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AT&T Store

2.3 (52 reviews)
Closed 10:00 am - 6:00 pm
Updated over 3 months ago

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Photo of Susan S.
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5 years ago

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6 days ago

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27 days ago

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2 months ago

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2 months ago

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5 months ago

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1 year ago

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2 years ago

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4 years ago

I had another great experience at the AT&T Store in Vernon Hills on Monday 5/31/22. Thank you, Justin!

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7 years ago

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5 years ago

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4 years ago

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7 years ago

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5 years ago

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6 years ago

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Photo of Jes F.
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8 years ago

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4 years ago

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6 years ago

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6 years ago

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9 years ago

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9 years ago

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7 years ago

Very rude and with no intention of helping. They rather just pawn you off to a other location. Very disappointed.

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3 years ago

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6 years ago

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7 years ago

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Photo of Alex F.
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6 years ago

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8 years ago

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6 years ago

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Photo of Ana B.
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12 years ago

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5 years ago

Horrible customer service!! Nobody greets you a d says hello. They make you wait over 60 minutes when you have an appointment.

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Photo of Anna G.
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8 years ago

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4 years ago

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11 years ago

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11 years ago

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9 years ago

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13 years ago

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12 years ago

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7 years ago

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11 years ago

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Page 1 of 2

Ask the Community - AT&T Store

Review Highlights - AT&T Store

He was extremely nice, he answered any of my questions and made the whole experience quick and smooth.

Mentioned in 2 reviews

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AT&T

AT&T

4.4(7 reviews)
0.3 mi
$

I had to trade in my previous phone, and the process was easy, quick, and straightforward. When I…read morewalked in, someone was there to help right away, and I only had to wait a few minutes on a Friday evening. The staff at this location are professional and efficient. Billy took time to go over the billing process and provided a receipt at my request. Compared to other store locations I'd say this one was by far the best! Highly recommend

I went into this store with the intention of switching back to my previous phone…read more Long story short, I lost my phone for over 24 hours, during a work trip, and was stuck getting a new one to be reachable for my job, only to have my phone found and returned later. I missed the window of return due to illness (yep, sick for two weeks plus) so I felt stuck with this new phone that I never really wanted, and frustrated with it's functionality even though it's supposed to be "better". I hated it. It's the newest iPhone XR - stress makes you do stupid things and spend money - and my old phone was an 8plus, which I loved. Not to mention it has all of my fave apps and my life on it by now. After talking with George at the AT&T store, he convinced me to keep the XR, I'm already paying for it so why not? And he showed me a better way of using it so it's more like my old phone, but better. He showed me shortcuts, ways to resize my keyboard and even how to add the touch button that I missed so much from my 8plus. What a bonus! He was even sweet enough to share his screensaver photo with me (by air drop) so I now have Rick & Morty to brighten my day every time I pick up my phone. George was a light at the end of this dark tunnel, technology can be so irritating, but he was really kind and professional and I will always go back to this location for all of my cell phone needs.

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AT&T
AT&T
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BestBuy

BestBuy

2.3(107 reviews)
0.6 mi
$$

Placed an order for pick-up today. I've been to this Best Buy and I like going to it because it is…read morein Lake County and the taxes are cheaper. I pkaced my order at 3:24 PM and it was ready to be picked up my 3:34 PM! I headed over and when I arrived, I checked in on the app and it was updated with a button to indicate that I'm in line. We shopped for some phone accessories but didn't find anything we wanted. So we made our way to the pickup line. We were greeted immediately and I mentioned that I was picking up an order. The cashier scanned my phone and quickly pulled my order. I checked it and it was exactly what I ordered. The cashier said thanks for the order and we were on our way out. Overall, the service was the winner here. Staff was friendly and the item I purchased was $100 off where every other store I checked online had it for regular price. I highly recommend buying from this location as the staff is quick to gather your online order and they are very nice at this store.

