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    AT&T Store

    2.6 (5 reviews)
    Closed 10:00 am - 7:00 pm

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    6 years ago

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    6 years ago

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    4 years ago

    Tough finding employees these days but the one guy there juggled 2 customers with speed and very knowledgeable help.

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    T-Mobile

    T-Mobile

    3.4
    (5 reviews)
    50.5 mi
    Virtual estimates
    Shipping

    BOTTOM LINE: Great service with friendly, patient and knowledgeable employees!! Cut my bill in…read morehalf and I can get weekly freebies!! LONG VERSION: I visited this T-mobile store because I wanted to switch 3 lines from Verizon. The store was staffed with Holly and Nicole at the time of my arrival. Upon entering, Holly greeted me with a friendly hello as if we had known each other for years! I had many many questions prior to switching the phones to T-mobile, ranging from coverage maps for areas in two different states, monthly TOTAL pricing, applications, backup and restore process, referral program, T-mobile Tuesday and demonstration of how to use a flip phone for one of the lines. My priorities was the pricing and for any military member/veteran YOU CAN NOT BEAT T-mobile unlimited everything pricing plan. I have cut my bill in half (plus I got an additional surprise savings for Black Friday), i was able to just swap the SIM card to keep our iPhone and Galaxy note and I GOT NEFLIX free! Holly and Nicole were just superb! I wish Iived in the local area so I can visit with them on T-Mobile Tuesdays! What a GREAT first impression!

    I had a deeply troubling experience at this location involving an employee named John Kelly. During…read morea phone upgrade in 2024, I was asked to sign physical paper forms, which I later learned from the Cranberry corporate store are not part of T‑Mobile's authorized process. After signing, I discovered I had been placed on a plan I did not agree to, and my bill increased from $73 to $134. When I questioned the discrepancies, the employee became verbally aggressive and used profanity. I escalated the issue through T‑Mobile's regional management and Asset Protection, but no resolution was ever provided.Since then, I have experienced multiple public harassment incidents from this same employee, including one that resulted in a police report being filed. Another incident occurred recently at Walmart, where he confronted me again and made threatening statements. The responding officer was already familiar with him from prior incidents. I am posting this review to warn others to be cautious. I hope the franchise owner and T‑Mobile corporate take these issues seriously, as this pattern of behavior poses a concern for customer safety.

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    AT&T Store

    AT&T Store

    1.7
    (6 reviews)
    27.1 mi

    This has been my store for years. I just left very frustrated as the manager, John, directed me to…read morebilling on information that was told to me by his store every year regarding suspending a number. Imagine a business consistently offering a service and fee for a specific situation every year and then one day you go in to do it again and they act like that has never been done before. I've NEVER been treated this way in this store. I've never seen this manager before, although he said he has been there for years. I walked out of there frustrated and as I walked out, I heard him say sarcastically the name of my non profit account. THAT CROSSES THE LINE! I called him on it and he continued to use the "show me the door" voice. I did not want to make a scene because there were other customers there. JOHN, you need relieved. Your customer service skills are like a state trooper. I have called my business rep and am filing a complaint with AT&T. Totally unprofessional.

    This store had the worst service. Although we had an appointment, they still just service people as…read morethey come in. Then the manager said he was waiting on a rep then said there are no other reps to help us. I guess the store manager can't help people. We walked out. I wouldn't have bought anything from them if I didn't have a phone. I would like to further my complaint to AT&T so they know the type of businesses that are representing their company. AWFUL EXPERIENCE Less than zero stars.

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    AT&T Store - mobilephones - Updated June 2026

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