The help I received from kaycie was above and beyond what I expected. Knowledgeable and patient…read moreanswered all my questions and alleviated my concerns. Rick the tech in the back kept the mood light and the conversation going which made the experience even more enjoyable. Thank you for the great experience with an unfortunate task of getting a new phone. Highly recommend for anyone with cell phone needs or anything else they could help with. Go to them and be happy for once with great customer service!!!!!

as a woman, I would not go in there alone. They truly intimidated me. I was alone. Not…read moreprofessional, talked to me so disrespectfully. Thank goodness a customer came in finally at the end. (as no one else was in there) not to mention, they open your phone take it in the back and go through your phone. Close enough I could see what they were doing but far enough away I really couldn't tell exactly. I could tell they were in my settings. They were making phone calls. He was sending etc. to me. That's a breach of confidentiality.

This sales people at this store do not know what they are doing. And they won't call you back…read more Lindsey at this store messed up out transaction back in July when transferring my 86 year old mother's account to my own. She also gave us other information regarding pricing of her new phone and service discounts. All the information she gave us was false. Phone was supposed to be $5 a month.... It was $10... etc etc. Also other staff in the store apparently do not know what they are doing either as when my mother stopped to inquire why she was getting mis billed they told her her bill was wrong and to ignore it. Now we have AT&T threatening my mother with collection. No one in this store will even take my call or return a call. And apparently they don't even have a manager . So all in all I would no go here

Blair was very unhelpful. He refused to port our numbers. Went to another att store and they were…read moreable to, proving that he was able to the whole time. He tried to oversell us things we didn't need under the guise of "free watch" the bill he quoted was $100 more a month than what we quoted online because of the bloated services he was trying to bundle because "the more you get the more you save". He refused to listen that we couldn't set up new numbers and just wanted us to get all new numbers. Was the perfect example of anti customer. All he cared about was making money. Beware of this location at all costs.

My dad came in and got a brand new phone. He came home and all of a sudden it was asking for a PUK…read moreor a Pin Unlocking Key. I knew this was an AT&T problem solve and all I would need to do is call and they could obtain the number easily for me by looking up account information. When I called to this store, the woman who answered had no idea what a PUK was. I tried to explain what this was and she cut me off and told me it was an Apple problem to call them not the store. What she didn't know was it said to contact the carrier on the phone. This lead to me having to call corporate and spend a lot of time when she could've helped me right then and there. I guess since it wasn't a sale, I wasn't important. HOWEVER, shout out to corporate for getting me the answer I needed in less than 10 minutes after I finally got through on their helpline!!

I was traveling through OH on a 6-state road trip when my old AT&T mifi hotspot died. I stopped…read moreinto the 2114 Sunset Blvd location to replace the hotspot. Friendly salesman Dan Vogel was able to help me quickly, and he even saved me some money.

Lucas went above and beyond to help me with my Bose Wave Radio. I would highly recommend that you…read morecontact DemTech if you have the need.

From the owner: Our commitment to delivering exceptional customer service, quick turn around times, and a strong…read moreemphasis on quality repairs. Our expertise, attention to detail, and dedication to solving even the most complex issues make DemTech truly special in the repair industry.

Make sure when you trade a phone in you get the value you were told. Do not take the new phone home…read moreto do the transfer of apps and data and then bring your old phone back. They did not credit the account with the value of the trade in.

I went to the store to get a new phone. An associate named Shakerah set me up with my new phone &…read moretold me that I had $150 in free accessories to use that day only because I had upgraded my plan. Flash forward to 2 months later & these charges for the "free accessories" are showing up on my bill. I went to the ATT store to resolve the issue. Shakerah was there & the manager didn't even bother to involve her to try to solve the issue. The manager Cayla basically told me that since I had been using the case/screen protector on my phone I wouldn't be refunded for any of the accessories I was LIED to & told they were "free" because of a promotion because it was past the return time & I was using a few accessories. This ATT store will give you false information & not help to resolve it .. never going back

These people are a joke.... They have 4 people working there and ive been the only customer the…read morepast 4 visits...

Never has any phones you want! The phone number to this store never works! The people working in…read morethe store don't even have basic phone knowledge. One time I was in the store and they told me and my brother we saved them because they needed a commission for the day since they haven't sold something in so long. Store is dead and going under. I would drive 30 plus mins to avoid going there!