Do not put your loved ones here if you can help it! Yes, they do have some very nice staff members…read morebut that's not enough! Often the available staff members know very little about your loved ones condition, it's impossible to talk to a doctor and the nurses change so much that they don't usually know much. They are quite nice though and that's good. The facility is old and dirty. The floor in my sister's room was never cleaned in the three weeks she was there. Bloody, dirty linens were left sitting around in a pile for three days until a family member said something. The worst thing was that they took almost 4 full days to sign off on her passing, exceeding the 48 hour time limit and holding up the process of moving forward with her remains. This is ABSOLUTELY UNACCEPTABLE! If you can go elsewhere, DO!

My dad was there for short-term rehab; therapy went well, and he left sooner than expected. He even…read moreenjoyed the food. He especially liked the staff -- from nursing, dietary, therapy -- all around.

Have visited this facility twice and have fallen in love with the place and the staff! All the…read moreresidents appear to love the place as well. Trying to get my Mom to go here and enjoy herself around fun and friendly people. I hope we can help her see the positives and move here!

wish i could leave a lower score…read more i was sent there after fracturing my right femur (thigh bone). henry ford hospital would not release me until i agreed to go to rehab even though my dearest spouse already prepared everything at home. i'll start with a few good things: food was pretty tasty, especially for hospital-quality meals. many - NOT ALL - of the certified nursing assistant (CNA) staff - were INCREDIBLY kind, caring, and professional. CNA MINDY was OUTSTANDING. but, as to the advertised "serene" environment for recovery highlighted in their ads: NO. first night there, it sounded like the occupants across the hall were having a geriatric camp-out with LOUD laughter, singing, etc. until one or two in the morning. next morning, one of those "campers" went up and down the hallway calling out WAKEY-WAKEY at about 06:00. at a time when i should have been resting and healing, i was lucky if i slept an hour that night. next night, after almost no sleep, a different CNA woke me just before 05:00 "just in case" i needed to use the rest room. right then, i didn't need to, but the suggestion made me need to go. i called out to the aid who woke me but she just continued out the door and NO RESPONSE to the call button. i wasn't supposed to leave the bed without assistance but had no choice. my final night there, which, i will admit was a holiday with staffing likely difficult, there was SO much commotion that i had to telephone the director of nursing to request help for the TWO CNAs on duty for the entire section. the director might not have taken a late-night customer call seriously but i think she could hear all of the shouting and expletives in the background during my call. "serene" environment for recovery? NO. i could go on and on (and on and on) but i'll suffice to say that, after three days, i called my husband to get me the h#ll out of there. oh, and one further thing: over the past couple days, we've received multiple robo-calls from vista trying to convince us that we should consider them for our future care needs. NOT GOING TO HAPPEN. and, as said at the start of this: wish i could give vista a score less than one.

As a wife of someone that went to Skywood rehab. My husband said this place is a complete joke…read more He has succeeded on his own. He was only there for two weeks on his own terms and that was all he needed. But even from the start they wanted to give him volume to go through withdrawls. How can you put someone on more meds when they are trying to kick an addiction. There are people there hooking up there is a sever lack of activities they portray this great place that people can heal and stay busy that is absolutely not the case. There are no bonfires or golf etc. As far as counseling once a week. How do you expect people to heal and move forward only going to one-on-one counseling once a week. Communication there is the worst and the lack of staff this place should not be open whatsoever. Going through detox and you feel like crap, and they want you to go to meetings all day long when you haven't slept all night. One person says you can go get meds and lay down for two hours. How can you lay down for two hours right after they give you something to sleep. My husband also said that the place was unsanitary and needs many updates. For as much money as we pay self-pay/insurance this place should be amazing and the best healing ever. Our biggest complaint right now is that when my husband went in, he paid a large amount for the deductible and then when he left, they asked him to pay more to meet the co-insurance, so he did. A month or two goes by we get our explanation of benefits from our insurance, and we overpaid by almost $700 we have reach out to Skywood multiple times and we talked to a lady named Chris and she asked us to send her proof that he paid because she had no proof that he paid. We then months later after we requested our money back Chris is still trying to reach out to us to pay a bill that is not accurate and we told her and she knows they owe us money. And when we remind her that we are still waiting on our reimbursement she ended up hanging up on my husband. At this point this should not be an approved rehab facility. With lack of staff poor conditions, and no place to heal. My husband said that the only thing this place is concerned with is getting paid by the insurance. They want you to stay 45 days no matter what so they can get paid, they push meds so they can get paid. They are not truly concerned with your healing. Also, while my husband was there one of the counselors got kicked out because she was a recovering alcoholic and was caught with alcohol in her office. That is also something that should not be allowed. There should be no chance of alcohol or drugs coming back on the premises. All we want from this right now is our MONEY back that we overpaid back in August, and others to know how awful this place is do not send your loved ones here it is not worth it.

