I can text them and get an answer rocky away. I call and they are there for me. I always leave…read morethere feeling great

Horrible. Staff REFUSES to answer questions. When closed for lunch no way to reach them. Very…read moredangerous for a sick animal. Note they were in bankruptcy for a long time. I now know why. They are barely there and refuse to answer questions. Dangerous and scary office. Was wonderful at one time, now PATHETIC

I have had a few experinces with the VCA brand. Always very expensive. The last time my cat was…read morethere for UTI it cost me 1,800 for test. sheis very prone to UTI's and did not need all that testing. They did not teat her at all while there. They gave me antibiotics and gabapentin for pain. She was there almost 5 hours they did not give her anything for her discomfort. I noticed almost every animal was given gabapentin for pain as the owner walked out the door. Was it really necessary, is there soemthing over the counter I wonder. They are my last resort.

Staff are always helpful and pleasant. very affordable and they don't push any unnecessary products…read moreor treatments.

This is one of the most expensive and worst vets I've ever been to. If you have a small animal,…read moredon't go here--they're incapable of operating on or properly caring for them. When it comes to dental care, they neglect teeth cleanings, which are vital to a dog's health and can lead to serious problems. My dog eventually developed severe kidney disease, her kidneys completely shutting down due to their negligence in cleaning her teeth, and she ultimately had to be euthanized. Watching her endure such a long, agonizing illness was deeply traumatizing, and after this painful, costly ordeal caused by the doctor's carelessness, I'll never take responsibility for another dog again.

Several months ago, Stone Veterinary Hospital denied my pet his meds unless I paid-in-full a $900…read morebalance I has which had been reduced from 1300+ over a couple of months when they were honoring the payment plan I had begun with them eight years ago. They no longer (since new office manager arrival) honor the promise. Oh, and now they request deposits from new clients. The seem to be more dollar driven than before. It's possible Dr. Stone may want to increase the value of his practice before he sells it, perhaps to a private equity firm.

I'm honestly so impressed with the care we received at Middlebury Animal Hospital. We brought in a…read morestray cat to be examined and vaccinated, and from the receptionist to the technician and veterinarian, every single person was incredibly patient, kind, and compassionate. This cat was understandably scared and anxious, but their fear-free approach was nothing short of amazing. They made him feel safe, and it was incredible to watch him relax enough to show just how sweet he really is. It truly felt like they saw past his fear and treated him with so much respect and care. I currently take my own cats to another veterinary hospital nearby, but after this experience, and knowing how much easier it is to get an appointment here, I've decided that once my cats are due for their next round of vaccines, I'll be making the switch to Middlebury Animal Hospital. Thank you for treating every animal, even a frightened stray, with such kindness. It made a lasting impression on me.

We have been bringing our pets here for over 30 years. The staff are professional and courteous…read moreand, Doctor Loeven is great. He develops relationships with pets and my dog truly loves him. I highly recommend them for the best care for your pets!

If I could give her 5,000,000 stars, I would. My pets are my children and they mean the absolute…read moreworld to me. She has helped two of them cross over the rainbow bridge, and knowing that their last moments were full of peace and calm in the comfort of their own home means so much and has really helped with my grieving.

Dr Dale Krier was extremely accommodating, compassionate and respectful during this stressful time…read more She gave my 15.5 year old best friend the dignity that she deserved on her final day. Her wisdom and forethought went above and beyond my expectations, and believe me, I had rehearsed this terrible day many times in my head. My call was promptly returned, a convenient time scheduled, and the process discussed. During this time of social distancing, some special accommodations needed to be made, but they in no way interfered with the love my dog received that day. Dr Dale played music made for dogs ears only and was extremely comforting to me as well. She made a clay print of my dogs paw, which I will cherish forever. The support Dr Dale gave that day extends far beyond as she checked in on me and provided access to support groups. When I picked up my dogs remains, they where surrounded by meditation gardens and considering the circumstances (pandemic restrictions) I couldn't have asked for anything more comforting and reassuring that my dog was truly loved and that I had made the right decision. Thank you from the bottom of my heart. Kathy Bremer at XTerra Dalmatians

