DO NOT GO TO THIS LOCATION. Horrible service. the salesperson did not want to help. asked me to call AT&T customer service while I was at store and said they didn't have another line. I stayed 30mins on the call and then he said the store has closed so literally I had to leave. the customer service folks were unclear why sale rep didn't help when they could. DO NOT GO TO THIS LOCATION. read more

I had the best service ever with the manager Zipporah. She went above and beyond the call of her service. This place is very clean and organized. I did not stay long at all. She was able to fix several phone issues that I had quickly. Her smile and pleasantness and her personality was very warm and caring. Please come here and ask for help from her you will thank me later read more

AT&T Store - Mobile Phones Near Me - Washington, DC, District of Columbia

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The manager Ivan Martinez was rude, hostile and aggressive when I asked him for his information to leave a review because his customer service was nonexistent and he had a horrible attitude. I asked to speak to his supervisor and he said " He was the boss of the store". Then I asked for his information to call the corporate office and leave an official complaint. HE REFUSED TO GIVE ME HIS EMPLOYEE ID TO FILE A COMPLAINT. There seems to be absolutely no recourse for this awful employees which is why I will never be a At&T customer read more

BEWARE!! I was in the ATT Wisconsin Avenue store to get help turning on a new iPhone. When I got home I saw that the salesperson had transferred $500 out of my bank account to her phone number via Apple Wallet. This has been reported to ATT and the police. read more

Don't even bother. Go to Bethesda. They have zero expertise for their business clients. Ask them to help me look into an issue and they even referred me there due to their inability to care. Stores should not be referring you to different branches! read more

Who's manning the social media!!??? It shouldn't take 4 months to respond to dissatisfied customers' posts. Let customers know you care about their opinions and are striving to do better. Don't take them for granted. read more

Horrible. The worst service and even worse customer service. Att can do better than this, too big of a company to be this terrible. Never got our sign on bonus. Just awful. read more

Despite what the other two reviewers said, I've had consistently terrible customer service at this location. I mean, I know that ALL cell phone companies are out to screw you, and AT&T is no exception, but when I've gone to this store they've ignored me, been unable to answer my questions, and unwilling to work with me to find a solution. In fact, one employee visibly stepped away as soon as I started explaining what I needed. I'm not a jerk (I don't yell, I say please and thank you, and I understand if they can't re-write contracts in-store) but that attitude put me on the defensive from minute one. Save the trip-- just call AT&T and have them FedEx a new phone/SIM card, etc. read more

"This is the worst "service" I have received in my 54 years living in Washington. Tabitha Edmond, "Friendly Consultant," was mean, nasty, dismissive, pretending she simply did not understand the problem I had with the iPhone I had purchased at that very store. Because I needed "service" not making a "purchase," she did not want to talk to me. At all. She actually said, "we are very busy here. Why don't you go to an Apple store?" I was the only customer in the store. I told her another "consultant" (who I described) had spent time with me the preceding Saturday, and had told me to come back during the week. She denied there could have been any such "consultant" who would have told that to me. I then took out the piece of paper on which I had written the consultant's name. Tabitha Edmond then got angrily defensive and said, "Well, she doesn't work here anymore." She then said she did not have any more time to "waste" with me. I never will go there again. Nor should anybody. And make sure to remember her name: "Tabitha Edmond." Tabitha Edmond's e-mail address is te313t@att.com. read more

I was helped immediately when I entered the store despite there being many people in the store already. I felt a little rushed by the salesperson, but when I said I needed more time to pick out accessories, he left me alone. Anyway, it's not like I came into this store with major problems with my phone - which might make such a review different - but my latest visit was quick and efficient. read more

Frustrated with my iPhone and elated that my previous contract with XYZ wireless had ended, I dropped by this local AT&T store to see what the latest and greatest in technology was. Upon opening the door, I was met with Kylah's warm smile and firm handshake-- she must've known I'm a sucker for a firm handshake. She and her assistant, Wesley, asked me lots of questions about what I liked about my phone, what I didn't like about my phone, what I liked about my carrier, etc. Kylah's questions were thoughtful and deliberate, her mannerisms professional yet friendly, and her advice sincere. Her apprentice is certainly learning from the best. It's not about being a good salesman, per se. It's about being a SINCERE salesperson. I told Kylah that I couldn't care less how much I can save with one cell phone service, or cell phone for that matter (most of the plans I would use are similarly priced). What truly matters to me is customer service. I want to know that if I come in to a store, I'm going to be made to feel like I'm a person, not a number. She did exactly that. This store is laid out excellently and has a wide variety of products. But what this store has that no one else has::: Kylah. The primary reason I've selected 4 stars instead of 5 stars, is that my plan wasn't really at all explained to me. I don't know everything that I have, and I don't have a lot of time to look at the receipt. I know my bill is a little higher than my previous carrier, but so far I love it. If you're looking for an upgrade, or just checking what's out there: come see this AT&T store! read more

