2/24/22: Where do I begin? We've been searching for a senior assisted living facility with a memory…read morecare option for my grandmother for months now. She's been in and out of the hospital & hasn't been treated the best. My daughter found this place & fell in love instantly. She went on a tour with Shannon a few days ago & called me on FaceTime to speak to Shannon as well. My grandmother's traumatic situation was explained in detail & she made it seem like it wouldn't be an issue. Unfortunately, that was a lie. The paperwork was given to the hospital she is in to complete & it was returned to them for review. The hospital listed something about her being "agitated" and put in restraints there, so Leslie Jones called me today to get further explanation about it. I explained that my grandmother has been placed in restraints at times to prevent her from getting out of bed & falling. She is not used to being forced to stay in bed & not being allowed to use the restroom like a normal human being, so she does try to get up. The staff there doesn't want to waste time getting her up & doesn't have enough people to watch her, so they just put her in restraints. I've complained to hospital administrators as well as well as other agencies about her treatment. Nothing has changed. Today, they were supposed to do a virtual assessment with my grandmother & the social worker at the hospital. They were a no show. They didn't give notice that they changed their minds or anything, so the hospital social worker got nasty with them. How is that our fault??? They decided that she wasn't a good fit there & I'm confused as to why when they have dementia patients there already who sundown and get agitated all the time. My grandmother's agitation has nothing to do with dementia and everything to do with the hospital treating her less than human. This facility, although very beautiful, clearly can't handle dementia patients. After researching them after this happened and seeing that they allowed a dementia resident to wonder off, I guess we dodged a bullet. Check the complaints on this place with government entities; not just reviews on Yelp and other places. They are unprofessional & you couldn't pay me to place her here now. Thanks for discriminating & saving me the headache of having to take her out of there, Anthology.

Do not have enough staff and they constantly have to be policed on following simple care plans…read more For over a year my mother has not been consistently showered or checked on when she is supposed to be, per the care plan. Also 90% of the staff is utterly clueless how to speak to or manage loved ones with dementia or cognitive diseases.

Pathetic management, mediocre food. Regular rental increases regardless of service!read more

From the owner: When you arrive at The Crossroads at Bon Air, you're welcomed into a warm, inviting community with…read morefriendly faces, meaningful connections, and support that feels like family. Our independent living, assisted living, and memory care community offers comfortable living, thoughtful amenities, and a maintenance-free lifestyle designed to help residents feel at home. Residents and families can feel confident knowing there is a team committed to comfort, connection, and quality of life. This is The Crossroads at Bon Air -- where residents become family.

Daphne is awesome, such a friendly staff and a clean property. It's important that the home for…read moreyour elderly loved ones is certified and accredited. They get tons of new residents from all over the country because of their reputation. Tell Daphne Trey sent you!

My mother moved in mid-September 2025 and were notified December 4, 2025 that the facility will…read moreclose February 2026. We were not told about any potential sale or that the facility was looking to sell. Within about a month of moving in, the facility attempted to increase her level of care, an additional $500 a month to assist with showering and dressing. At no point was my mother in need of assistance to shower or to dress, and the facility was told. I was told the executive director would be in touch and as of 12/10/2025, I have not been contacted by anyone regarding the supposed need for increase level of care and therefore increase in monthly cost. I don't know what the reason was to try to get more money a month, but surely they knew there was a sale in the works. Very disappointing. Also, disappointing was our discussing prior to move-in how important it was that my mother was able to go on outings/excursions. We were told their bus was not wheelchair accessible, but they were working on it. I found through research that the bus had not been in use since approximately 2022. I was also told, in writing, they were going to suggest my mother participate in at least 50% of the activities offered. Not once has my mother been encouraged to engage in activities. I realize the facility closing may render opinions moot, but maybe it acts as encouragement to do more in depth research on a facility.

The name of this facility is Morningside at Bellgrade....we have two family members at this…read morefacility. We have been very impressed with the care and attention that the staff gives our family members. Even before our second family member moved into the facility, the administrators were extremely helpful in assessing the medical situation and advising us what they thought we should do. They have gone above and beyond the call in assisting our family. Highly recommend this facility. They treat all of us like family and assist us in any way possible.

In searching for an assisted living facility the task was difficult and stressful. I had my mind…read moreset on one place due to its location and reputation, but felt I owed it to my loved one to do my due diligence and visit all of the places close by. When I went to Southerland Place and toured the facility I knew this was the place. Their executive director, Sam Stoddard, took time to walk down the hall to say hello and make sure someone was helping me. Later as I talked with him, I could tell he was a man of integrity and cared about his residents. Then I met Courtney, their sales manager, she has a great personality and knew all of the residents by name. As I toured, I tried to watch how the staff interacted with the residents and was impressed with love they showed to each individual. We had lunch with the managing staff and really enjoyed the food and company. They even let the residents help with planning the menu as the chef came out during lunch to discuss options for the next week. Larry and Rena deal with the assessment and all nursing type stuff. They listened and treated my loved one with respect. Nancy, the business manager, has been a great help with getting the proper paperwork needed for long term care insurance. Her door is always open, if you have any questions. When we moved in Sam and Ronnie helped with the move. Ronnie is the manager of maintenance and is quick to help you with any request you may have. It has been 2 months since my loved one moved in and they love the place. The family has seen a big improvement in our loved one mental and physical state. The activities are great! They have had a Senior Prom, Bingo, Card games and other things to stimulate the minds of their residence. At lunch the staff came in and provided entertainment by hula hooping and even Sam got in there and gave it try. My loved one laughed and still gets a chuckle when thinking about it. One last thing that has impressed me is when I see Courtney she always ask how we are liking the place and if there is anything that the Southerland Place can do to make it a better place. I like this because it shows that they are always trying to improve the place. If you are in need of an assisted living facility I strongly recommend The Southerland Place.