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    Apple Union Square

    3.2 (1.4k reviews)
    Closed 10:00 am - 8:00 pm

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    Store Manager Alese with her finger in my face being very aggressive and confrontational
    Paul W.

    I've been an Apple customer for years and usually have a great experience, but my recent visit to the Apple Union Square store was disappointing and upsetting. I brought in a 24-day-old IPhone Air that suddenly stopped working. The technician explained the motherboard needed to be replaced. Since the phone was only a few weeks old, I politely asked if an exchange was possible. The store manager, Alese Rivera-Garcia, told me Apple would not exchange it due to the IPhone Air being the most repairable IPhone ever made and due to Apples carbon neutral footprint. I expressed that I felt the situation was poor customer service and said I would note the experience in my review. At the point, Alese Rivera-Garcia became visibly angry, walked away abruptly, and later returned very aggressive in tone and posture. She got extremely close to me and pointed in my face with her finger-- behavior I found unprofessional and intimidating. I simply asked that someone else help me moving forward because I no longer felt comfortable interacting with her. I immediately contacted Apple Coorperate support and to there credit, someone else assisted me and I was given a replacement IPhone Air, a complimentary MagSafe battery and a full apology. I appreciate that resolution, but the initial interaction with Alese was genuinely unsettling and not what I expect from Apple. I hope this feedback is used constructively. Customers should feel respected and safe when seeking help- especially in a situation involving a brand-new product failure.

    Trying out my new phone
    Olive R.

    One of the employees need to go through a customer service workshop again. I went there today to recycle my iPod and my iPad. I said I didn't want any credit for accessories because I have everything I need for the next 3+ years. He immediately gave me a "sour face", got mad, and said "fine, whatever". This is the first time I have EVER received such treatment from anyone at this store.

    Sean R.

    After a year of very careful use of a $1450 watch, this is the condition of the strap. No chemicals, not even a pool or water! After waiting for an hour, I found an employee (no one even asked me why I was standing there for an hour) who introduced himself as a supervisor and said that since the warranty was over a month old, they would not do anything for me! We are talking about Apple and the Apple Watch with very, very low quality and very poor customer service.

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    1 year ago

    LOVE this Apple Store & all the smart people that work there! They fix any issue I bring to them & I learn so much EVERY time!!

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    4 years ago

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    9 months ago

    I phoned in beforehand for a quick and easy purchase of a Lightning Rod & wall block plug for my iPhone & That it was!!

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    Review Highlights - Apple Union Square

    The helpful, educated staff are there to help and they don't cram iPods down your throat if you're 'just browsing'

    Mentioned in 15 reviews

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    Mac Repair SF - He highlights what he works on and what happened to your laptop.

    Mac Repair SF

    (343 reviews)

    Inner Richmond

    Above and beyond incredible service. Luis is old school, he looks out for you and has your best…read moreinterests at heart. I went to Luis for screen repair bc my laptop fell onto the floor on the side and the screen cracked, and blacked out with dead pixels on the screen. Luis repaired it for me so fast with incredible turnaround time within days. List of why Luis goes above and beyond: 1. Cared about saving me money whenever possible and was very transparent about prices, talked me through details and options for replacement screens and gave pros and cons of each while comparing prices. He sent screenshots of prices and receipts as well as FedEx tracking. (As an aside, I mentioned I might Lyft to his place to send the laptop and he said 'don't do that, so expensive, take MUNI and save money!') 2. After receiving my laptop, he also saw my right speaker had bad sound (I've been meaning to get this fixed for a while and have been putting it off) and offered to fix it himself. He was going to do it for an additional $50 then later just charged me $25 bc the speaker he found wasn't "perfect" according to him but to me it sounds great haha. This saved me so much instead of going to Apple without warranty which would have been at least $200 bc from what I read, they usually insist on replacing the entire "top case" and not just single speakers. Wow, thanks Luis! 3. I am badly organized and don't maintain my storage well; when I went to pickup he gave me many tips on what to fix and how to free up more storage, then organized my desktop for me in front of me. Thanks Luis! His communication is also top notch, very fast response times, very detailed texts. He's absolutely fantastic. You are in good hands if you go to him.

    luis's efficiency, short turnaround time, and thoroughness are truly admirable thus i'm thankful…read morethat he was able to repair my laptop so quickly. context: i spilled half a glass of room temp water on my macbook pro (april 9). april 11th (4/11), though my laptop can turn on + all of my data was still there, the keyboard and trackpad no longer worked. timeline: i contacted him through his website on monday (4/13) afternoon, then again on yelp monday night (due to my anxiety and urgency). luis called me wednesday morning (4/15) for details and the price cost to repair. we scheduled for me to drop off my laptop the next day (4/16), where i walked him through what had happen to the macbook and he walked me through what he was planning to do to fix it, as his success rate for liquid damage repair is 70+%. luis contacted me again later on the same day (4/16) via text message with photos + explanations with what had happen after opening up my laptop AND that the laptop was fixed & ready for pick up! after checking everything is fine/ good to go, i picked up my repaired macbook on friday (4/17). price: it was a $100 nonrefundable deposit to check if the laptop is fixable (paid on 4/16). $200 for labor + $20 for parts (lid angle sensor and 1 usb-c port) that needed to be replaced (paid on 4/17). total for my macbook repair was $320. sincerely appreciate the speedy fix and def reach out again for future macbook repairs/replacement parts.

    Apple Union Square - computers - Updated June 2026

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