Well I called today and after a 30 minute wait to be transferred to a 20 minute wait I finally spoke to some human being. I was told my replacement container well be in today. And to make sound good I was going to receive a follow up call today before 5. Ya right. Nothing F me in a nice way. Smh. The next step is taking my container to them for a replacement It's not their fault that customer service is bad. It's the cities They always had bad service. read more

I have had to call in 4 times for missed pick ups. Now this time they missed the same trash can TWO WEEKS IN A ROW! The worst part is we always make sure to space the trash cans out to make it easier, and they STILL don't pick up the trash. There is no car parked where the trash cans are, so I have no idea why they miss the pick up. I also specifically called them to ask why we are billed in advance because of things like this where services aren't rendered and they just said it was their policy. I'll be reporting this company and complaining to the city about this. This company is unreliable and a waste of time and money. read more

Awful customer service. I had a question for a service person (License plate ending in 8559) and as I'm asking him the question, he literally just starts driving away and blows me off. I had to walk to keep up with his moving truck while asking him a question. I'm appalled that this is the type of service that is being offered. I would call the office and complain, but after reading how awful their service is over the phone, I figure I'll just leave it here for them to see. They literally dump the dumpsters in the middle of places where people can park on the streets, rather than placing them at the very end of the curb. Parking is at a premium in this city, and it would be great to see a little more respect for the denizens. read more

The staff was very professional in helping me to get what I need (we have to rent a temp bin multiple times in order to clean up the house/garage). They delivered and picked up on schedule (in fact, the service was provided the next day). Highly recommended. read more

Very happy with Athens service and their customer service! The drivers actually get out of their truck and pull the cans closer, they NEVER spill. They are so nice they wave to my young son who loves to see their truck! read more

worst company ever ,do not sign any contract or ask for a service with these guys .lies after lies no customer service once you are with them they refuse to let you go with other company they say they will call you ( it's a lie ) you can wait for ever . friendly advice stay away from these guys .My only question is why the cities let them operates in their cities after all these complains ? read more

Update: After the feedback mesg below from Athens, I wrote back but never heard back, my trash can was still blocking my driveway after proving info to customer service, minus another star. Athens is so pricey and yet the service is bad, disappointing. Original feedback: 9 out of 10 times my trash can is put back in a way that it blocks my driveway, what gives? read more

I have always received excellent customer service and home service from Athens. I seldom have reason to call customer service, when I have, I've been treated professionally and respectfully. I've never had occasion to call in anger. Take out service has been a blessing. The cans are always returned to where they were taken from and the gate secured so my dog won't get out. (She's never outside during trash pickup) Broken cans are promptly replaced on the next trash day or of the following week. read more

Fast response after driver missed trash pickup. Trash can was emptied the next morning. Thank you Athens.

I live in glendora. Athens chose to only pick up some of my trash today. Haven't had this problem in a long time. Spoke to their rep and they said that I have to many trash cans. Same amount of trash cans I have out every week. They have always taken them they can't tell me why they decided today not to take them but now I am left with trash that I've paid for to be picked up. I've already left a voicemail for the city manager. read more

I live on Molino St. in Pasadena and want to recognize the great job that Luis Quinones on truck 193 does. He is always very accommodating and provides top notch service! It is great to not have to worry about trash being left behind or the bins obstructing. He is very mindful and considerate which, in my opinion, are very important qualities to have as a service provider. Hope to continue to work with Luis for years to come, best of the best!! read more

Terrible route manager refuse to pickup large illegal dump just terrible service. If this continue???

Luis quinones of truck 193 is great. He always puts the dumpster right back in the same place with room for parking. Friendly and helpful.

They came to pick up our garbage; and they left three massive boxes of garbage behind. Must have fallen off the back of the truck. Thanks for nothing!!! read more

I complained using their online customer service email and I received a response the same day. And they corrected the problem I had. Don't call them, the girl at the front desk is incompetent and rude and yes, you will be on hold forever. read more

Great company Luis quiñones does the service for us he's always courteous and makes sure everything is back in place and picks up the stuff that people some times leave next to de dumpster A+ service read more

They kept on changing trash barrel delivery dates. Called so many times but always told you that your delivery is on dispatch route. Soooooo many times that I cannot trust them. Pls get ready to be upset and then you have no way avoiding it. It has been a nightmare. read more

