As a new customer, I went to the store to have my new sim card activated. My rep was very kind and…read morepatient with me. However, nearly 1 1/2 hours later, unfortunately, his tech support team could not activate my business number. Later in the afternoon, I called their support number, and I was able to get my second line activated along with my new router working! Being is sales and service, three observations: Manager on duty did not seem to be visible Only once did I see one of the team members lift of his head to acknowledge a customer who had just walked in Lack of staffing

Super convenient location whenever I have phone issues! The staff here are incredibly friendly,…read moreknowledgeable, and always ready to help.

Went in last week, my Husband and I are finally getting rid of Comcast and decided to try TMoble…read more They were so patient, set the Internet boxes up so when we got home all we had to do was plug them in. They also set up our new phones, we always had 3 Sons that did this but they are all busy. Everthing is all hooked up and working, never been happier. It truly was easy and the two gentlemen working were wonderful.

T-Mobile provides the best service, if I call them w a technical concern. Bunch of GENIOUS'S who…read morehave tremendous product knowledge. Always so very helpful & super polite. Thus, I am w T-Mobile FOREVER!

My husband and I have always had good experiences at the Verizon store on Skokie Blvd. But today…read morewe had the best experience ever with Danny. He was knowledgable, kind, patient, and just simply outstanding as we bought two new Iphones. We have never experienced such a high quality of service delivery. Judy E

Working with Jake was simply refreshing. After a two hour phone call to Verizon prior to end of…read moreyear and reporting that the sales person who works at the Verizon store simply lied to me and told me she was giving me a promotion (she did not give any promotion), things were a mess. I simply asked Jake what could be done to correct this horrible experience (I have only had Verizon service since the "beginning" honest. I was in with my old phone (had offered it as trade in but had been refused, more than once) and told I would have a 2x credit adjustment next month and that my bill would be decreased by 2/3 after that. He was patient, polite and acknowledged all who entered the store. THANKS Jake!

I am one of those people who wear a watch every day. About four years ago, I had my watch battery…read morereplaced at Batteries Plus for the first time. Two years later, I went back for another replacement, since watch batteries typically last around two years. That time, the associate suggested I opt for their "KITWATCHLIFE" service, a lifetime battery replacement for that specific watch, for $21.99 plus tax. It was only about $9 more than a standard battery replacement, so I figured that if I used it just one more time, I would come out ahead. I was told all I would need to do in the future was provide my phone number. I saved my receipt, just in case. Fast forward to today, I returned for another battery replacement. The store was empty except for one associate, Samantha. At first, she seemed hesitant, not because she didn't want to honor the lifetime service, but because she was concerned about damaging an expensive watch. She mentioned that if the watch was worth more than $150, they might instead offer to refund the lifetime service fee or transfer it to a different watch. I told her the battery had already been replaced twice there without issue. She decided to proceed and, to my surprise, replaced the battery in just a few minutes, much faster than previous visits. In the end, I definitely got my money's worth. If you have a watch that isn't particularly expensive, I think this is a good program to consider at Batteries Plus. Just be aware that some staff might be cautious if your watch is on the pricier side.

I broke my phone and the screen was cracked and they fixed it in 1hr 30 mins. Come here if you want…read morequality repairs in small timepieces.

If I could give them a zero I would! Verizon sent me to this place to fix my phone. I explained to…read moreMike what was wrong. He turned my sound on and said there it works. I said well you didn't fix the issue that I'm not getting notifications. He starts yelling at me. I said there's no need to yell Verizon sent me to you. You could just tell me you aren't competent. Anger management for Mike!!!

I tried every trick on Google to fix a problem on my laptop, finally called around a few places to…read moreget an estimate to repair. UBreakIFix suggested I bring it in instead of quoting a "standard rate". I took it in that afternoon, they knew exactly what the problem was but did a diagnosis, then fixed it. Fifteen minutes and done. I saved a bundle of money and time. Thanks so much!

Craig has fixed multiple iPhones (3) and an iPad for me over the years. Each repair has been…read moreperfect and with quality parts. I stoped by again today and he mentioned to me that he recently switched companies so I wanted to leave a review for his new company. (His old company had all five star reviews...this guy knows what he's doing!). He is still located inside the Macnician office in Highland Park behind the Dunkin' Donuts. I didn't know that there was a difference in screen repairs until I broke my phone when I was in downtown Chicago and I went to a different place that put in a cheap screen that failed and then a second cheap screen that had a big white mark on it. I've never had these issues with Craig and I would recommend him 100%. His screen replacement cost is very inexpensive and again, it's always perfect. Thanks Craig!

