Honestly this company seems a bit unavailable…read more The reason one hires a car company for airport runs is so that they can trust that they'll get to the airport on time... Yet the owner of this company, "ARCHI", wanted to have me schedule my time of pick up - rather than giving recommendations as to what time we should be leaving. I don't make regular airport runs to LAX on a daily basis ... so I'm not the right person to make that call - obviously! The owner (ARCHI) is very sweet. But when I sent him the times for my flights - Departure and Arrival - he kept saying he wasn't clear on what my flights were for that day. We literally went back-and-forth 5 times on texts with me saying it's literally the time that I listed - time of departure and time of arrival. When I picked up the conversation a couple of weeks later - still leaving at least two weeks before I needed to book the service - I got back a text that Archi is "out of the country" now... and wasn't even going to be back within the two weeks for the booking! That's probably information he should've shared when he knew the date originally - because I certainly did send the date that I needed to book the service. Perhaps the company is just struggling at the moment but most likely will not be booking with this company in the future.

Archi is amazing! My wife and I use him whenever we need a car service. We have used Archi for many…read moreflights and he is always on time and easy to contact. I contracted Archi when my wife had a big trial that was scheduled for multiple weeks and he provided the excellent service we have come to expect. Thank you Archi!

Finding a reliable shuttle service that had good reviews and was budget friendly was a time…read moreconsuming process. I contacted a minimum of 15 companies and Around LA Shuttle was hands down the winner. They were affordable, friendly, had good reviews, on-time and the car was clean and comfy. They even provided booster seats for my kids so I didn't have to pack them myself in our luggage. Don't mess with a shared shuttle service, contact these guys and they'll pick you up on time and get you to where you need to go quickly and safely.

So my friends and I decided to rent a stretch Hummer for some trashy, ironic Halloween fun. We…read morefound USA Limo, agreed on an all-inclusive price, and booked our Hummer. He said that it might be nice to include a few extra dollars for the driver at the end of the evening. Unfortunately, when the driver showed up, he tried to charge our card for $150 tip on top of our price. He basically held us hostage until we agreed to pay him out at the end of the night. When we called to get someone on the phone, there was no one available. The following Monday morning, we called our original contact, who was no help at all. He said we should not have paid the driver. He also did not make good on the situation at all. Overall, a fun night with a HUGE BUZZKILL at the beginning. I will never rent from this company again.

Reading the limo rental reviews, I was very concerned about having a disaster, or at the least,…read moregetting hit with hidden fees. USA Regency was completely professional all the way through the process and delivered an exceptional experience for my party of 11. The limo itself was a beautiful Cadillac stretch, with so much room! I expected to be cramped but we had enough room for several more people. Everyone was SO IMPRESSED with the ride. Very cool. Our driver was friendly and professional. He dressed as expected and drove that 3-axle beast with great skill. I booked with Ron, who was extremely informative and patient with me, as I obsessed a little about everything going smoothly. The contract was emailed to me ahead of time and clearly spelled out all costs and fees. There were no surprises, except positive ones. Ron also worked with me to get the cost down to my price range and competitive with some other quotes I had received. I would definitely use USA Regency again.

Needing to get to and from LAX from Irvine, I was surprised to discover that getting a towncar was…read moreabout the same cost as a taxi. I get annoyed with airport shuttle services (I just want to get straight to the airport!) so, even though they are cheaper, a taxi or limo was what I wanted. Craigslimo, although based in the Valley, had a great rate for transporting me from Irvine to LAX. I called and my address & travel info was taken as was my credit card information. A couple days later a driver in a towncar arrived at my doorstep exactly on time and loaded our multiple bags into the trunk then politely opened the rear door for us. It was a very nice and comfortable car with bottled water provided. We zipped to the airport and arrived quicker than I expected. After unloading our bags I tipped the driver but then was told he needed my credit card to run through one of those old-school imprint machines. Then why did I spend time to give all my info over the phone?, I wondered. The driver then explained that a gratuity was automatically added on as part of the charge. He was polite enough to immediately offer my cash tip back, which created an awkward situation. Wish they had explained this over the phone! Well, now you and I both know. Two weeks later I was certain they probably forgot our pickup request and, as our plane landed in LAX, I started to think of backup plans. But as we waited in customs I called and was pleasantly surprised to be told they were expecting us and the driver was ready to pick us up - just call again once we were headed to the curb. After we got our baggage and headed outside, I called again and was told the driver was on the way. Within a couple minutes of getting to the curb the driver arrived and loaded our bags into the car. Our driver got us home quickly, even finding an alternate route with minimal delay when we encountered an unexpected freeway closure. He carried our bags right to our doorstep (and then we had to deal with that silly imprint machine again but this time I knew it was coming!). Craigslimo is responsible and offers a good rate for a comfortable ride.

Terrible limo company. We scheduled them to pick up my wife and I after our wedding to take us to…read moreour hotel from the venue. They got lost on the way to us, were an hour late, and had a different car from what I requested. When I brought this to the owner's attention, all he offered were excuses saying that we made his driver wait for an hour and that he told me already that if his Escalade wasn't available, we'd get what they had. Terrible, terrible, terrible customer service. I'd never touch this company again.

