I have been a customer of toast for a few years now, and hands down the best customer service in…read morethe industry. Couldn't say enough about these guys. Thanks toast Damon

In our city, this is a shoestring operation with very shallow tech support. Support calls go to…read morevoicemail. Different techs give different answers to basic questions. I don't appreciate the challenge of DIY.

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is…read moreterrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. There response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left. An hour later, the internet still had not come back up so I called. I was told I'd have to wait another 6 days before they could come back out and try again. IMO the service tech should not have left until confirming it was working that failing they should have made me a priority since it was their failure. I understand employee shortages but their are methods of putting schedules together to bake in time for high priority calls. Needless to say I found another provider that was able to squeeze me in 2 days later.

Kill Me! I say kill me now! ( Not literally) but wtf!!!! I…read morecalled 5-7xs and asked about my caller I.D. You know what 5 out of 7 told me?! That my home # is my caller I.D and 1 of them out of the 5 told me his employee number as my caller I.D. . Slap them silly and call me crazy! The other you wanna know how that went? Well one put me on hold for 45 mins. The other she did know 89% of what she was talking about but after we parted ways it all went South. Nothing she told me to do was on my tv. No channel 9900, also the new updated direct equipment doesn't have the caller I.D app Honestly these are overseas call centers or they are here on a visa Work program. What's not acceptable is they get paid for not being trained and putting us on hold until we hang up. They know wtf they are doing. Does the company?

I can't bring myself to give a 5 star rating for Buckeye's overall service due to the high cost for…read morecable, internet, and my mom's landline phone. However, I would like to recognize the Technical Support Team, as they patiently assist whenever I call. In particular, I'd like to recognize Al in Technical Support for his 5-star efforts to assist me with a telephone issue last night. For some reason, every time I called my mom's Buckeye landline from my cell phone yesterday, I would get horrible static. Al took the time to check my mom's line by calling her several times, including calling her from an AT&T line (my cell phone provider). He suggested that the problem could be due to something on AT&T's end. We agreed to end our call so I could attempt to resolve the issue with AT&T and that he would call me back approximately 45 minutes later. Al kept his word and followed up with me as promised. While we were unable to resolve the problem last night, he offered to have a tech go to my mom's home to troubleshoot further. By this morning, my problem was somehow resolved and my mom reported that she was having better sound clarity than ever on her phone. We were both impressed with Al's diligence and dedication. While Buckeye receives many negative comments about its high cost, (and rightly so), I do want to give a shout-out to Al in Technical Support for going above and beyond. Thanks so much Al! We appreciate you!

Horrible customer service from an Indian call center. they say my wires are buried (they are NOT),…read moredo not know what a squirrel is and want to fight with me about sending out a technician for a junction box that is partially open and letting rain in. My internet lags everytime it rains and I work from home. Time to change provider. (Re squirrels and cable chewing) I'd give zero stars if I could!

They are the absolute worse. I lived in a complex that has a contract so I can't choose another…read moreservice. I only have internet and they absolutely sucks. I have to constantly reboot my modem because it is always buffering. The customer service are nice but clueless. I'm almost hesitant to renew my lease because of their service. But if I could I would most definitely pick another service.

I'm upset because I can't rate even this company a zero. I wouldn't suggest this company to anyone…read moreeven if it were the last internet company on this planet. Customer service is horrible, service goes out every single day without question. I'm not even the type to write a review or complain but I'm at my wits end with this company. They don't value their customers and honestly if I could report this JANKY company to the better business bureau I would.

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Poor signal quality, service goes in an out about everyday multiple times a day morning an night…read morefor minutes an sometimes hours can barely game on line without constant issues an lag. Also was told they would come back out an situate my box an have it move to a new spot still haven't received the call back for that but ya know amplex values there customers right?

Worth the extra charge and never had a dropped call in the twenty years I've been with them…read more The Verizon branch stores are always helpful and I've never had an issue that was not taken care of with the visit.

Don't trust on trade in values. Multiple times they tried giving far less than what trade in was…read moresupposed to be. After questioning them and not giving in to sales circle talk the honored correct trade in value. Friendly but Slimy!