Very helpful at this location, five or six employees that greet you at the door and help you right…read moreaway. Definitely a great experience

I was convinced to upgrade my surround sound, Internet, and connected devices. I turned in my old…read morerouter/modem for an upgraded one with an extender. However, the extender didn't work with the one they ordered me. On a Monday, the technician came in but couldn't connect my service. After disconnecting it, he couldn't reconnect me, leaving me without service for all my devices, which are over 30 in my home. This company uses call centers to service customers, and they're nothing but liars. They promised to make up for everything that happened and make it right. The technician came in on Friday and connected the SAME equipment that was here on Monday. I was down for about five days without service to my cameras and all my devices in my home, including my surround sound, TV, and more. I had cut the cord years ago and went wireless, so I thought everything was fine (my call initially was to figure out how to speed up the reaction of my)until I was convinced to upgrade I was told that what I had did not cover the amount of devices I had in the house. The solution Center they used were too busy to sell me more things that I didn't show interest in because they weren't fixing my problem or getting me connected. Just like the big outage that was read about, my outage was just as bad, but it was just my home. The technicians who couldn't service me lied because they know you can't trace them and they want you off the phone. They're in call centers in foreign countries with my card numbers and personal information. Who knows who's behind the phone? It could be a technician or our salesman, and they act as both and can't figure out how to get the systems up and running and you connected as a customer they guess they lie and want you off the phone and again it's a language barrier. I have nothing to say about this company regarding its services and its ability to service customers satisfactorily. I wouldn't recommend them to anyone. Look at their stocks and their decline in customer service. Their Board of Directors must be scratching their heads as their wealthy owners wonder what's going on with their company. They need to start listening to customers more. It doesn't have to be "the customer is always right," but Verizon is no longer the big dog on the block. Just like AT&T used to be the big dog in town, Verizon isn't what it used to be, and that's a fact. I see them going down, merging, being bought out, or just folding. They promised me twice that they would adjust my monthly bill this last month, but nothing has changed. There are a bunch of liars who don't keep their word to their customers, and there was no making up for the loss of my services monetarily. They still wanted my monthly payment though. If you're looking for an Internet provider I would look elsewhere there are better companies those that can service you hear on shore not offshore. Oh and good luck to you.

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Brandon, the owner of the Phone Repair Hub, is terrific. He replaced a battery for my iPhone 13 for…read morea reasonable price and showed me how to deal with some technical issues for free. He couldn't be nice or more knowledgeable. Pat r

I originally went in this T-Mobile just for a monthly plan. The large female supervisor was nice…read moreenough, talked me into a newer free phone and plan. She tried to up sell me on a cover and screen protector. I passed on the cover, but needed something in case I dropped the phone. It took her almost and hour to switch my number. When she went to put on the screen protector, she kept trying to remove something from the screen. She said it was stuck to the screen protector. She said that was the last one and would call me to come in and get another. She never called, but I was charged $40+ for one faulty screen protector! I went into the store and she out right lied and rudely pointed at the supply. I told her that they were out when I got the phone. The "defective protector" was the last one. Then she looks up my number and tells me it was over the 14 days. Pretty much looked at me and laughed. Now, if there is a problem and an employee tells the customer they will correct the problem, they don't get nasty and tell you it is over the 14 days. I hate liars. This experience is why I do not like giving places like this my business. I am not sure how they get paid for up selling, but this employee lied and should be accountable & follow up as they promise. Unprofessional. As for the plan she set me up on..she quoted me $49, I was billed $65. Crappy store employee, crappy T-Mobile service.

I came into the store to take care of an issue. I was told by the phone customer care that it would…read morebe possible to do this in store. After figuring out the problem, Daniel G went above and beyond to help me sort it out. I've always liked this location over the 22nd St location I used to go to but I walked out of there in awe of his customer service skills!!!

Went to this store today on Tanque Verde, David helped me with putting on a new case on my older…read morephone, my arthritis prevents me from taking off the old one. Very helpful. Honest and trustworthy . I will go there again since I always have trouble with my phone.

