Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

a holes, stuck up techies, told transfer with icloud, "icloud keeps your content safe" Went from…read more107 GB to 65!!! CDs that I downloaded one by one, 1620 songs GONE, so much missing I don't care if it's in the cloud "somewhere" I want my property that I paid for and own. It was a backup from my old device. Things should not have been erased from my old device! All my music and some other stuff is missing. NO MORE APPLE PRODUCTS

2nd time we came for home internet and got scammed , these people hire incompetent people who are…read moreclueless in what they sell ! They priced us for something we didn't even ask for and then don't know the awnser to any questions!

I've only been with T-Mobile for a year and it's been a horrible experience…read more Sold me a crappy phone. Every month I have to call in because of my bill. There's always something and then when you call nobody can take care of anything because they're incompetent. I can't wait for my contract to be up do not use T-Mobile! T-Mobile is horrible and their customer service is horrible!!!

Came in and sat down. It's Saturday 10:30 am. I just want to exchange a flaky 5G gateway. Got…read morechecked in 5 min later as it was unclear what to do. Several other people came in after me and got checked in and served first. Took them About 20 min to get to me. All that time I am thinking why do these people that came in after me get help first? It's unclear how their queue process works. I think I for simpler stuff they try to get people in and out but for more complex stuff you have to wait. Kinda wish that everyone working here had the same skillset so you can get help in the order you came in. They could use more staff here. This is an Experience store so I would figure more staff. Finally got the gateway exchanged and when I went to setup it was user the wrong name. I mean I gave them my drivers license so they had no excuse. I don't want to go back to the store so I'll call T-mobile instead. And that was my experience. Need more expanded training and confirmation of setup.

There are some simple changes you can make when you are busy to mitigate the 90min to 2hr wait…read more The person who checks people in then loiters DOING NOTHING. Have him do the easy things like device drop offs. After all you asked for the equipment back

ELDER ABUSE??? THE CONTACT INFORMATION PROVIDED BELOW JUST…read moreSENDS ME THROUGH THE NORMAL CHANNELS AND THERE'S NO OPPORTUNITY TO ESCALATE IT. SO IT WAS NOT HELPFUL. August 2025, 95-year old Mother-in-Law wanted land line and instead sold a second cell phone plus a Verizon internet box (plus monthly charge) to run phone and she already had internet through a different provider. And she unknowingly signed committing to 3 years (what 95-year old is going to commit for 3 years). We visited store today to help sort it out. Christian was helpful at the start but by end was insulting us (ex-"I wouldn't have let my mom go to the store alone in August if she was hard of hearing and almost blind" AND "I take no responsibility for what I said because I'm not your sales rep". WHAT???). Will try a manager tomorrow. If resolved, will update.

my son, DIL and I (I'm a senior citizen) went in to up grade my very disabled DIL's phone as it…read morewouldn't always work when she is at dialysis. And she was eligible for an upgrade. When we got the bill, her broken phone was used to open a new line that we don't want or need, her new phone had an expensive new contract listed and insurance that was never discussed. They saw a senior and a disabled in a wheelchair, and took advantage! I'm complaining directly to Verizon.

Very helpful at this location, five or six employees that greet you at the door and help you right…read moreaway. Definitely a great experience

I have had service with Verizon over 30 years and would highly recommend them. I just went when…read morethey opened the store and taken care of immediately. My cell was getting filled with ads and they were able to control it to a normal amount. They always very patient and listen to my issues. I am not very savvy with tech items but I know they will always help me.

They have been out of screen covers gor months, with no idea when more are coming in. I am supposed…read moreto have access to unlimited screen covers with my account, so I am not satisfied. ​

Jordan sold the business from what was told to me by this new person that claims that she is the…read moremanager. This lady is always at either kiosk when I go in! It's like bad luck no kidding!!! I have been going for a few years and was only satisfied until this new manager start service my phone. She messed up putting on my iPhone 6plus four different times. I even told her "no disrespect, but you have been doing a horrific job installing my screen protector" Sooooo disappointed and every time I switch from the Tucson mall location then here she is at the park mall!!! She messed up installing the screen protector also on my iPad mini and not once but 4 different times on my phone. Really don't know what to do...this woman is horrible and needs to find another job!!! Where are all the employees that use to install without ANY problems!!! She is a nightmare!!!!

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

Very professional prompt and courteous service…read more Recommend using this service for Internet.

Wow - how rude and inconsiderate!! I literally had to call…read moreCox's main number to get ANY assistance from this Cox store! This store doesn't answer their phone calls go straight to voicemail! I was literally in front of the store right in front of the main entrance doors - in my car with my windows down - I am sick with a cold - wearing a mask - I asked the TWO employees who came outside... speaking to them through the open passenger side window...to Help me as I was trying to return a new modem still in box - I was trying to explain to them I didn't want to go INSIDE the store because I didn't want to get anyone sick - and could they talk to me for a second.... NOPE - one just ignored me and went back inside the other told me to go next store to the UPS store and have them mail it - what?! I'm literally right here sitting in my car with a box in my hand ...what do you mean mail it and I'm not trying to go into any store... I'm sick with a cold!!!! I don't understand why she just couldn't take the box from me ? then she just took my first name and said she would tell someone inside the store. But wouldn't it take the modem from me?! I told her I'll give you my account number and my name and phone number she wasn't interested ....I sat there for probably 10 minutes sick in my car with the windows down trying to give them back their modem trying to be respectful of people in the store and I got treated like dirt!! I had to call the main number of Cox explain what I was trying to do...they had to call someone inside the store and then finally someone came out to grab the box. Honestly I was really super pissed off with this experience!! How rude!!! The new modem was for a rental unit I have and the tenants didn't want me to install the new one until they move out which is in May I had to return the modem because I was about to be charged for it $240 I literally drove 30 minutes to go to the store waited in my car with the window down until I saw an employee came outside.. they were opening the door for customers to leave .... The door opened onto a sidewalk and my car was right next to the sidewalk ....what else could I do except say "hello can I talk to you for a second I'm trying to drop off this modem" since I couldn't talk to anyone in the store because they do not answer their phone!!! I'll be switching to T-Mobile Internet!