Brad updated all the systems in our office with zero downtime. He was fast, professional, and got…read moreeverything running smoothly. Excellent straightforward service.

Brad has fixed my computers several times. Very knowledgeable and very reasonably priced with fast…read moreturnaround. Best computer tech around Toledo!

I called on Friday they got me in on Saturday morning. They got it fixed in a few hours and it…read morelooks brand new! The guys there that helped were very nice. Thank you and great job.

Do a good job, not to expensive the quality not to bad. service is good but the hours posted right…read morenot right. Was told they open at 10am been waiting in my car till they open up.

Worth the extra charge and never had a dropped call in the twenty years I've been with them…read more The Verizon branch stores are always helpful and I've never had an issue that was not taken care of with the visit.

Don't trust on trade in values. Multiple times they tried giving far less than what trade in was…read moresupposed to be. After questioning them and not giving in to sales circle talk the honored correct trade in value. Friendly but Slimy!

Came in on May 10th and was helped with the purchase of a new phone by Ghiman, whose assistance I…read moremostly appreciated. After I upgraded my phone for the first time in 6+ years (although I've been a Verizon customer for 10+ years total), the store clerk told me to go pick out a phone case (which I assumed there would be probably a 50% markup for but I disregarded that for convenience's sake). I say "probably" because there were no prices listed anywhere. While I was distracted, Ghiman put a screen protector and lens protector on my phone which I didn't realize until I got back to the counter (he also included an adapter that I didn't ask for). I didn't think much of it since the screen protector was already on the phone. The bill came out to $982 which was significantly higher than the $600 I paid for the phone, but I chocked it up to the setup costs and taxes. When I got home, I decided to more meticulously scour the receipt. I realized that between 4 accessories (screen/lens protectors, adapter, case) I was charged just under $240. I ordered almost identical products off of Amazon that night for $23, including tax. The store refunded the case/adapter but refused to accept the screen/lens protectors. I don't think it's a coincidence that the store hides the prices of accessories and then charges a 900% markup compared to similar vendors online. Applying non-refundable accessories at 10x market prices before customers can refuse and then playing the "no-takebacks" card is the icing on the cake. This is a shameful way to run a store and a shameful way to treat a decade-long Verizon customer. Can't imagine how many other people they've gotten with this tactic.

First of all let me say it wasn't the clerk that stayed an hour and a half past closing time to…read moretake care of me. It wasn't the employee. It wasn't the initial visit.. what made this this whole Odyssey a total waste of my time and money is I would guess the whole Verizon organization from top to bottom. I've had my phone for a little over a month now I bought a tablet. Additionally, with it tablets work fine phones never work correctly, but boy when they wanna get their money like shut your shit off even though they still haven't fixed the problem a month later this is after coin, tech-support, and everybody else underneath the sun, I can't figure out why every time I call them. They want to hang up before I get a chance to find out whether or not the phone is actually gonna work and this is happening several times if I wanted to be lied to and have my money taken from me for some BS services I would've became a hooker with a pimp because that's about the amount of respect I've gotten from Verizon sure they give me a discount because I'm a veteran but whatever percentage that is taken off doesn't mean no good if the overall function of the service is Nolan void not to mention the arrogance and the conceit that loses through the phone when you try to complain to somebody i'm at almost 45 days. My problem has not been solved. I doubt if it's gonna get solved I have one person that's working for me. This is the original clerk, fantastic guy, but if anything I would run and find another cell carrier, I would go with the other phone before I ever try Verizon again the same thing applies to AT&T, although in all fairness, this one is about Verizon they were doing us a favor when they broke up AT&T's Monopoly, maybe they need to break the phone companies up a little more cause they're still very very conceited. They look at you like you've got nowhere else to go. You're just gonna have to deal with us enclosing if Verizon, were a man, a real man Verizon couldn't count to 21 if they were totally naked

