I recently reached out for input regarding repair on my iPhone 14 Pro Max. They excel at customer service. My experience, they seemed extremely knowledgeable, prompt, professional and reliable. I never saw them in person neither physically walked into their store. They asked (text) for my phone's serial number and they provided extremely reliable info. Thank you for all the advice and info provided. Keep up the good work!! Fernando read more

When the latest Apple update killed my iMac (wouldn't finish booting Monday morning) and I was up against the wall with a huge presentation coming up (in there somewhere) Apple suggested taking it to Mobile Kangaroo the next morning (we'd spent 8 hours on the phone trying to get it to work.) In a world where we get less and less human contact or interaction, Mobile Kangaroo, and specifically Louie Pedeglorio, came to the rescue. Louie kept me informed at each stage, recovered my data, put it on an external drive, then reloaded the OS, and I was back loading my files the next day. Fantastic human (humane) service!! read more

Very helpful, they were able to troubleshoot my issue and get me set up for success. Friendly service & a clean shop. Come here if you need help. Highly recommend! read more

I wish I remembered the guys name who was working there, phenomenal dude who was incredibly polite. My new MacBook Air just cut randomly cut off right before the holidays! I did all the troubleshooting tips I could find online and none of them seemed to work. All of the time slots at the Genius bar were filled up, so I found myself taking a trip to the City. I was quoted a 2-3 hours for the diagnostic to finish, ended up getting a text within 30 minutes saying my laptop was finished. Super fast turn around and did not have to pay a penny due to my warranty. Would highly recommend! read more

The response to my Yelp questions were very prompt. I had gone to Mobile Kangaroo at the Geary location years ago at the recommendation of a tech savvy friend who said, "They're the best". Well, they're even better at the Bay Street location. (So glad that I found them again). Louie is FANTASTIC!!! He explains the issues and solutions thoroughly. Most importantly, Louie is honest as to what can be done and his recommendations. Forget the Genius Bar - go to Mobile Kangaroo!!! read more

Fast and take care of you device. Great customer service! They explain the detail and what is needed to be done to fix your device. Definitely will go back again if I need service to my device read more

Fast, professional, great price. They offer pickup and delivery and were very accessible in answering all my questions. They repaired my DOA computer and didn't break the bank. A+++ read more

I really need my computer to work from home right now and since Apple stores are closed, I opted to head to Mobile Kangaroo for a display issue on my MacBook Air. They told me that the repair would cost $559 and not be covered under my first year warranty due to a tiny chip in the casing of the computer. I found that price so steep and I was really upset, so I mailed my computer into Apple and they covered everything free of charge. From the time I started the repair with Apple chat to the time I got my computer back was only a 36 hour window, even with mailing time. It's disappointing that lots of people are probably turning to these people, especially during the Covid-19 crisis. Apple is known for overcharging, but this place tried to rob me of nearly $600. Will definitely go to Apple over Mobile Kangaroo and suggest you do the same. read more

Mobile Kangaroo - Correspondence with MK. - Electronics Repair Near Me - San Francisco, California

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I hardly ever leave reviews (let alone bad ones), but I had an absolutely terrible customer experience with Mobile Kangaroo. After booking an appointment through the main apple support website, their website states they will send an email form for their COVID-19 process. Never sent anything out. Requested a form or email from them multiple times (through the Mobile Kangaroo website) before my appointment. Never received a single thing. Day of my appointment comes around - nothing. I know times are interesting right now, but if you are going to offer a service, you need to be held accountable (especially with confirmed appointments). Would not recommend using their service. read more

This store is reportedly an Apple Authorized support store, handling overflow cases when the regular Apple stores are not able to. During this Coronavirus shutdown of the Apple stores, I went to their S.F. store after making an online appointment (only way they currently can see customers). The woman handling my problem with me computer was very nice &, after running a computer program to see if any problems, gave me various options to fix my problem. I choose to do it with assistance of Apple online support & the problem is now fixed. On the negative side, if I left my computer with this store, I think my computer may not have been fixed the way I would have liked, due to recommendation to poss erase my HD in order to use Time Machine program (not needed!). I am glad I used her recommendation to complete repair with authorized Apple Support, made all the difference in successful repair! read more