If I could honestly give 0 stars I would. So the first time…read moreI didn't complain but this time it's just annoying. We came here years back with our loving boy cat when he was having some issues and was slowly passing away. They turned us away. We ended up driving over an hour for another vet to help us. Fast forward to today my boyfriend called having a question about our girl cat we've had for almost 8 months. They couldn't answer anything and turned us away yet again because they're not accepting new patients. Why be open? Or why not advertise that you guys just simply don't help or are not even willing to. I'm not really one to complain but I don't see how they're still in business. Go anywhere else where your time and your loving baby will be prioritized. Update: so yesterday after I wrote my review I decided I was going to call them stating (nicely) they should say they're not accepting new patients. Darlene was at the "front desk" and honestly she was rude. She tried turning the problem back on me. She was beating around the bush and trying to make it seem like I was the problem. "I should have this, I should have that". She stated they could only give out general information and not advice..okay well she didn't even answer the general questions. The way she was talking to me I really wanted to break out of character but I'm not going to stoop down to her level. Please go anywhere else where you and your concerns will be taken seriously instead of some "lady" trying to play the blame game. Go spend your hard earned money some where else. Obviously this place doesn't care about how they treat their customers so I highly doubt they'd give your loving animal the attention and care they deserve.

Simply the best vet practice in CT! I wouldn't take my dogs anywhere else. We drive 35 minutes to…read morego there. Dr Brian & his staff are a 10! Our dogs love going there. Sometimes I think they fake injuries just to got there for belly rubs.

It's 2025, not in the beginning of covid..it was super hot out and we sat outside for 4hrs. This is…read morethe only place I've seen that doesn't let you go in with your dog. Thats unacceptable to me.I was handed an estimate and I started making notes for things I didn't want. The lady running in and out tells me I cant cross things out. I said I didn't. She looks and says you cant write on there either. Then says " All you are signing is that I showed this to you" How stupid do you think people are? My one positive, which is why I gave 2 stars, is the antibiotic medication they gave her, along with multiple injections that my dog may or may not have gotten, solved her problem. Of course, I followed up at my own vet.

I just want to say that I appreciate the health service provided to my baby. He went in for his…read morevaccines, and for the teeth clean up and extraction. I know that I could not come inside, but I totally understood because my dog does get nervous around other dogs. His anxiety levels just go up the roof, when he's with other dogs. This worked out great for the both of us. This was beneficial to my my dogs health. The vet was very nice, and very knowledgeable. She called me many times to explains the different things that they were going to do to Gizmo. I was nervous myself because a few month ago Gizmo was playing somewhat rough with a family member and he's kind of older now, and his front teeth became loose. also of course because he is very rough with hes toys and tends to pull and bite hard on the toys. luckily, I found this wonderful place and they resolved the problem. He's is doing so good. I'm so glad I took him to this wonderful place, they gave him the best care, I thank all the employees specially the Veterinarian. They were extremely kind to Gizmo. They even trimmed his nails a not cost. I really appreciate them with he bottom of my heart. Now at least I know that Gizmo is not in pain and hes definitely in good shape after his blood test were done. it shows he's doing very well health wise. So other problem found. That was relieve for me, I definitely trust them. I will make sure I take my other baby Onyx to them for her vaccines. Thank you guys!

They are not accepting new clients. Nothing is listed in their website. That is BAD business…read morepractices to deny anyone the right for their pet to be seen. I downloaded the app and everything and there was no notification that don't bother trying to schedule.

Lately I've been dealing with a resepeptionist ( Carla) i can not say enough positive things about…read morethis person. When dealing with a sick pet its very personal and stressful, she has treated me with the utmost respect and understanding and empathy very important, if you don't get that from the resepeptionist no need to g o any further re to see the vet, re concerns they may have attitude of resepeptionist which would be a concern how will you treat my family member/ my pet?? Also good communication with marcy vet tech that was very patient and took the extra time to explain medication information to me a couple times lol!! Im greatful those 3 individuals clearly understand and appreciate their patients and that will keep them coming back

Dr Turgeon and the rest of the staff are always kind and helpful. I highly recommend this place to…read moreanyone who has pets.

We brought our sweet cat there today after she killed a bat and we were worried about rabies…read moreexposure. They gave us a window of time to come in and saw us not even five minutes after we walked in the door. The facilities were clean and the receptionist was fine. Dr Turgeon came in to give my cat her booster and spent at least 15 minutes with us. He is extremely knowledgeable, funny, and kind. He told us so many interesting stories and advised on our cats weight problem as well. We will definitely be coming back