he was great! they did a great job in fixing my headphones. super fast service at fair priceread more

They do a great job with being efficient but they recently replaced my screen this past march and…read morenow my touch sensitivity will shut off and I have to constantly turn my phone on and off to reconnect my screens ability to function. So they are fast but might be too fast and miss some details with reconnecting a new screen to you phone. I have gone other times and it has been great! It was $125 for new iPhoneXR screen so it is definitely on the pricey side. Sad that this last time has made my phone more difficult to use. A refund or re-repair would be lovely but I have lost that receipt since because I am used to trusting their services.

I've had my Apple Watch serviced here for a battery replacement. Best price compared to other…read moreshops. Based on that experience, I decided to take my iPhone 11 Pro Max here to replace a damaged screen. Again best price compared to other shops. Took 45 minutes. I'm happy with results: looks and functions like new. I highly recommend this place. Outstanding work at a fair price.

They glued a flyer on my car's window which left a lot of residue that isn't coming off. I don't…read moreknow why Alan thought this was a good advertising tactic.

I very highly recommend Zytek Services! Paul is so friendly…read moreand knowlegable. SO very glad I chose to have him fix my computer. GREAT SERVICE!!!!!

I highly recommend Zytek's. My computer was being very difficult and it came back working…read moreperfectly! Pricing fair and explained up front clearly. Sincere thanks!!

I have purchased two computers from Waukegan Computer. Both times the encounter was great. The…read morestaff is professional, experinced, friendly, and extremely helpful. They listened to my needs and made sure I received the right computers. It feels so good to buy equipment that is recycled. And, when I had a small problem setting the computer up, they went above and beyond to help me get it functioning. I will never go anywhere else to purchase computers or peripherals. Thanks to all the staff.

I purchased an item through one of Waukegan Computer LLC's eBay stores ('Off-LeaseDeals'). After my…read moreoffer was accepted, the order was cancelled, and I was later told the item had been sold in their store instead. This was frustrating and left me without the product. I would advise caution when buying from their online stores as orders may be cancelled if the item is sold elsewhere.

I called ahead of time like three times asking for different details like hours, service times,…read morepayment, etc, and the man was just so patient and kind. The service was great! The man was just so kind and understanding. Definitely recommend !!

I hope more people realize these are the businesses we should support. The gentleman fixed two of…read moremy iPhone 7s and an iPod touch. I refuse to run out and get the newest gadgets and I'd happily go back to a brick phone. I'll definitely be coming back to this place.

I would recommend Had to get my screen replaced on my laptop…read morebecause i think I accidently stepped on it - I dont recommend doing that lol Was given a quote for service and was completed within time quoted very happy to have it back Mark is a very personable person very responsive was nice to meet him and will for sure think of him again the process was simple and smooth which it a great service/value Thanks Mark! Tom

Not for anyone needing help understanding technology My…read morerequest to discuss and explain in person, since I'm computer illiterate was meet with "sorry we can't help you" Stay in your car and we'll meet you in the driveway Mentioning competitive pricing was also a non starter Happy they don't need the business as I was happy to take mine elsewhere

Worst phone repair shop ever & insanely overpriced service! Save your money!!…read moreThey use very cheap, low quality items to replace original iPhone screens. I confronted the guy right after he switched it out that the quality of the screen was super terrible, but he tried to say that this is the brand they use all the time without any issues. However, he then all of the sudden offered another (shitty) brand I didn't like either when I asked to out my original broken screen back on. I told him he needs to be upfront with the customers that his quality is not as good as the original one before providing any service. And when I wanted to leave with my original screen, he then proceeded to say we owe him $49.99 for just switching screens. Do not trust them. Rip off!

The gentleman that is working at the store gets a really hard time from the people that patronize…read morehis shop. He worked very hard to repair the back glass on my iPhone 15 pro, was very careful and did a really good job, and on a religious holiday for him too. He was very kind and did his best to repair a difficult product (right to repair is a thing, Apple), and gave me a very good price for the work he put into fixing my phone. This kind of thing takes skill and he deserves to be compensated and treated fairly for his effort. I hope I won't break my phone again but if I do, I will go here first.

Brian service was great & customer was excellent, I highly recommend him if you have computer neededread more

Brian has always helped me with my computer issues for years. I love the motto on his business…read morecard. Service is not just a word, it's a commitment. That's so true. I would recommend him highly. He always fixes the problem.

Customers Beware! This past weekend I went to get my S4 screen fixed and ask for a quote. I gave…read morethem my phone they looked at it...whispered to his manager and stated that he could fix it for $130. I ask how long would it take and they stated only a few hours (3 hours). So I decided to allow the business a chance. Big mistake. When I called 3 hours later, they stated my phone was ready and so I went to pick it up. Looked over my phone and seems like it was fixed. I asked if they could explain the 1 year warranted and he said that if I didn't like what my phone looked like or operated, that before I left the store he would adjust it. How is that 1 year warrant I asked. Some what upset, I went to pay and he rang me up for a total of I $190!! I was like, what happen to the quoted $130? He had me pull out the receipt that he hand wrote and pointed that the initial price was $130 and that didn't include $45 in labor fees! In the end it was my fault for not looking at the receipt before I left and allow them to fix my phone but wow that's some shady S**T. Couple of days later the responsiveness decreased drastically and now I get internal bumbles on my screen. I say again. Beware!

These people made me so angry, I created an account here just to warn people away from them. There…read moreare several kiosks in the Gurnee Mall with similar names all dealing in cell phone accessories, etc., but they are all owned by the same person. I bought an iPhone cover for my wife for a Christmas present 12 days before Christmas. When she opened the package Christmas morning, she discovered that the case was broken--the corner of it had been broken off, but was snugly placed inside the package and just fell off when opened. When I tried to return it on the 26th, I was first shuffled from one kiosk to the next in search of the 'manager'. When I finally tracked him down, he at first refused to accept a return of the case. He claimed that store policy was not to accept returns after three days. The receipt said, printed right on it, that I had 14 days. This lie having been busted, he then shifted. He claimed that it was "impossible" for the case to be broken in the packaging because all of the cases are "100% quality inspected". I told him, then, that some inspector must have missed this one because it was broken, and packaged that way. Again, he said that was impossible, then he got more personal. He told me that he didn't believe my story. Yep, he stood there and called me a liar to my face. The female employee working the kiosk there stood next to him and laughed at my frustration and indignation while he did it. Ripping people off by selling them broken merch is, apparently, just a game to them. I refused to leave, and he started to get nervous because customers were waiting and hearing the awful way I was being treated. Eventually, he broke down and agreed to exchange the broken case, but he only let me select from the cheapest rack of cases on display, claiming (again, this was *another* lie) that those were the only cases that would fit my phone. I wound up losing money on the exchange. Never, never, never buy anything from these kiosks. I could have gotten better service and return/replacement terms buying the case used online.