Outstanding experience - saved us as customers…read more We had an incredible experience with Verizon - Coburg Rd, specifically working with Mike and his team. Mike accomplished in 2.5 hours what another Verizon location could not figure out over an entire month of multiple visits and many wasted hours. He took our absolute mess of a $2,400 bill, identified and removed lines and fees we never agreed to, and rebuilt our account with a clean, correct setup from scratch -- all without a single issue. The visit itself was great from start to finish. I've seen reviews mentioning long wait times, but honestly, that's easily solved by scheduling an appointment. We were seen within 10 minutes of our appointment time -- smooth and stress-free. This team truly deserves credit. We were fully prepared to cancel everything, and this was our last attempt before walking away. I'm so glad we chose this location. Mike and his team completely turned the situation around and earned our trust back. Highly recommend. If you're dealing with billing issues or a complicated setup, this is the place to go.

Customer Service(Phone) is horrible…read more They use to be good. Try a provider who you can call and rectify a problem. Not get bounced around, then disconnected.

Amazing service, went above and beyond in answering questions and friendliness. Professional and…read moreknowledgeable, they handled a packed shop with ease. They recommended services we needed and helped us separate what wasn't needed. Great value and bundle discounts!! Helped in no time at all. New favorite phone store.

I dreaded taking my phone into a store to get the help I needed but finally took it to the Verizon…read moreon Olympic St. in Springfield. I was pleasantly surprised! Kenzie was wonderful to work with and solved my problem, as well as the problems of the other 3 customers ahead of me fast. The whole time he was helping all 3 of us, he was patient and everyone felt well taken care of. I have told all my family & friends about the great customer service Kenzie provided and this will be my go-to store in the future!

I bought phones for DLW and myself about a year and a half ago. Mine has developed a problem with…read morethe earpiece that makes it unusable as a phone. We made a trip to VRC to see if they would help out, even though I didn't have insurance. They have upgraded from a kiosk to a full-fledged store since I made my purchase. It's fairly spacious and nicely laid out. It also has plenty of staff on hand, all armed with tablets to make the service more consistent. We were funneled to a college-aged kid named Dominic. He could not have been more helpful. Yes, he tried to upsell us on a tablet, but that's his job. He did what he could for my situation, getting me a manufacturer's warranty replacement, so I can keep going until my contract is up. There is enough competition for mobile devices and plans these days that service is a make-or-break consideration. This location of Verizon does it right.

What could improve? Well, to start with the wait time. And then there is employees that are not…read morehelpful, contradict what Customer Service tells the customer, and then adopt somewhat threatening demeanor when the manager has asked for

This review is for the employee named Jordan who went out of his way to get me the phone I wanted…read more We make technology purchases when we visit Oregon (no sales tax). We visited this Verizon store and I wanted an iPhone 17 pro in orange. The store didn't have an orange phone in stock, but Jordan figured out how to get one from another store. I went back later in the day, and voila! There was my phone! Jordan helped with the screen/lens protector, selecting a case to show off the orangieness of the phone, and helped set the phone up. In my humble opinion, he went out of his way to help me get what I wanted.

Check your records after you have been in this store. They add extra lines without your knowledge…read moreso they can get a "spiff" (commission) They do not handle promotions correctly and that free watch or pad, you are paying for it. I see Courtney C has already been noted to do such things this year and she is t he one who handled my new phone. Corporate is involved now. I have been with Verizon for 15 years and may not be within the week if this is not corrected timely. Do NOT let them rush you thru all the BS. That's how they take advantage and push other things thru.