Nothing better than to call and ask if they have something in stock and being lied tooooooo. Specifically asked them how long it would take to get new upgrade, Mitch said 10-15. I told him I'd be there in 20 mins. Made it in less than 10 and guess what Mitch said....sorry my coworker just sold it, but i ha e this other model. I had to walk out without saying a word. Timing doesn't match and the best part is called the other AT&T Store in Bethesda and guess what the very nice lady told me, we don't have it but we can order it for you. She's got my business. I will remove this store off my to go to list when I need something. Bethesda and DC (Metro Center) far excellent service than this store. :( read more

I would like to pay a huge compliment to Ty Smith at this att store. I lucked out with his problem solving approach. He was focused on helping me from the start. And polite and patient with all of the issues that my phone was presenting. It's a bit scary how dependent we all are on having our phones working correctly. I came into the store frustrated and left a happy camper. Plus Ty taught me about how to use my phone more effectivley. Kudos att for hiring Ty Smith. He is a winner and headed to the top. And I will stick with att!! read more

Beware of aggressive sales tactics. While getting a new device set up and purchasing a screen protector we suffered through a barrage of high pressure sales pitches for a variety of items and services which we repeatedly said we didn't need or want. As we were checking our salesperson Leonard said , " I gave you this power pack and charger" thanks for your business. We thanked him. It when we got outside we looked at our receipt and saw we were CHARGED for these unwanted items he GAVE us. Thankfully we hadn't moved our car so we were able to go in and get a refund. He had no legitimate response, sadly just hoped we wouldn't notice. read more

The WORST customer service ever - and I say this after several visits to the store. They are not very helpful and really, really uninterested in helping you find the product you want. The last guy I dealt with seemed annoyed by my presence even though he was doing nothing when I approached him. He kept looking over my should at someone or something else as we talked. I couldn't help but feel he had no time or patience for me - even though they weren't busy during that visit. I do think middle-aged white guys may not get the same level of service as younger (white or otherwise) customers get. Just an observation after visiting the store several times. I ended up going to a competitor's store and got just what I wanted at a great price - with super customer service. read more

AT&T business care really sucks! SHAWN HODKIN...the so called manager, couldn't manage a girls liitle league baseball game!!! He will lie to you on the phone! AT&T with SHAWN HODKIN will not give your money back, they will say you have phones lines on your account that don't exist!!!!! They suck!!! AT&T customers.. look at your bills and checking accounts because they have no remorse from stealing from you!!!! read more

I once appreciated and valued the service reps at the Friendship AT&T store. The staff has changed and after buying a new iPhone last week, I have received nothing but misinformation, sneaky charges and not the bill I said I would be receiving regularly. They were clearly only interested in selling me a phone and didn't care to be transparent. The female person in charge today was absolutely useless and had the nerve to ask, "Why do you need a second cell phone anyway?" What business is it of hers to ask me that - she was rude all around. Returning phone and going to one of their competitors. Been a customer for too long to put up with this type of treatment. read more

Complete incompetence, tried to return a router but waited for over 45mins after repeatedly being told only 10 more minutes. There seemed to be no organization and the manager was incapable of handling the workflow. Just do everything online and over mail, there's really no point on wasting time at stores like this anymore read more

The "service" we received at this store on the evening of 8/17 was disrespectful and unhelpful, including by the store manager, Alan. We had been told by AT&T customer service by phone that we could return our recently received and underperforming phones to the store. First we were told by a store salesperson that there was no record of our phone conversation with AT&T customer service. Alan then found the record, but said that we had been misled by AT&T customer service. Our phones could not be returned to the store, he said, and even if they could there would be a $55 fee per phone. It is plain that the store people want high-value sales opportunities, and are reluctant to provide service. Apparently it did not occur to Alan that despite the fact that we are elderly we are capable of noticing bad and disrespectful behavior and complaining about it. We have reported our experience to AT&T. In its own self interest AT&T should not countenance such behavior. I notice that other customers have similar Yelp complaints about the store. In fairness, I should say that our follow-up with AT&T Customer Service was very helpful, so we are staying with AT&T for the moment, rather than switching. read more

