These guys are great! Instead of selling me on an expensive package, they let me know my damage wasn't too bad and gave me free advice to fix it! I will definitely call them back and trust them if I have any other water damage. read more

TLDR: Though we had no issue with the quality of Austin Flood & Fire's work, we had multiple egregious billing issues, to the point that it's difficult to believe they weren't intentionally trying to overcharge us. 1. Austin Flood & Fire responded to our call on a Wednesday night to begin drying our house out after a flood. On Thursday morning, Alex Zimmer put together a complete quote for the full remediation. We found the quote high, and got a second quote from another provider. On Friday morning, we called Alex to let him know that we were going with the other company because of cost (paying out of pocket). Alex stated that the other company was not going to be as thorough, and convinced us to reconsider, offering to work on getting his quote down. He met us in the middle and offered to start the next day (Saturday). We agreed to go with AF&F and asked for the updated quote in writing. We repeatedly called and texted Alex throughout the day on Friday for the updated quote, which he assured he would get to us. Eventually, it was close of business on Friday and we had to cancel our other company (slated for Monday). Finally, AF&F sent the updated quote at 8 pm on Friday, for only $1k less than the original quote and roughly $5k more than the price discussed. Alex admitted this was AF&F's mistake, but was unwilling to honor our verbal agreement. Considering it was now Friday night and we were urgently seeking to remediate, we felt trapped and chose to go with AF&F and hope for the best. We did ask to speak to the owner, Robin, before we proceeded, who assured us they would do everything to keep the costs down, and that the quote was the "not to exceed" number and may be less. We felt somewhat better and chalked it up to a miscommunication. 2. A few days later, we received an invoice for 20% of the total quote. We had already paid a deposit on Wednesday which was not reflected in any of our new documents. We contacted AF&F to remind them of this, and at first, our project manager, Danielle, said it would be taken off "at the end" without further explanation. Given the upfront billing issue, we did not trust that this would occur. They did eventually make this right, but it felt like clear dishonesty and/or incompetence to have two billing issues at the outset. 3. As the work started in earnest, the team was prompt and did a good job. The only issue, which we flagged repeatedly to Danielle, was that certain pieces of equipment were sitting unused. She reassured us that we would only be billed for equipment used. Because the dry out hadn't taken as much equipment or as many days as the original estimate, we expected our final invoice could be less than the "not to exceed" number. Imagine our surprise when the total invoice was $700 over the "not to exceed" number! We did not approve any work outside the original scope, nor did they even seem to notice they went above the "not to exceed" number. They simply offered us a 5% "prompt payment" discount if we paid within 48 hours. We reviewed the invoice and quickly realized that they had cited 44 pieces of equipment in our 900 square foot home. This was a clear overbilling, which we pointed out. Both Danielle and Robin immediately replied to say that we were misreading the invoice and/or were incapable of doing basic arithmetic. We highlighted a specific room to point out discrepancies, and they went silent for a full day. We received an updated quote for a decreased price on Thursday morning, with a reminder of the "prompt payment" discount (now down to 24 hours with no adjustment for their mistake). Danielle admitted they had double charged us for equipment in several rooms and sent photo evidence, which we reviewed only to find additional errors. We asked for the supervisor hours to be removed as well, considering it was not included on the original estimate and we had to spend hours of our own correcting errors. We came to an agreement and paid the rest of the invoice in full by Friday. We never heard another word from Robin about any of this. Overall, we had no issue with the quality of their work. Their on-site crew were helpful and polite. However, these issues suggest incompetence or intentional overbilling. They take advantage of the fact that they're providing urgent services to people in difficult circumstances, using scare tactics and time pressure to sell. We would not recommend them under any circumstances. read more