Stopped by thinking my iPhones port needed replacing. Would have gladly paid the $55 to do so…read more Instead they dug out the port taking a good ten minutes and sent me on my way. It is nice to deal with honest people. Next time I have an issue Mac related they will be my go to service.

If I could put zero stars I would. I paid over $100 for my iPhone 6 screen to be replaced and…read morewithin six weeks the glue between the glass and the framing started separating (which after research found out this is due to cheap and sub par replacement parts). Although I paid for a 1yr warranty the store refused to replace or even help fix their wrongdoing, and insisted that I pay full price again for a replacement because the screen has a hairline scratch which voids their warranty. The warranty they offer is obviously subject to their discretion at which they will use any excuse to not to fix. This issue seemed second nature to them which made me realize this is a scam they frequently use, and more importantly us to pressure women into further sales. I wouldn't wish this treatment upon anyone.

My girlfriend has a cracked screen on her 3GS. We got there and the guy who helped us was VERY…read morehelpful. We got there and he fixed her cell phone in much less than 15minutes. It works great and she has no problems what so ever with it . If she knew it was going to be this quick and painless she would have came much sooner. I highly recommend this store

Here is the revised Yelp version with the company and watch brand names removed:…read more **No to Jules -- YES!!!! to Alexa and Rachel.** Alexa and Rachel are wonderful representatives of this jeweler: helpful, sincere, professional, and welcoming. My experience with Jules was the opposite. That is my opinion. Accept it or disregard it. I will buy here in the future **BECAUSE of Alexa and Rachel, DESPITE my interactions with Jules.** I visited the Highland Park location to have four luxury watches sized, timed, function-tested, and assessed for possible service. The store is an authorized dealer for two of the brands. I clearly explained that the watches had been purchased through reputable secondary-market sources and that I was **not** requesting formal authentication or a certificate. I simply wanted an experienced professional to examine them and tell me whether anything appeared obviously wrong. The first person I spoke with understood the distinction. She appropriately explained that official authentication would require sending the watches through service, but said they could size them, time them, and give them a general examination. When I called again to confirm that the appropriate staff would be available, Jules repeatedly interrupted me and sternly emphasized that they would not tell me the watches were "authentic." I was not asking them to do that. When I arrived, Rachel greeted me and listened to what I was requesting. Jules then called out from across the counter that she had **"ALREADY EXPLAINED WHAT THEY WOULD DO--SIZE AND TIME!"** That was unnecessary, unprofessional, and embarrassing. Rachel took over and handled the situation appropriately. Alexa later assisted with the sizing. Both clearly reiterated that the store could not certify authenticity, which I completely understood, but they also gave the watches a professional look and said they did not see anything that immediately caused concern. That is all I had requested. Spotting something obviously wrong is not the same as formally certifying authenticity. Asking for one is not demanding the other. If an authorized luxury-watch dealer cannot recognize an obvious concern while handling and sizing a watch, then both the dealer and the customer have a larger problem. A relationship with a jeweler **IS A RELATIONSHIP.** It is built, cultivated, and curated over time. Every interaction either strengthens that relationship or erodes it. Luxury retailers should remember that they do not know what a customer may purchase, trade, service, or recommend in the future. The long view matters more than proving who is "right" or who is in charge. I sincerely hope this feedback is shared with Jules constructively. This is not written merely to embarrass or criticize her. If management believes my perspective has value, I hope she is given the opportunity to hear it, reflect on it, and learn from it. Everyone can have a poor interaction or an off day. What matters is what someone does with the feedback. Alexa and Rachel understood the distinction and represented the store exceptionally well. They are the reason I would return.

We have been customers for the past 16 years and not only have we purchased Rolex and Cartier…read morewatches there, but I've also had many watches serviced there. We have also recommended this place to our siblings & friends and they have purchased from them and I will no longer do so. I had purchased a pre-owned Rolex last year out of state and we wanted to get it serviced. But. They refused to do it! The watchmaker "heard" and called the lady at the front desk to tell her to tell me that they wouldn't service my watch. There is technically nothing wrong with the watch however because it was bought used and not CPO so we don't know when the last time it was serviced. The watch is approximately 20 years old. (we did get box & papers with it ) They always say you should get it serviced every 8 to 10 years so since we have no clue, when was the last service, I brought it in to be serviced. I think they didn't want work on it because it was a watch that was purchased outside of their store. Because I really don't understand why they would turn me away. I'm a loyal customer bringing in a Rolex to be serviced but not anymore. I am stunned. Awful customer service!