Update #HunterCommunications has confirmed they are applying the $60 month I paid in advance and…read moreconsidering the account settled. I appreciate the professional closeout, and I want to note that publicly. For context, my decision to leave was based on a longer pattern, not a single ticket. Over roughly a year and a half, I dealt with recurring instability and spent a lot of time troubleshooting on my side and working with support. I replaced equipment early on and kept trying to make it work, but reliability never reached the level I need. The last straw was a customer engagement issue. I made a LinkedIn post describing what I was experiencing. A company leader commented on the post, but the response was directed toward another commenter and not to me, the customer who raised the issue. That moment clarified where the consumer experience sat in the priority stack, at least from my perspective. On December 12, 2025 I took the equipment offline due to reliability concerns, returned it on December 17, 2025, and moved back to Xfinity. In my environment, stability returned immediately after the change. I also want to give credit where it is due. Aleas (pronounced "ah-lee-s," and I apologize if I have the spelling slightly off) made me feel like I mattered as a customer in this situation. Jennifer did as well. In my professional estimation, both deserve a raise. The only other positive experience I had was the installer, who was a genuinely friendly and professional guy. I am sharing this as a factual update for anyone researching providers. I appreciate Hunter resolving the billing cleanly. At the same time, based on my experience, I cannot recommend their consumer service for situations where consistent reliability and direct customer communication are critical. I hope they continue improving the consumer side, because the infrastructure can be strong, and the customer experience should match it. *********** Original Review Based on my experience, it is my professional recommendation not to buy Hunter Communications fiber service for residential use. I paid a month in advance, spent about a year and a half troubleshooting stability problems, and ultimately had to go back to Xfinity to get reliable service again. I am a Technical Consultant with 30+ years in support, hardware, and software, and I exhausted every reasonable step on my side before giving up on their connection. Hunter knows their equipment has been offline at my location since the 11th, yet they are keeping the month I paid in advance and are now trying to charge me roughly another $100 on top of that. From what I can tell, somewhere around 95% of their revenue comes from government and enterprise contracts. Any business they lose on the consumer side does not appear to affect their bottom line in a meaningful way. They grew up servicing government clients and, in my opinion, they operate like a government contractor, with the same IT and responsiveness shortcomings I have seen in that world. To be fair, the customer service representatives I spoke with generally seemed to care and tried to help. My concern is with upper management and policy. In my view, they show very little interest in doing what is right for consumer-level customers, even when the service has been unstable and that fact is well documented.

I used to have Mac Online for internet service and they were perfect. They sent someone the same…read moreday or the day after and repaired the line perfectly. Since Hunter bought them, I've had nothing but trouble. The expect a 78-year-old woman to dig a trench for the cable. The dish is 100 ft. from the house. It's only to cover the cabel, probably 3 inches deep. WHY couldn't then do it? The one time I called for a repair, they took a week to send someone. When I finally canceled, they stole $103 for the next billing cycle saying some garbage about how they couldn't refund me because it was for the month coming up. WHAT? Then they said they couldn't give me the money due that I didn't use. THEN they hung up. I could take them to small claims, but that's way too much time to waste. Don't use Hunter. I got T-Mobile that just plugs in, is less than half the price and works perfectly.

I went in here to get a screen replacement on my s21 ultra and they spent hours working on it and…read morefinished and then it would not read the SIM card he worked on it longer and couldn't fix it even swapping parts from the same phone model it cost 250$ he agreed to refund 150$ and gave me a receipt showing the refund processed I have never received the refund I have escalated this to my payment provider and requested a dispute the business when i call to ask about the refund says it should have been refunded already it has not i explain this to him and he hangs up on me I'm currently disputing the charges with my bank and quite frankly seems like I will have to go to small claims court to resolve buyers beware

They fixed my screen, but in so doing, they broke the network connection. The employee who…read moreaccidentally damaged the phone tried his best by replacing the antenna, but it must have been the motherboard that was damaged, because even a factory reset of the device did not restore the data connection, and it was the conclusion of the support team of my phone carrier that the phone needed to be replaced. I wrote an email explaining the situation to Cellairis and asking for a refund for the repair which broke the phone. They called me back and said they would not replace my phone. I said that I did not ask them to replace my phone. They had not even read the whole email before calling me to tell me "no." They then, of course, said it was their policy not to offer refunds for repairs either. So now that I have paid for a repair, I will also be paying for a replacement. I would have saved myself $200 and a massive headache by never coming here.

I had an expected phone dilemma (I enabled a hearing impaired feature and didn't know how I did…read morethat). Restarting did not fix it it and no idea how to fix it. I brought it into Mobile Kangaroo and it was fixed just like that!! Yeah, it did cost a small service fee for something so simple, but was completely worth it, not to mention the gentleman behind the counter was so cool & chill. I highly recommend coming here for your electronic repairs. My phone was back working in a matter of minutes! Don't waste your time going to Best Buy Geek Squad--they'll only schedule you for a future appointment.