I was hesitant to go to a non-Apple facility but I was so wrong -- I'd rather go here than the Genius Bar. I worked with Perica, Louie, and Ted, and all three of them exemplified what IT professionals should be. All of them were kind, knowledgable, and patient, even when I was feeling frustrated. As a software engineer, something that was lovely was that they were transparent in their technical troubleshooting. They never assumed my background but also trusted that I was knowledgable -- I never felt talked down to. They fixed my issue within a few days and were very communicative throughout the entire process. Really incredible folks -- I would not hesitate to get my repairs done here again. read more

I have a 3 month old MacBook Pro 14" that went completely dead on me. I called the AppleCare, they recommended me to bring it to Mobile Kangaroo and set me up with a next day appointment. They did a full testing on the unit and ordered the needed hardware parts under AppleCare warranty all within 24 hours. It was fully repaired 3 days after and ready to be picked up. They texted and updated me all along throughout the whole repair. That's what I call service!! Thank you so much!! read more

I went into Mobile Kangaroo 5 months ago to have my logic board replaced on a MacBook Pro and was charged $650. My computer crashed again, and I brought it into Apple this time. They claimed it's my logic board that needs replacement and that they could do this for $515. When I called Mobile Kangaroo (I spoke with Terry) she said there is nothing they can do. When I asked about the price difference, she said "we're not Apple, we can charge whatever we want." When I expressed my frustration about being sold a cheaper product for higher price, she responded "it is what it is." In summary, if you go here you'll get same-day service instead of having to wait a week to go to the Genius Bar. BUT, you'll pay a much higher price for a product that will just go out on you in 5 months. read more

These gents are the very best. A year ago they refurbished a much older computer so I could give it to my daughter who had lost everything in a devastating fire. This time it was my 6 month old laptop that suddenly wouldn't take a charge. I spent a TOTALLY wasted hour with apple support. They did however get me an appointment with Mobile Kangaroo. They had it fixed in 4 minutes. A fix the Apple support team should have been able to tell me. Aw well. Only Mobile Kangaroo for me from now on. read more

These guys are very professional and trustworthy with repairing newer (2018) MacBook Pro's. I was in town for a conference and inadvertently cracked my MacBook screen. I have AppleCare and called Apple about a repair. The Apple rep said they couldn't get me in until the next day and that it would need to be shipped out for a fix and that I'd be without my MacBook for 3-5 business days. Unfortunately that wouldn't work for me as I depend on my laptop for work. I then checked here on yelp and found these guys. Called and spoke to a very nice rep who was understanding of my situation. It was Wednesday and I needed to leave town on Thursday afternoon. The Mobile Kangaroo rep was reassuring and conveyed that if I arrived before 2PM they would do their best to have it ready by 5PM next day (as they can usually get parts sent next day if ordered early enough). What I like about this business is they are an Apple certified repair facility and so everything is done onsite. This means there's no shipping my laptop anywhere. There was one potential issue but Mobile Kangaroo addressed it as well. Because they were dependent on receiving the part, unfortunately they couldn't guarantee" it would be ready the next day. However, because I needed to leave the next day, I asked them if they would be willing to ship the laptop to me in case it wasn't ready. They said yes. Of course I would need to pay for the shipping and I was fine with that. Clearly they care about their customers! At 1 PM the next day, I receive a call from them that my laptop is ready for pick up. I go to the store and see my laptop with the original Apple plastic that comes with it as well as the plastic covering the Apple logo. This was clearly a new part. Needless to write, these guys are professional, courteous, and reliable. I would absolutely use Mobile Kangaroo anytime to fix a MacBook or any other Apple product that I own. In fact, I will now go to them before the Apple Store because the Apple store is always so busy. Just want to say "thank you" to the Mobile kangaroo team for helping me when I was in a bind! Great job! read more

Working with Louie was excellent. He listened to my issue and explained my options in our first call, quickly diagnosed the issue when I arrived on site, and finished all of my repairs in a very professional manner. Five stars... If I could give six, I would! read more

Very professional, everything done correctly, and as part of the service they cleaned my laptop, so much so that was hard to wrap my head around it that it was my laptop and how clean I have not been keeping it, I would bring it in just for the cleaning service alone, it is immaculate. well done. read more