My husband recently completed a stay at Skywood Recovery. I will first start by saying my husband…read morewas grateful for his time at Skywood despite the numerous frustrations. He learned a lot and returned home feeling mentally stronger. However, much of what we were told by staff before his admission was misleading -- and as a loved one on the outside, the experience was very frustrating, confusing, and at times, deeply concerning. Here are some key issues we faced: 1. Misleading Program Length: We were told the stay was typically 2-4 weeks and "rarely more than 30 days." But on day one, my husband was told everyone is placed on a 45-day plan. This discrepancy felt deceptive. 2. One-Size-Fits-All Treatment: The program is advertised as individualized care, but my husband received just one 1:1 therapy session per week despite stating he preferred more on his intake form. Be prepared to strongly advocate if you need tailored support. 3. Supplement Refusal Despite Medical Need: We were told by staff that you can bring vitamins and supplements from home if they are in their original container they did not tell us was that they needed to be sealed containers. My husband brought medically prescribed, supplements in their original containers (and four of them were actually sealed) due to specific deficiencies from his recent bloodwork (Vitamin B complex, Zinc, DHEA, Omega-3 fish oil, Magnesium, a multivitamin, and others). He wasn't given any of the sealed supplements and was only given one supplement out of all of the ones that were sent due to possible contraindications with medications they may decide to prescribe - but my husband specifically wasn't going to take any medication that may have been prescribed to him, so this was frustrating for us because he wanted to take the supplements he came with for his health and he was denied that because of medication that they may have prescribed, but he would have denied. The staff seemed uninformed (and rude) about the difference between folate and folic acid when I told a nurse my husband needed folate because his body has trouble methylating things properly. This was all frustrating because they claim to follow a holistic approach to recovery. Perhaps we have different definitions of holistic. 4. Medication Overuse: On his first night, rather than helping him manage anxiety naturally -- one of the reasons he was there -- staff offered prescription anti-anxiety meds immediately. This felt contradictory to the program's purpose and values. 5. Poor Nutrition and Wellness Contradictions: Therapists teach the importance of diet, sleep, and exercise -- yet the facility offers mostly processed foods, not enough gym equipment, shared sleeping quarters, and little nutritional support (see vitamin and supplement section). He did say some of the food was good. One of the days my husband mentioned the teaching therapist warned about deli meats yet lunch on Fridays there are deli sandwiches. It was very contradictory. 6. Pressure to Stay + Insurance Misinformation: Staff told the patients leaving early (AMA/ACA) would mean insurance wouldn't pay. This was not true for our plan (BCBS), so be sure to confirm with your insurance. It felt like a scare tactic to keep people there and there were rumors around the place that if you have "good insurance" they try to keep you longer. They also told my husband when he moved down to the Partial Hospitalization Program (PHP), it would cost him $50 per day that insurance wouldn't cover. When he was discharging, they asked him to pay $250 out of pocket to them immediately to which he declined. They billed insurance for his time in PHP and it was fully covered. It felt a little nefarious to ask patients to pay money upfront before leaving and before billing insurance to see what was covered and what wasn't. Patients don't have an opportunity to verify with their insurance any of these things while they're there before making decisions or payments. Make sure to confirm coverage with your insurance of all stages of treatment (detox, residential, PHP, IOP, and outpatient) before you go. 7. Restrictive Communication Policies: During my husband's time in treatment, we encountered several communication issues that were both frustrating and disheartening. One particularly concerning policy was that expressing frustrations or a desire to leave early would result in the loss of phone privileges. This put my husband in a difficult position--he felt compelled to appear fully compliant out of fear of losing his only connection to his support system. For example, when he transitioned to the Partial Hospitalization Program (PHP), he was told by his therapist, Mark, that he would need to remain for another three weeks -- which was longer than he had even been in the program to date. Feeling discouraged, we developed a thoughtful discharge plan and notified staff on a Monday that he would be leaving on a Wednesday after 21 days...cont. in picture

