Great experience at Applemeister! I accidentally dropped my phone, face down, on hardwood floor…read moreand shattered the screen. Thankfully everything else was working (I could hear my notifications coming through and phone ringing, but couldn't see anything). I was hoping it would be an easy screen replacement so that I wouldn't have to shell out big $$$ for a new phone altogether. I was checking on Yelp the next day for mobile phone repair in the area and found a few. Applemeister had the best reviews, so I started reading through them. Someone mentioned that they have a Groupon, so I bought it, and then realized it's the same price as when you walk in, so at least you're still getting a deal! The other 2 places locally that replace screens were $10 more. They don't open until 10:30am, but if you work/live close by, it's not an issue. I headed up that way and got there a little after 10:30. Robert wasn't there yet, so the guy who works at the souvenir shop (Applemeister is in the back end of the souvenir shop) called him, explained my situation and was able to take my phone and information and told me to come back at 4pm. Around 2pm Robert called me to make sure of the color screen I wanted (since my phone had an after-market white screen on it instead of the standard black - thankfully he had one white one in stock) and said it would be done in about 20-30 minutes. I had a long work day, so couldn't pick it up until 4pm. When I arrived, my phone looked fantastic! Great customer service by Robert, fast repairs, convenient location and priced well. I also bought a tempered glass screen in addition because I'm clumsy and this will hopefully prevent another broken screen! Highly recommend Applemeister if you live in San Francisco and need phone or tablet repair!

I had a terrific experience. Over a month ago, I shattered my 5s and I tried to hold out for the…read morenew 6. I finally broke down when my son showed me a little piece of glass on his hand. I dropped my shattered iPhone off and got to walk Chinatown for an hour! What fun. It's been ages since I've had the chance to take a stroll through CT. Since my phone was busted my husband called me on their business line to speak to me about my pick up time. After the repair, I bought a glass screen cover that Robert happily installed for me. My iPhone works perfect now. Considering how trashed it was, I was surprised it was still repairable. Since its been working perfect for the last two months, I've been holding out on picking up the new iPhone (to my husband's dread).

A COUPLE BUCKS TO DREAM…read more This Chinatown location is the #1 volume retailer for Lotto tickets in the entire state of California. The floor reminds me of the betting cages at the race tracks with hundreds of custard-orange Lotto slips scattered all over on the floor. It's a must visit for me when I'm in Chinatown. A win here still eludes me. I actually do better with the scratchers.

If ever you are in this part of China Town and need to buy a lottery ticket or scratcher, then this…read moreis the place for you. This store is like a little casino because all it sells is lottery tickets and scratchers! So cool!

I had the misfortune of dropping my iPhone and breaking the glass screen twice. After each…read moreoccurrence, I brought my phone to Jacob for repair and he was able to replace the screen within the same day for a very reasonable price. I highly recommend taking your broken cell phone here for repair.

If you need a screen protector or a phone case or any other cell phone accessories try going to the…read moreGo Apple Store at the San Francisco Chinatown Area!!!

This place is a joke. I went to the Apple store to replace a lost phone. Because Apple couldn't…read moreverify my account (I couldn't get text verifications since I didn't have my phone) they told me to go to the nearest AT&T store to get a SIM card with my phone number on it and they could use an old phone so I could get texts to verify its me. MIKE the employee at the AT&T store had no idea what I was talking about and said the phone I was interested in doesn't use a SIM card. I said I understood that but Apple was going to use a phone that accepts a SIM card. Sooo... I go back to Apple (mind you I am paying for Ubers each way because I am disabled). Apple sells me the phone and tells me I have to go back to AT&T to get it up and running since Mike didnt give me the SIM card needed. I would have bout the phone at AT&T but they didnt have the one I wanted in stock. Great. I go back (in another Uber) and Mike tries to get my phone up and running. He starts in putting my info and hands me my phone while the info uploads. I see it wants to upload a (510) number. I explain that no, thats my old iWatch and that the PHONE number on my account (and has been for over 30 years) is (714). He types something in and 30 minutes later (he had no clue what he as doing and kept asking another employee for help) my phone is activated. Great (I think). I take ANOTHER Uber ride home (after unecessary back and forths because he is incomentent) Get home and see that I got an email that I added features to my account. Try to log in and he had kept my iWatch as the primary number in my account. I cant log in because it wants to send a verification code to my watch. My watch doesnt recieve these. Spend LITERALLY 3 hours on the phone with AT&T. Bless the heart of the guy who tried helping me. There is no way to fix it unless I go back to the AT&T store a THIRD time. I call Mike and explain what he did to try to save myself a trip. At first he gets defensive and said he didnt change anything. I explain that yes, he did. Maybe not on purpose, but this all started after he got involved in my account. He mentioned yesterday that he is new and asked me to leave him a good review. NOPE. I spent hours again today trying to resolve this. He said he spoke to his manager. They *allegedly* said there are other ways for me to fix this. I sent him screen shots to show him MY ONLY OPTION is to give the verification code sent to the iWatch (which doesnt work!) My account was never set up like this before he got involved. I attached a photo to prove it doesnt give me any other o[tions like Mike and allegedly his manager claimed. I need the code to get to the other options to log in. Mike refused to understand what he did to my account. I asked him to have his manager call me because I dont think he explained the situation correctly. He said I could not speak to his manager. When is that ever a thing that the manager wont speak to a customer. I honestly doubt he even told his manager about this. MIKE NEEDS TO BE FIRED OR AT LEAST RETRAINED. AT&T is going to lose a 30+ year customer over his lack of professionalism in dealing with his error. I know there is a learning curve in a new job, but his attitude was so awful I can not overlook it.