The best aspect here is that I was able to make an appointment with a 'genius bar' the next day. I have an older--2012--MacBook Air and managed to freeze the Trash bin from emptying. This caused some problems with my Time Machine back up, phone back up/update...on and on. I went in, staff was friendly but when I asked about the trash bin I was told I had to have (?root) program reinstalled for $149. I asked what else could be causing problems and got no help. While he (no name tags here) was looking up my warranty, I shut it down (instead of restarting) and it cleared the trash. I was so happy that I went to the FiDi Apple store and bought a iPhone XS Max. I would probably come back here for something liked a cracked screen, but not for anything software related. read more

i had problems with my MacBookAir, which Apple seemed very interested in helping me resolve! They referred me to Mobile Kangaroo, who said Apple was not helpful at all. Ted from the Bay Street Mobile Kangaroo office in SF went out of his way to solve the problem that Apple was "interested" in helping me resolve (although Apple's 7 tech support people -- 3 different subsupervisors and and 4 supervisors three of whom hung up on me, none offering anything helpful or problem-solving, one of whom was quite rude -- did nothing at all but waste their time and mine having me repeat the list of problems, and complaints. Ted problem-solved, fixed the problems, taking extra time to make sure my computer was restored to working condition, didn't just tell me to buy a new computer, hand-delivered my fixed computer (not even a dream with Apple tech support!) , and was cordial despite working several hours after his business closed. He provided service that was helpful, considerate, prompt, and effective, as opposed to the double-speak that Apple offered on their own programming and complaints and tech staff problems. I highly recommend Mobile Kangaroo, who actually solve problems not create them! read more

This place was awesome. They were a little pricier than getting my MacBook fixed at the Apple Store, but they returned my machine back over a week faster than Apple could have. Also, they identified for me that my machine was under recall for a keyboard issue so they had that taken care of at the same time. Highly recommend!!! (if you need a fix!) read more

They have their own pricing. I am not sure if they even have legit parts that they are using. Apple representatives have no idea what is going on and what is being charged. read more

This was the first time using AppleCare with a non-Apple store. I had contacted a different place that told me it would be 3-4 weeks for them to prepare after I went in person because they didn't answer their phones. I stumbled across Mobile Kangaroo. They answered the phone and told me it would be 3-4 days to fix. When I went in person, I was told the same things. Their COVID-19 protocols were great. They were friendly and professional. My Macbook was fixed in 3 days; I dropped it off Monday morning and it was ready Wednesday afternoon. When I came to pick up, they had me log in to make sure all was fixed with my device. If I ever need my Apple products fixed again, I will definitely come here. Thank you Mobile Kangaroo!!! read more

As the city was being ordered to shelter in place, my laptop died and I could not get it to turn on. I tried everything but couldn't get it to work. When I called Apple they had me go through a few more steps before referring me to Mobile Kangaroo. I got an appointment for the next day, arrived early and there were able to fix my computer in under 10 mins. I would definitely recommend their services. read more

The Mobile Kangaroo in Walnut Creek was the facility that I used. They fixed my iPhone cracked screen in about 30 minutes. I am sooo happy that was the only thing wrong with my phone. I cracked the phone on Friday and looked furiously for an appointment and luckily was able to get one for Monday. They were easy to find and like I said earlier fixed my phone in under an hour. I highly recommend them for phone screen repair. read more

Fabulous and seamless service with text updates on your repairs! I highly recommend!

I'm very disappointed with the service I received here and do not recommend going here for your computer. For background, I took my MacBook Air in for fan issues a couple of weeks ago. 1. They were not honest about the costs. I was told the $65 diagnosis fee would go towards the repair. Should my computer need a fan replacement the total would be $129. I specifically asked if the $65 would go towards the $129 and was told yes. However, I was later quoted $200 for the fan replacement. 2. During diagnosis mobile kangaroo found missing screws. The last time I had the computer serviced was at the Genius Bar, but that is a different review. A friend familiar with apple repairs offered to help me replace the fan and when we opened the computer not only did we find missing screws but we also found a couple of LOOSE screws wedged between chips on the logic board. This could have caused my computer to short circuit. I get that it is not their fault, but for $65 they should have had the decency to remove the screws (literally 2 seconds) and give them to me separately when I picked up the computer. 3. I have had good service from TecnoUno in the past. I am currently talking to Ron from Computer Repair in San Carlos and he told me the fan itself is $25 (much less than what mobile kangaroo told me) and the total is less than half of what mobile kangaroo wanted to charge. There are far better, more ethical places to repair your devices. Don't be fooled by the "Apple Authorized" marketing because clearly not even Apple's genius bar can reassemble a logic board properly. read more