Kaylon is the only reason I am still an AT&T customer. I have been dealing with an issue for the past four months and Kaylon fixed it within minutes. I have been told by numerous representatives over the phone that I need case numbers and to submit complaints to resolve my issue, but nothing has been fixed. Going into this store was the best decision I've ever made. I will never call customer service again if I don't have to. I will only deal with Kaylon from now on because he is the only person that has shown any sort of competence. He was also kind, respectful, and knowledgeable. Thank you! read more

Do yourself a favor and stay away from this customer-service nightmare. Purchased what was supposed to be a surprise gift for my wife for Christmas...and made it very clear to the AT&T representative it was a gift and that they should not activate the new phone prior to Christmas. Last night service was shut off to my wife's old phone...and when I returned to the store in an attempt to salvage the situation, the two representatives could not have cared less. They were terrible ambassadors for AT&T. The Christmas surprise was ruined...and it took over two hours on the phone (with a thankfully helpful customer-care representative) to restore service (neither phone worked) and activate the new phone. The personnel at this AT&T location are completely incompetent...but what is worse...their customer-service attitude is embarrassing. Please save yourself the frustration and go with another wireless carrier...after an association with AT&T that spans over 40 years...we will NEVER to business with them again. Looking forward to transferring all our business phones too. read more

Horrible customer service, no training at all and certainly no brains. Princess the so-called manager could not think her way out of a paperbag - complete automatons with no concept of using one's own brain to make competent decisions designed to actually HELP the customer. You only have your low paying job because there are CUSTOMERS paying your salary. If you don't like your job or the company (v. understandable), then it's your responsibility to OWN it and make changes, not make life miserable for your clients. I feel bad that these kids are giving such poor training they don't even realize how used they are. . . wake up folks! That's ok - ATT doesn't deserve my business anyway and I'll make sure they know why. LOOK ELSEWHERE if you value customer service and a competent company. read more

Walked in hoping to buy two, new IPhone 8's. Sales rep approached me but was told to help another customer first. He did, then was approached by another customer asking about earbuds. After helping the first customer, sales rep got on his phone and then called the other customer looking for earbuds over to help her. Hello?? I'm here to buy two new phones, one would think that would take precedents over earbuds, and the fact that I was there first. But alas, I ended up walking out of the store with no new phone... hope the rep was able to sell at least two pair of earbuds. read more

Usually a great place with smart tech savvy people. Not today. In a crowded store with a very long line, ATT Customer rep "Zhane" is deliberately slowing things down and inexcusably rude. Bad for business. read more

Worst store ever! Needed a new phone for my daughter (old att iPhone not working...piece of junk). No one took our names, checked us in or even acknowledged our presence. Finally after 30 mins or so of this state of mind we walked out. Guess I'll try someplace else. Giving this store 0 stars for service but yelp made me give it 1 star to be able post this review! read more

Stopped in to look at phones this evening. Not a single rep available. I expect to wait but I'd hoped to compare phones while I did. However none of the phones on display have any of the specs with them. I finally gave up waiting when I overheard one of the reps tell another customer that he was out of luck because all but one rep was about to leave... Meanwhile they don't close for a few more hours. The store was also very messy. I gave up and left. May be time to switch read more

Pretty terrible customer service. I came in with an issue and all they seemed to want to do is sell me another phone. I get it, that is how they get paid, but customer service is how they keep getting paid. This store could use some serious help with this idea. read more

Customer service was less than subpar. Came in to upgrade my phone which online I had everything set to do the transaction. When I got there they looked at me as if I was crazy for walking in at 4pm while they were still open. My bad at my audacity. Manager sent a rep who seemed to be new to the gig which is fine but he decided to tell me that I wasn't eligible for my upgrade. I explained that everything was set online but he wasn't about it. I wasn't going to waste my time arguing with him or the manager who was attempting to install a roku system which wasn't going well. I left and did my upgrade online with absolutely no problems. This location blows. read more