The trashcan for recyclables at my apartment complex is full each week because we do our part to recycle. One truck comes to collect ALL the trashcan types at once.. making our efforts to recycle completely pointless. Sometimes the drivers even look suspicious doing this! read more

if i could they wouldn't even deserve a star. all the rules and obligations they make with you is just to charge extra for jobs they don't do. because they are owned by the city the city has authority over them. if you have any complaints, go to the city first. this business a not fair and they are hungry. being in business with them for years and always paying on time, yet they have no time for you. most horrible customer service ever. make sure their is a contract for you, cause they make up things too. they have no time for you, but they take your money and recycles. we will no longer recycle for them, trash will be empty. i rather do recycle myself and get the money then them. if you can do not do service with them. this is not the only time they do this and i never do yelp reviews. I really wish I got the girl name that was talking to me over the phone. I asked her to be logical and understanding and the situation doesn't happen all the time, it was a one time thing and that trash needs to be picked up, (which is also a sanitation issue). They want to charge an extra $68 to come back and on top of it charge our regular fee. I told her i would find a different company and she said "no you cant" and i said yes i will and again she says "no you wont" also i told her we always pay our bills on time and work with you guys why can't you work with us. All she can say is that the drivers have a route and will not wait and that on thursday it should be accessible. Also the city comes around to tell us we cannot have the gate open. It ALLLLLLLL COMES DOWN TO HORRIBLE CUSTOMER SERVICE AND DUTIES. This company mankes money on lies and take your recycle to make more money, which california made it maniditory for you to recycle so that they can also take money from that, not like they take enough of everything. image for all businesses how much they make on just that. The trash is locked up in the back of shop and car was blocking. As we were opening gate and moved car they left, even though they saw us trying to move fast. They don't give a care in the world for you or work with you. I wish LA will find a new company. I am totally going to go over the top to fight for this, expecially seeing so many complaints. read more

I haven't had any problems with Athens Services. Every time I have call, they help me with my questions or concerns or everytime I needed it a Bulky item pick up. They'll come at the day they suppost to come. No problem. read more

I have had Athens residential and commercial service for many years, and have always had excellent service. Their live, telephone customer service people are always polite and helpful. It has been great doing business with Athens. read more

Athens has been a nightmare to deal with. We are moving out of Athens service area and need to cancel service. I have called the customer service number 8 times today and received 3 callbacks only to be told they were from the wrong department and they would place me back into the que. Every time I get a callback it is "the wrong department". If I try to stay on line their system just hangs up on you. Chat is unavailable. Thank god after this week I hopefully never have to deal with Athens again! I am moving! I need to cancel service! Please someone contact me and not from "the wrong department" read more

Easy to use website and quick response to inquiries.

Every time I have called Athens for large pick ups and any other needs that arise it has been easy and they have been extremely helpful. I definitely am happy with my service. read more

Wish we weren't required to use Athens! Horrible customer service! The people answering the phone for temporary service customers do t seem to know any answers of how their services work. I have a job for 2 months and inquired about pricing. They informed me that they have service for 30 days max and 3 months or more. I asked after the 30 days, can I have a new bin scheduled to be dropped the day the old one has to be removed or then next day? They lady that was finally going to help me, Suzy or Cyndi, said she needed to find out and would call me back by closing or the next morning. I get the call back from her the next day late afternoon. She tells me the same thing as before. I repeated my question and gave dates as an example. She responded to that by say I wasn't listening to her and repeated it all again. Still with no new information. I asked if there was a manager or supervisor that she was getting the information from herself that I may speak to that knows the answer. She responded with that is he answer and she told me and she's in a meeting so you can't talk to her. I finally gave up. I still don't know what the policy is or when I'm able to get another bin for the second month of our project. Every trash company has their pros and cons. But this one takes the cake for the worst company I have ever had to deal with. I wish the city of LA would terminate their contract and let us use a different one. read more

Horrible customer service. "Alicia" who called me earlier today kept speaking over me, was rude and condescending. They just called me for a SECOND balance after they called me last week for a smaller balance. Their accounting is extremely unreliable. They are totally unprofessional and disorganized and apparently, make untrue statements in their "notes". Use a different junk hauling service if you can- I know I sure will!! read more

Athens Services in Glendora. Our driver Alfonso and helper Alex do an amazing job. They're on time, friendly, and very professional. I appreciate that they place the bins back on the sidewalk neatly, leaving the street clear for parking. Thanks guys for your outstanding service! read more

-Update: was contacted thru Yelp, by Guia, and all billing issues resolved. Too bad it had to go to negative social reviews to get service, rather than being handled by the several calls and emails done privately over the previous 6 months... but thank you none-the-less. Original review as transcribed: "Deserves 0 stars. That's Zero. Not even one but there's not that option. I would absolutely give 0 stars if I could. Customer service is terrible and they don't consistently pick up trash. They like to charge wild amounts over $400 in my case, for literally nothing. A back charge from BEFORE I ever started service. Obviously I'm not paying that, and guess what the customer svc (lack of) can't seem to figure out how to take the charge off. So now I have a back charge that's unpaid and the only way to get trash picked up is to pay it. Well that's not gonna happen. I'm not paying for service I don't have. Or didn't have. Find a local trash pickup service and avoid this company at all costs!" read more