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We live in Oregon and had to coordinate remotely, but email/phone communication was good when lining up testing and estimates. Alex and I texted while items were being pulled from the house, receiving confirmation photos. Comms were good coordinating return of the cleaned items to a storage unit. Billing went smooth. It was only when items didn't turn up that AFF began to destroy the good will they had built with me. When trying to resolve the issue, they blamed their subcontractors and said objects not added to the project through "established communication channels" were not their responsibility -- it didn't matter how much proof I had. An antique family heirloom was lost and left another one sitting in Texas to be retrieved later on our dime. AFF makes errors and dodges accountability. Find another local outfit. If you must work with AFF, dot every i and cross every t -- and make sure you do it through their "established" channel. They added frustration to our tragedy. read more

getting done in a timely manner and showing up, my paint is peeling and the quality of the work is crappy. it's just been a year. i knew they didn't prime but they kept insisting they did. after seven months we gave up with them just get back in our house. they came back to fix but didn't non of them wanted to put the work in to make it right so with much regret it needs to be put out there they didn't do the kind of work that we paid for. read more

Austin Fire & Flood - no trim around cabinets - Damage Restoration Near Me - Austin, Texas

The sales team and the first responders do a good job selling you. Don't be fooled. The owner and other leaders of the company take no accountability for their actions especially if something doesn't go their way or they damage your property. Keep looking for a better partner who won't further complicate your restoration. read more

Very happy with my experience with Austin Fire & Flood! Alex was very knowledgeable and provided us with an excellent customer experience. It was a pleasure to work with him and his fantastic team from start to finish. read more

While I hope we don't have a fire or flood event in the future, if we do, I will not hesitate to call Austin Fire and Flood - and I will wholeheartedly endorse them to anyone I know who needs their services. We are nearing completion of a substantial rebuild project after a fire and AFF has been a great partner every step of the way. Once I chose AFF after speaking with Robin (the owner), I was confident I made the best decision. This was confirmed as I walked through the structure with the insurance adjuster and AFF, as AFF repeatedly pointed out item after item that were not on the adjuster's radar. The fire was isolated to a small section of the structure, so I anticipated the repairs would be isolated to those areas as well. AFF pointed out extensive smoke damage citing classifications / regulations requiring the replacement of almost all the sheetrock and cabinetry in the house, as well as windows with seals broken by the heat. After that initial walk through, I was so glad I did not ask one of my contractor friends to take on the rebuild - which I am sure they could have done, but it would have been much more limited with residual damage remaining. Since everything was being redone, we took the opportunity to make some alterations and upgrades, and AFF was great working with us and separately costing these items out. Rather than roadblocks, AFF provided alternatives and solutions when barriers came up. All of the subcontractors have done quality work, and the AFF team personally oversees the work. I have found all AFF personnel to be both accessible and responsive - something I can't say about my insurance adjuster or mortgage company. AFF has also been a great advocate for us in dealing with the insurance adjuster, explaining why costs exceeded the adjuster's initial and revised estimates, and providing requested support. What more can I say? 5 stars seems too low... read more

Robin and Ashton were great! Great attention to detail, thorough communication, and high quality work. Robin even went above and beyond by helping me to navigate the insurance side of things. read more

We had a major upstair water heater burst that flooded and damaged a large part of our house. Austin Fire and Flood (AFF) was the only company that could come to the rescue within the hour, in the evening of a weekend, to set up mitigation measures immediately. Our AFF point of contact, Paul Miller, was on time, professional and responsive. He always answered calls, responded to our texts instantly. He's knowledgeable about the whole insurance process and gave us honest and valuable advices. He worked directly with our insurance company and prepared detailed, thorough quotes to get us coverage for our repair. The whole AFF team was courteous, punctual, and did a great job in mitigating the damage and preventing mold from spreading in our house. We couldn't have done it without them. They made the whole process easy. I highly recommend AFF and they would be the first one we call if we need water damage control. read more

Great business to work with. I'm glad we were able to help out with carpet cleaning needs. Justine was very courteous, and great to work with. We look forward to doing future business with Austin Fire & Flood. Please call them for any fire & flood restoration. read more