Super courteous, efficient. did a great job and came when they said they would, which did not…read morehappen with the other major carpet cleaner around. Took the voucher without any issues as prepaying for them always makes me a little nervous. Got out all my stains except one, and I was not sure what the cause was. I am very pleased and would use ServiceMaster again without hesitation.

I can not begin to thank this company enough cleaning the rugs in my home. With the previous owner…read morehaving children, a dog and a cat my carpet seemed doomed from the start - and well being four college students we didn't help the cause- but if I could include a before and after picture anyone would be blown away. It looks like a brand new carpet! And the once raunchy assortment of smells eliminated! The best part of all? The price! The prices were so reasonably affordable making the process that much easier. I wouldn't use any other company!

Very dishonest business practices. Canceled twice and rescheduled for a third time with him…read moreoffered us a discount to give him another chance to make it right. Yet when the day came for him to show up he was a no call no show and never responded to any calls or text. You will be wasting your time if you sit and wait for him to show up. I would go else where and hire someone who is more reliable and trustworthy. Would give him zero stars if I could.

You're better off renting a rug cleaner from Home Depot and doing it yourself, that's what I ended…read moreup doing for 3 apartments. Rugs weren't cleaned.

They were great and I feel like I have a new home! They arrived right on time, were very…read moreprofessional, confirmed the price before they began. The results are impressive (I had a few stains on my stairs). I would not hesitate to use or refer them. I have to wonder if the one star review was a mistake or intended for another company. The people in the office as well as those who came to do the work were very professional and kind.

We have been using Spotsmith for over 12 years in both of our businesses and our home. This is a…read morefamily owned and run local business with the kindest people you will meet. They are reasonable and do great work! Highly recommend.

I own a busy office building in the Boston area. I have used Roy's Carpet Cleaning Services for…read moreover 10 years for general steam cleaning of carpets or water damage. Roy's Service is professional, respectful and thorough. They use all the proper cleaning techniques depending on the situation. For water damage, they remove wet plaster board, lift carpet, treat with mold and mildew prevention, bring in industrial dryers and dehumidifers, then when completely dry, relay carpet, steam clean sanitize and deodorize! Now that's pretty thorough!! Anyway you look at it, Oren, owner is always responsive and prompt and understands the urgency and provides top quality service immediately and accordingly. There is no one else I would call for carpet cleaning and restoration. Plus, he has a very friendly and warm disposition. Call me for a reference. Oren will give you my cell!

I have used Roy's Carpet Cleaning for the past several years and am always impressed by the quality…read moreof their work and by their friendly professionalism. A grade-A company!

I have them in once a year to revive my basement carpet. It keeps the space bright and fresh and…read morehas been well worth the investment.

-Jennifer, Matt, and their team are absolutely the best!!…read more - We have used them exclusively for 11 years & wouldn't ever consider anyone else. - Family owned, polite , professional, timely,reliable, punctual service in any aspect of cleaning your home. they are simply the best! Peter & Mary Cullinan

