Went to this store today on Tanque Verde, David helped me with putting on a new case on my older…read morephone, my arthritis prevents me from taking off the old one. Very helpful. Honest and trustworthy . I will go there again since I always have trouble with my phone.

This dude confidently told me they had excellent privacy screen protectors, yet this is what I…read moregot... for an astounding 78$. Value is lower then me when I was at rock bottom. For 78$, I should get a happy ending, especially for this false bullshit.

Cancelled my personal account after 7 days. Ive been a customer of Verizon for over 20 years on my…read moremoms Verizon plan. I decided to get off my moms plan and get my own plan. From day 1, Ive had nothing but problems, CSR rep from another country deleted my account and my promotions, added a new account and someone tried to order a phone on my new account and Verizon didnt take responsibility for it. Also, my bill each day for the last 7 days with Verizon was more and more. Started out as 133.00, then 146.00, then 162.00, then 196.00, and finally 204.00 for a 1 line plan with no extras!!!! On January 18th, cancelled my account and switched to a different carrier. Was told by the CSR of Verizon (5th person), I could take my devices to the store where I made the purchases. So, we went to the Arizona Pavillions Cortaro location and it was there I explained about ALL the things I went through in the last 7 days with my new account. The CSR went to the "supposed" manager, Guadalupe, and she straight up stated she was not taking back the devices and it pretty much was not her problem!! She was overtalking both me and my husband when trying to explain everything that had happend and she was not willing to provide the "excellent customer service" that Verizon says they provide. She was resistant, rude, not helpful and could care less about my situation or what we had to say. She should not be in a management position, or any kind of higher up level, she is not for the customer, unless you are there to make a nice, big purchase!!! I will NEVER go to this location ever and BUYER BEWARE!!!! Verizon practices Bait and Switch methods. They are friendly and helpful when you want to spend money, but after, you are just another customer and could care less about helping you. Verizon will mess up your account, say they are there to help, but they dont even document your account. After only 7 days, I have switched carriers and will continue filing my reports to the BBB, Federal Trade Commission for Bait and Switch tactics, and the Attorney generals office!!!!

Placed an online order and opted to pick it up in store. The gentleman who assisted me was friendly…read moreand efficient. Thanks for making the purchase easy!

The employees assisting us were polite and doing their best, but the store manager, Karla, was…read moresitting on her phone and eating instead of helping. When her employee asked multiple times for pricing clarification, she was dismissive and unwilling to assist. I overheard her say to other employees, in front of us, "It's a waste of time, that's why I stopped trying." When we politely asked for her name, she responded with attitude, and as we were walking out, she added "with a K" in a condescending tone. The staff remained professional, but the manager's behavior was unhelpful and unprofessional. As a 15+ year Verizon customer, this experience was very disappointing. I truly feel bad for the employees who are running that store while she sits and watches. We have escalated this incident to corporate and hope they correct her behavior, but i definitely don't recommend going into the store if she's there in the meantime.

We purchased lifetime guaranteed glass protectors for our IPhones. When they cracked and went in…read morefor replacements, they did not honor the guarantee. We will never return. They are a bait and switch company. Do not trust them! Tried to discuss with the main office but no one would answer. They wanted an email, which they responded to with a boiler plate response. We will never do business with them in the future!

I'll always come to this store, the reps are very knowledgeable and friendly…read more I've had bad experiences at other locations but I don't want to lose the network of verizon, it works everywhere! This location is my go to location for all my wireless needs!

Standing in the store for 30 minutes, customers all over. No end insight...1 poor guy working…read more Guessing this labor shortage is hitting them too.

Very prompt and friendly service. The attendant was so informative as she walked me through the…read moreprocess to change carriers.

Sales staff is very knowlegable and friendly and purchase and setup was fast and easy but it take a…read morecouple of trys (3 for us) to complete the whole process. The only reasons for the 4 star review is: 1: They can get busy and for a small store you may have to wait or come back at a later time. We opted to come back but we are retired so was not a big issue, just more of an inconvienence as we live a bit away. 2: Stock is somewhat limited so you may have to order your device but they are good about letting you know when it comes in. Our two phones took a couple of days Will come back again for the friendly staff which makes up for alot and is nice.

I visited this store recently to upgrade my iPhone 14 to an iPhone 17 Pro Max. Afterward, my…read moreaccount reflected an extra line and a new device charge that I did not authorize. I never received or activated the device, but the charges still appeared and my bill jumped significantly ($350 the first month, then about $250 in the following months). The follow-up with the representative (Mohammad) and the manager has been exhausting and disappointing, with repeated calls, transfers, and no clear resolution. If you have to use this store's service, verify all account changes in the Verizon app before you leave and insist on a printed order summary/receipt. Dont trust them but Chris.