I RATE THEM F, Got a temporary dumpster, filled it to the fill line, they came to pick it up and told me it was to heavy and to empty it half way, so I empty it half way like they TOLD me and then they came back and said it's still heavy, by the way the dumpster wasn't in the best condition , the wheels especially. They came back the 3rd time to pick it up FINALLY, they wanted to charge me for the 2 times but waive one , I did what they TOLD me and it still got charged!!! These people are in the business of ripping people OFF!!!!!!! Karla the supervisor was no help at all , horrible customer service ! If I could pick another company I would !! Ben I don't want to give them any Stars -1-1-1-1 read more

Thank you Athens!!!! Thank you for the items picked up as requested and in a timely manner. I greatly appreciate it.

I love Athens service. They are always on time and curious. I never have issues with my service. My guys are so nice to my daughter when they see her. read more

On 8:30AM, 1/20/2022, I called customer service at 888-336-6100 for missing pickups for 1/17/2022 & 1/19/2022. I talked to a customer service assistant for the missing pick ups. I informed a dumpster in the lower garage had missed two services for the week and it was trash on the floor everywhere. She said she did not see a dumpster in our account. To her, a dumpster is like a trailer. I repeated there are only "recycled bins and a big trash dumpster", she insisted that I have to answwered a "3 yard" or dumpster. I said both container are fulled. She still wanted me to answer 3 yards or dumpster repeatedly. I saed I need to talk to her manager for this, she put me on hold for 10 mins and after that played her phone with punching phone keypads with annoying sounds so that I might the phone. It is a very rude service and it is simple reporting missing pick up. Why make it so dram and complicated? read more

Now Athens is trying to collect for January 2018 services that they never performed. I have contacted Athens billing/collections dept 3 times letting them know that they are billing for services that they never performed. RecycLA designated Republic as our new trash service company Republic. Now I have to take time out of my day to prove I paid someone else so their collections department will stop harassing me. Just ridiculous!!! read more

My green waste bin was not picked up today. They said it was too full. Yes, it had some old dead bamboo plants that were tall (8-10 plants less than 6 ft. tall) but it wasn't even full. Never had issues before and I see this commonly in my neighborhood. So I called them up today and their response was "At the driver's discretion if the lid doesn't close they are not required to pick it up." They used to leave notes but aren't required to do that either. So I have no choice but to lug it back and cut the plants and wait till next time. Would not be so bad it this was written on their website or if it were a consistent policy. read more

Very fast and easy reservation system. Made the reservation online and a person followed up the next day to go over all the details. Delivery and pick-up were on time and completed without a hitch. I thought the price for the 3-yard dumpster was very reasonable. Includes the dumpster, delivery, pick-up and disposal. read more

i have their trash removal services in 2 locations.they have not picked up for 2 weeks in one location and after calling them and being promised service yesterday.they did not show up.today was their regular pick up day and they did not show up either. the customer service person is not willing to go the extra mile to verify whats going on. i am going to change companies. read more

We were most impressed with all aspects of renting our dumpster. Our phone calls were answered by a person each time we called. The staff explained everything in clear language. The dumpster arrived as scheduled, it was dumped as agreed upon. There were no surprises. My only concern was the cost being high. read more

Thought this was resolved two months ago, but we are STILL receiving invoices from Athens. We've now cancelled the service TWICE. Not only that, but when I called customer service they forced me to go with the "we will call you back" option instead of allowing me to stay on the line (I didn't select anything, they automatically did this), and then hung up on me. When they called back, nobody was on the other line and they hung up again. Save yourselves the headache and go with anyone else but Athens. They have the worst customer service I've ever experienced. read more

Athens does an amazing good job. Could not be happier with their service these past 4 years. They are on time. The don't spill. They never miss anything. And the bulk pick up last week was right on schedule for us at 8 am. The customer service people who answer the phone are courteous and knowledgeable. Hard to believe this is a trash company. Many hotels can't get it done as well as Athens does. read more

After years of good service from WM, Athens got the new contract for Thousand Oaks. Athens took our WM cans a week ago and the new cans never arrived. I've called multiple times and always receive the same response, "We have escalated your issue and the new cans should arrive within 48-72 hours". Last time I spoke to them they said we could leave our trash bags on the street and they would be picked up. As expected, they never pick them up. Just called again... now they say our cans will be delivered in late April. I'm serious... they say we won't have any trash cans for a month. Supposed to get a call from a supervisor but not holding my breath. With no other options I'm resorting to online reviews. I know I'm not the only one having these issues.. Seems the city council did zero due diligence before firing WM and signing with Athens. A quick Google search tells you all you need to know. Athens is just a horribly run company. read more