This dude confidently told me they had excellent privacy screen protectors, yet this is what I…read moregot... for an astounding 78$. Value is lower then me when I was at rock bottom. For 78$, I should get a happy ending, especially for this false bullshit.

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

I always get great service from the Experience Store. I was promptly greeted and checked in when I…read morearrived. The store was a bit busy this Saturday morning. It only took a few minutes before Faith came over to help me with my T-Mobile Internet order. She knew exactly what we were doing, and when I showed my ID to verify myself, she thanked me for my service: I didn't even realize my Veteran status was on my RealID (I never look at the thing; I give it to others though - HAH!). Faith was outstanding. I got promptly and efficiently served, she ran over all the options, and I was quickly home and setting up my new internet gateway. She made me feel like I was a respected customer, got everything done in a prompt and professional manner, and I stepped out the store feeling like I had been well taken care of. Thank you, Faith, for a wonderful experience. David V.

Ramona and Zoey did an amazing job helping me find a product. They literally spent like 10 minutes…read morelooking at the website and you know making sure the product was in stock. They were so kind to me. They opened up so much. Ramona is just such a lovely lady she's so pretty and helpful and Zoe is just such a nice girl. She was just so kind and really went out of her way to walk to the to the aisles and look for the product for me made sure they had it in stock and I'm so happy that you had on side from Jayson Tatum in your store. I was able to get deodorant for my son and you know body washes for my son and I'm gonna try for myself cause I'm highly active and I'm so excited to try this new product thank you so much target for having it in stock and I am so grateful like so grateful

Like a lot of other people , I dread change. I was with my previous provider for years , even…read morethough pricing kept going up and service wasn't that reliable. With the help of my adult children I went to this store and had the pleasure of meeting Sky. He convinced me to try Verizon and i can honestly say I feel great about the change. He was very patient and answered all my questions . Thank you for making the switch easy, Sky!

The guy was nice enough but I drove all the way across town for this location specifically because…read moreof the good reviews, just to be told that their hours on yelp were wrong. Update your hours to say you close at five and I will take off this review. People are too busy for this nonsense.

I've heard this story so many times before. last communication on the phone was with Jake who was…read moresupposed to call the next day with a timeframe for a tech to install some sort of booster in my home for service. never called, no one showed up. this was after four chat messaging starting in March. don't patronize me any longer.

Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

Can I give a negative star? This was the worst customer service I have ever experienced. We needed…read morehelp transferring one of our phones to consumer cellular and they said that they couldn't do what the TMobil representative told us to tell them to do. So after being snotty with us, my husband called consumer cellular to ask them what we should do and then the two workers started talking in Spanish to each other(which is so rude) and then decided to make a call where they put me on the phone and got the transfer pin # that I needed and had asked them to do in the first place. It was only after we didn't give up and just leave that they actually did their job. I wish I knew this girl's name but she didn't have on a name tag and when I asked for a manager she just responed" we can't do that".

Shoutout to Nashlee! Such a kind & patient young lady. She helped my bf and I and took the time to…read moremake sure we were all set up. Anything phone related is pretty daunting to me so she was able to take that stress off my back by doing all the work

We went into this store to get our home internet set up and fixed. We worked with Arani and she was…read moreso helpful and knowledgeable! We highly recommend this location as it was not very busy and we were helped right away.

At least four people here identify themselves as some type of manager: Phil (useless), Arani…read more(overbearing and useless), another woman whose name I didn't get, and "Gabe", identified on the business card Arani gave me with that name written on it. NO ONE in this store is helpful. Phil told me three times over the course of a week that he would push my issue higher, but never called back and when I went in the store today no one else had any knowledge of the problem - enter Arani, who was identified to me as the manager who could help. Arani spent 20 minutes arguing and condescending to me about how I didn't understand the bills I was looking at (I have an MBA and love when entry-level workers try to explain billing to me). At the end there was no resolution - I said "what the fuck" out lout and Arani took it as a personal attack and told me they wouldn't help me at this store. No worries, FCC complaint has been filed!