Came in to get my pickleball paddles through the T-mobile Tuesday offer. Not usually the T-mobile…read morestore I go to since I'm just visiting Temple for the month. However, I was greeted quickly and got the paddles promptly. Note - if you're coming to redeem a T-mobile Tuesday offer in Temple, go to this location. I don't believe the Metro stores have them nor the kiosk that they have in the Sam's Club. I went to the latter since it was the closest not knowing this was the case, but Stephen was helpful in telling me to go to this location.

BEWARE, of these T-Mobile Representatives sharing your personal data such as Driver's License…read moreinformation, phone number, etc. to scammers, gang stalkers, and hustlers within the community. While in-store trying to change my phone#, the representative tried to push certain numbers off on me. Typically these phone#s have constant scam calls and FaceTime scam calls. I wanted a particular area code & zip that I mainly conduct business. Then the representative reads my new number out very loudly in front a room full of men. This was to communicate my personal data to the scammers in the store seeking to get customer data to compromise their phone. The new phone number I received was hacked and the entire had to be reset with all logins & passwords changed within 24 hours from the in-store visit. Do not go into these T-Mobile stores to update your account, change your phone, transfer data, etc. Call 611 for customer support for any general concern or technical support at 1800-692-7753.

Aurora is the only person you should do business with at this store…read more Went in to get a watch today and our girl was off. I will not ever step foot in that building again. I've never ever met a more rude bunch of so called sales people in my life. I could tell you everything that happened but, it would turn into a novel. I would turn them into mgmt but, I understand it will not do any good because that is the vibe at this store from the managers down I wished Aurora worked at a different store as she is excellent but, the rest are a poor excuse for good help Stay away !!!!!!!!!!!!!

All the managers here need to be fired. The amount of people i had to talk to too figure out my…read moreshipping problem was unacceptable. I talk to these people 4 different times on the phone and THEN drove 30 mins to the store to be told to call the 611 customer service number. I would give these people and this store negative stars if i could. If you value your time, read the other reviews and take notes because they are all true. NEVER do business here. AURORA was the only competent person and she needs to take over.

The Belton store has the best customer service around. They helped me when i first switched from…read moreCricket to T-mobile and i was so happy i brought my whole family over and they set them all up with free Iphone 14s this was over two years ago and i'll happily make the drive from Temple to Belton just for the customer service. The two t-mobile stores in Temple lack in customer service (the new store on Adam's does have pretty decent service) but doesn't compare to Belton. I'm a customer for life

I don't usually write reviews but this place needs one. I brought my iPhone into this place after I…read morewas directed by the T-Mobile Tech site to do so in order to receive another iPhone after my first had been unable to activate. They looked at it and stated that I needed to take it to the Best Buy Geek Squad which I thought was unusual. Shouldn't a T-Mobile store want to keep things in-store and not go to a third party? After driving 20 minutes toward Best Buy, I ended up at another T-Mobile store in Temple (145 Westfield Blvd.) They were awesome and gave me a replacement phone with no issue. Be forewarned, nothing against it, but T-Mobile Belton is owned by a third party (franchise) and T-Mobile Temple is owned by the corporation. I have learned that this is a Big difference. Please take your business to the Temple store instead.

I normally dread going to the Verizon store. However, I had a blast purchasing a new phone today…read more Latisha and Kelsey were an absolute pleasure and somehow managed to add more sunshine to an already sunny Texas day. Helpful, knowledgable, and willing to listen to some aimless rambling. Thank you for being AWESOME!!! P.S. Tell the suits to lockdown the swift access on all the IOS devices.

Went to the store to work on my refund. Checked there were 5 people ahead of me. Two associates…read moreworking the floor, one just checking you in and just sitting there. I have seen one gentleman come out from the back and help one customer and then disappear again to the back. I understand buying a phone takes a long time but the guy checking people in could be doing something to help customers out. Then another guy shows up helps a customer then disappears again to the back. Finally after 50 minutes an associate comes to help me. She gets on the phone and the representative tells me I will have to wait 15 more days till my check is cut. Not the answer I was looking for. I do not understand why it takes over a month to cut a refund check to their customers.

I was visiting from out of town and decided to purchase a new phone. I was told my data transfer…read morewould only take about 45 minutes. The download took 18 hours. By the time I got to my home state my new phone stopped working. The reason it stopped working was because I was sold a 256g phone but had a 512g phone. All of my data was not able to transfer. Before going to my local store, I didn't realize what was happening, so I was making sure my new phone was able to access all the app with usernames and passwords. I went to my local store because now, I'm not able to send/receive text and calls. I was deleting apps off the old phone because they are now on the new phone. The rep at the store in my home state realize the issue and told me I will be charged a restocking fee of $55 because the phone box has been opened and if I want my phone to work, there is no way around it. So now, I had to upgrade my phone from 256g to 512g, pay taxes again on the 2nd new phone, lost alot of my apps because they wiped the first new phone cleaned and reactivated my old phone. What a mess! Now, I am out of money, a new phone and have to wait 7-10 days for the new phone because they are not in stock. Is it not so hard for the reps to view the gigs on the current phone and ask do I want less gigs or not? I was also told I would have to call customer care and ask them for the restocking fee of $55 back because of the error of the rep. I understand errors are made; however, the cost and time lost falls on me, the customer, with nothing more than an apology. I will NEVER purchase a phone out of state and from a non( PRIME) AT&T store again.

Do not go this store unless you want your service screwed up. Associate made changes to my account…read moreand did not tell me I would be losing my MAX service that I have had for many years and have been a loyal customer. Idiocy. I would have never allowed this person any access to my account had I known they would be removing services that I enjoyed. Customer service was worthless and said once it is removed it cant be reapplied. Thanks sales guy! You are awesome at your job. NOT

Not fancy, no frills just helpful & honest. That's a 10* in my book! No up sale, cross sell, sell…read moreme something I don't need. THANK YOU! I will definitely return & recommend to anyone who asks.

Great company, they diagnosed my MacBook Pro and fixed it for cheap, they even took the time to…read moreshow that broke and what they replaced

Everybody at the store is super nice and helpful, but Xavier is extremely awesome! He's always…read moregoing above and beyond for me, simply amazing. He is now my go to for all the phones for my business, and now internet for my business too! If you're ever looking for anything AT&T, I recommend you go in and ask for him by name!

Don't use AT&T worst customer service I don't know about the stores, but I do know about once you…read morebuy a product from AT&T that you will eventually have to call the customer service line. I hope you're ready to wait on hold for hours on end. I also have at&T U-verse Wi-Fi at my house. It went out the other day. It took four days to correct the problem and I was on the phone with them four days in a row over four hours at a time just to get the Wi-Fi troubleshooting I would not recommend AT&T to my worst enemy

Ordered and paid for a phone online, then they sold the phone I paid for! No apology, no…read morecommunication until I called inquiring about not getting an email about the phone being ready for pickup. Only excuses and a* well that is how it is* not good business!

Yesterday my iPhone was connect to my AT&T service. I could not use the phone at all. This morning…read moreI went to the AT&T store in Briarcrest and 29 Street. Ardy was the technician at look at my phone and he thought that could be the SIM card. He took a look and turn off the phone and waited 30 second and turn it on against. It connected to AT&T service and we tested the phone by call the store. The service was excellent and fast.