Although I have Athens for my regular trash/recycling/compost company and am satisfied with their service and efficiency, this review is regarding their bulk pick-up services. I had a refrigerator break down and went on the Athens website to request a bulk item pick up and received confirmation of approval the following day. My refrigerator was picked up early the next morning and I couldn't be happier. A+++++ for easy and quick website and services. Also, a shout out to all of the employees that I have encountered so far...always smiling and ready to help. read more

The City of Whittier changed to Athens from Republic in November of last year. A woman from Athens came to the City Council meeting and gave the presentation about how professional Athens was and that the transition would be seamless. She lied. Athens sent a bill for 3 months even though Republic was still servicing the City of Whittier for one of those months so they were double billing customers. The bill had the incorrect number of trash barrels even though Republic had the correct information and the clerks at Athens were supposed to input that information into their system. They sent out endless text messages with incorrect information. They delivered the wrong number of trash barrels. I had 10 trash cans at my house and could not get anyone to figure out how to get the correct number...1 black, 1 blue and 2 green It has been endless phone calls with workers who have no idea how to solve billing problems or pick up barrels. Terrible Customer Service. They are all rude and are working from their bedroom or in the checkout line at Costco. I actually heard, "Costco card please" on one call. It is April and I still do not have even ONE correct bill. If your city is considering Athens..do not let them do it. It will be a nightmare of rude employees that get paid to do nothing. You will never get a correct bill. Their answer is always, "Just pay it and we will sort it out later." Seriously. How does a company like this even stay in business? read more

Athens Services - For three weeks I had to drag all these trash cans to the street and then drag them back in because clerks at Athens are incompetent. - Junk Removal & Hauling Near Me - La Puente, California

They did eventually resolve the billing error after 4 months and several more calls and a mailed threat to put a lien on the property because I refused to pay the bill until they fixed it. (They owed me more than I owed them) Not a good experience but since my city has them contracted I've put it behind me and have no choice but to remain a customer. read more

Worst service this how they left the dumpster they dropped of this morning. Also they moved my trash cans on the sidewalk resulting in them not picking up my trash then reported my trash cans weren't out for pick up read more

Athens Services - Where my trash cans were this morning - Junk Removal & Hauling Near Me - La Puente, California

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Missed pickup again while every neighboring bin was serviced. This isn't an isolated issue anymore. Reliability is clearly a problem. Paying for trash service shouldn't mean wondering if your trash will actually get picked up. Extremely disappointed with Athens Services. Bring back WM! read more

They deserve to be on the business they are in because that's exactly what they are GARBAGE. Worst company I have ever had to deal with, over charging and I don't recommend on enrolling on autopay because they are sneaky and take money without your authorization. From the employees straight to the supervisors. Up to that point there is no winning with them since the supervisors can't even be held accountable. When it comes down to services like these I wish we had more options to choose from rather that being stuck with companies like this one. read more

Absolute worst company on the planet. Never empty the bins properly. Laziest workers. If theres a car in the alley, they will just skip the weeks service. If there's slightly a bit to much trash in the bin, they won't touch it. Customer service is non existent The monopoly these companies have over waste management is appalling. Something needs to be done. Over a thousand one star reviews? Wow sociopaths must operate this company. read more

Athens Services - The worst company on the planet - Junk Removal & Hauling Near Me - La Puente, California

Bad service, over charge , monopoly company that does whatever they want ... did not provide service and keep charging for services they don't provide read more

The services went horrible from the past three months now. Bins not picking up nor returning it on a regular basis.

They took over our area and took my old trash cans and brought me smaller cans but forgot my green waste cans. It took them 2.5 months to bring them after 4 calls and several excuses on why everyone in our neighborhood got brand new cans and we couldn't at a minimum keep our old ones until the new ones arrived. No compensation for the inconvenience. I couldn't cut my grass for 2.5 months. That was kind of sweet but I don't like paying for a service that I can't use. read more

This is the worst trash service ever for large properties which will result in rodent issues. They pick up our trash and left a mess, including leaving the bin outside of the trash chute. When I called to make a complaint, the representative was very rude and hung up in my face when I asked for a supervisor I was called from phone number 818. 485. 8150. Horrible customer service!!! read more

