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    Steam Master Cleaning

    3.7 (45 reviews)
    Open 7:00 am - 9:00 pm

    Services - Steam Master Cleaning

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    Freshly shampooed carpets
    Ninine E.

    Just moved in a new house didn't have time to change the carpeting and hired this company to clean them to bridge me over. The two gentlemen were very professional, polite and knowledgeable Damian Swanson and Joshua araujo did a stunning job and honestly made my carpets look brand new. Very satisfied and will definitely use them again!!

    Water stain

    This is the worst experience I've ever had for any service done in my house. I've never posted a poor review before. This company damaged my furniture by soaking it with water, leading to water stains all over it. They also scratched up my hardwood floor. I'm having to replace furniture and repair the hardwood floor to the tune of $10,000. They refuse to accept responsibility and will stonewall you when you ask to speak to the owner. Bobby (manager) literally told me he doesn't feel that they could've possibly messed up my floors, even though another supervisor came, looked at all the damage and was horrified. He took photos and gave them to the manager. Still denied the damage! I'm taking them to court. Their website claims to be insured yet they refuse to provide the insurance information. You need to look at the comments on Nextdoor by others along with me and I've reported them to the Better Business Bureau. Do not hire them! You've been warned now. I wish I could give them a negative number for their stars. Horrible horrible company.

    Austin Reagan, the leader, and Josh were assigned to my project. My house is 50 years old with tile and grout floors in five rooms, two of them large. These floors apparently had never been professionally cleaned, so the grout was dark gray and black, and the grime on the tiles had been walked on for years and would not come off when scrubbed. I had never used a steam cleaning service, and had no idea what steam cleaning is. A big machine like a steam roller? A hose with a nozzle that can knock holes in walls? I have fifteen feet of bookcases whose lowest shelves are a few inches above the tile. Many of the books are rare. So I was set up for a disaster. Austin and Josh reduced my anxiety at first sight. They were relaxed and friendly, but professional. Austin was open and comfortable answering all my questions . He walked the house and listed each item of work and its cost separately, so I could choose what services I wanted. The bottom line was so reasonable that I chose to have everything on the list done. I'm extremely happy with the results. The tiles are clean and gleaming with a lighter, brighter shade than I knew they had. The grout, as it dries over 2-3 days, is a pale gray. After I watched Austin clean a strip next to some bookcase, I went back to my work and left the men alone. Before they left, Austin explained how to care for the work and the floors. After thirty years in Austin, this was the best crew and best service of any I've head, in all trades from roofing to plumbing. Charles H.

    Great quality clean itemized the cost and worked his magic after that. Definitely recommend

    Josh Rodriguez did a great job! He walked me through the different services offered. Got my carpet cleaned and ready for apartment move out.

    Solutions used by technician.

    BEWARE! WARNING! Do not use this company to clean your carpets. This company was hired to steam clean our 3 year old top of the line carpet in 3 bedrooms and office. After the technician left, we noticed carpets were excessively wet with a chemical odor. Turned on ceiling fans and put industrial fans in bedrooms. Carpets were not dry after 24 hours. We contacted the company where we purchased the carpet for their expert advice. The flooring company said the $10,000 carpets were destroyed because of the excessive moisture, chemicals and a permanent sticky residue. Steam Master's solution was to leave the carpets wet again with no solution to the problem. Contacted corporate office (Bobby) which offered no help or solution and twisted the truth - making it our problem - not accepting that they ruined our carpets. They created the problem and are not solving it - or standing behind their work. At this point, we are left with replacing $10,000 of carpets on which we simply wanted a simple maintenance cleaning.

    Here is the pretty plain room. Easy carpet. Showing the equipment we had to rent to try to remedy the issue.

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    7 months ago

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    4 months ago

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    26 days ago

    Jacob did a really outstanding job with pet stains and he worked with me to keep the job within my budget.

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    1 month ago

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    5 months ago

    Joshua Rodriquez did a great job on my dining room chairs and rugs. Will be using him again for other furniture.

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    3 years ago

    Brandon did a thorough carpet cleaning; quick and efficient. A professional job well done.

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    3 years ago

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    Page 1 of 2

    Ask the Community - Steam Master Cleaning

    Review Highlights - Steam Master Cleaning

    I had Damian Swanson and Joshua Rodriguez from SteamMaster Cleaning clean the carpet in my new build.