Let's start with the positive: the salesman who sold me a phone was patient and knowledgeable, and would answer any question. We spent about 20 minutes together. However, this store sold me a phone which failed to work the second I left the store! After waiting two hours to discuss the matter with store management, I decided to immediately cancel my plan (thank G-d no contract!). However, the store socked me with a $35 fee to "restock" the non-working phone! Are they doing so to sell a non-working phone to some other sucker? Secondly, I received email bills from AT&T for the next two months. Since I didn't have an online AT&T account, I had to spend about an hour calling their customer service office to learn that I owed...$1.33, for two hours of AT&T service spent waiting to see a store representative about their broken phone! The same thing happened a month later. An AT&T ebill came; I had no AT&T account; and after an hour of calling I learned that I owed...$0.00! The promises AT&T's customer services representatives made about refunding my $35 were denied a month later, after repeated inquiries. Reason: they don't get involved with retailers, or something like this. read more

Great service from Jasmine-took are of me and my son today in getting a new phone-she was helpful and efficient.

Dear AT&T today you have lost a valuable customer (me) I was on your prepaid (go phone) plan and all has been going well since 2015 (not long but I'm just starting out college student ) ......... any who I had a issue with the AT&T app and needed assistance that I never got instead I got the run around and your telephone people hanging up on me I got ticked off and decided to leave service with you I bought a iPhone full priced and needed to get it unlocked your store people were mad that I was leaving you and helped me in no way or form to help me unlock my phone they ignored me made me wait and I sat patiently when they did see me they made me go to the store tablet to put my phones mei number (whatever) I do so only to have it not let me becuase of no billing history ( wtf I've always paid up since 2015 ) your worker who's name has switched 5 times and yes she switched name tags throughout the day tells me I'll have to call 611 to call customer rep I wait and I wait and I'm starting to get really upset your service rep tells me I'll have to go to a different store to get my phone unlocked and quickly tells me I shouldn't leave and why don't I just give it time and re think I didn't need a run around I just wanted to unlock my phone nothing else nothing more they then transferred me to the store at friend ship heights this store has some of the rudest people i have ever met in my life only two nice people worked there the ghetto people there before the two good people helped me made me go on a waiting list and tell me there's two people ahead of me yet I'm the only one in the store......( they went on lunch break one of them was the manager and whore no name tag and would not identify themselves) they come back after all that time to tell me the atat store does not unlock phones and has no control over it ( at this point I'm beyond pissed why couldn't anyone tell me this from the beginning) so the wise guys you have working there ask to see my phone I told them why they said they could probley reboot and unlock it I didn't trust them I said can I do it myself they told me no and I gave in becuase I just wanted to get out of that store after they "reboot" my phone it no longer was acting rite as if they put a virus or something and me already being pissed I'm cursing at the guy and was escorted from the store now I'm with a locked phone that's extremely slow all I wanted to do was just cancel and move on not all of this I hate arguing I was only going to leave you guys temporary and come back but after this I'll never use your service and I don't care if I have to post and write against you everyday you can't treat people like this and this is the sugar coated story thanks for destroying a good relationship we once had I'll never be back !!!!! read more

My wife and daughter and I stopped in on New Year's Day to inquire about new phones and a new contract. Alvin Queen assisted us. He was friendly, knowledgeable and honest. Exactly want anyone would want from a cell phone consultant. Thanks, Alvin. read more

I don't do many reviews but wanted to say how much I like this location. I have only needed their services about 3 times in the last few years, once last week, and I have always had extremely positive interactions with professional knowledgable representatives. I will continue using this location for my ATT needs. read more

I was very pleased with two reps, Erwin and Walt, who helped me with several items of business. They were very patient, helpful, knowledgeable, and provided excellent service. read more

I came in to switch out my old phone for a new one after my 2-year contract ended, and Alvin made the thorough process quick and easy. As soon as we got into the shop, he stepped forward to lend us a hand and made the phone switch efficiently, with a nice, easygoing attitude. Definitely recommend going to him if you're looking for a quick, easy and informative switch. Thanks! read more

Fabulous service. Wonderful assistance. Highly recommend going here over Apple Store! Anaya and Zhane are standouts!! Don't order via Aplle--go to AT&T! read more

Have been a few time to this ATT shop and the service has been very good and speedy - unlike other ATT store where service was slow, inefficient. read more