ZERO stars for removing my dumpster and all recycle and yard waste bin in the middle of the state of emergency and the worst wild fires in California history. We have issues getting Athens to service our alley, despite charging insane amounts to do this. So I have an illegal dumping issue here nearly constantly. Last night someone illegally dumped where the dumpster used to be and they lit the debris on fire and it burned my building! They are in violation of regulations disallowing price gouging and other shut off regulations during a state of emergency. The city of LA needs to dump this contract with this unethical and unscrupulous company immediately. If they cannot provide the service, they should not be charging me for it. I have been trying to get them to resolve this for over 2 years and they refuse to do the right thing. I will not double pay for services I have never received and their bills include years of service I never actually received and am due a significant refund. I was assigned a man name Francisco who is the liaison between Athens and the City of LA but he was worthless since he just vanished and never did anything meaningful. read more

Athens Services - New fire damage as a result of Athens negligence - Junk Removal & Hauling Near Me - La Puente, California

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Literally one of the worst companies that exist. From their techs who pick up the dumpster to their customers service reps. Come pick up our trash! read more

Athens Services - Trash not picked up for 2 weeks straight. - Junk Removal & Hauling Near Me - La Puente, California

The worst company to deal with. They advertise container rentals for roofs and they really are not in that market. They took a $687 deposit and were unable to provide the service. They told me they processed a credit back to my credit card (wait 7-10 days for it) I did and no refund. I called another four times they hang up on you they lie and tell you it's coming in 3 days and it never posts. I have filed a claim with my bank now and I intend to pay them for there trash services the same way they reimbursed me for a container that never came. What a bunch of Losers!! read more

Today we got our trash bins delivered because our city signed a contract with ATHENS. Unfortunately one of the trash bins the recycle one the blue one wasn't new which I wasn't expecting a brand new one but at least expected clean. Let me tell you it was filthy. I'm talking like if there was a dead cat in there I'm not kidding you so I called customer service and spoke to Mercedes or Merced. I forgot very nice lady. I told her my concerns if it can be replaced she put me on hold for a brief moment got back with me and said they're gonna replace it within a week but just to leave it out there. She was lovely to talk to. I told her I hope she has a great day. She replied back the same thing so far so good with them pleasant to talk to customer service great job great employee thank you again read more

Athens Services is reliable most of the time except when there is a new driver they don't look at notes on the account to make sure they know which gate the bins are supposed to be taken out from. The driver stops at the location assumes the gate is locked and leaves. I get an automated message and I have to take time out of my day to call them and explain the situation. This has happened once a month every month for over a year. I have asked to speak to a supervisor and they have not called me. For the amount of money I spend monthly on this service, I expect them to do better. If a supervisor or management reads this, please call me. Thank you. read more

When our city changed to Athens I didn't think much of it but there have been times they forget to pass by, which we never had this problem with the other trash company. Last Monday they switched out cans and in the process they once again forgot to pick up my trash bin. I have called them daily to remind them to come get it and they promise to send a truck and they even open a ticket for service request . It has been sitting out on my street the entire week. The worst part is we can't do anything about it because this is the only trash company but we pay for a service that is terrible. read more

The crew always pick up the weekly trash on time. They picked up the larger items a few days later when I call for a special pick up. The gal that answered by call was articulate and set up the pick up. Excellent Cheers Jant R read more

I live in the City Of Whittier you have two trash trucks on Scott Avenue that park like crap blocking the lanes going north and south out of their trucks talking ridiculous 3 o'clock schools out no reason why they're out talking. They should be working and parking their trash trucks right terrible service terrible parking For a new trash service in our area. Very disappointed. Need to learn how to park and drive for one you're not a cop you don't own the street. read more

THE. ABSOLUTE. WORST. Frequently leaves the dumpsters out on the street overnight and sometimes days at a time. As I was driving home earlier half of the dumpsters on my street have been left out overnight and are still there as of Sunday morning from Friday's trash day sandwiched between two cars. Every time this happens people in my building leave their trash out where the dumpster should be instead of taking it out to the dumpster on the street. read more

Athens Services - Dumpster left out overnightt now sandwiched b/w parked cars - Junk Removal & Hauling Near Me - La Puente, California

I've called on 4 separate occasions to get my 90 year old moms old trash cans picked up after receiving her new ones, but it's been 2 weeks the cans have been in front of her house. Each time I've called, they said we'll send an email to the supervisor, but nothing! Still sitting out front...Horrible customer service and response in Pomona!!! read more

Constant missed pickups, blocking driveways with the bins (our own and the neighbor's) and leaving bins out on the street for entire weekends (while blocking the driveways) is unacceptable. Repeated calls for resolution are left unresolved. Customer service reps are kind and patient, the drivers work hard but the pull out service is a mess. No one seems to care at the end of the day. read more

