer for AT&T. I'm really surprised that they were even able to obtain a license to become a retailer. Not only that they are inexperienced, they are also some money-craving monsters. The store manager Emily helped my father to upgrade all our phones to iPhone 7 with the trade-in promotion offer, where we trade in our used iPhone 6/6s in good condition for a new iPhone 7/7 plus. Although I was not at the store in person, I did talk to her on the phone. When I asked her what "good condition" means, she told me, and I quote, "As long as the phone is functioning well, such as a good working Home button, and does not have a broken screen or things like that, we can trade it in. So we decide to order the new iPhones and take the trade-in offer. About a week later, I went to the store in person to do the trade-in. The manager, Emily, was not there. So I asked another representative to help me activate the phone and whatnot, as well as trading it in so that I don't have to mail it out myself. And guess what. He told me that they will not accept my old iPhone and would not help me do the trade-in, because my phone had some scratches on the side. Apparently, he was inexperienced and was not certain. So he called Emily and made sure whether or not they would accept my phone for the trade-in and even sent her pictures of the part where my phone had scratches. Because I was upset, the rep put me on the phone to speak to her. I did not know that she was the person who helped my father when I spoke to her on the phone. So I told her, one of your colleagues told me the other day that "good condition means XYZ... and that I wasn't well informed about the specific criteria that define a "good condition" iPhone for trade-in. She says, and I quote, "I don't care which of our colleague was not being clear enough, but I'm telling you right now that we're not accepting phones like these. It has to be in good working condition and is free of scratches." I don't really want to bore anyone anymore with the rest of the details because I could probably type 2-3 pages on what happened. Long story short, pretty much all the Impact Communications stores are shady. They just want you to buy phones from them so that they could get the commissions. She intentionally misled and hid the specific details from me. I feel that I was cheated out of my money. If I could, I would rate this place 0-star. I hope this place will be out of business soon. read more

This is the worst AT&T location in SF. Emily ( she barely speaks English)was very rude and I didn't get any help. Also she was eating food in the store. Very unprofessional. Just stay away from this store. read more

Terrible customer service. The staff barely speaks English. They lied about options about AT&T options when my phone was stolen. They also said it was not possible to activate a different AT&T phone that I had with me ( regardless of how much I was willing to pay for a new sim card or phone number). Don't waste your time by going to this store. read more

With the recent AT&T iPhone 6 $650 trade in craze everywhere I was glad I found this place to upgrade my phone to iPhone 7. Every AT&T store was super busy and packed with super long waiting list. It was so hard to get service anywhere. I haven't gone to one of these "Asian phone stores" for awhile and was at first skeptical but every AT&T dealer pretty much offer the same plans/deals nowadays so I said what the heck. Plus, the trade in dead line was closing in so I just had to do it. Well I am glad I came here. The lady there, I think her name was Emily, helped me with the whole transaction, explained to me how the AT&T swap deal worked and offered to help me send my old phone in to trade for that $650 deal. They were busy too but she acknowledged my presence. There were a bunch of stupid idiots ahead of me that were just loitering around asking all kinds of stupid questions and not buying shit. I could tell she was tired/stressed but came to me as soon as she can. She was very friendly and I was very ready and decidely firmed on which iPhone7 and color I wanted and Emily went straight to the point with no BS on the AT&T trade in details. She didn't try to up sell me on stupid crap I didn't need like all the other sneaky phone store reps do. One of my iPhone 7 arrived already. read more

wish i can give this 0 stars. i switched to att after years of having verizon, the #1 company with the fastest and best signal and data ever. this was such a big and regretful mistake. when my fam switched to att (bc we thought att was going to be cheaper and have 5 more gb than verizon in the fam plan), we kept our phone numbers from verizon. the worker, jun, wrote my number with area code (650) and when i got home to plug in my phone it came up as (415). i was like what the hell. so i called the att company, they said it was ok and i can keep the number. so i had to txt everyone to let them know about my number change. next thing you know, i get another call from att saying my data and services has stopped and i go in to ask why. the same guy that we went to on our first day told me that its bc my phone number is wrong. no shit its wrong. the area code is diff. he said i have to give my phone back to them and wait a few weeks bc they dont have anymore bc i cant keep the phone since its not my phone number. WELL, first of all, it is YOUR fault for typing in my phone number wrong. i saw him write (650) on a sheet of paper, but he entered it as (415). then, he tries to CHARGE ME around $100 to get a new phone and his services. EXCUSE ME. i am not going to fucking pay $100 bc of YOUR MISTAKE. not only did i not have a working phone for a week, but i had to retxt everyone my new old number again, and have to handle this BS. ALSO, the buy a phone and a free one is also BS. one phone is from the US and the other one is from china. when you open safari, safari will be in chinese, theres no way to change it. read more