I recently had a pick up for my wheelchair. bound father in law in Miami. Rafael Torres picked him…read moreup and made the trip just wonderful. He was professional and was on time (early) so my father in law wasn't worried. The trip was so relaxed that I felt I must put a review up. Five starts isn't enough....thank you!!!

Excellent service and excellent drivers. On-time customer service, Recommended and reasonable price.read more

This is a really great company to do business with. I phoned to have them transport my wheelchair…read morebound mother and her personal items from the hospital to her assisted living facility. I am very happy that I phoned. They are polite and professional when answering the phone. They explain their prices clearly. Booking was very easy and they were able to accommodate my schedule. Payment was easy by credit card, I got an email receipt, and a very good price. when they arrived they were seamless and professional. They were very good and kind to my elderly mother and transported her safely and on time. I will definitely be using them again.

From the owner: "Our NEMT company stands out in the crowded landscape of medical transportation by placing…read moreunparalleled emphasis on customer service. While many providers focus solely on the logistics of transportation, we prioritize the patient experience, ensuring every journey is not only safe and efficient but also personalized and comfortable. Our commitment to exceptional customer service means we go the extra mile in every interaction, making us the preferred choice for those seeking more than just a ride - but a comprehensive, compassionate travel solution."

This is an ambulance company (non emergency transport) that is affordable when you need help with…read moretransporting a patient. Its not too expensive (90.00) for a 10 mile radius as opposed to some companies that charge well over 400 to possibly 1000.00. AMC was called when they took my father from the hospital to my home. They were decent and werent too rough when placing dad on his hospital bed from their stretcher. I will be using them today to get dad transported to the rehab facility from my home. I am glad this service exists. This 90.00 service only works that way if you transport from the hospital so beware IF you need anyone transported from your home they wont transport anyone. It has to be from facility to hospital or vice versa.

DO NOT USE!!! I would give no stars if possible! We hired Swift Transportation for a round-trip,…read morewheelchair-accessible ride for my 89-year-old father--who cannot walk--to attend the Marlins game. It was meant to be a very special day, likely his last live baseball game ever, and we spared no expense, spending over $1,000 on tickets to make it memorable and comfortable for him. What we experienced instead was an absolute disaster that nearly ruined the entire day. No one showed up for our 12:30 PM pickup. Despite calling the office to confirm earlier that day, we were left stranded at his assisted living facility. I was on hold for 15 minutes before they hung up, and after that, they stopped answering my calls. By pure luck, I had the number of the afternoon driver (Victor), who called earlier to confirm the 5 PM pickup. I called him, and he was able to get in touch with dispatch--only to tell me no driver had been assigned and they had no solution. We scrambled to find another ride and luckily were able to get a Yellow Cab wheel transport to rush over. We ended up walking into the game in the 3rd inning--missing the start of a day we had planned for weeks and paid dearly for. After the game, the 5 PM ride never came either. Once again, we were stranded--this time outside the stadium in the heat, with my elderly father in his wheelchair, trying to keep him cool and hydrated while I made dozens of unanswered calls for an hour. We reached out to seven different taxi companies, none of which had wheelchair transport available. I finally called Victor again and explained the situation, we were stranded and desperate--thankfully, he pushed through with dispatch, got himself reassigned, and came to get us. He was the only bright spot in an otherwise nightmare of a day. This was not just about poor logistics--it was about putting an elderly, disabled man through unnecessary distress and completely failing to deliver the service we paid for. It turned what should have been a beautiful memory into a day filled with stress, rushing, and worrying for my father's well-being. If you're considering using this company for wheelchair transportation, please think twice--especially if you're dealing with someone vulnerable. We were lucky we had backup options. Not everyone will.

My father waited 1 hr 45 minutes after confirming the completion time of…read morehis appointment. They assured me that he'd be picked up from 3:00 to 3:15 pm, we reconfirmed. As of right now, my 90 year old father is still in transit from his appointment. Rather than the company declining the service so another more serious company would take it and be ON TIME they overcommit being unable to be on time. Mia & Kenny, you need to be more transparent with the customer. I do not recommend this company, unless you don't mind waiting or making your relative wait forever.

I am writing this as an ex-driver. My experience was very mixed. I liked the riders and easy going…read morepace of the work. It was also nice to be able to pick the rides from the app and it complimented working with Uber. However, they don't pay tolls and only pay for the shortest distance from pick up to drop off even if you drive a lot longer. The app also does not give the destination before you p/u the rider. Finally, Trip2 does not cover any insurance or liability while driving for them. When I found this out, it was the last straw.

Horrible service they are allways making you late, thecwait times are horrible, most of drivers…read moredont speak the English language, dome are very rudevtalking personal conversations on thier cell phones while driving. The list goes on and on time fir the government to get a better company thats safer for us the patient

I spoke to Alex. Great professional businessman- however don't have much to say because I ended up…read moreusing another service for that matter. If you call, someone will ANSWER THE PHONE Let me know how it goes for YOU.

