We can't say enough about our positive experience. Just a little bit of Will and Hope is all we…read moreneeded to get my new phone working. We came here because it is a corporate owned store. Background: I received a notification that Verizon would provide me with a special promotion, upgrade my 3 year old Samsung to a brand new one. The deal was pretty significant even though I was still happy with my phone. It was a deal we could not pass up. I called to inquire about the promotion and ended up finalizing over the phone. Verizon would send the phone to the location of our choice which was in Greensboro because it was very close to my wife's work. She picked it up on her way home. On to the story: Because I wanted to make sure the transition was handled completely, we made an appointment (realizing there would be a cost) to get everything transferred and set up at the Verizon location in Clemmons. Carlos was who we met with at 1pm on a Saturday. He was able to transfer all my information from the old phone to the new phone but he was not able to get it activated. He suggested we call Verizon customer service. We called Verizon customer service and they were not able to activate my new phone and suggested we visit a corporate store location. We were told the store near Hanes mall is a corporate location but the one in Clemmons is a franchise. We drove to the Verizon location near Hanes mall. Will the Manager greeted us and asked us to have a seat until a specialist was available. A short while later, Hope was the next specialist available and asked us to join her as she found out more about our problem. Will came back, conversed with Hope. They were able to address the issues online with Verizon and activated the new phone. A special shout out to both Will and Hope. We hope that everyone has a lot of Will and Hope in their lives because that is just what we needed.

Buyer beware of this store!…read more I've been a Verizon customer in some form since Bell Atlantic and found their technology and support excellent. I currently am a biz customer with 6 lines. I've moved to competing carrier. In February 2026 this store sold me two phones on a promotion. My company bill jumped from 230$ to over $650. My biz account rep admitted the store was trying to fool Verizon corporate into adding lines and then deleting them without their knowledge thus giving their customers the benefit. "But we were caught" My biz rep and his boss have since ghosted me. Their online service is excellent but takes many hours and month to resolve the issue. One of my financed phone (now paid off) is locked for 60 days based on a silly Verizon transfer policy. The store will not handle "business issues". My working theory is this has happened to many customers and they don't know what to do My employees are ok in the porting but I'm working off a used iPhone 13 until Verizon keeps their promise and does the unlock on my phone.

This place saved me hundreds of dollars and a huge hassle! I actually had never heard of them…read morebefore until my cellphone provider mentioned them to me. I was saddened to read some negative reviews as my experience was great! In 20 years of cellphone ownership, I've never lost or damaged a phone. I guess I've been lucky :-)! Well, yesterday changed that. I dropped my iPhone 11 on a busy driveway and had not known till maybe 45 minutes later. When I finally figured out I'd done this, I rushed back only to find it completely shattered! Clearly, it had been run over several times. I was so upset! It would not turn on at all, and it looked really...really bad. I took it to my cellphone provider and was told it would be about $500 to get a new one. This included the unpaid balance on my current one as I was still making monthly payments for 5 more months..Agh! They suggested CPR, and said they also use them for their own needs and they highly recommended them. They were not sure that the phone could be fixed as it looked really bad, but, it was worth a try. I rushed to CPR and met with a very nice young man named Tomalex. He looked at my very damaged phone but felt they could fix it. He also said they would not charge me at all if they couldn't fix it in the end. He said it would be $170.00 which was much less than what I would have paid previously. He also told me the store wasn't busy at that time, and they could probably have it fixed in 25 minutes! I was so happy. I returned and could hear some texts going off on my once dead phone. I was thrilled! He let me know that they were almost finished with it (and within the time he stated previously too). In minutes he was handing me my beautiful phone...looking perfect...and working!! Just look at the before/after pictures I posted and you will see for yourself. It looked even worse in person, but this place fixed it right up! Tomalex even texted me later to check on my phone and to let me know I can contact him should the phone have any issue at all. Wow! it's been almost 24 hours and all is working great with no issues at all. I highly recommend them and will always use them (but hopefully won't need to). 5 stars all the way!

If I could give this place 0 stars I would. My husband dropped off my sons PS5 for a HDMI port fix…read moreand we were told it'd be a week and it'd be ready. We dropped it off on July 24th, gave them a week didn't hear anything. Called and they could find the PS5. Told us they didn't have it any where. Ended up "finding it" and telling us the guy that fixes them was going to be out and we should get a call within a week. It is now August 26th, still no PS5 and when we call to get an update, they have now LOST THE WHOLE CONSOLE. GO ANYWHERE ELSE BUT HERE. LOST A $500 CONSOLE. Gtfoh. DO NOT bring anything to these people or this place.