I had sporadic low back pain for the past 25 years. When the pain flared up, it limited my…read moremobility. ORS helped me understand what my injury was (an inflamed joint and muscle) and how to strengthen the muscles around the problem area. Now the surrounding muscles are strong enough to support the inflamed area. I can now do activities that would give me a week's worth of pain and disablement without the resulting pain. ORS tailored an exercise routine for me to do at home. They supplied me with resistance bands. These allow me to do exercises anywhere...even when I'm traveling. The staff at ORS was friendly, encouraging, and helpful. I felt spoiled.

From the owner: Orthopaedic Rehab Specialists Physical Therapy in Lansing, MI offers expert physical therapy,…read moresports injury rehabilitation, and orthopedic care. Our licensed doctors of physical therapy create personalized treatment plans for post-surgical rehab, back pain, neck pain, joint pain, and chronic pain management. Using evidence-based therapy and advanced techniques, we help patients and athletes recover strength, improve mobility, reduce pain, and prevent future injuries. ORS Lansing-Gateway Lofts offers specialty treatment options including Shockwave therapy, Dry Needling, the Graston technique, Myofacial Decompression (Cupping), Lumbar Traction, and BFR (Blood Flow Restriction) therapy. ORS physical therapists have advanced certifications in vestibular treatment to help balance or inner-ear disorders, as well as TMD or TMJ treatments for jaw pain. The physical therapists at ORS Lansing-West Lansing serve Lansing, Michigan and the surrounding areas of Grand Ledge, East Lansing, Waverly, Dimondale, and DeWitt.

The entire staff at Orthopaedic Rehab Specialists-West Ave., Jackson, MI put you, the patient…read morefirst. The atmosphere at West Ave. is welcoming, friendly and always professional. My PT'S, John and Taylor were extremely knowledgeable about my condition, supportive and responsive to my input, and tailored a rehab program that in 3 months had restored my ability to perform several every day physical tasks that I had significant difficulty with. My observations were listened to and my questions were answered. Thank you for your care, expertise, encouragement and support.

Cory is absolutely the best and support staff and assistants are wonderful. I've been there in the…read morepast for several concerns and will be going again for a torn muscle in my shoulder. I refuse to use any other physical therapists including those associated with my preferred medical providers at University of Michigan. 3/14/24

Physical therapy non existent... Response was terrible…read more.. Looks nice but no one in allowed to set in he living room area they always showcase

My friends mom stayed a day. We removed my dad after a day. Not organized or caring at all.read more

Very compassion and caring. They helped so much with my sisters transition. Quiet, reflective and…read moreprofessional atmosphere. When I left the facility for a couple hours I came back and the director was in the room holding my sister hand while she went through a tough moment of discomfort. My sister was not even conscious at the time and yet they were still with her.

Love this place ! Took great care of my brother, my dad and also my husband ! Very caring !read more