From the owner: HealthCare Ride is a Special Transportation Service & Non Emergency Medical Transportation company…read morefor the elderly serving all of Florida 24/Hour service seven days a week, we have wheelchair vans for those who need our service. At reasonable rates for seniors we are Lic/Insured with professional EMT drivers CPR/AED certified. * Non Emergency Medical Transportation * Hospital Discharge * Outpatient Service * Doctor appointment * Dental appointment * Affordable rates

Update: Medical Transportation has been much better since the one incident. :)…read more Is there less than 1 star? My experience with this Medical Transportation service (usually for Senior citizens) could have been much better. On 12/8/15, approximately 5:45pm I called Medical Transportation Services, LLC. and spoke with Carlos and made an appointment for Medical Transportation Services, LLC to pick up my mother for her appointment 12/10/15 at 11:00AM. I also asked Carlos to cancel the appointment on 12/17/15. Usually, we get a confirmation call from the driver the day before. We did not get a confirmation call, so I called Medical Transportation Services, LLC and spoke with Tony around 5:25pm. Tony was unable to locate the transportation reservation in the system, but placed me on a long hold. He listened to the recorded call between Carlos and me on 12/8/15. After confirming that a reservation should have been made to pick up my mom, he apologized for the mistake and indicated Carlos should have made the reservation. He said that the person who could arrange for a transportation pickup in the morning was his supervisor, Aline Perez. Tony told me he would leave her a message to call me in the morning on my cell phone, and she would arrange pickup for my mother. Tony also confirmed he would also be working in the morning. On 12/10/15, the day of the appointment, I did not get a call from Aline in the morning, so I called Medical Transportation Services. I spoke with Hermes and asked if I could spoke with Tony or Aline Perez. He said Tony was not in and Aline was unavailable or in a meeting. After another very long hold, Hermes also listened to the recorded call and apologized for the mistake. I asked to speak with Jerome Mercer, but Hermes did not know him. I asked Hermes for Aline to call me back. I am disappointed with the numerous mistakes made by several employees of Medical Transportation services. At least 4 or 5 things that representatives said were going to be done were not done. Medical Transportation services needs to improved. They should also let people know that the phone calls are being recorded. Several places charge for missed appointments. Luckily, I was able to re-schedule. I believe this company is part of UnitedHealth Group or Preferred Care Partners. Hermes said the head quarters was located at 9100 South Dadeland Boulevard, Miami, Florida 33156. Phone: 305-670-8440 Fax: 305-670-2312.

It was a pleasure to work with his company. They were professional, patient and efficient. They set…read moreexpectations around time and actually arrived sooner than expected. They explained what was needed to avoid any delays at the hospital. in a time of crisis, they were great.

If I could give a zero 0 or less rating that is what they truly deserve…read more As a patient (I am also a nurse practitioner) with Medicare & Plan F my transfer from Miramar Hospital to Encompass Rehab February 2020 should have been totally covered with no out of pocket cost. Not only that but when I was on the stretcher ready to be off-loaded I had to wait because the stretcher was broken and they needed the help from 2 Fire Rescue men to help unload me from the ambulance so I had to wait for about 45 minutes before they showed up. I was never so scared in my life. December 2020 I received a bill from American Ambulance also called Falck. I tried to call the company but there was a phone jockey that told me I had to pay the bill. After multiple phone calls and emails I couldn't get anywhere with anyone. I even wrote to the BBB who said Falck didn't respond. In the meantime I received a noticed from Credince Collection Agency who finally gave me the phone # to American Ambulance where I spoke to Kathy who told me I had to pay the bill and would never answer the phone after the first call. Kathy was adamant that I had to pay. I paid the bill. The social worker at the hospital gave me the phone number they used to call for an ambulance. I called the ambulance company dispatch they were called Miami-Dade Ambulance (3 names so far) and they could not give me the corporate information. It was the correct phone # but the company changes names like I change a baby's diaper. Someone recommended I contact the State of Florida Insurance who in turn contacted CMS (Medicare) who got the ball rolling. April 2022 (2 years later) I received a copy of the letter they sent to the ambulance company but it was weird that it was addressed to RG Ambulance Service (4th name of the company in 2 years) telling them they better return my money or they could get fined $2000 and/or go to jail and/or lose the right to bill Medicare for their services. Something doesn't see right - I was in danger being transferred on a broken stretcher - I was changed for the ambulance ride that should have been covered 100% by Medicare - I could not find anybody to speak with locally or in the corporate climate. Something fishy is going on here. CMS finally identified the home base of American Ambulance, Falck (which is all over the USA), Miami-Dade Ambulance, and finally RG Ambulance I found out their address is 2766 NW 62 St, Miami, FL 33147. when I researched it online there were numerous ambulance/transportation/shuttle companies in the same location. This is suspicious to me as I once work in fraud. I recommend you do business with a reputable ambulance company that don't have multiple names, have working equipment, get contact info for the company especially corporate office, that know who to bill properly and offers good customer service. Has anybody else had a problem with an ambulance bill where you could not find out the correct name of the company??? In Florida I had to contact the Department of Insurance to get the ball rolling, it's probably the same thing in other states. I suggest you stay far away from this company especially if they put you in an ambulance on a broken stretcher report it I am going to report the broken stretcher to Florida Agency for Health Care Administration's Division of Health Quality Assurance as I didn't know the stretcher was broken until I arrived at the rehab facility. I really hope the lose their Medicare assignment as something is shady.