The customer service is horrible. A male employee with glasses so condescending and horrible. He kept talking over me and talking to me as if I was stupid. I had called them years ago and thought they would be better now, but apparently not. read more

Installed shower glass. There were problems with the install and it was very difficult to work with them to resolve. In the end, we just had to live with their mistakes. read more

Well we had Atascadero glass do all our windows back in 2003 the whole house. They did a great job. HOWEVER spring to 2019 and left 5 messages because one of the windows now has condensation in it. Finally on my 6th try (I'm persistent) I got someone on the phone who said we don't do residential anymore. So we went to Paso Robles Glass and got excellent help. read more

Can anyone say "Backflips?" Well, I can! Atascadero Glass' installers are excellent, professional, and efficient! After hiring Atascadero Glass to install our first 5-foot tall deck windbreak, we added on another layer to our deck, which required a 6-foot tall windbreak. Because of our first experience, we knew just who to call! Our job was a total of 5,500 square feet and required professional installers that had the background for the precision needed for this complicated installation. Years later, a few small plastic parts required replacing due to rain and sun wear and tear. (To my surprise, the owner of the company, Roger dropped the parts off on his way home from work!) Now I'd say that's customer service at it's best. Thanks, Roger, Craig, Mike and all the rest! Ok to use us as a referrral! Jeannie and Jim. read more

Atascadero Glass is a piece of garbage. Because they no longer do homes they will not back the product they sold and installed. All they do is refer you to the company that made the product they sold. As a home owner I am now left to fend for myself trying to get help from a major company that could care less about assisting a simple home owner If I was a commercial customer I would be very cautious using Atascadero Glass Company. It seems once they sell and install a product they abandon you. CC:BBB read more

A few years ago we hired this expensive company for replacement of two sliding glass doors, a large bay window and 4 others. At first glance I noticed the final product did not appear to be finished. They tore out the entire frames and replaced with cheap plywood. Large nail heads were visible with "indoor" caulking (on exterior) slathered over wide gaps. Now, after time the plywood framing is bowed and warped, nails have popped out and caulking completely disintegrated. In addition any insulation that originally existed is gone so moisture enters via exterior wide seams they created. As others have stated I would give no stars if possible. read more

Poor customer service. They were unable to provide a sample of the windows that I wanted to order for my new house. They did not have a sample in their showroom and were unable to provide a customer's name where I could look at the windows. Who would buy windows for a new house without seeing a physical example. No the pamphlet does not count. read more

Probably the worst customer service I have ever encountered. A woman by the name of Colleen answers the phones. And talking to you is the last thing she wants to do. My Grandmother called back in May to get a replacement window that had a lifetime warranty on it. Colleen was blunt, rude and completely uncooperative, and needless to say, Atascadero Glass did not fix anything. I called then in July. Colleen was just as unfriendly with me. However, unlike my Grandmother, I'm not an 83 year old woman, so I wasn't pushed around as easy. I got Colleen to hear me out and she acted like she would get people to replace the glass. Well, it's September 20th now. I called back in July, the first time. We never received a single phone call from them about fixing or replacing the glass. I called out there several times to get updates. Granted, I know nothing about replacing glass. So maybe every customer waits for over two months to get any service. That might be expected. But what was unexpected and completley uncalled for was how unprofessional and just bitter the Colleen woman was on the phone. Awful. Never doing any business with them again. Not recommending them to anyone. The owner Jack should be ashamed to have someone like her talking to his customers. read more