Just got back from vacation last week and our experience with Christopher and Brightride Shuttle…read morewas exceptional. Last year I used another company, however, this year they were booked for my return date so desperately I turned to yelp for another shuttle service. After calling other various (overpriced) shuttle services, I came across Brightride Shuttle and I am so grateful I did! My call was immediately answered and I had no trouble booking a ride to the airport from my home and a pick up on my return. Pricing was reasonable (only $10 more than my previous booked shuttle service) and Christopher was ever so professional and friendly. He arrived at my home right on time (maybe even a few minutes early) in a very clean and spacious vehicle (5 women-plenty of luggages!). He was very attentive to our needs, such as whether the temperature of the vehicle was okay and if we had a preferred radio station to listen to. My group returned at 12:15 am, and he texted me about an hour before the plane landed (wifi messaging people) asking that I let him know when we were at baggage claim. I was very impressed with how on top of it he was. After traveling for over 24 hours, we were so grateful we did not have to wait long at all for our pickup to take us home (10 minutes tops). Overall, highly recommend Christopher and his service. Nice man, hard worker, and reasonably priced. Will definitely use again!

I needed a very last minute ride to the LAX Airport for my daughter. I called Brightride Shuttle…read morebecause of the reviews as I was calling from Canada and I had no clue what any of these companies were like and I was literally picking blindly. He was very helpful and nice on the phone and the next morning, the driver (I believe his name was Chris) was there a few minutes early ready to pick her up. He was very nice, professional and friendly and my daughter felt totally safe with him and his driving. Also, the car was very nice, clean and comfortable. The customer service from this company was excellent from the booking to the ride. I highly recommend Brightride Shuttle and I would not hesitate to use them again. Thank you for your excellent service.

My family and I are beyond happy of how you saved our wedding day. After a last minute…read morecancellation, We were able to have our fairytale wedding and it couldn't have been possible without Jennifer's help. We really appreciate and are grateful for AMG Lux Transport, for taking care of us as customers and not just for the transaction. Thank you for exceptional service and prompt responses to our inquiry. And our driver, Palmer, was very professional, respectful, and very understanding! He was very patient and helpful with us despite making him wait while I searched for my lost ring in the hotel. Thank you for making our day special and for taking great care of us. And by the way, your vehicle was so luxurious! Everyone loved the sprinter and it was super comfortable and top of the line.

Very friendly and accommodating. Did not actually use their service only because it was not in our…read morebudget however, that being said, very friendly and tried to help us when we were in a bind. Will use them next chance we get.

****Here's my response back to the owner****…read more He did not have a bad attitude and it just shows your unprofessionalism to say that. My fiance asked you why we couldn't just go straight down LaBrea, instead of turning and cutting down so many streets, especially with the way you flung us around. You just said "trust the driver", instead of even hearing us out. You're a sedan service, not a cab. I said we "might" have a friend pick us up on the return. Then I called to see if we could have another car pick us up, where the car didn't smell like smoke and a less aggressive driver. Then I found out you were the owner, so I simply said "no thanks". I even said you were professional on the phone and others may be happy with your smokey car, fast driving and lower prices. I'm going to write LAX Transport a 5 star review right now.

An answer to a prayer! I was coming off a very long flight…read morefrom the east coast and had been up since 2:30 in the morning when we landed late at about 12:15pm. When I turned on my phone, a text from Citycar was waiting for me. I followed the instructions after I got my bag and before I knew it, Moe was there. His beautiful and comfortable White Lincoln Town Car quickly whisked me away and headed for home. What a great guy! He was warm and friendly and made the trip a pleasure. As he is an Owner/Operator I was REALLY IMPRESSED. He displayed such true customer service that I would never think of using another service. As we pulled up in front of my house, he got my bag and handed me his card...which is front and center on my refrigerator. I can't sing his praises enough. THANK YOU SO MUCH!

This review has been long overdue. I've been using LFM Transportation for the past 3 years to get…read moreme to either LAX or BUR. The driver, Leo, has been very prompt and dependable (unlike some of my so-called friends). I even had him shuttle my folks to the airport when my schedule prevented me from doing so (I know, I know, I'm a terrible person... blah blah blah). The vehicle is a Lincoln Town Car (sedan). The car is very clean both inside and out and Leo is very courteous and professional. In addition, he maintains open lines of communication in case there are any hiccups in my travel plans. On my recent trip overseas, I had a very rough flight back to the States. I was very fatigue from jet lag and came down with a terrible cold. Furthermore, the captain announced that we'd be arriving one hour earlier than expected. Upon my arrival, I was dead tired and thought I'd have to wait an hour for my ride home. To my surprise, Leo was already there waiting to greet me at the terminal! He even told me that my arrival time changed a few times due to weather conditions! To make a long story short, there was no wait time and I made it home safe and sound. As a result, I'm writing this review to give him props because he came through for me yet again. Whether it's for business or vacation, he's my go-to person to shuttle me to the airport.