Cheyanne was a huge relief to find someone that has the patience to deal with a senior that doesn't…read moreknow much

Adrian was truly AMAZING!!!! Customer service was foremost his goal. He is all about helping the…read morecustomer! He will do whatever it takes to please the customer. I WOULD DEFINITELY RECOMMEND THIS AMAZING T-MOBILE AGENT. WOW what a pleasant surprise.

Came here a month or so to try out Verizon as I hated ATT's service in Seattle. Worked with Connor…read moreI think his name was? He hooked me and my wife up with two iPhone 17 Pro Max's, a case for my wife and 25mbs home internet for free for 3 years. I was very happy with her service and now the second bill has come, everything is about the price he quoted it would be. No huge surprises.

Austin was awesome. Great in store service provided! Got all my issues fixed very efficiently and…read morewas patient through the process even though I wasn't prepared.

For the amount of 'one stars' this location is getting, I'm going to give five stars to bump the…read moreaverage. Service is good! They will get you up and running, notice the design of the booths and tables. This implies and informs you preemptively about the kind of service you will receive. It is not an official franchise, so some (iPhone) promotions may not be offered. I like their transparency about the following: prices, rates, commissions, stock(s), data caps, and downtime; you just have to ask the right questions. :) I normally would never go T-Mobile 'full-send', but: they are headquartered in Bellevue, WA of all places. Customer support is available when we are awake, which is nice! Quote: "Need Customer Service or Technical Support? Customer Care Representatives are available daily from 4 a.m. to 9 p.m. Pacific Time. Live agent chat is available in T-Life from 4 a.m. until 12 a.m. Pacific Time."

CROOKS! They say you will be paying one price for everything but then your bill shows up at a…read morehigher price!!! I went in and asked and they said I was wrong even after I showed them the paper they scribbled all the numbers on!! They will tell you anything you want to hear and pretend you are their best friend just to stab you in the back for more money!! Go to another store!!!! These are Horrible HORRIBLE people!!!!!

Well, I did not get my problem resolved, It was not the responsibility of the store. After…read morespending an hour on the Customer Support line, they sent me on a wild goose chase to the store. However, the manager, Micah, was extremely helpful and helped intervene with the online support and gave me the process to get a solution. He was extremely helpful and professional, and took extra time to make sure I left with a plan. Hats off to MICAH for extra customer service!

Verizon! My son's lost phone was dropped off at your 1633 6th Ave store (per your advice). Now I…read morecan't get ahold of anyone at the store to get it shipped back to our home. There's no direct store phone number. I'm even at my local Verizon store and over one hour of them trying to get ahold of your store. Contact me asap to get this resolved!!!!

Signed up for t-mobile service a few years ago and cancelled the service months ago. Tmobile…read morecontinues to bill me even though service was cancelled, sigh, typical for this stupid company.

I showed up and there were MORE employees than customers - as soon as I saw that, I knew I was…read moregoing to have a GREAT experience and I did. Jason helped me and he was AMAZING. I needed a SIM replacement since mine failed (an unusual failure modality, but it does happen). Jason was VERY knowledgeable (we even talked about LTE bands, their frequencies, and 4G vs 5G on technical merits). I was expecting to pay something at the end for the above and beyond service I received and was told there was no charge. So they left me no choice but to leave this 5-star review :) If anyone from T-Mobile is looking at these, this is why I am a T-Mobile customer: People like Jason who are incredibly competent. In retrospect, I would have left a $20 tip had I thought of it at the time. PLEASE take care of people like this so they want to stay with your company.

This review is for the wonderful, amazing Cindy Kieu at the T-Mobile Experience store on Rainier…read moreAvenue South in Seattle. We arrived at the store at 7:30pm; they close at 8. Our grandson's phone had died and we needed a new one pronto, as he had some important online work to do. To make things worse, he is on his dad's plan and his dad was at work with a customer. Cindy skillfully navigated all this, including patiently walking his dad through adding our grandson to his account and helping us choose the best replacement phone, which they had there in the store. Now our grandson is back online and able to finish all his work. Cindy calmly got all this done in the half hour before they closed. Cindy, you are amazing, thank you!!

They have very slow service. I waited close to 45 minutes for help. Many other customers, that were…read morein line for help, left the store.

You guys have horrible customer service, it took 2 hours to talk to an actual person & then they…read moredidn't help! I wanted to use 50 out of 580 loyalty points & they refused to do it. Even with all the points I have earned & the fact that I have done that 5 other times since I have had an account so 6 years, they are shady.. loyalty points to them don't mean sh*t. Horrible company & they lost me and I'm taking my family's accounts with me.

shoutout to alan at verizon! very helpful and was able to fix my account because different verizon…read morestore had some complications completing my order! alan is the man! alan also applied credits to my account from my other subscription i had!!

My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

Just read through the reviews for this company. Not one good review. I've never seen that with any…read moreother company. I wonder if Centurylink aka Lumen Technologies even cares about providing certain types of old school service, like landline connections anymore. According to The Motley Fool, the corporation's struggling to turn a profit, which would explain a lot. So, here my Centurylink aka Lumen Technologies story ends. We cancelled our landline service yesterday after 24 years, so long ago the company was then called Qwest. That meant our home phone number, which was primary contact number for all business, medical and other accounts had to be deleted from all those records. And I tell you, with some accounts that was not easy. So it's 5G wireless service only for us from now on. But I want to re-emphasize how truly poor Centurylink's service continues to be. Our landline was mostly down for about two weeks which is why we finally cancelled service. BUT, both strangely and telling, during the sporadic times we got a dial tone and could both call out and receive calls, every single incoming call was from auto dialers using spoofed numbers. Think about that. The service is down and on the limited days it comes back up, the only phone calls are from scammer auto dialers. No friends or family. No prospective customers for our home-based business. No physicians offices. Just the scammers. So along with unreliable service that more than provided justification for cutting the cord, so to speak. Since we paid our final bill, Centurylink still owes us money for the downed service time. Once again I'd filed a complaint with the Washington Utilities and Transportation Commission, which is just one of thousands. But they'll ensure we get a full refund for lost service, but it could take a few months.

My phone screen stopped working after a whitewater rafting trip. I could tell my phone was still…read moreworking but the screen was completely black. Verizon was unhelpful but recommended LML Repair. They were able put on a temporary screen so that I could backup all of my data/pictures at no charge. They were awesome and so helpful. After a couple days of trying to deal with phone insurance I was back as it was less hassle and just as cheap to get the screen replaced. Quality work at a honest price -- I highly recommend!

Zero. Somehow my phone is in Somalia now per my find my phone app. I randomly received a request…read morefor me to provide my password from Apple recently and the last place my phone was at was with this company for repair. Would not recommend. Unsure why their rating is so high. Going to assume these are fake reviews. Caution you against using.