I would love to be the person to review about how amazing my windows look, but fir that I would need a quote and the salesman would have showed up, but that was not the case. Last year we got a quote to replace a few windows and sliding doors, we were told about the financing and were ready to go until we found out the financing was not so easy to get. We then made a plan to save money and get the project going and so we made an appointment to have Dave come to the house to give us a new quote and answer a few questions we have, I left work early to be home. Eager to get the project going. Dave never showed up, I called the company 20 minutes after scheduled time and Dave himself told me he had made sales that day and he would not be coming to my house. I was pretty annoyed but we went ahead and re scheduled the visit for a week later since my husband and I work full time we schedule for the convenient time Dave proposed, Friday at 4. I then contacted Paige (who's always super nice) and asked that she makes sure we are on the books for Friday at 4. She was going to double check. I did not hear back. Friday came and I made sure to be home at 3:30 just in case Dave should up early. At 4:15 I get a call from Dave letting me know he wants to leave work early and will not make to the appointment, he then tried to check the quote from last year and said he needed to come in to give us a new one. DAH! And he also wanted to re schedule the appointment... Seriously! Needless to say, the poor customer service and lack of professionalism I personally received from Dave is enough to make me go elsewhere. This is the absolute worst service I have ever received and let me tell you, I have lived in different states and countries. Very disappointing. read more

Very poor customer service and wondering if that was the reason for them pulling out of the residential side and going strictly commercial. Our windows were replaced all over our entire house and when one window was leaking during the heavy rains, they would not help me at all since I was not the original owner and did not have the original receipt. These windows are new! Very disappointed that Craig the one answering the phone would not even let me speak to the manager. If they ever go back to residential, avoid them at all costs and I would never use them for the commercial side either. read more

Pay attention to the other reviews! I ordered shower glass from them. When the glass was installed it has scratches and pits in it. When they came out to see the issues I was told I had bought construction grade glass and the imperfections were to be expected. I will not do business with this company again. My hard earned dollars paid for glass that would be sold in a second hand shop! Stay away from this company. Janet read more

I wanted to hire Atascadero Glass to replace some windows in my old SLO home, because I'd worked with them in the past and was very happy with the service and product. This time, however, it didn't work out. I set an appointment and rearranged by work schedule to be home. But they didn't show. I set a second appointment and they cancelled on me -- again creating some work challenges. They offered to reset the appointment a third time, but it was at a time where I couldn't leave work. So I passed. It's too bad -- the windows they have installed in the past were beautiful. read more

I love these guys! They did a great job on the window I brought in and then wrapped it all up in cardboard for me so it wouldnt break. The girls are all efficient and very friendly. Page is a veteran, even, and I'm very thankful for her service to our country. read more

They put windows in and did a sloppy job. Stuff coming lose and sealant all over the place

Order two shower door replacements. Great price. Best in north county. When the pieces arrived we were called promptly. I pick up myself. Staff was very helpful in loading and answering some final install questions. read more

Needed a custom shelf made for my entertainment center, went to another shop and was quoted nearly double what I was expecting. Courtney at Atascadero Glass got me setup for a reasonable price and was a pleasure to work with. I'll be using Atascadero Glass in the future! read more

This company installed 10 dual paned windows in our home several years ago. Three of them have stopped opening and closing and the metal rods holding two of them open fell out. A handyman I called to diagnose the problem said that the measurements were off and that the windows apparently were too small for these particular openings. When I phoned Atascadero glass to have a representative come out to look at the windows, I was informed that the company no longer works on homes. But the company would give me the number of a competitor. Not a satisfactory response. Business owners need to stand behind their work, not shuffle customers with problems off to others. read more

Jesse and Phillip were the best ever My wife n I could never be happier The house is much Much better insulated now Atascadero Glass is the best Paige, Jesse, Phillip, u guys rock My hats off to u guys Next lunch is on me Ten thumbs up !!!!! read more

So far great experience with this company. i read the negative reviews and had a little concern. Bill, Jesse, Felipe, Paige, Scott & Craig have been a pleasure to work. They sent guys to measure on a Friday afternoon to accommodate my schedule. I add a sliding glass door to the project and they had a an there the day i needed to measure. everything has been great. doing 2 more jobs with them read more

Do not waste your time with this company. The manager of residential services argued with me about measurements of my existing windows, which he had not yet seen and that had been confirmed by two other contractors. He then told me he needed to know my maximum budget before he would spend time preparing a work estimate. I told him we did not have a maximum, and that I would pay what it takes. He then accused me of not answering his question and told me I was wasting his time. The discussion degraded further and I left holding back tears of frustration. read more

We've dealt with this business for several years and were happy with the service. Lately, something has changed. Phone calls are not returned and service is slow or doesn't exist at all. We'll have to take our business elsewhere. read more