They replaced my SIM card within minutes. Helpful advice and friendly service! Thank you for saving…read moremy phone!

My wife and I renewed our T-Mobile plans and bought phones from the new Wireless Land on Clement…read moreSt. Overall we were disappointed with the experience: 1) The folks there were not very knowledgeable or helpful. 2) The phones themselves (Motorola) don't work very well, though that isn't Awl's fault. 3) Also, they promised my wife she'd get a $50 rebate from T-Mobile. But T-Mobile refused to honor the rebate because we didn't buy the phone from one of their stores. We've since asked Wireless Land to make good on the rebate, but they haven't responded to our request. (It's been a month). 4) T-Mobile also won't honor the warranty on my crappy/broken Motorola phone for the same reason. The benefit of using a small independent wireless shop like this is that they are more knowledgeable and can give independent advice. (E.g. which phone to buy, which provider, which plan, unlock phones, etc.) These guys don't deliver on any of those counts. Therefore, if you know you're looking for a T-Mobile phone/package, I'd suggest you go directly to a T-Mobile store. If you want a small independent shop, I'd suggest you go to Mobile Fix at 12th and Irving. I've not been there, but their Yelp reviews are stellar.

Great service, Knowlegeable with their product. If you are looking for a new cell phone or just…read morearound the neighborhood, check them out.

Great service! Friendly! Highly recommend!…read more My iphone X wouldn't charge, and so I went to Lew. He tried cleaning it and he found out that the charging port wouldn't work. He came up with the solution of using a wireless charger stand, which I purchased, and so my iphone charges again. However, the wireless charger doesn't come with a charging cube so initially I used my own charging cube. The issue with that is that the charging cube would heat up, and I came back to Lew, and he gave me a very good discount for the charging cube. My iphone charges perfectly now! Thank you Lew!

Quick and friendly service. I think I was there maybe 10 minutes at most for a battery replacement…read moreon my iPhone 13. Definitely recommend

Very knowledgeable and great customer service..They repair my PS5 HDMI port very quickly would…read morerecommend..

The gentleman who helped me was the best. I was terribly frustrated because my phone went kaflooey…read moreon me. The screen froze, so I couldn't phone, text, email, or do anything else that's important to me. I spent hours trying to unfreeze the phone. He asked what the problem was, and he fixed it in less than a minute. COMPUPOD is now my go to place before I start pulling my hair out. I'll also make it my go to place when it's time to replace my phone. Thank you so much for your fine service. ,

Got my mother inlaw a IPad today. All the staff was so good in helping her pick the best one. We…read morefound the perfect IPad Air and a great color cover for it too. You much visit.

I believe this is one of the flagship Apple Stores. It's huge and it's extremely busy. It's…read moreprobably the busiest one in the Bay. I would only come here if you're already shopping in the area or work close by. It's hard to find an employee for help because they're all busy helping someone else. I love the vibe and design of this store though.

If I could give 20 stars, I would. I washed my iPhone X after a backpacking trip that had us going…read morepast poison oak, and I thought the waterproof rating would protect it (it did not, probably because I also used soap). I went in after the Apple store told me they'd do nothing to help me get a backup, and the best they could do was replace my phone with a new one for $600+, without any of my data. Anthony immediately gave me advice about how to attempt a backup, and walked me through getting an iCloud setup and attempting a backup. Unfortunately, the phone didn't stay on for long enough for the backup to complete. So he took it and removed all the water, then did a backup before attempting ANY other repairs as I had told him the most important thing was my data (I didn't ask him to do this - he just listened and understood what my priorities were). Then Anthony tested the phone fully and told me what other repairs would be required. All in all, fixed my phone back to perfect working order for much less than the cost Apple were going to charge, PLUS they saved all my data. Sweet Memory were reliable, quick to answer questions, and regularly gave me updates on exactly how it was going. Phone problems really ruin your week, but they made it much less painful. Thanks so much guys!

Excellent service. Brian at Sweet Memory was quickly able to fix my phone with little effort and…read morecost. Very helpful and friendly. Not the first time that I have used Sweet Memory with success. Dick

Store manager Ezekiel is very competent and efficient. Managing multiple calls and clients at the…read moresame time, very pleasant to talk to as well. Definitely trouble shoot any issues you have with Verizon corporate with this guy. Don't expect help for third party Verizon carriers or Verizon prepaid. Need to go through separate channels for that.

After weeks of frustration trying to resolve unexplained charges of hundreds of dollars above my…read moreagreed-upon monthly rate, with no resolution from Verizon's phone and chat support teams (after more than 15 hours on the phone), I visited my local Verizon Flagship Store. Ezekiel (Zac), the store manager, was exceptional. He resolved my billing issue with patience, understanding, and genuine competence, accomplishing in one visit what weeks of calls and chats could not. I am deeply grateful for his help and wanted to make sure his outstanding customer service is recognized.