I recently reached out for input regarding repair on my iPhone 14 Pro Max…read more They excel at customer service. My experience, they seemed extremely knowledgeable, prompt, professional and reliable. I never saw them in person neither physically walked into their store. They asked (text) for my phone's serial number and they provided extremely reliable info. Thank you for all the advice and info provided. Keep up the good work!! Fernando

When the latest Apple update killed my iMac (wouldn't finish booting Monday morning) and I was up…read moreagainst the wall with a huge presentation coming up (in there somewhere) Apple suggested taking it to Mobile Kangaroo the next morning (we'd spent 8 hours on the phone trying to get it to work.) In a world where we get less and less human contact or interaction, Mobile Kangaroo, and specifically Louie Pedeglorio, came to the rescue. Louie kept me informed at each stage, recovered my data, put it on an external drive, then reloaded the OS, and I was back loading my files the next day. Fantastic human (humane) service!!

Phone went completely broken. Ghost typing got so bad the phone is unusable. Would not recommend…read morethe service.

Nice guys who work here. They charged me $70 for my replacement screens (included LCD) and if you…read morecheck into Yelp and redeem the deal you get a screen protector and a case.You also don't get charged tax if you pay in cash but I wasn't about to swim my way through the cluster that is Chinatown just to withdrawl cash and save myself less than $10 bucks. My time and sanity is more valuable. They were quick and efficient. Not sure if they use the best parts but whatever my screen is in working condition again. They're nestled inside a souvenir shop so you can spend your 20 mins waiting for your phone perusing the tacky souvenirs Chinatown has to offer.

Great experience at Applemeister! I accidentally dropped my phone, face down, on hardwood floor…read moreand shattered the screen. Thankfully everything else was working (I could hear my notifications coming through and phone ringing, but couldn't see anything). I was hoping it would be an easy screen replacement so that I wouldn't have to shell out big $$$ for a new phone altogether. I was checking on Yelp the next day for mobile phone repair in the area and found a few. Applemeister had the best reviews, so I started reading through them. Someone mentioned that they have a Groupon, so I bought it, and then realized it's the same price as when you walk in, so at least you're still getting a deal! The other 2 places locally that replace screens were $10 more. They don't open until 10:30am, but if you work/live close by, it's not an issue. I headed up that way and got there a little after 10:30. Robert wasn't there yet, so the guy who works at the souvenir shop (Applemeister is in the back end of the souvenir shop) called him, explained my situation and was able to take my phone and information and told me to come back at 4pm. Around 2pm Robert called me to make sure of the color screen I wanted (since my phone had an after-market white screen on it instead of the standard black - thankfully he had one white one in stock) and said it would be done in about 20-30 minutes. I had a long work day, so couldn't pick it up until 4pm. When I arrived, my phone looked fantastic! Great customer service by Robert, fast repairs, convenient location and priced well. I also bought a tempered glass screen in addition because I'm clumsy and this will hopefully prevent another broken screen! Highly recommend Applemeister if you live in San Francisco and need phone or tablet repair!

I had a terrific experience. Over a month ago, I shattered my 5s and I tried to hold out for the…read morenew 6. I finally broke down when my son showed me a little piece of glass on his hand. I dropped my shattered iPhone off and got to walk Chinatown for an hour! What fun. It's been ages since I've had the chance to take a stroll through CT. Since my phone was busted my husband called me on their business line to speak to me about my pick up time. After the repair, I bought a glass screen cover that Robert happily installed for me. My iPhone works perfect now. Considering how trashed it was, I was surprised it was still repairable. Since its been working perfect for the last two months, I've been holding out on picking up the new iPhone (to my husband's dread).