Called after my dog shattered my living room window. I was in need of it being fixed asap. Not only did they quote me almost $400 for a 30x20 window, they said it wouldn't be for over two weeks. Call North County Glass, he squeezed me in within a day and also charged me MUCH less!!! read more

I heard the radio commercial thinking that they had it going on. Sorry far from the truth it should be illegal to play it on the radio. My drive through coffee shop had been broken into(on a Saturday) so i called atascadero glass they sent someone out to take a look and see what they could do (Tuesday) i then heard absolutely nothing from them till the next Monday i called and asked whats going on when will it get fixed they told me we're not sure we will email you with details. Later that day they say the parts are on back order for a couple weeks. Sorry but I am not going to sit with my window boarded up! after saying this she then tells me it can be in by the next day (Tuesday) or (Wednesday) at the latest and install it. Well Wednesday rolled around and they had ordered the wrong parts and never told me they told one of the girls who works for me. As you can see i was mad and i think anyone would be so at 4:00 i called Templeton Glass and they had someone out in less than 15 minutes and measured it and gave me a quote that night. NEVER USE THESE PEOPLE TRUST ME! If i could give negative stars i would but welcome to yelp. read more

UPDATE: The manager Bil called me to see if there was anything he could do to make it right. He recently came out to the house and offered further explanation on their original decision to shy away from what I had asked for. He really understands the business but also sees my concerns and is looking into another solution. I can't rate them based on their work (yet) as I haven't yet had anything installed yet but based on the followup and effort to make it right, I give Bil an A+. read more

I just completed a remodel and used Atascadero glass for all my windows and doors. Jim Stevens handled all the details and it was a great experience from start to finish. Customer service was excellent! read more

These guys are the best. Top quality communication, coordination, performance and customer service. Each staff member is phenomenal to work with, you will certainly not regret working with them. No other like them. Worth every penny! read more

I've worked with Atascadero glass over the years in 2 of my homes. Their carry a great line of products and are good to work with. Like most home improvement projects, it is best to be home during installation. In each transaction we had to address some communication problems that resulted in the need to make corrections. Everyone makes mistakes now and then, but Atascadero Glass took full responsibility and immediately corrected the problem. Based on their rapid response to customer needs and no nonsense problem solving, I'll continue to be a customer of A. Glass. read more

Everything went really smoothly. The installers were a great group of guys who were extremely efficient and friendly. Dave, thanks for all you did as well. You made a few trips to the house to make sure everything was ordered properly and were very attentive. You also gave us a great price and beat out the local glass place. Thanks again and the house looks great. read more

We had all the windows and both sliding glass doors replaced by Atascadero Glass this past week. We went through the California First Program so were a bit afraid that it would be a long drawn out process. Not the case at all! Paige directed me to the California First application which only took a few minutes to fill out. From there, pain-free! Everyone that I spoke to, from Dave, who came out to give me a quote, to Michael, who came out to measure, to Jesse, who was here to install everything, were noting but professional, friendly, and prompt. Not to mention, Paige showed up during installation, just to make sure all was well and that I was happy with the windows and doors. I couldn't be happier with the service or the products! I can't wait to remodel our bathrooms now, as Atascadero Glass does shower doors too! read more

We contacted Atascadero Glass about doing replacement window in our Atascadero home. We visited their showroom to view the different styles and colors on display, and made arrangements to have a representative come to the house to take the measurements. The rep arrived on time and was prepared with samples for us to view in our home setting. After selecting the style and color, the rep said he would get us a quote right away, which he did by email the next morning. After accepting the quote, arrangements where made to have the final measurements taken by their installers. The installation team arrived on time, took all the necessary measurements, and confirmed exactly what we wanted, both style and color. After our order was built, we were contacted with an installation date and time. The installers arrived on time, were neat in appearance and looked professional. The work was estimated to take 1 1/2 days. It took 1 1/2 days and it looks great. Their cleanup and final walk-through inspection with us was outstanding. We are very pleased to recommend Atascadero Glass as a first rate company read more