I cannot be more grateful. The bulk pick up was easy to order online and when I needed to change it to add an item, I was able to email and they did it with no problem. Very grateful for this service. read more

This company has an online payment service totally outdated. 1- Does not allow to schedule one -time payments. 2- Does not allow make on line payments from overseas when traveling. read more

We recently switched to Athens here in Whittier and I have been lied to for 8 weeks. I have requested a bin exchange and I have been guaranteed it would be replaced on trash day, and it does not happen. I am a senior citizen that needs some assistance with Athens. Very disappointed on how they treat customers. read more

This is a complaint about the company in general, not a particular location. I live in an HOA in the west LA area, and they are supposed to service our big trash dumpster every Tuesday. Well, they did so this week, but what happened next is the problem. They serviced the dumpster but left it out on the street for 2 days after that. I also noticed that my neighbor's dumpsters were left on the street as well. Meanwhile, in spite of my asking my neighbors not to do so, some kept putting trash down the chute, while the dumpster was out on the street. I called the company on Wednesday to report that the dumpster was still out on the street. They did send someone to put it back, after about an hour. The guy who came was new, and didn't know which dumpster goes to which garage, even though they are clearly marked. He spent about half an hour going back and forth on the street, and calling to find out where the dumpsters go. I find this to be unacceptable. The company also services our recycling dumpster on a regular basis, but returns it to the garage promptly. Why can't that be done with the trash dumpster? Another pet peeve is the placement of neighbor's dumpsters. Some of my neighbors have their dumpsters serviced on Fridays. However, on Fridays there is also street cleaning, or lack there of recently, but the dumpsters are placed in the way, so that the street cleaning machine has to go around them. They could easily put them on the other side of the street to be out of the way. Lastly, I want to mention their customer service. Whoever answers the phone needs to be in a quiet place and be able to talk clearly, without so much background noise, so I don't have to shout to be heard. read more

Wish the city of southeast Whittier never contracted with them. They gave reused run down cans with peoples addresses still on them. The lady who picks up trash doesn't empty the containers all the way and also spills trash all over the street. They also left behind 1 of my old ware carts because it had a box inside and still haven't came to pick it up when I called them. I wish we still had burrtec and never changed to ware or Athens. read more

West Hollywood Customer Service - Phone scheduling and follow-up on missed pickup are pleasant & professional. Excellent! Bulk item pickup not so much.... I scheduled a bulk item pickup for Friday and placed the items on the curb on Thursday afternoon. However, your company did not pick them up until Monday, leaving the items on the curb for a total of four days. This is not ideal, as it is unpleasant and sometimes a safety hazard to have trash sitting outside for that long. Unfortunately, this happens 90% of the time when I arrange for a bulk item pickup. read more

Billing department incompetent, doesn't follow through with commitments, doesn't return calls as promised, charged me for someone else's dumpster. read more

They are insanely over priced, price gouging residents of TO. I felt I received a much more cost friendly service through waste management as well as policies that felt like they were happy to go above and beyond for the customer. Do better Athens. And city of Thousand Oaks- you accepted this new vendor, figure it out for your citizens! read more

Athens doesn't honor the prior city agreement with residents. They have their own policy that you MUST have all 3 containers (landfill, green, recycling). They just want to charge residents more $$ for additional green bins that we had before in Pomona. Unfair business practice. Don't trust this company!! read more

I have lived in Riverside CA for 50 years I've never had so much trouble with trash pu. There's always a problem with them now if you're lid isn't closed All the way they don't pu. I wish waste management still did Riverside. This is very annoying I'm going to voice my opinion to my city council. read more

Monthly street sweeping service experience is SUBOPTIMAL. There is NO quality and NO value Month after Month! read more

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We have been using Athens for over 20 years at our home in 91108 and at two of our commercial properties in the 91104 area. Their service has always been excellent, but today really stood out. Yesterday was our trash day and someone had blocked access to the trash bin at one of our commercial properties, and Athens was unable to complete the pickup. I called their office at 7:00 AM, and the lady who answered was incredibly courteous and helpful in gathering all the necessary information. Shortly after, a gentleman called to explain that this would need to be treated as a special pickup because the driver didn't have keys to access the gate. They arranged for the driver to make another round once I was able to notified our onsite floor manager. In less than five minutes, the driver returned and successfully picked up the trash. What really impressed me was the constant communication -- I even received a courtesy call confirming that the pickup was completed. And this was all happening on a Saturday! IT IS A GREAT SATURDAY MORNING AND A GREAT DAY when experiencing real customer service by real people with great and pleasant personalities. I am hoping the city of 91108 area code stays with Athens and since we can choose our own trash in 91104 ourselves, we will continue to ask for their services. read more

