This is the worse experience I have ever had. Andy is the biggest liar and scam artist I have ever met. Andy had listed a Pink Excursion on Ebay of which I wont the auction. His ad on Ebay said everything was brand new and we would not have any problems driving home. Me and my daughter flew down to California from Washington and met some friends down there that took us to his shop. Upon arriving at the shop he seemed very friendly to your face. He kept talking about all his pictures with famous people and walking away instead of showing us the vehicle. We noticed a couple small things while we were there but nothing that caught me off guard. As we pulled out of the parking lot I noticed that the vehicle was completely empty of gas and had 30 miles to empty according to the gauge. We filled up the vehicle and started driving home. We got to Nevada around 9:30 at night and had one of the "NEW" rear tires blow out. I went for the spare and there was not even a spare in the vehicle. I texted him and asked him what was going on and got no response from him. Me and My daughter were stranded on the side of the highway in the middle of the desert for 6 hours until a tow truck could arrive. Upon inspection the other rear tire we found that "NEW" tire was also cracked. We had to purchase 2 temporary tires to get us home as it was a Sunday and nothing open beside Walmart in a small town called Fallon. We then left there and got outside of Boise ID and had a spark plug fly out of the engine. Again having to have it fixed. I don't blame him for this one as it could have happened to anyone. The thing I blame on him is the fact that the CHECK ENGINE LIGHT WAS REMOVED. This was proven by a mechanic in Boise after they fixed the spark plug and found numerous codes and no check engine light. I have reached out to Andy numerous times and says its my fault and I must have hit something on the freeway causing the blow out. If this is how they do business I am besides myself. I cannot own a business and do this to someone else who also is trying to start a business. I have asked him to give me a refund for the tires, the towing charge and the amount of the hotel and he refuses. I think that is only fair as he said tires were Brand New. UPDATE - Update - Finally heard back from Andy this morning. He was as others have said very rude. He is still denying the fact the two rear tires were bad and said he is waiting on his detail guy to get the receipt. He then said I will be getting served for Slander and he will spend $20,000 on attorneys fee if he has to. I told him this could all go away if he paid the amount that is due to me. He finally hung up on me so I guess we will wait and see what happens. I will update review as this progresses. read more

**DO NOT USE THIS COMPANY** I booked a limo to take us from Ventura to Burbank airport for a bachelor party. I made the reservation on 11/26, for a 7am pick up on 12/09. They called me on 12/08 at 11:30am to confirm we still wanted the limo service. I told them yes, and to charge my card on file for the full amount. Later that same day, 12/08 at 6:30pm, I got a call back. The operator proceeds to tell me that their "high rollers" took all of their limos to Vegas and won't be returning until late the next day. I understand this can happen, so I ask what other vehicles they have available. They tell me they are fully booked and won't be offering me any sort of a remedy to fix the situation. The owner claimed "I should be thankful he at least called, most places would just leave you". I proceeded to get very frustrated, trying to figure out if they would offer a voucher or some sort of compensation for the late cancellation and having to scramble to find a ride for 8 people leaving in less than 12 hours. They said we will give you your money back but they wouldn't do anything else. I said fine but My guests and I will be leaving bad reviews on YELP. He responded by saying, "if you leave a bad review you will not get your money back and we will sue you for slander". I now knew who I was dealing with. The past several weeks, I've tried calling but received the same response. That if I didn't remove my review, they would keep my money for ZERO services rendered, basically stealing. I made a complaint with the BBB, which they received and made contact with me. They still asked me to remove my friend Dom's review (I had removed mine already while talking over the phone trying to get my money back) which I had him do, but this time I got the extortion in writing via the email attached to this review. Now the refund has posted to my account, almost 2 months after the original payment. I am re-reviewing so hopefully people going forward don't get caught in the same situation we were. These people are so unreliable, rude, and are basically criminals. Please do yourself a favor and don't book with them. **02/05** Now since leaving the negative review again, they attempted to charge me for the ride again. If you're going to be thief's, why not try and go bigger than $295 dollars. read more