Yesterday, I visited the Toledo, OH Franklin Park Mall Apple Store for the second time in…read moreapproximately two weeks. I have been there many times over the years with very positive experiences. The first recent visit two weeks ago was an attempt to update my mom's Apple Watch because fall detection was no longer working and the "automatic update" had not updated and I couldn't figure out how to manually update it. While everyone was nice during that visit, I was passed off to various staff members and ultimately needed to leave the store because the update was expected to take more than three hours and they would be closing before the very slow process could be completed. When I arrived home, I followed directions to continue the update process, but it was repeatedly unsuccessful. I decided it was time to buy my mom a new watch - the newest SE 40" face model- and not have to deal with trying to salvage a watch that was beyond its prime. I also decided to go to the Apple Store during the day on a weekday. Alissa was the team member assigned to me and she immediately took an interest in understanding why the fall detection feature was important. She was also very patient as we tried various passwords. It would have been a more stressful process without Alissa right there next to me with her understanding encouragement. Throughout this process of turning in the old watch (btw, received a credit of $55) and purchasing the new one, she never pressured me in any way. Alissa spent approximately one hour solely dedicated to getting the new watch set up, which included several calls to my mom to obtain a code that was generated to her phone at home). . Throughout it all, she was patient, helpful and good-natured. I left feeling that she cared about my experience and in setting up the cellular watch with ringtone and my mom's watch face preferences. Alissa is a very sincere, knowledgeable and dedicated team member who clearly takes pride in her ability to help others in her role at the Apple Store. Thank you Alissa! You're the best!!! P.S. The new SE watch also includes an extra fast charger along with a watch band.

I cannot believe how horribly the Franklin Park Apple Store handled my warranty replacement. Apple…read morewasted my time, money, and patience with their absurd policies and lack of customer care. I live an hour away, and my Apple HomePod failed after a few months. I took it into the store, where they confirmed it was covered under warranty. Great! Except they conveniently had "none in stock." I pointed to a stack of them on the shelf, but no, those were for sale, and Apple couldn't just swap one out. Instead, they had to order a warranty replacement--almost certainly a refurb--and have me return later. Fine. Annoying but okay. I asked if they could mail it to me since I live so far away, and of course, the answer was no. I had to come back in person with the defective unit. So I made the two-hour round trip home, waited, and then received an email telling me I had five days to pick up the replacement before it would be returned. I had to take time off work to drive another two hours round trip to swap my old one for the new one. I asked them at the store if everything was in the box. "Yes, everything is in the box," they said. Guess what? I get home, and THERE'S NO POWER CORD. Now I have a useless HomePod that I can't even plug in. I try calling the store and battling through Apple's awful automated system. When I finally reached a human, it was just an off-site answering service. They struggle to get the actual store to pick up. After holding for 15 minutes, I finally got someone from the store. First, they try to tell me the power cord must be there because "it doesn't come off." WRONG. The large HomePod's power cable DOES come off--the HomePod Mini doesn't. They don't believe me and have to check. When they finally admit I'm right, they offer two terrible choices: drive another two hours round trip to get the missing cord or have them mail it to me with no tracking, meaning if it gets lost, I'm out of luck. So now I have to decide whether to waste another $35 in gas and hours of my time or risk waiting another week and potentially never seeing my cord. This whole process was a joke. Apple does not care about its customers. They put the entire burden on me, costing me time and money to correct their mistakes. A multi-billion-dollar company can't figure out how to make warranty replacements easy. Apple turned This simple fix into an expensive, time-consuming nightmare. So disappointing.

This is one of the better fix it cellular places he made sure that the device fully function before…read morewe left. Then he even offer to fix the phone if it did not work later on. I was surprised and impressed very nice guy. His price is cheaper than Apple also

Terrible, terrible, terrible! Do NOT take your device here for a repair. If you're still thinking…read moreabout whether this might be a good place to use after reading this review, do yourself the favor of not wasting time, and take whatever money you were going to spend, and light it on fire instead. My son's iPad screen got cracked with it fell from our dining table. The Apple store in Briarwood Mall couldn't fix it, and recommended Cell Doc instead. No problem! The man at the counter said, we can to it in about a week. Repairing the screen takes about 30 min, but they have to order a new screen which takes about a week. $190 later, we waited a week, and they called to say the accidentally ordered the wrong color glass screen. Did we care if they made the screen white with a black home button? Um, yes, I wanted it to match, and we ordered black. Please order the correct color. Waited another week, and then picked up the iPad. All was well for about 2 weeks, and the home button sank under the screen and no longer works. Its stuck, so you can't open or close any apps, or unlock the iPad. No problem, pull out my receipt with a "30 day guarantee". Took the iPad back in, and they apologized and said they would fix the home button, but had to send to a technician at their store in Toledo. Wait two days, and get a call that they can't fix the home button because it might crack the screen, and they "don't know who fixed it before, but you should take it back there". Um, YOU fixed it before!!! They also said it's been more than 30 days, so the guarantee is no longer valid. It has been more than 30 days since I paid and we dropped the iPad off, but they didn't finish the repair for 2 weeks after this. So.... never mind we've only had it back for 2 weeks, because it took 14 days to repair, the warranty is no longer valid because the "boss has changed". Complete and total BS, terrible customer service and shoddy work. Would have been better off buying a new iPad to begin with, because now I am out $190 and the home button is stuck and they have rendered our iPad completely not functional with their "repair".