After requesting new bins because they are always cracked due to the fact that they pick up two at the same time, I was told they would be delivered next trash day but to call and confirm the day before because they were backordered. I went ahead and called them the day before and was told that everything was set to go and that my new bins would be delivered the following day. Under a pouring rain I took my bins out and waited the whole day for my new bins. Towards the end of the day I finally called the company to find out if they would be delivered but I was told that I had been rescheduled for the following trash day. That means I would have to wait one more week. Not one single person called, no email or texts were sent to let me know the service had been rescheduled. If I had not called, my bins would have been left out there over night which is something the city frowns on. Horrible service. read more

So far they've been very helpful and efficient. Whenever we've requested a service they have delivered and take care of our requests as scheduled. No complaints. read more

I have been trying to resolve this issue for about 3 months, a barrel that I never received nor requested. I moved into a new place and started service with existing barrels. the agent set up my account had asked specifically how many barrels I have, where I told her 3 (1 black, 1 blue, 1 green). But then my invoice showed an extra green barrel is being charged! Anthony in your billing department is absolutely helpless and provided horrible service. here's a short synopsis: he questioned that why I reported the issue so late, I responded that the invoice was not easy to understand or read, I reported the issue once a clean clear invoice was received. For the new quarter, because I started service mid-quarter, which is their billing cycle. He replied, yes, our invoice is difficult to read, but still my fault not to thoroughly understand or obtain a Anthens invoice educational seminar! Is there one offered by your company? He went on to educate me about how to read the invoice. Great! but didn't I already answer his question of "why I didn't report the problem timely?" I don't need his "educational" piece. or belittling customer over the phone! If your company really care about this survey result, I'm open to discuss this further! (let's see if you really care!) read more

Came here to leave a review based on my experience and now I see why all the bad reviews. Trying to set up a bulk pick up is so difficult. I mean how hard can it be? Had to request 2 times on the website before someone emailed me. So far the email communications have been so unclear and ambiguous, and still no pick up date. They make trash pick seem like brain surgery. Sad to have no other option for trash collection and we are paying for this. As of now still no bulky pick up date. It's like they don't want to do it or something. Bad service and poor attitude is the vibe. read more

If Athens had any pride in the trash services they provide, they'd put themselves in a bin and haul it away. This company is terrible. I just tried to find another company, but I'm in Westwood and apparently they're signed to a contract with the city as the only trash pickup service so I'm stuck. A "rover" will take the bins outside so the actual trash truck can empty more efficiently. However, they continually take the bins of my apartment building outside and let them sit there, sometimes 1 to 2, even 3 days. All the while the trash is dropping onto the ground out of the trash chute from tenants oblivious to the lack of a bin while the bin is on the street for hours to days. I've complained to them and they tried to sell me a temporary bin while my regular bin is outside. They said I was SOL otherwise. This week due to the holiday, my Monday pickup was delayed to Tuesday. They did not show up. On Wednesday, they rolled my trash bin outside. It's now Thursday and my bin is still out there and still full. I called for a refund of the missed service, as I'm due for another pickup today. They said they'd have to file it with a supervisor. They do this often. In the past, they'll just empty the bin after missing service, and come back later in the day and empty the empty bin so they can say they haven't missed any services. Cherry on top, they've left commercial bins outside of the building in the red zone for the last 2-3 months blocking the vision of traffic for people going left out of the garage. They don't have a record of it, apparently, since they don't have an address of the people who requested the bins. These people suck. If you have a choice, please choose a less trashy option. read more

Athens Services - Junk Removal & Hauling Near Me - La Puente, California

is there any other garbage pick up company besides this company? I live in Via Lopez, Palos Verdes Estates. this company is a worst. I call CS on wednesday, 9th July asking for the non recycle garbage pick up because I was out of town and these guys did not pick up these garbage on the last pick up on 4th of June. They only picked up the recycle garbage and the bin. They told me they will come to pick up on wednesday, if not, I will have to call back on Thursday. They did not come so I called back again on Thursday. they gave me a confirmation number saying they will come to pick up on Friday. I wait until now and does not see anyone coming so I call them again they tell me that there was someone to already pick up on Wednesday 11h45 so they could not send the driver to pick up even though they have not even returned the recycle bin so how come anyone has come? even the ones on Thursday mentioned that they would come on Friday. These guys are wasting my time and energy. read more