DO NOT USE ULTIMATE LIMOS! THEY KEPT MY DEBIT CARD INFO AND STOLE MONEY FROM ME!! I rented a limo as a gift for a friend in September 2018 and paid in full at that time. A few days ago when looking over my bank statements I noticed two more charges from ultimate limos, one on November 30th and one on December 5th totalling three hundred dollars. I called on Thursday to ask about the unauthorized charges and spoke to Rick, he asked me to call back after 9am on Friday, Rick was rude, unprofessional and very short with me. I called back after 9am on Friday and spoke with Carol who said I'd have to call back after noon. I called back after noon and was asked to call back after 3pm. I would like to note that Carol is polite on the phone and I believe she just doing what shes asked to by her manager Andy. I called back around 4pm and finally was able to speak with Andy, as soon as Andy got on the phone he was rude. He said they had only charged me for the rental back in September and knew nothing about the charges in November & December. I tried to tell him that my bank statements show the money went straight from my account to ultimate limos but he would not let me finish a sentence, he spoke over me and began to yell. I asked him to not raise his voice and his response was "I haven't raised my voice yet I'll raise my voice if you want me to!" Every time I tried to speak after that he would yell over me and when I told him he was being rude he hung up on me. I had to go through my bank to get the charges refunded and thankfully was successful. Andy claims they never charged me the additional 300 dollars but wells fargo says my money went straight from my account to ultimate limos. I understand that accidents happen and if Andy & Rick had been polite and helped me with the situation I would not be writing this negative review, instead I had to go through my bank to get my stolen money refunded which was a hassle and temporally locked my checking account days before Christmas. I strongly recommend not doing business with Rick or ultimate limousines. I would also advice anyone who has used them to double check your records to make sure they have not been charged again months later. read more

I went through all the reviews for this company and since the Pros out weighed the Cons for us, in this situation. I decided to book with Ultimate Limo. I was impressed by the service and the vehicle they sent out. They upgraded us for free. No one does that now a days! I was impressed and happy with the customer service I got on the phone and from their driver, Sam/Sammy I think is his name. Nice guy. Patient, kind, knew his way around town. We felt safe. He was even early to pick us up, he didn't rush us either. We just exchanged texts as to when and where to meet us for pick up/drop off, very easy and nice for us. He opened the doors like you expect, carried our bags etc. No issues here. My husband and I travel often for business and pleasure. We have used limo companies in the past, to drop us of at cruise line docks, airports, nights out on the town or to and from L.A. bar hoping, so we understand how to book. That seems to be an issue with some customers on here. We know how we are billed, none of that was shocking to us, even if we weren't sure how something was going to be billed we would verify first. Maybe some people don't understand the procedures for billing with limos or car services. You get billed for each stop i.e. pick up spot and drop off spot, or hourly, if you are hourly you can go where you'd like, normally at a bit of a higher fee but that's always more fun and worth it at least for us! This one trip was good for us, short and sweet. We would book them again, my husband has their card and we have told a few friends about them and know a few have called to book as well, since our trip was carefree. I am honestly glad we didn't have any issues like everyone else on here, although I must admit those who use car services and limos are not posting any issues, seems like those one time, never ask questions, so they don't know, kids are the ones with issues. I almost wondered if the "ruined wedding day girl" got a free upgrade and didn't realize it lol oh well. We got a free upgrade and loved it and our driver. So were happy clients. read more

