SEBASTIAN WAS AN AMAZING ASSOCIATE as stated in the title Sebastian was as amazing helpful and patient as could be. he was the best selection we could've gotten. He stayed after closing and helped us and made sure our service was amazing shout out to Sebastian he is a valuable person to this company . read more

Josh provided excellent customer service to me! I highly recommend him to all my friends and contacts. Thank you, Josh!

Superb service by Bryan! He went out of his way to show me things around and was very patient. He is an awesome retail sales consultant :) Got me a 13ProMax 256. Before I had a 7S 128 :) read more

I have been a loyal customer of At&t & it's partners over 5 years. In that time my phones were stolen, damaged or simply replaced. I've managed to keep my accounts in good standing. I'm particular about money management and power purchasing so I visit a few stores to do a little research before closing on a sale. Forward visited an authorized retailer of at&t to explore options. Store opened on time. The exterior of the store was clean. I AM A REAL PERSON conducting an interview with real up to date pictures and reviews. The retail sales consultant was very informative, attentive, patient, expressive and professional. Had the ability to multitask; able to answer personal and business phone calls while keeping track of in-store customers. I disclosed to the retail sales consultant that I had some emotional trust issues so if I'm asking questions it's only to build a professional relationship so that I can have accurate reports of information, sense of security and confidence when recommending potential prospects. Some of the questions I asked I already knew the answers to and some I did not. I wanted to verify there weren't any policy changes or updates.  Overall I definitely had a better experience at this cellular store location than some others I've recently visited. At&t ALWAYS honors there promises so if there was an issue the store couldn't resolve, *611 or asurion would refund or credit your account. I still have $121 credit to open an account with whenever I'm ready. They have convenient and affordable service plans starting at $35 monthly no gimmicks or strings attached. Customers have the option of bringing their own phone (BYOP) and just purchasing a service plan for as low as $25 a month for a limited time offer. Prepaid options available with no credit check. Also the free phones have the same quality, just purchase the plan but refuse the call test. If your receipt says activated then reset your device. Some places do this to track or hack your phone. If your receipt says activated then reset your device.  At&t has excellent tower coverage for FL/GA, guaranteed device protection with no replacement cost starting at $10 a month up to $125. ALL PRODUCTS no matter where purchased can be insured. Fast replacement services by next day for replacement loss, theft, damage, or out of warranty malfunctions. They also provide online enrollment so you can make payments, claims or stay up to date with your account.  Overall, my experience at this location gave me a peace of mind. If asked I would certainly recommend this store location for your wireless needs. I believe also this location is an authorized dealer doing business as PrimeCommunications. A Pittsburgh-based communications technology integrator with 30+ years experience providing business class converged voice, data, video, and internet applications. The retail property was built in 2015 with a NOI (Net Operating Income) on average $150,318. Current retailers are Mattress One & Prime Communications, an AT&T Authorized "reseller". Owners are from Miami, FL and  Nevada, US Whenever I receive updates or more information on authenticity & credibility, I will report. Like, share, comment, follow for support! @certainlycrystal read more

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My experience with this store was rather terrible on two visits. I have had cellphone service with ATT since 2006, and usually was treated better in the stores or on the phone. I need a new phone now but won't go back there. It was 2 years ago, but it is why I have waited a year to get a better phone and will NOT go back to that store. I even left the first time without buying after waiting a long time. Maybe because I am an older woman and they thought I would take too long. When one of the men couldn't avoid me any longer he told me I needed to get some other information from ATT about my existing service, which was not true according to the tech service online. When I went back to the store, there was a woman who somehow could not avoid me. She was so unfriendly she could barely force herself to do the minimum to take my money. If she had been nice she would have taken time to tell me why the one I thought I wanted was inadequate and suggested another. I'd have spent more, but not a lot more. I guess she didn't think she'd get enough commission off me, or she would also have to do some extra work. In fact, she forgot something she needed to do, which I figured out before I left the store, but by then she was with a different customer and I had to ask another person to help. Surprisingly he was very friendly and helped me right away. Otherwise I would give 1 star since no stars is not an option. So now I want to upgrade, but won't go to that store, which is closest. read more

I have been an AT&T customer forever and have frequented all of the stores in Tallahassee. This one by far has been the best experience I have ever had. The customer service is wonderful, very friendly employees who don't make you feel like just a number. I got right into the store without having to wait forever, which is my normal experience. Usually going to do anything for my phone feels like a chore and this was super easy. The employee assisting me, Corey, made sure I knew all of the different routes we could take with upgrading my phone to help me decide how much I wanted to pay, it didn't feel like he was just trying to sell me the most expensive thing. Please go to this store if you want a good experience. read more