I strongly advise against visiting this store. I was misled about their internet promotion. I…read morereturned the product the very next day, unopened, and was assured that no charges would be applied and that I didn't need to take any further action. However, a month later, I noticed a charge for internet service on my bill. When I went back to the store, I was told that I was supposed to call and cancel the service myself. Had I been informed of that at the time, I would have made the call immediately. No one mentioned that step -- in fact, I specifically asked if anything else needed to be done, and I was told, "You're all set." I'm incredibly frustrated and disappointed. I wish this company valued their customers enough to provide clear information and follow through on their word.

horrible experience when it comes to adding/ changing anything. workers will do anything to add on…read moredevices quote you a price then when payments come it's a complete different prices And won't have any resolution when you go in for help other then to send you to customer service.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

I believe the manager's name is Jesus? I had a small interaction with him stating that I would…read morelike to switch carriers soon. He was very professional, personable and wanted to help. The following week I walked in the store a young lady stated they were not quite open and I stated I would return later. I went a few days later and again she just carried an attitude like she just was interested in helping. Very sad for the business owner of this store. I went to Frys next door and switched, lowered my bill with AT&T with the vendors who VERY helpful.

The customer service is horrible, the employees don't look at you while they're talking, they're…read morenot knowledgeable about the promotions going on, back like they don't want to work, it was two Latinas that give you a stank look when you walk in. They need to hire new people ASAP. The store is never going to have business with the way they promote the business.

I first went to a T-Mobile at a different location with issues with my 90 yr old mother's phone…read more Without looking at it to see if there was anything that could be done they said they couldn't help. Next we made an appointment with the Apple Store. Let me just say they're not geniuses there. So then we came to this location and spoke with a young lady named Cheyenne(sp). She went out of her way to help us. She explained and worked with us so my mom could use her iPhone. I wrote a review for the Apple Store and said that they should hire this young lady. She's intelligent, empathetic and helpful. Had great experiences at this location. First got help from a young lady named Cheyenne who helped my 90 yr old mother with her phone that an Apple genius couldn't help with. Today 03/04/2026 we went there again since we had such a great experience previously. Today we were helped by two young people. The second person by the name of Genesis. She was extremely helpful and friendly. She made our experience seamless. Anytime we need anything we need with T-Mobile we will definitely come to this location.

They were blaring music when I walked in and not paying attention to the customers one of the floor…read moreworkers was pretending to be busy while I stood there and waited for service. Finally, somebody approached me, asked if they could help me and then put me on a waiting list when She could've clearly helped out so I left. there's other locations that do better and I know this location can do better.

If I could give them a 10 star review I would the salesmans name was Jack he help me out on the…read morebest deal on a phone for my daughter he also got me the best deal on a phone case and charger I would highly recommend this business for anyone looking for a phone service or new phone.

I ordered some items on Wish to be picked up. When I arived at 17:56 (had some trouble parking),…read morethey had already closed. This was still in their business hours, yet the store was dark and empty, and locked.

Copied from my google review:…read more I brought an iPhone 14 in here for repair for my boss a few weeks ago. The screen was completely shattered and we wanted a new screen. $375 later for an 'apple certified' screen that isn't actually apple certified, the phone just reboot itself every 5-10 minutes. I brought it in again and they redid the screen and said there was nothing wrong with that they did and everything was fine it had to have been a different issue. I took it to a different repair shop, and that repair shop just called me after having the phone for a week. This repair shop lost one of the sensors when putting the phone back together. Instead of letting me know and fixing it, they told me multiple times it was fine. I have a very strong feeling they scammed me. Edit in response to the owners reply: I asked the other repair shop if it was likely to have happened when the screen broke /just to give your company the benefit of the doubt/ and their repair man said it was highly unlikely and the only way he has ever seen that piece completely missing (not just broken) was via improper replacement. He followed up by saying it was either thrown away carelessly upon removal or torn and your repair man thought it was okay to return the phone without it. He also let me know you did not add new waterproof adhesive and just used what was left on the phone to stick the screen on. Not only that, but over 10 screws were ALSO missing from the inside of the phone. Every single step of this repair was met with carelessness and an inability to do ones job properly. Just responding to a google review is not enough. I do not want a discount off of any future services as I will absolutely never trust you or your company with a thousand dollar device ever again. Call the number left on the voicemail to remedy the situation, don't extend a discount that will absolutely never be used. You can do a partial refund of the exorbitant amount I paid to get back a paperweight.