We have always had good service here with any of the rugs we've brought to them for cleaning…read more Recently, we brought them one of our largest rugs for service. It is a Persian hand-knotted wool rug that was made in the 1950s. It is both excellent quality and still in excellent condition. We love this rug, the colors and design. It was time for it to go in for an inspection and cleaning. The staff here is extremely knowledgeable about not only the care and repair of rugs but can inform you of the likely country of origin, age and value of your rugs if these things are unknown to you. I think the prices are reasonable but that does not mean they are inexpensive. But for high quality rugs this is the place to take them to be assured of knowledgeable care, handling, and repair if needed. There is a reason that high quality rugs hold up over time. They are generally made well to begin with created from sturdy and quality natural materials like wool and often are hand-knotted. Hand-knotting differs from hand-tufted rugs and it goes without saying is vastly different than machine made. A hand-knotted rug is woven by hand using a loom. The rug maker ties each knot of the rug entirely by hand. This is a labor intensive and time consuming but wonderful rug making technique. Hand-tufted rugs are made by hand using a tool. The rug maker in this case uses a tool to push tufts of material through the back of a cotton canvas. This is a quicker process and doesn't require a high level of expertise. In fact, as a teen I learned how to make small rugs in this manner. It was a fun craft for me for a few years. If well care for, a hand-knotted rug generally will stand the test of time. They are often handed down in families becoming in many instances more valuable and precious with time. It is important to ensure any carpet is cleaned regularly and professionally but it goes without saying that a hand-knotted wool rug should get specialized care. This is not a situation where one should consider a DIY approach or using rug chemicals from a can bought from Home Depot or the supermarket. We are fortunate to have Grillo nearby to provide the kind of care precious rugs/carpets deserve. They are very busy bees here...Once we dropped off the rug we were told it could take up to a month to get it back...and indeed they had it for a month. That was fine with is. This isn't slap dash service. During that time we were able to enjoy the pristine hardwood floor underneath the rug that we never see. Lol! Grillo has pickup and delivery service as well but since we have a pickup truck and thankfully are both strong, we were able to drop off and pick up on our own...(I subscribe to "use it or lose it"). One of the (burly) guys working here does come out to your vehicle though and with amazing deftness and talk about strength, brings the rug singlehandedly (I might add), into the shop as well as reloads it back in your vehicle at pickup.

I called these folks for an estimate. I originally spoke with someone named Pam who was nice, but…read morethen an older man got on the phone and was rude, dismissive and ultimately refused my business. I was trying to explain a particular cleaning concern involving mod spore exposure (not direct mold damage) and he accused me of "changing my story" in a way that was just bizarre. I don't know if this man has cognitive impairment or some sort of other neurocognitive personality change but the exchange was bizarre and upsetting. He ultimately said he would not clean my rugs. My understanding is that they have a good reputation for cleaning but this customer service experience was one of the worst I've even encountered. Downright hostile.

We needed to have our 13 carpeted stairs and our 1 bedroom rug on our second floor cleaned parts of…read morethe rug in the bedroom was really, really bad we thought their is no way he is getting some of these stains out he said he would come over @ 2:00 P.M. on Saturday I said great he called @ 12:30 and said I can come over now I mentioned I just have to vacuum the rugs he said I also do that I said okay he showed up 20 minutes later took @ 1 and a half hours I mentioned I have 3 smaller rugs laying over a wooden floor if he could do those also I would pay the extra he did those also no charge I am very, very happy with how the rugs came out they look like new!!! the cost was only $ 146.00 dollars I read some reviews about other cleaning carpet companies this is why we chose Mark this is guy is great!

I am very disappointed in duraclean by Leone and would not recommend him to anyone. We were having…read moreour living room and nursery rooms carpets cleaned while we were away for a weekend as a gift and returned home to our babies nursery carpet reeking of cat pee ( I'm guessing from a previous home owner) when there was no smell before. The carpets were also still wet over 24 hours later which can lead to mold. I'm shocked a "professional" would leave the carpets this way and what should be an exciting time is now added stress to try and fix this situation before the baby comes in a few weeks. When contacted about this situation he made no attempts to fix it. Very disappointed and would recommend seeking services elsewhere.

Alec's Carpet & Upholstery Cleaning is one of the best businesses I've worked with here on Cape…read moreCod. They picked up and returned my Karastan wool carpet for cleaning. The delivery person was respectful and professional. He placed the carpet under the dining room table and measured to ensure it was even. They are great at communicating with the customer and kept me informed of the status of my rug cleaning. The cost was very reasonable. The best part is their professionalism and customer service. After cleaning, my 17-year-old Karastan wool carpet looks brand new! I've also had them clean my wall-to-wall carpet. I highly recommend Alec's and will use them again.

Once again, Bill at Alec's Carpet & Upholstery Cleaning to the rescue! He and Alec's team have now…read morerestored my white wool Stark rug (how did I think that was a good idea w/2 little kids!?!) twice, cleaned moldy/mildew carpet in the mudroom after a humid spell, removed stains from various spills (cat throwup, tea and coffee, leaked DampRid anti-humidity chemicals bag, leaked freezer bag, rust stains). Easy to schedule, reasonably priced and professional.