I wanted to buy a new computer at a store, instead of online, so I could ensure a salesperson earns…read morea commission. The experience was not great, though there were some bright spots. I was initially directed to the Apple area. Two employees were working there with other customers - no problem. They disappeared after a bit, seemingly with those customers. About ten minutes of waiting later, hoping someone would be ready, I found both employees at the Microsoft area. No one had been available in the Apple area for that long - it seems understaffed. Someone in sales worked with me and was largely informative. The process wasn't inefficient; buying a new piece of technology takes time. Even so, it got a bit frustrating when two errors came up. First, upon transferring me over to the Geek Squad section, so I could have them transfer the data and assess the resale value, the first error came through: The transfer was said to be $40, but the woman at GS told him me was mistaken, and that it's $40 to transfer data between phones but $90 for computers to do so. I will give them credit for the high resale value of my old computer - Apple's online estimator gave me a paltry $35, whereas Best Buy assessed it to about $150. Still, the process of figuring out whether or not I could apply that directly to the bill, had to do a store credit, etc., was something the employees had to ask multiple other people about. It is OK to do that, of course, but it felt inefficient to this degree. As the GS employee looked through my computer, she mentioned that they'd have the new computer ready (with the data transfer) within 24-48 hours. I was very surprised! I politely mentioned that no one had told me that it would be an "overnight" thing - taking some time was anticipated, but overnight or even 2 days?! She was surprised I hadn't been told yet. Sales very much should've mentioned this, and there should be more coordination between teams. I wound up leaving it overnight, especially since my old computer already got the resale value assessed and needed to be there. It was ready pretty early the next day, which is good, but this was overall frustrating. Not as important, but they love to have 2-3 loud songs all playing at the same time. It is one thing to have different songs in different areas of a large store, but this was all quite close together, in terms of where the sound was coming from, and it was jarring and annoying. EDIT: I forgot to add...they have roving salespeople from AT&T who make eye contact with you while you're waiting around and then take advantage of your kindness. I find this process frustrating, similar to people with clipboards trying to get you to sign something. It is intrusive and tacky. I don't know why they allow this.

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Apple Deer Park

Apple Deer Park

2.7(247 reviews)
7.5 mi
$$$

I dropped my phone and damaged my camera, so I made an online appointment at the Apple Store to get…read moreit fixed. Here are my thots: -Very easy to see what time slots are available and make appointment. -When I arrived, I looked around and there were no lines or signs, just a ton of people milling around. It took me 5 minutes to figure out how to register. -They told me to go sit at a table and someone would come by and help me. I began to wonder when I watched others walk in and immediately get help. -But, lo and behold, about 30 seconds before my appointment was scheduled to begin, an associate came over to help me. -She was energetic, friendly, well prepared, and knowledgeable! Jazmyne knew my name and the problem with my phone. -She took one look at it and said, "Your camera might not be broken!" She came back 10 minutes later with the broken lens cover and told me where I could get a replacement. -As I was waiting for my appointment to begin another associate was teaching a class on Apple Intelligence--very helpful! Highly recommended!!

To start, I'm not a big Apple guy, so you should go ahead and skip to another review. ;-)…read more Imma try to be very objective about my experience at this particular location. I do have to visit Apple stores occasionally because of the ol' lady. Some are better than others, but my experience at this particular location was mixed. I had to visit twice. Both times, I did not care at all for the intake process. There was nobody greeting you, and by the time I seeked out a person with a nametag and an iPad, she looked like she wanted to avoid me and go home. The girl who ended up helping me to answer my questions was more hospitable. After hearing my situation, she explained that I would need to bring my faulty device in order for them to put it thru Genius replacement program of sorts, giving me a decent amount of discount on a replacement device. So, I returned home happy. I decided to go next to the shop in Woodfield mall, where they ended up placing an order for the replacement to arrive at the Deer Park location. This is when I had to visit the second time. Now, I confess. It was super close to their closing hours when I arrived to pick up the device. But I don't believe it should be a reason to not greet you and give you the feeling of being rushed. It's my personal feeling towards a service oriented shops. If I can help it, I would not come back to either of the two Apple shops I've been to recently, but I'm sure there will be times I would have to bite the bullet and do so, only because I don't want to drive unnecessary amount to try to find a better store...

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Apple Deer Park
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iFixandRepair

iFixandRepair

1.8(5 reviews)
7.8 mi

***MILITARY PERSONNEL*** Stay away from this place. Extremely expensive and predatory. My daughter…read moregraduated naval boot camp and her phone screen was broken. We visited this business and initially all seemed well, he talked the good talk and mentioned since my daughter was military he'd provide a discount. Come to find out he inflates the prices for military personnel then provides a "discount" that actually ends up costing more than prices for the general public. A simple screen change/repair I've paid $40-$50 for the same exact phone but we were desperate as her phone was inoperable due to the broken screen thus leaving no other option since she was to ship out the next day. I ended up paying $150.00 after "discount". People like this should be put out of business taking advantage of our military members. Unpatriotic POS. If you have no other choice, do not go in uniform or mention anything about military as you will be charged more.

let me say that this review is being written for the location in the Walmart in Antioch. Because I…read morecan't find it so this is the next closest one. They tried to tell my son that he needed a brand new battery port for $130 and he went to another place and they simply blew out the dirt from his battery port and it worked fine and they charge him $30. When I called, the guy tried to tell me that that was not the safest thing to do and so that's why they didn't recommend it. Total scam.

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iFixandRepair
iFixandRepair
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AT&T Store - mobilephones - Updated July 2026

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