The gentleman who helped me was the best. I was terribly frustrated because my phone went kaflooey…read moreon me. The screen froze, so I couldn't phone, text, email, or do anything else that's important to me. I spent hours trying to unfreeze the phone. He asked what the problem was, and he fixed it in less than a minute. COMPUPOD is now my go to place before I start pulling my hair out. I'll also make it my go to place when it's time to replace my phone. Thank you so much for your fine service. ,

I've been coming here for about a year to service my PS5 and controllers, and up until recently,…read moreI've had positive experiences. The staff is usually helpful, and turnaround times are pretty quick. However, my last experience was really disappointing. I brought in my DualSense controllers to fix analog stick issues and paid $100 to repair three knobs. Just one week later, I had the exact same issue with one of the supposedly repaired sticks. When I brought it back, I was charged an additional $60 to fix what should have already been resolved. What's most frustrating is that I couldn't get a clear explanation as to why I was being charged again for the same issue. If a repair doesn't hold up after a week, that should fall under some kind of workmanship guarantee--not an additional charge. I want to continue supporting this business because I've had good experiences in the past, but this situation felt unfair and left me questioning the quality and accountability of the repairs.

5 stars to Melika, not the Apple Store…read more I brought in a MacBook Air so old it should have been behind a glass in a museum. No charger. No password. No hope. Melika found a charger that predates several iPhone generations and helped me recover years of photos that I thought were gone forever. The laptop got replaced but my photos were held hostage. I basically came in to recycle a dead laptop. Melika respectfully disagreed. I am very happy I have years of memories with family and friends back. THANK YOU MELIKA!

Got my mother inlaw a IPad today. All the staff was so good in helping her pick the best one. We…read morefound the perfect IPad Air and a great color cover for it too. You much visit.

If I could give 20 stars, I would. I washed my iPhone X after a backpacking trip that had us going…read morepast poison oak, and I thought the waterproof rating would protect it (it did not, probably because I also used soap). I went in after the Apple store told me they'd do nothing to help me get a backup, and the best they could do was replace my phone with a new one for $600+, without any of my data. Anthony immediately gave me advice about how to attempt a backup, and walked me through getting an iCloud setup and attempting a backup. Unfortunately, the phone didn't stay on for long enough for the backup to complete. So he took it and removed all the water, then did a backup before attempting ANY other repairs as I had told him the most important thing was my data (I didn't ask him to do this - he just listened and understood what my priorities were). Then Anthony tested the phone fully and told me what other repairs would be required. All in all, fixed my phone back to perfect working order for much less than the cost Apple were going to charge, PLUS they saved all my data. Sweet Memory were reliable, quick to answer questions, and regularly gave me updates on exactly how it was going. Phone problems really ruin your week, but they made it much less painful. Thanks so much guys!

Excellent service. Brian at Sweet Memory was quickly able to fix my phone with little effort and…read morecost. Very helpful and friendly. Not the first time that I have used Sweet Memory with success. Dick

I, under my wife's request, got me a iohone16+. I, beforehand has an iPhone 11+ which I was very…read morehappy with. Wither the new updates and tech I received this phone and cannot stand may features that may be appealing to some people, which I understand S AI gets larger and larger. As a Verizon customer sine 1996, I've enjoyed the progression and for the most part, am overly impressed. However, the past few models have been targeted to a younger demographic, which isn't surprising, however, that being said, someone at My age41, isn't as tech savvy as someone in colllege learning AI as, someone like myself, getting info from encyclopedias and books. My thoughts are maybe, and I say and mean that lightly, is maybe sell the product to the consumer. Bc when I received this "iPhone 16+" I instantly hated it bc of features my generation isn't accustomed to. The 11 was great. I constantly find mistakes in messages while weighing emails and/or messages that I have to retread and redo which is a big burden. Maybe the screen it too sensitive? Maybe the AI is assuring what is coming next in a text thread? I don't know. But the personal survey I've done, it's frowned upon. You're APPLE and not going anywhere. The things this company has accomplished are in the the top grid of everything! I think less is more and stop trying to do to much! You're already top tear and aren't going Anywhere! Sincerely, And I mean this message Zak! P.s. I was stoked when I got my first iphone! Also, buttons are now extremely too sensitive. Drives everyone crazy! That's just A survey that I've put together. Gladly show you Specs on that!.