If you come to this location and COURTNEY is the one to help you, just save yourself some trouble…read moreand walk out. I seriously cannot believe someone is this bad at a simple job.. I went in to this store with a family friend to help him. He asked nicely for them to fix his phone, she was very rude from the start and rolled her eyes multiple times, seriously?? She asked him if this was his phone. He had explained multiple times this was his phone and that it wasn't fixed the last time he went in to fix it. She asked for his pin and he put the pin in his phone and she huffed and puffed because she wanted the account pin. He was frustrated and confused because he is elderly and is not good with technology. She was not stop using a belittling voice and aggressive tone. He was tired of her making him feel like he was a lesser human than her and started raising his voice. He told this "Manager" he wants his money back if they are refusing to fix it. She said she will call the police. And she did. She wasted police time and resources because she sucks at her job. Whoever is above Courtney, please reach out because this behavior should not be supported and the elderly shouldn't be treated with disrespect and verbal aggression. Mind you, this interaction is all recorded by the store camera.

On December 10th, 2025 I called Verizon because I was being charged for two months past my…read moredeactivation date. and they were taking it directly out of my bank account without my permission. I received an email verifying this deactivation. I explained the situation and I asked for a refund. I was asked about a line ending in 1880. I told them I don't have a phone line ending in 1880. They insisted I did for the last six months. I insisted I did not. They said there were going to bill me $165 for this other line. I said not only will they not bill me but they were going to reimburse me for anything i paid without knowing it. They said they did not think they could do that and I needed to speak with the Fraud department to investigate before they could decide what money if any i would get reimbursed. They forwarded me to fraud where i explained everything and then told me they could not investigate the 2nd line ending in 1088 without it being deactivated. And sent me back to customer care where i explained it again and they sent me an email to follow the directions for me to deactivate the line. i followed the directions and deactivated the account. i asked for the name of the person who added the line because i wanted to know if it was a friend or whether it was somebody who i had hired to do work around the house. They said they could not do that without it being investigated and they sent me back to the Fraud department. If you are counting then you must realize it is now the 4th time i have explained it and it now has a much more extensive explanation. Fraud now tells me that cannot find a 2nd line and so they cannot investigate it. i said, "you told me you could not investigate it until it was deactivated and then sent me off to do it and now you tell me that because i did what you told me to do that you can not investigate it? You people aren't investigating fraud against other people, you are the ones doing the fraud." I can tell the guy is laughing at me. He sends me back to customer care where I am told that they will get a supervisor. I am on hold 20 minutes and then I hung up on. ON 12/11/2025, I again called and directly asked for a supervisor. i was told i need to tell tell the customer care specialist everything. I said no, give me to a supervisor and she said she needed access to my account so i had to give her my pin and she would see if she could help me first. i said, no, supervisor please. she entered my pin and then started to review my account anyway. she said she would speak with a supervisor but then came back on and said she needed to put me on hold while it was reviewed. they hung up on me. i called again and again they hung up on me. there is no way they are not doing this on purpose. oh! she tole me the line i had deactivated was still there. so, i have to ask if it is still then why did the fraud department tell me they could not help me because the 2nd line was not there? what is wrong with you people?

I think this is the closest store to the college and I went on a day when the kids were coming back…read morefrom winter break or starting their new quarter. It was pretty busy but the staff was working diligently to get the line moving. Kudos to them. The store was well stocked and had everything my student needed. Lots of parking as well!

Went into Springfield Target for a couple things. Most important was some facial cleanser. I…read morenoticed most of these items are under lock & key. I found what I needed and there was a service button to push for help getting merchandise(locked up). I waited and waited, decided to push the button on the machine in the next aisle ( incase 1st wasn't working). Finally girl came & I got my item. I also needed some nail polish . I wasn't in a hurry & decided to browse the store a bit before I checked out. After about 30 minutes, I went to the ladies room. Not wanting to bring unpaid merchandise into, I set it on a shelf across from the Starbucks, thinking it would be safe for 5 minutes. Well, unfortunately it was not. I came out and it was no where insight. I assumed someone was watching me and stoled it! I was pissed I wasted my time! I could have gone back to cosmetics and gone through all that again but I chose screw this.... I'll go to Fred Meyers! I know theft is out of control, especially Target for some reason. I was in this same store in August with my daughter. She needed to try on clothes. No one working back in the women's dressing rooms.The dressing room was full of clothes & I removed them. There was an enormous pile of tags that looked like ripped off from items. To me it looked like someone went into that dressing room with a pile of items & tore all the tags/tickets off and probably walked out the store. There are dishonest people out there, but Target needs to do a better job. There should have been staff working back there cleaning out dressing rooms and helping customers. While I was waiting for my daughter, several customers were waiting for open dressing rooms. All the doors were closed. Customers didn't know if rooms were open or not. I will say the entire dressing area was a mess! Maybe a perfect setup for thefts !