So my internet with Verizon was getting spotty. Went to this store and was told I needed a new…read more(better) box. I was told to go to any UPS store to mail back the old one. I did that. I worked with Ali who was pretty nice. The new box was okay but I was having slow service. It finally worked well after two weeks. Then I get my monthly bill and it was more than double. No one said anything to me about my bill going up. I go to the store with my bill because the issue originated there. I got this guy, Jesus, who was very talkative. I explained that the bill had to be wrong. He quoted me a Bible verse and I asked that he not do that. As we talked through the bill, he said I was talking "crazy" and I asked him not to use that word. I did not yell, swear or curse. I was just being direct. Turns out I was overcharged because the account linked to the first box was not closed. And there was a charge to open the new one. Ali never said anything about an activation charge and why he didn't close the first account, I don't know. Jesus would not stop trying to bait me. He said maybe I should have called Ali, he said I should probably go home and call customer service and I said I wanted to solve the problem right now. He called customer service and then got very quiet. The rep talked me through everything. I thanked the rep and we hung up. I looked at Jesus and said, "Do better" and he said, "God bless you." Again with the religion. Very offensive and off-putting because I already had said please don't talk about religion. Suffice to say, I won't be going to that office ever again and I think they have a real problem with Jesus.

Rob was very helpful with selecting a new phone. He was friendly and competent and I'll be back in…read morethe near future for more accessories too!

I am a customer of Verizon. I pay my bills. A few months ago I spoke with a Mare about the 55+…read moreplan, I am 60. She was going to honor it for me. Her exact words. And for two months the discount was there. Today I spoke with a Courtney and a Jasmine. One Courtney was good, she just answers phones but as a manager Jasmine tried to twist my words and the words of conversations she was not a part of. She tried to assume something that did not happen and she was rude. I am eligable for a 55+ plan. Sprint has offered it to me and to buy off my Verizon phone. I am completely disenchanted with a company I have been with off and on for years, probably since you the beginning. At this point I have been lied to, disrespected and now I would like an email address to someone other than a call center. I am a customer who deserved to be understood and not manipulated because of my age. Shame on Verizon, For everyones information Sprint will offer you 55+ plan and buy off your Verizon phone. Coverage between the two companies is pretty much the same, the only difference is one wants to keep customers and one does not.

I had a great experience at this Verizon Wireless store. Bree and Elle helped me get the best deal…read moreon a new iPhone, set up a new line, and transfer all my data smoothly. The process took some time, but they were incredibly attentive and provided personalized service throughout. I never felt rushed, and they made sure everything was done correctly. There's also another representative who has helped me in the past whose name I can't remember right now. She was assisting other clients during this visit, but she's absolutely amazing as well, and I'll come back to edit this once I remember her name. The store is conveniently located on the corner of Ina and Oracle, with easy parking. I've been to this location multiple times, and every experience has been consistently positive. Seriously, the team here knows what's available and does everything they can to make sure you walk out of the store happy.

Alexander Cavelli (Alex) at the Verizon Ina and Oracle location was very pleasant, patient with all…read moreof my questions, and explained everything totally clearly. He did not rush me. At no point did he pressure me to sign a contract or buy anything from Verizon. However, with his capable, thorough help, I did change carriers. Seek him out if you plan business with Verizon.

We went to this location based on the recommendations for Stephanie. OMG, was she ever…read morefantastic!!! Stephanie patiently explained the differences and benefits of each phone and plan and made great recommendations. We purchased two new phones and accessories, and upgraded our plan. Stephanie was professional, fun, and knowledgeable. And on top of that, she's just a delightful human! Thank you, Stephanie!

Stephanie was amazing! It was a busy Sunday and she did a great job welcoming everyone. Great…read moreservice and great team at this location...

Leslie Latimer at the Verizon store on Oracle was extremely helpful and professional. She took the…read moretime to clearly explain my bill, showed me exactly where my charges were coming from, and walked me through every option available to lower my monthly cost. She genuinely listened to my concerns and made me feel comfortable as a customer -- something I haven't always experienced in past interactions. She helped identify services I was paying for unnecessarily, explained how my insurance could actually work in my favor with my current situation, and made sure I understood every step before making changes. Leslie was knowledgeable, patient, and truly cared about helping me, not just rushing through the interaction. Because of her, I feel much more confident about my account and my plan going forward. I would absolutely recommend working with her.

very nice place, a very nice and beautiful lady, middle aged, early 40s or something was extremely…read morenice and helpful. Love her