I have used Ultimate limo 4 times. Twice for myself and friends to go out and around Hollywood, and twice for my 87 year old mother to go out for the day with her friends. Every time the car and service have been excellent. My first arrangements were made by phone. I did start to wonder what the car would really look like and would I feel comfortable with who would be driving. The car was there early looking like brand new. I met Michael in person face to face for a few minutes. Got in the car. The inside of the car was all high dollar. No disco balls. Set up so you can face the people to whom you're talking . Donald Trump type interior. It didn't take long to know I had the car I wanted . I knew I didn't want anyone else driving. Just sit back and enjoy my time out in it. For my mother it was all about Michael. "He went to the front door and walked everyone to the car. When we got where we were going it was crowded and we said we could walk. He said he would get us right out front and he did. He made sure we all got in and said he would be waiting for us and he was. It was like that all day. When we got home he walked us all back to the front door. We want Michael next time." For me being out with the guys, we mention we might need a bathroom and we were in front of a bathroom. We might be low on beer and we were in front of a liquor store. Like my mom we were always out front of where we went. I like the fact this is a smaller family owned company. You can get the same car and Michael to drive it. This company has intangibles that can't be found at other companies. Experience in all categories, driving, the ability to put the car out front in a crowded area, the foresight to help clients get the most out of their time, the ability to make one feel comfortable while out with them. I know my mother won't just be dropped off and picked up but that she will be looked out for while with Michael. Intangibles. I recommend this company to any one for any occasion. It has been excellent for me every time and for the whole time. read more

I had a terrible experience with this organization. I will NOT recommend anyone to use this service based on the customer service received on the day of my Grandfathers funeral services. Andy the owner was very rude and unprofessional. Before this experience, 4 months prior i used this limo service for my grandmothers funeral and had not one issue. This time, I was purchasing a 12 passenger Escalade, the driver showed up early for pick up, I checked out the car & it was beat up. The paint on the vehicle seemed to look like bullet holes, the side view mirror was shattered, the vinyl weather stripping was peeling and not to mention the inside of the vehicle wasn't even cleaned/wiped down. Andy knew the reasoning the car was being booked. When I contacted Andy in regards to being unhappy with the vehicle, he tried aggressively advising me there was not anything wrong with his vehicle. However, when I did explain the exterior paint seemed to look like bullet holes Andy advises me there was a paint recall on that vehicle, also not ' knowing ' another driver wrecked the vehicle causing the mirror to be shattered. In this case, I was confused on why Andy would have sent that specific vehicle expecting me to allow my family to be passengers to a raggedy vehicle he knew has issues. Yet, Andy was very unprofessional to be arguing with a customer let alone on a day where a family is grieving. Instead of arguing trying to collect money, if it was a mistake he should have taken ownership and offered to make an accommodation to my family and I. instead of using this service, I told the driver I no longer wanted the vehicle and made the driver leave. Andy also refused to refund my deposit for a crappy vehicle he expected us to be ok with. I would definitely say that Andy was rude and heartless and I would NEVER recommend or use these services AGAIN. His fleet is old and you're not going to get the quality for your dollar. Be sure to always go to the yard and pick your vehicle or they will send you a shitty car and expect you to pay. read more

STAY AWAY!!!! ANDY IS THE WORST! Wow! I wish I would have read the reviews before dealing with this company. There is another ultimate limousine service which has good reviews so it can be confusing. This one has a Riverside address and the owners name is Andy! I rented a party bus for my birthday for this past Saturday. After confirming with me several times including Friday morning, I get a call from Andy late Friday evening saying that the party bus isn't working. He told me it was being towed at that point and I could call him in the morning to see if the problem was resolved. (Yep- I could call him?!). How can this be since he assured me all of his limos were brand new? He told me he would send a hummer instead. He was very rude during the conversation and basically sounded like he was doing me a favor. I told him I was upset and didn't want a hummer and he said he "could rent the hummer at that moment to someone else because he was getting so many calls but he was saving it for me so I would have something. Wow! Thanks buddy! He also claimed to have called everywhere to find something else for me and there was NOTHING out there. The next day while my husband and sister called everywhere to try and find a party bus, I called Andy multiple times to see if by chance the party bus was fixed. Each time they said he wasn't in the office. I finally got ahold of him around 2:30 pm and he said it wasn't fixed and he was sending the hummer. My sister called Andy back immediately to tell him that miraculously she and my husband had found a party bus for us. He tried to tell her that it was too late! He told her if she canceled he was charging her 100 dollars and when she said no- you didn't uphold your contract for a party bus (really there was no contract- not even a credit card authorization- which in hindsight should have been a warning) he hung up on her! This guy is a complete jerk and scam artist! Avoid this company at all costs! read more