A good sign: I found parking in front. We have been there once before for a repair and the guy was great. Fixed everything lickety-split . Second visit our challenge was something only Apple could fix... So glad to know about mobile kangaroo. read more

Perfect service. Much cheaper and friendlier than Apple store - with the same service. Used it twice, always ahead of ETAs.

Rough street of D.C. broke my brand new iphone. I was so desperately to fix it. I found Mobile Kangaroo on Yelp and tried it out. AT the end of the day, the guy couldn't fix it but the whole reason that I gave them 4 stars because they were honest right up front that it would take some time ( a whole week to be exact ) and I could tell that they tried to fix it many times in the process, kept changing the parts to try to make the phone work). So i appreciate their honestly and helps. P. S. I ended up buy the new phone...... read more

All the stars for this business! After repeated tries to schedule a battery replacement for my Macbook through the Apple website (the scheduler was not even viewable for many days, still down as of today), I got in touch with Mobile Kangaroo through Yelp. They usually have parts in stock, and I was able to message them that morning, drop off my Mac, and it was ready in less than a half hour, which was spent pleasantly with a walk down to the waterfront nearby. Very clean shop, extremely good customer service. I will be coming here for future repairs of my family's devices. read more

Better than the Apple Genius Bar. An authorized place, so same warranty repairs, etc. But no line, no waiting, instant service, friendly staff, and they remedied user error. I went to them for Apple Care service on a 2018 MacBook Pro with a screen problem, and, then, a logic board replacement. No fuss. I told them I'd write this review. They earned spontaneous praise. I've had Macs since 1985, with a break from 1992 to 2001 when I was a Windows user. I have had multiple Macs in under Apple Care: battery; fans; logic board; and so on. So I'm experienced with the quality of service. Apple stores are great. But this is better. Highly recommended! read more

Came in with keyboard problems, left without keyboard problems. This place is awesome, fast, very reasonable, and professional. Thanks Teddy! read more

Super happy with my experience here! Great service and friendly, helpful staff! Luckily my issue was simply a bad and corroded charger however they were super great on the phone and also in person, in the onsite store! They offered me the very good advice of buying an Apple genuine part also for the new charger I need. I will come back here again absolutely! Super satisfied and pleased! Thank you so much Mobile Kangaroo! I should have asked to the technicians name. Dang it. He was calm and extremely helpful! Thank you to you! read more

Andrew was able to give me a quick solution to my problem via yelp messages. I really appreciate the response even though the store is "close". Great customer service! read more

Ted reached out we were able to resolve this. Martin hand delivered my laptop the following day and we hugged it out. They even reimbursed my rideshare. Seems like it was really just bad timing and they are nice guys who run a respectable business. read more

I cracked my screen and didn't know what else to do but then my friend told me about mobile Kangaroo. Place was ghetto but Calvin was awesome! @_@ And Knowledgable I would definitely go back anytime i have problems with my phone.:D! read more

They unlocked my used Treo 650 in under 5 minutes. in your muthasuckin FACE, T-Mobile! read more

Brought my Iphone 4 with a shattered screen in to get fixed. I was helped by Calvin who was really nice and helpful. Within an hour it was good as new! That easy. read more

The home button on my gf's iPhone3g would only work if you pressed it really hard and would usually take 3-5 presses to get it to actually respond. Super annoying. I went in and showed the repair dude the phone and he popped it open to show me why that the metal connectors underneath were broken and bent. He said it would cost only $30 to repair, where other repair places were quoting anywhere from $59 to $89. I left the phone with him, went to go purchase the yelp deal ($10 for $25 worth), came back and the phone was repaired and the button works perfectly. All in all only paid $15! Totally worth it! Fast service and nice staff! read more

This place was able to fix my cracked iPhone screan for $180 in less than 2 hours. That's not bad, considering what I've had to deal with elsewhere. Very happy. Thank you. read more