I frequent this place often for my sporting goods needs. I umpire, I coach my children's teams and…read moremy daughter plays club ball. They have everything I need and the great knowledge to help. Today, I went in to get my daughters new glove steamed. The salesperson made sure he told me the proper care to finish getting it broke in and more importantly ho told me what not to do. While I was waiting on the steaming, I was able to grab a few small items that my kids will also need. While the store is smaller than the big box stores, they have more of what you need than the big box stores. You can't go wrong here.

Worst customer service I've gotten in a long time. Sales guy certainly didn't look like he wanted…read moreto be there. All he did was pointed at the wall when I asked about equipment. Purchased a softball mitt for $100 and wasn't even offered a bag for it. Went to DSG and bought a nicer one for half the price- and the sales guy was helpful!!

I called to talk about ordering a rifle and the guy I spoke with turned extremely rude when I told…read morehim I was from California, and refused to help and basically hung up on me. I Will never support a business like this. There's more gun owning conservative Americans in california than than in Michigan so you should educate yourself. We're fighting the same fight, we're just behind enemy lines. So, yeah, thanks for the "support"...

Pretty awesome spot to buy guns. I've never purchased a gun from them that wasn't in great…read morecondition. Very reasonable prices. The people working there are always easy to talk to and give good tips on the best buy for your money. I've purchased i think 5 handguns, a rifle, and a shotgun from them. Been other places where the service personnel treat you as if they'd rather help someone else. They don't leave people waiting without greeting them at least. I'll go back again soon.

I didn't really anticipate ending up at Dick's on Black Friday, but it was a pretty good…read moreexperience. It wasn't super busy, which was nice to not have to fight crowds. Nate was looking to try on some soccer shoes for sizing, and we were meeting my family for dinner at Mitchell's nearby, so we stopped in here for a bit. The store was bright, clean, and well-stocked. We were able to find an employee right away to help us pull sizes. The shoe selection was vast and had some sales going on. They had a huge wall of Stanleys which was so vibrant and colorful! I also noticed some really fun Lions gear. The parking lot is large, but it was quite busy, so you may have to park a little further out and walk a bit.

I purchased a golf travel bag at Dicks and after two airline trips, the bag was torn at the seems…read more I wanted to return the bag and contacted customer service on line. the customer care advocate (Melissa) was very helpful and gave me information to return the item to the store. She provided a print out of the receipt for me. She did not provide a detailed receipt but it showed the date, transaction number, item and amount of sale At the store I encountered the Manager, Eric who as very rude and condescending. He told me I could not return the item even though the customer service representative told me I could. Eric did not take time to look up any information and advised me, the return policy limited returns to 30 days. being confused after this exchange, I then contacted the online complaint department and spoke with a representative (Sabrina) who was also very helpful and researched my issues. after researching the issues she contacted her supervisor and advised me I could return the item to the store after looking up my receipt which included the extended warranty. Sabrina then call the store to speak with Eric about the return. She then advised me I would be able to return the item after speaking with Eric. the next day, I went to the store and spoke with Eric who again was rude and wanted to justify his earlier decision to reject the return as I did not tell him I had an extended warranty. If he had taken time to look up the sale he would have seen that I did purchase the extended warranty. Eric was not customer friendly and I advised him I would not engage in an argument with him. he begrudgingly processed the refund. I would advise that: 1. you not purchase the Maxfli 2024 Hybrid Travel Cover. 2. Retain all receipts 3. document your conversations with all team members I will not be shopping at the Lansing store where Eric is the manager.

These reviews are wild do you expect the workers to be like a greasy used car salesman? I've been…read morehere several times. I get what I want/need and check out in a timely manner. what I see is customers who don't know how to handle firearms ask the employees to hold 18 different pistols than decide they don't want one. Prices are comparable and their selection is outmatched in that area.

I was not born in this country. I serve time in the military, and I came to America for a better…read morelife. I never ever once been racially profiled the way I was here today. Denied service at the door. I can't believe I worked so hard to pay for my spot in this country and for what. They started mocking me in my language and told me they were closed as people were shopping and walking. I'm sad. I'm hurt. I'm confused. I'm angry.

because why is there only 5 reviews its dunhams get over yourself the lady manager is super niceread more

After my latest experiences with Dunham's, I won't be back…read more Went in last week for an advertised special on gravity chairs. We selected our chairs and went to checkout. When the chairs didn't ring up as advertised, the cashier called a manager. The manager explained that the chairs we selected were not included in the special, even though the price and brand matched exactly with the printed advertisement we brought with us. When we decided to leave without purchasing the chairs, the manager offered us a smaller discount, provided we were willing to make the purchase in two transactions. We should have run, but decided to take the offer. We left, mildly dissatisfied, but happy to be done shopping for Mother's Day. Since then, we found a much better deal on higher quality gravity chairs (for less!) elsewhere and decided to return the Dunham's chairs. We were only able to locate one of the receipts (for identical transactions) and understood that store credit would be offered in place of refund for the chair without receipt. What I wasn't prepared for was the reduced refund amount. We purchased the $70 chairs for around $60 last week at a "manager's special" discount, but apparently the chairs (which were full price again today) were sometime available for $40. Therefore, even though I had just been refunded the full amount on one chair (with receipt), I took almost a $20 loss on the other chair. It upsets me more, because I am certain that if the price difference had been in my favor, Dunham's would have only given store credit for the discounted amount. Even more upsetting was the attitude of the manager who came to help. Upon seeing the lower amount, the cashier agreed it should be adjusted to the refunded amount of the other chair and called over his manager. She was rude and suggested I was lucky to be able to return the chair at all. A little pleasantry would have gone a long way. The next time I need camping or sports gear, I'll take my money to a big box store.

They are unorganized and overpriced. There is no real savings. Make sure you check that you…read morereceived all you paid for! What a hassle to get what was missing when the cashier forgot to give us a bag.

drove over an hour to find out there closed for moving ! would have been nice to know before the…read moredrive