Austin was awesome. Great in store service provided! Got all my issues fixed very efficiently and…read morewas patient through the process even though I wasn't prepared.

Mark & Conner both are exemplary in their knowledge and abilities, as well as their character…read more They clearly know a lot about Verizon, smart phones, and how to work within Verizon's parameters to get you the very best plan while saving you money. They both worked with me and my cousin, sometimes both of them, sometimes one, over a 3 day period for several hours each day. All while not ignoring other customers. We had so much we wanted done with our phones and accounts and there were technical problems that slowed the process down but they continually worked diligently, very apologetic for the delays and appreciative of our own persistence which made them work harder! They remained friendly and helpful, throughout the 3 days while getting us both the absolute best Plan for our needs and preferences and saving us the most money. These 2 professionals are the reason I'm still with Verizon. So many "mistakes" have happened with Verizon and Verizon representatives that did not benefit me, yet took hours of my time, I was thinking on whether or not to move away from Verizon, go with a different carrier, someone cheaper. Then I met Conner. This was a couple of years ago now. He's always extremely knowledgeable and helpful. Then I met Mark, the manager. He could figure out in mere seconds, if, and, what the problem with your phone is no matter what type or brand. Then fix it. I'm certain I walked out with the best plan for the lowest cost. Usually i despise going into a phone store but with Conner and Mark there to help it is no longer daunting. I enjoy seeing them and hope they stick around to our (the) customers benefit. Thank you Conner. Thank you Mark.

Customer service is normal and people just giving the employees a hard time over small issues when…read morethey are not to blame. I've been going to this location and have not ran into any issue with anything.

CROOKS! They say you will be paying one price for everything but then your bill shows up at a…read morehigher price!!! I went in and asked and they said I was wrong even after I showed them the paper they scribbled all the numbers on!! They will tell you anything you want to hear and pretend you are their best friend just to stab you in the back for more money!! Go to another store!!!! These are Horrible HORRIBLE people!!!!!

Well, I did not get my problem resolved, It was not the responsibility of the store. After…read morespending an hour on the Customer Support line, they sent me on a wild goose chase to the store. However, the manager, Micah, was extremely helpful and helped intervene with the online support and gave me the process to get a solution. He was extremely helpful and professional, and took extra time to make sure I left with a plan. Hats off to MICAH for extra customer service!

Verizon! My son's lost phone was dropped off at your 1633 6th Ave store (per your advice). Now I…read morecan't get ahold of anyone at the store to get it shipped back to our home. There's no direct store phone number. I'm even at my local Verizon store and over one hour of them trying to get ahold of your store. Contact me asap to get this resolved!!!!

Signed up for t-mobile service a few years ago and cancelled the service months ago. Tmobile…read morecontinues to bill me even though service was cancelled, sigh, typical for this stupid company.

I showed up and there were MORE employees than customers - as soon as I saw that, I knew I was…read moregoing to have a GREAT experience and I did. Jason helped me and he was AMAZING. I needed a SIM replacement since mine failed (an unusual failure modality, but it does happen). Jason was VERY knowledgeable (we even talked about LTE bands, their frequencies, and 4G vs 5G on technical merits). I was expecting to pay something at the end for the above and beyond service I received and was told there was no charge. So they left me no choice but to leave this 5-star review :) If anyone from T-Mobile is looking at these, this is why I am a T-Mobile customer: People like Jason who are incredibly competent. In retrospect, I would have left a $20 tip had I thought of it at the time. PLEASE take care of people like this so they want to stay with your company.

This review is for the wonderful, amazing Cindy Kieu at the T-Mobile Experience store on Rainier…read moreAvenue South in Seattle. We arrived at the store at 7:30pm; they close at 8. Our grandson's phone had died and we needed a new one pronto, as he had some important online work to do. To make things worse, he is on his dad's plan and his dad was at work with a customer. Cindy skillfully navigated all this, including patiently walking his dad through adding our grandson to his account and helping us choose the best replacement phone, which they had there in the store. Now our grandson is back online and able to finish all his work. Cindy calmly got all this done in the half hour before they closed. Cindy, you are amazing, thank you!!

They have very slow service. I waited close to 45 minutes for help. Many other customers, that were…read morein line for help, left the store.

I made an appointment but unfortunately the store was quite busy and I had to wait for a long time…read moreto receive help. That being said, the manager was doing his best to attend to everyone and he really went out of his way to help me with my problem. He was very professional and I can tell he really cares about helping people solve their issues, which is a nice change of pace from most corporate entities. Be aware that this location may not honor the appointment through Verizon, it's more on first-come-first-serve basis. Overall, I appreciate the help I received even if I did have to wait a bit.

You guys have horrible customer service, it took 2 hours to talk to an actual person & then they…read moredidn't help! I wanted to use 50 out of 580 loyalty points & they refused to do it. Even with all the points I have earned & the fact that I have done that 5 other times since I have had an account so 6 years, they are shady.. loyalty points to them don't mean sh*t. Horrible company & they lost me and I'm taking my family's accounts with me.

My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

Just read through the reviews for this company. Not one good review. I've never seen that with any…read moreother company. I wonder if Centurylink aka Lumen Technologies even cares about providing certain types of old school service, like landline connections anymore. According to The Motley Fool, the corporation's struggling to turn a profit, which would explain a lot. So, here my Centurylink aka Lumen Technologies story ends. We cancelled our landline service yesterday after 24 years, so long ago the company was then called Qwest. That meant our home phone number, which was primary contact number for all business, medical and other accounts had to be deleted from all those records. And I tell you, with some accounts that was not easy. So it's 5G wireless service only for us from now on. But I want to re-emphasize how truly poor Centurylink's service continues to be. Our landline was mostly down for about two weeks which is why we finally cancelled service. BUT, both strangely and telling, during the sporadic times we got a dial tone and could both call out and receive calls, every single incoming call was from auto dialers using spoofed numbers. Think about that. The service is down and on the limited days it comes back up, the only phone calls are from scammer auto dialers. No friends or family. No prospective customers for our home-based business. No physicians offices. Just the scammers. So along with unreliable service that more than provided justification for cutting the cord, so to speak. Since we paid our final bill, Centurylink still owes us money for the downed service time. Once again I'd filed a complaint with the Washington Utilities and Transportation Commission, which is just one of thousands. But they'll ensure we get a full refund for lost service, but it could take a few months.