NOTE DO NOT USE THIS LIMO SERVICE FOR ABSOLUTELY ANYTHING. ANDY IS A FRAUD AND CHANGES HIS COMPANY NAME EVERY 2 YEARS BECAUSE OF THE LAW SUITS!!!! After experiencing such humiliation October 15 I wouldn't recommend this service to my worse enemy. I booked party bus sept.1st for October 15. 20 min before pick up time Andy call me and tells me he won't be picking up my daughter and her 25 friends for her quinceanrea party. The look on her face broke my heart. I asked him then could you give me a deal on something else please.. he said absolutely not because it wasn't his fault that the bus broke down. He was very rude cold hearted. After making many calls I finally found a bus. When I told the bus driver what had happened he asked me if the guy was named Andy. I said how did you know. He said that that service has a reputation on leaving quinceanrea party's hanging with the same excuse. And that he gets away with it because he keeps changing his company name. I was in disbelieve and felt stupid. Thank goodness the bus driver was available because it would've ruined my baby girls day. Negative stars for that rude fraud. But I have faith it'll come back to bite him later. I called the next Monday to get my deposited back and Andy told me that unless I took the review down he wasn't going to give me a dime. I said omg am I really going to have to take you to court for my money...he said llll do court all day. So I will be updating this post. I was recently contacted by someone from another bus/limo service and was told not that Andy changes his company name every 2 years because he is constantly getting sued. At that point I said forget it. Why waste my time. The good reviews on this company are all bullshit. THEY'RE FAKE MY ADVICE TO ANYONE CONSIDERING THIS COMPANY SHOULD LOOK THE OTHER WAY. read more

Absolute worst "limo" experience ever. I specifically booked a limousine for my best friend's birthday. I had a whole conversation with Carol about how I was booking a limo because they're classy. Imagine my shock, disappointment, and embarrassment when the likes of an Amazon Delivery Sprinter comes down the street on the night of the birthday. This was an 8 passenger Sprinter. I booked, paid for, and contracted for a 10 passenger limo. The suspension was awful. We had an elderly passenger who had to be awkwardly lifted into the van. The speakers had a terrible buzzing sound the entire time. And if that wasn't bad enough, there was a cheap "congratulations" poster taped to the bus. (This was a birthday party). The "free balloons" were just thrown on the floor like a preschooler's birthday party hadn't yet been cleaned up. And then to add insult to injury, I spoke with Rick after the fact. He could not have been more rude. After I explained each issue to him, he asked "Well, what do you want me to do?" in a horrific and condescending tone. I said, "Well, I didn't get what I paid for or contracted for and I'd like a refund." And then he had a temper tantrum. For some reason, both Andy and Rick seemed to be personally offended at the comparison of their Sprinter to an Amazon delivery van. Amazon has an entire Sprinter fleet. This was the most embarrassing and unprofessional limo company. They do not honor their contracts. The customer service is non existent. Don't walk away. Run. The last time I spoke with Andy and he tried to bribe me with a $100 refund to remove this review. read more

The General Manager Andy Wagner (Riverside) is a joke renters beware of this guy! They don't even deserve a star for their unprofessional service and their misrepresentation as a good company 30 plus years (yeah, scamming everyone since then most likely). I would challenge this company to an audit so that people can see how bad they are scamming the customers on fraudulent charges and Andy Wagner is very good about threatening the customer by telling them that they will take you to small claims! I challenge them to do so! My recommendation is to seek other limo companies and not use this one as they are stealing from the customers specially if you were drinking and don't remember that event that makes it easier for them to sneak in charges! When my African-American boyfriend called Andy Wagner while staying professional, Andy Wagner talked to him like "people like you". Now I can't say that he is racist, but his behavior was certainly borderline racist. Way to go Andy one more customer that you have screwed over and will never use your service again! This will be posted in all of social media and every advertisement you have out there! Rose you as the owner should be contacting your customers instead of that idiot GM ( Andy Wagner) he is going to take you out of this industry or run you to the ground! Or maybe even hire someone that has customer service skills! On top of that the limos are in HORRIBLE CONDITION! read more