They replaced my laptop display. It was easy and straight forward. Best of all, it was free under…read moreApple Care. They were friendly and super clear about the process and cost (if any).

What a great experience. Issac was the best! He patiently took the time to coach this 70 year old…read morewifi noob thru the install and setup for my new wifi router. issac is truly fantastic! Answered every question, was patient and made sure that I was comfortable with every part of the process. If you need help with any technology from Smartphones to wifi devices, go see him! Thank you, Issac!

Don't use Cricket if you have any issues with your phones. They used to do in-house…read morewarranty/insurance claims. Now they just hand you a number and call it good.

Great staff, super knowledgeable staff. Great deals and great phone coverage! Love this placeread more

The notary service is extremely convenient and inexpensive AND the notary herself was friendly and…read moreprofessional. What more could you ask for?

Eric was super helpful! I had to print a return label and a box for shipping and was able to do it…read morethere! I also made copies of old photos for my family with Eric's help. I like supporting a small local business

Justin did a wonderful job, he was polite, courteous, and overall had a good vibe. He hooked us up…read morewith 2 iPhone 17 pro max's, and an iPad! I definitely recommend this store, and his assistance with all your needs! Thanks Justin !

The store on Gateway is trash, will never go here again!! Went in for a simple phone pickup for a…read morenext up-upgrade and turned into a nightmare. Got a call several days later that I needed to come back in with the phone because they did not get a receipt in their system when they scanned the phone to me. Told me if I didn't come in for them to fix their screw up, it would eventually be marked as stolen and would cause me more trouble. I went into the store and spent over 2 hours without the issue being resolved, (and had to leave my new phone there and they reactivated my old phone) but with the hopes they would have it fixed before the store closed that day since I already had a phone case & screen protector on the new one. Never got a call back before store closed. I had to follow up and they told me they put in a ticket but AT&T was going to be closing for the weekend and it may be Monday before it was resolved, & they would let me know of updates... I called back to see about my old phone they reactivated cuz it was originally supposed to have been returned by that Sunday. They told me I'd have to call back tomorrow (Saturday) when the manager was there cuz she had just left and she was the only one that could answer that. I called back Saturday during the hours she would be there and they would not answer my call until the 4th time I tried and then would not let me speak to the manager and was rude and asked me what I needed. I didn't even have to explain the situation to this person I've never spoken to before, she already seemed to be in the loop and was annoyed I was calling. She told me with the open ticket it would not be an issue. OK.. well Monday rolls around and what do you know, no phone call or updates. I had to travel out of state the next day and I got an email that day from AT&T saying, "we didn't get your old phone return" & you will be charged the remainder of the balance if not sent in.. On return of my trip, I called to check in because I did not get any updates the entire week I was gone. When the original person I had been working with, Jennifer, answered, she said, they haven't fixed that for you yet?? NOPE. She attempted to get info on it but the manager was out again and now the district manager was on vacation as well and she had to look into it more.. 2 more days go by and still nothing back so I contact AT&T myself and they said this was odd and have never heard before, there was no open ticket, and my account was back to the way it originally was before the upgrade and that I should go through the process again and have it shipped so I don't have to deal with the store again. I start going through that process and realize my account is not back to how it was, now the system shows my old phone as my new one with one payment made towards it and I still had the activation fee on my account for a phone I don't even have in my possession. So now I get to sort that out as well after I get thru the upgrade process again on a phone I should have had 3 weeks ago without all this BS runaround. For a problem they created and had no urgency to correct for a FirstNet member. I went to the store today to retrieve my phone case and screen protector and the store wasn't even open, with a line of people waiting outside. Guess I'm out those as well. Says they open at 10 but no staff showed up yet as I drove by at 10:22, and spoke to someone who had been waiting. No sign on the door either. If you've read this far, l would choose a different store entirely or do everything online from here on out. What a joke. Negative stars if reviews would allow.

Seems like every time I go in the ups store in Santa Clara (Eugene OR) I waste my time. I guess…read moreI'm just unlucky catching everyone on their first day. The woman there just stared at me for 10 seconds after I asked a question. Lay off the drugs people.

Might be small, hole in the wall kind of a store but they can do a lot here. I mainly use their…read moreshipping services, but no matter if I am just dropping off an amazon return or having to ship & pay for something myself, they are always super efficient and kind. I've rarely had to wait and not usually for very long if I do (that's not to say that they don't have busy times!). They have a lot of other services here that I can't review as I haven't used them. But I appreciate their helpful and nice staff, it makes the errand that much more pleasant. I saw another person's review that said the parking is a pain, and while I agree, I wouldn't mark this store down for that, the shared parking lot with 25 other stores is not under their control.