I visited the Goodyear, Estrella Mt. Ranch, branch of Verizon, a couple of weeks ago to get some…read morehelp with my phone. The first time I went in, two girls at the desk were a bit cold in their customer service, but they did give me a good idea to bundle my Internet with Home and Phone.
I went home to talk to my husband about it and returned the next day. There were four employees on the floor and one of them, (Trinity) greeted me and said he would be with me soon. Each of the employees was busy assisting other customers, so I stood back and waited for a bit. After overhearing bits and pieces from their conversations, I realized it might be a while before they got to me. I asked Trinity if it would be a while and if I should come back another time.
Immediately he asked what I needed and began not only helping his first customer, but me, too, at the same time. He did not ignore either one of us, but asked questions, filled out paperwork, retrieved items from the back of the store, all while continuing to work with both of us, and got us both what
back and waited for a bit. After overhearing bits and pieces from their conversations, I realized it might be a while before they got to me. I asked Trinity if it would be a while and if I should come back another time.
Immediately he asked what I needed and began not only helping his first customer, but me, too, at the same time. He did not ignore either one of us, but asked questions, filled out paperwork, retrieved items from the back of the store, all while continuing to work with both of us, and got us both what we needed. I dare say that neither one of us felt ignored as Trinity did a great job of going back-and-forth between us, getting everything done in a very efficient manner.
Before | left, Trinity made sure that I had all the parts that I needed, answered all my questions, and informed me of the best way to install what I came for. He is extremely knowledgeable about computers and phones, WiFi and TV's, and how they can all work together!!!
Thank you, Trinity, for making my visit to Goodyear, EMR, quick and easy!!