I have never had a problem with this store. We have 4 phones on our plan and have gone to this store for replacements when needed. I went in with a phone that was password protected by mistake by me. Lamont (store manager) was so kind and helpful in restoring to working order. Furthermore, I witnessed how respectfully he spoke to customers especially an older woman who was so grateful to get her problem solved. I have been with ATT since my first mobile phone and will continue for the foreseeable future. Finally, these Yelp reviews are very one sided in that only the people who have had a minor problem feel a need to review. I hope this review gives people the opportunity that ATT is a good company with a great staff. Thank you Lamont and ATT read more

I went January 20th to upgrade my phone. Store had 2 customers including me ,manger assisted me. Once the other associate was available the manger handed my sale to the young man. Manager had to bring the associate up to speed on my sale. They went in the back room . Not very professional, hassle for me basically start all over, then he was rushing my sale. I get my first bill 1 month later they added an extra phone line. Of course NOT one word was told to me the customer. Will not ever go back to this location again, bad manager. read more

Store was filthy, service was lazy and awful we walked out! Will never go to this store again!

I went there to buy a smart phone. The salesman told me that he would only sell me a high end iphone. Because I wanted a smart phone he told me to go to Wal-Mart or Best Buys. Lousy customer service. Will never go there again. They are only interested in making a commission on high end phones and don't want to be bothered with customers otherwise. read more

I give this store zero stars but I had to choose been waiting 20 min to buy a case. A phone case we were acknowledged by friendly staff but it doesn't justify the wait!!!!!!!!!! read more

I went to the Willow Grove Mall AT&T store to have my phone number switched from my parents account to my own. I told the guy working the counter I only wanted the 2gb data plan. He agreed & said it's all taken care of & said it's done. When I asked my for a receipt or paperwork he stated "oh you don't need it, it's all online". I was a new a customer I had no idea how the online services worked. The tone of his voice and the line he said made me a bet skeptical. When I received my bill a few days later I was furious. He put me on my parents family data plan giving me 10gb monthly for one line. I called AT&T & explained my problem but, I was already "in the billing cycle" so I had no choice but to pay the $145 bill or have the option to not pay the bill and having my phone shit off & ruin my credit. Always get everything in writing!!! read more

Went to this AT&T location to get a new SIM card and screen protector. Long story short salesperson was definitely into some shady business. Switched my SIM card but would NOT let me take my old one with me. He told me they are instructed to keep them and they destroy them. He also had 2 personal iPhones that he kept going back and forth between during my transaction, looking back I truly believe he was up to something. Fast forward 24 hours later my bank is contacting me that my bank debit card is being used at a giant for 150.00 gas purchase. I had my physical bank card in my possession, somehow my bank debit card info was being used without the physical card. This is the same bank card I used to pay for the new SIM card at the ATT store. The bank froze my card and refunded me the money debited. Further investigation produced video and time of the transaction at the Giant gas station. att corporate upper management was notified, complaint filed and under investigation. ATT corporate told me they are by law instructed to give customer the old SIM cards back or destroy them in front of the customer by which neither was done. Police report filed with district this store is in. Store manager was called but this particular salesperson was the one answering the store phone and would say manager isn't available. So at this point I'm letting the authorities and ATT corporate handle it. I would be real careful doing business at this location as I believe this salesperson used my SIM card to retrieve information for possible identity theft, along with copying my debit card info at some point during this transaction.. read more

I came in to get an upgrade for my husband. The employee who helped me was very friendly and helpful. I made the mistake of assuming he knew what he was talking about and now I'm screwed. Thanks for nothing Rak read more

If I could give zero stars I would. This was the worst customer service that I have ever received. My parents went there to get sim cards installed and they got locked out of their phones. My parents didn't know their passwords (they are elderly). They were told that their phones were "done" so they sold them a new phone, mind you not on our plant but one that uses minutes! They didn't know any better. They went back a few times to this store and my mother left crying everytime, I had to drive 550 miles (during a pandemic) to help them. I called them several times on the way there and no answer (phone never rang) Needless to say, after getting apple involved, there is nothing wrong with either phone! I went back to the store myself and told that they were taken advantage of and the phone didn't always work and the only way that they would take the phone back was with the $55 restocking fee! Needless to say, the $124 that my fixed income parents had to pay for this phone that didn't work all the time, when we returned the phone, they got $19 back! read more

As laziness hits an almost all time high, Joselito, feels the need to let the world know. About 3 days ago my phone completely conked out and said goodbye. I went over to ATT to have them replace the phone with all intentions of purchasing a new one. Knowing full well that I had to spend a good amount of money if I wanted a phone, no problem! As I went in it was completely dead! Perfect! No lines, no craziness, no nothing. I went over with 2 sales associates my issue and right away they said I had to take it to Apple. Apple = 3 hour minimum wait as well as the apple associate telling me that the guys at ATT could have done the same thing with no wait. The reason I'm posting is because less than 24 hours later the wife has an issue with her phone. Went the SAME route. ATT says take it to Apple and Apple says ATT could have fixed her issue on the spot. Just pure laziness!! Demand the replacement and do not take NO for an answer!! read more