Gary is awesome! Great communication with a quick turnaround. His price was great and the service…read morehe provided was spot on.

I got my phone fixed the same day I called. Price was very good compared to other places I checked…read more Thanks!

Fast, repair work, at a reasonable price. Very professional. An hour to fix a completely shattered…read moreiPhone screen. I will definitely go back if the need arises. But they also sell phones and do other repair work, so hopefully it won't be another screen.

From the owner: Cell Phone Repair, Tablets Repair, Laptop Repair, Cell Phone Unlocking, Sales, Accessories, Talk,…read moreText, Data Multi-Carrier New Phone Plan Activation & Bill Payments. Huge selection of of Unlocked Phones. Serving Greensboro, Burlington, High Point, Winston Salem and the Triad area.

I would rate this place no stars if I could. I used this service to replace the screen on my…read moredaughter's cellphone. They took more than 2 weeks, were not communicative about the delays in getting the replacement screen, and actually never resolved the underlying issue. Upon going into the business the girl that assisted me at the window was disheveled looking and you could hear the owner speaking on the phone loudly bragging rather than helping his worker. She in fact needed help because she had to step away and ask him questions multiple times. Had he taken the time to properly assist her and I maybe the issue would have been resolved. For $110 and a couple trips and calls to the "business " my daughter was handed a phone with a replacement screen that still had a black screen that would not turn on. I hate to write such a poor review on a small black business but I feel taken advantage of and will always advocate for myself. Stay away from this business!!!

straight ass i always took my phones there an I always had lil issues but ignored em due to not…read morecaring but i take a new phone that barely had any screen damage just wanted it fix an they put some cheap bs even tho i asked if its apple products they use.... Next day 12 hrs later screen goes black and they tell me its coverable but it always going to be that way after it gets replaced stg they SUCKKKKK

Highly recommend! Excellent service, trustworthy, friendly. I'm so happy I found a trustworthy…read more"IT Guy".

I called Apples2Apples anticipating a hangup click after explaining my dilemma. I wanted to…read morereplace a DVD optical drive on a 2006 17" Macbook Pro laptop. Huh? To my surprise, Rudy said bring it over. Once there, Mike the expert, wondered if he could find the drive and if the antique laptop could handle the operation? Yes to all. The laptop has a "new" drive and runs like new. Thanks Mike and Rudy.

I dropped and broke my phone and went to this store for a replacement. I usually hate going to any…read moreVerizon store because of past experience but I was pleasantly surprised this time. I was assisted by Trevor, who was very knowledgeable and helped me switch out my phone. I went back several days later because I didn't like the phone that I picked and Trevor was there to assist again. Everything went very smoothly and I am very pleased with the service at this store.

The sales person put a $50 extended warranty on our bill with out disclosing it and charged my…read morecard. Only in reviewing the bill did I find it. When questioned she tried to hurry thru it stating it was standard. Ultimately she refunded it but the whole transaction was totally unethical. We will never use this location again.

I just feel like I am getting ripped off every time I interact with Spectrum internet. So many…read moreupcharges and inadequate customer service and the gadgets they sent me never work at first, I had to have my boyfriend figure it out twice and he said they sent the wrong item. Of course there is no customer-friendly internet company here (or maybe anywhere?), so we just have to put up with it.

If I could give a lower rating I would! This company sucks....period! Raise your bill without…read morenotice and then tell you " we told you last year you rate was going up! its on you statement from last year...." Their "chat" is a AI bot and doesn't help you at all. And they don't give a sh*t because they're the only one available in my area, so they got the market cornered here. And the internet goes out without any warning and when it comes back on it's very spotty and blurry on the tv......plainly put.... they SUCK!!!

Adding to my prior 5 star review. Always impressed by the excellent customer experience at this…read morelocation THRUWAY SHOPPING CENTER in Winston-Salem NC off Stratford Road. Great to see John doing his always exceptionally great job. Today see that JESSICA is just as on top of things. Every interaction with any representative to include more than the 2 mentioned, has been above average.

My Motorola phone had gotten a virus from an app download and was operating erratically. The store…read moreagent, "Gary", was so very nice and helpful. He knew exactly what to do and in just minutes my phone was up and running again. This is the second time that I have encountered Gary at this store and my experience at T-Mobile was exceptional. We need more company store agents like Gary! However, because of him, my T-Mobile experiences have been great, and I can positively recommend this company and especially this store, to anyone.