absolute zreo stars theyre a scam do not buy from them they will not refund you when you get a…read morebroken unusable macbook. please please please be warned ive been fighting for a refund for a month and they have the product. the geek squad confirmed they sold me a broken unusable paperweight. please do not get scammed. how walmart even allows them to sell under their name i dont understand but they will be pulled soon ive been working with walmart to provide all evidence. clearly theyre getting multiple complaints for good reason. this company is the definition of scam. be

1-Star Review: Not Truly Unlocked or broken antenae- Buyer Beware…read more I purchased a Refurbished iPhone SE 3rd Gen Unlocked - Red / 128GB / advertised "Very Good"!!! condition from Wireless Source (Order #4226), and it was a complete waste of time and money. Despite being advertised as "unlocked and fully functional," the phone would not connect to any network -- it only displayed "SOS." I tested two different AT&T SIM cards, both of which worked perfectly in other phones (including a borrowed iPhone and a store device at Apple). Apple confirmed the issue was not with my SIM (AT&T store visit to confirm this too) or carrier. This points to either a hardware defect or the phone not being truly unlocked -- both of which amount to false advertising After spending over 3 hours troubleshooting at Apple and AT&T stores, I'm returning the phone and requesting a full refund, including the $9.99 for one-day shipping. Very disappointed with this experience. Avoid this seller if you want a phone that actually works as promised.

Five star. Twice now we had the privilege to deal with Ralph. Couldn't ask for a better salesman.read more

They told me one thing then the next day they totally changed everything, straight up liars. I paid…read moreoff my phones and still got the shaft, just not right, just sayin. I won't give names, but watch out when going to this t-mobile store at Mohawk in springfield oregon

I want to shoutout some of the people at Geek Squad!…read more Garrett B. Dominick G. Jordan W. Lumi F. RJ J. I am extremely happy with the treatment I received at this location. My service ended up being a lot more complicated than I was originally prepared for and I ended up having to come back multiple times. I really appreciated that everytime I stopped by, the guys working recognized me and already knew what was going on so I never had to repeat myself. They were all extremely professional and went out of their way to walk me through procedures and made personal recommendations for replacement parts. My computer is working better than it has in years now and I'm so thankful. It took a while (through no fault of theirs), but they accomplished exactly what I needed to happen. Huge thank yous to all that I mentioned!

I had a 3:40 appointment to get my phone battery replaced. I thought my phone was up to date since…read moreI had auto update on. So they were kind enough to plug it in to update. I waited over an hour and my service tech was helping someone else. I asked if it's ok to go to my car for about 20 minutes and was told yes and to just take my phone. I did what I needed and went back only to be told they had NO certified tech able to do the actual work. Which means I spent over 90 minutes waiting to be told I would have to make a new appointment. I had already drive. 45 minutes for this appointment and it was just a waste of my time and gas.

I had an excellent experience at the Xfinity store on Pioneer Parkway in Springfield, Oregon…read more Payton went above and beyond to help me and saved me a ton of money. He was incredibly patient, polite, and took the time to explain everything clearly without rushing me. I truly appreciate Payton's outstanding customer service, and the rest of the staff at this location were also friendly and helpful. This was one of the best customer service experiences I've had -- highly recommend this Xfinity Mobile location! Stephanie Phillips

Trying to add to my security system and get them to change my broken camera. The tech guy showed up…read morean hour and fourty five minutes late. I turned him away and he just laughed at me. What in the world has happened to people caring about their business and their jobs?