Brought my iPad in to get the screen replaced. Charged me $120 to replace and when I got it back it…read morewith the replacement screen, it was all scratched up not even a new screen for $120. Ok whatever at least the screen works now. 2 days later I'm watching on the iPad not even touching it and the screen goes all wacky just like the first time. I brought it back in because I was still in the 15 day warranty window they've provided after replacement. I take it in and the owner tells me "I can fix it for $80"....but wait it's only been 2 days since replacement so it should be covered by warranty. "No that's only if the screen works but the buttons don't" wait what the screen is still messed up without any fault of my own doing. " I can replace the screen again for $80" hell no I am not getting robbed of my money twice! Might as well have bought a whole new iPad by this point, waste of time and money. Do not go here for any screen repairs, my situation didn't get better, it got worse. ZERO STARS.

The girl in the stor told us my little brother was approved for 1500 and then tried to charge 300…read moreto activate the phone , we knew she was lien i said no thanks and went down the street and go two iphones and paid 109.87 on each one and a applr watch was added on for free .... im under the impression if i was hispanic she would have helped me no issue but since we where black she thought we didnt know our shit and tried to rip us off .... i went back to ask why but lost interest and just know she was trying to scam me

Awful customer service & no manners .The girl we asked assistance for to pay a bill was very…read moreabrasive and rude for no reason .

Another place I had gone to said my battery needed to be replaced and that the rest of the phone…read morewas fine. Unfortunately for me, that shop closes on my only day off work. So I decide to come into All Cellular since my mom had a good experience some years ago. They initially told me $45 for the battery replacement. The guy says "wait 10-15 minutes," I happily say yes. About AN HOUR later the same guy comes out to tell me that he couldn't get the home button on my iPhone to work. That wasn't a problem before. "It'll be $20 because I need to replace the entire screen now" he says. "But that wasn't a problem before coming in here" I responded. Basically, I had to have my screen replaced to have a working phone. He said "I'll pay half". Whatever. Sure. About 30 minutes later it's done. He says they only take cash. Why wasn't this mentioned during the almost hour and a half I was just sitting there? I'm extremely upset at this point and ask where I can find a Chase ATM because I'm not spending more money than needed on this little deal. A girl with really long hair who works there says "go to the Walgreens right there they have a chase atm". So I go. Oh and I had to leave my phone, that's fine no big deal. Turns out that the Walgreens doesn't have a chase atm so I paid $3 more for this whole ordeal. I couldn't map a nearby chase atm because once again, I had to leave my phone at the store. I come back to the store and the guy says it's $65. I'm like what? I only got $60 because $45 + the $10 (remember he had said he'd pay fo half of the 20 for the screen WHICH WAS HIS MISTAKE to begin with FYI). So he says ok, and I thought I would get $5 back....but of course not! And I told the girl "by the way, Walgreens doesn't have a chase atm. I had to pay $3 extra for this" and she unapologetically just says "ok". Horrible horrible and I feel like they find ways to get more money out of you. I wasted my time and my money. If you're looking for cheaper places that actually are honest and do a good job, I recommend a phone repair shop inside the flea market called El Centro on indian School ad 43rd. They've done an awesome job on my phone and don't charge you for their mistakes (which don't happen anyways)

Loved the staff they was so friendly and courteous. They treated my mom and aunt with so much…read morerespect and got the phone repaired with quickly