    Mentioned in 5 reviews

    Read more highlights

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    We were having mold related issues in our master bath given that it was improperly installed and…read moresealed. We thankfully found Group Medic of South Austin and Pedro - who helped us through the process. I can't say enough nice things about Pedro. He truly went above and beyond to repair, regrout and reseal the entire bathroom. He was very knowledgeable, professional and such a nice person. We are very happy with the work they did. We highly recommend Grout Medic of South Austin. Thank you Pedro!

    We had Pedro come in for sealing a walk in shower and caulking two bathtubs and associated shower…read morewalls. He is a very pleasant guy and did some things well (sealing the walls of our walk in shower). However, the quality control on the two baths/showers was poor. His mom was having issues, and perhaps he was in a hurry. But we shortly began to notice a lot of overpainting. And, now, a couple of months later, as we began to scrape the overpainting off the shower wall tiles with plastic cards, we noticed even more overpainting and a number of grout lines that had major portions with no sealer and a bunch of smaller areas that had gaps. We used leftover sealer to fill in all the gaps he missed. Also, the caulking around the tubs was, simply put, sloppy. Maybe it was due to his having to travel to see his mom in El Paso. Nevertheless, my recommendation for anyone who uses him is to do your own careful quality control checks while he's there. This is not meant to 'dis' him, but to help him succeed.

    The Good Tile

    The Good Tile

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    Eliab and his team did an amazing job doing my kitchen backsplash. Very fast, responsive, and…read moreclean. Really appreciate the workmanship. I will be using them again.

    I hired Eliab of The Good Tile to remove our 90s bleh kitchen floor tile, remove our backsplash…read moretile, and install over 300 square feet of new flooring tile plus new backsplash, and extensive accent wall tiling in the backsplash tile. My new floor tile has a pattern, and the backsplash tiles were 2.4" x 8" ceramic hand glaze ceramic tiles, and so neither would be easy to install unless the tile installer was very skilled. I thought the review photos on Yelp showed Eliab already has an extensive body of work done well, and I loved that he specializes in tile so I knew that he should be very competent at it. And he and his guys Salvi and Rafael were excellent! They worked hard and did very precise work. That was a ton of cuts and joints to line up perfectly with all that subway tile, and it looks wonderful. The cuts around light switches and power receptacles: also precise. He was as good as his word about showing up, doing it right, and cleaning up as they went. He earned my trust, was good to work with, and I would happily hire him again. I definitely recommend! I will post pictures for now as is - but keep in mind the construction is still going on so they will not look as great as they should. I'll try to remember to update our photos when the remodel is truly done.

    Great Grout Tile Care

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    Great experience;…read more Giovanni, the owner, was very pleasant and informative on the phone. He was flexible on the appointment date. He explained what they were going to do and the care instructions. His crew was very polite and efficient. They got our kitchen and bathroom done well within the promised time. The results are nothing short of amazing. The floor looks like it's brand new. I feel we got great value for our money.

    Pathetic after sales service. Once he has cash in hand and is out the door he doesn't respond to…read moreany issues. July 2020: I hired him to clean and seal grout in the master bathroom shower of 3yrd old house I bought. The shower by the way was still in great shape. I just wanted a good cleaning done, and filling of couple of very small spots. I also asked him if he can seal the grout and he said he will and claimed a 15yr guarantee on the grout seal. August 2021: Within a year the shower looks way worse than it did after 3 yrs of ownership. Whatever he used as a sealant seems to have served the exact opposite purpose. I reached out to him with pictures and initially he feigned ignorance of even having worked at my house. And when I finally located and shared the receipt copy with him, he said the earliest he can send someone over to take a look is by December 6th!! Also, when I mentioned the 15 year guarantee on the sealant, he said he will check with the sealant manufacturer!! What the hell? Giovanni it was you who claimed the guarantee when you spoke to me face to face, not the manufacturer! Nor is that mentioned anywhere in the receipt! January 2022: December came and went by, it is January and I'm still texting him, calling him(he won't answer), leaving him voicemail(he won't call back). For all the reviewers who gave him 5 stars, just wait a year...see what happens. I'll pray you don't have to reach out to him for any of his "guarantee" claims. This is my worst experience with any kind of contractor ever.

    Steam Master Cleaning - carpet_cleaning - Updated August 2026

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