I have to comment.... this afternoon I received a phone call from a contact experiencing a flat…read moretire in this facilities parking lot. This individual was transporting an 85+ year old person with dementia who uses an walker to get around to a medical appointment when the tire went flat and they rolled into the facilities lot. I have never been more disappointed in the human services profession than I was today. Not one person who approached the car asked if they could help, or if the elderly individual in the car was in any distress due to the heat. They wanted the car to moved so it would not interfere with the line up for the end of their day. When the driver suggested they move the car slowly to another spot in the parking lot they were told no. The tow truck arrived within 20 minutes of the call and no interruption of their services occurred. I arrived a quickly as I could from 20 miles away to load the elderly individual into my car to get her out of the heat. The treatment received by the staff was deplorable. You would think that facility staff who worked with folks needing ABA therapy would know how to be flexible to interruption and changes in routine. More importantly, how to treat people with the same kind of kindness they would like to be treated.

From the owner: The Hope Source Clinic offers organic, fluid interaction with peers and staff all day every day…read more Our approach facilitates therapeutic skills acquisition and behavior management to successfully thrive in high demand, complex settings like a classroom.

We were only at Kids Innovative Developmental Services for a little over a year, but I have nothing…read morebut great things to say about the people who work here and the services we received. My kid worked with Christine, the speech-language pathologist, on a stutter that developed when he was in late elementary school. By the time he was in middle school, it was something he wanted to seek help with, so we reached out to Kids Innovative. I was a little concerned that they might not take my kid because he was so much older than the kids in the pictures on their website! And yes, it's true that Kids Innovative seems to skew toward younger kids -- we saw a lot of preschool- and elementary-aged kids during our visits. My kid was usually the oldest in the waiting room. But I think it's because speech and occupational impairments tend to present themselves at a younger age. Nevertheless, they DO take older kids, and bonus: they DO take many kinds of insurance! Very few speech therapy places take insurance, so it was a huge relief to find this place. A year of working with Christine helped my kid tremendously. She was patient, kind and always available to answer questions, and very flexible with her schedule. She would give us "homework" to work on or ideas to think about, which I appreciated. Eventually, my kid aged out of Kids Innovative, and Christine gave us a recommendation for a more specialized therapist who works with older kids. So we've transitioned to a new therapist, but I'll always be thankful for the help we got at Kids Innovative.

ZERO STARS - THIS PLACE IS A DEATH CAMP. DO NOT SEND YOUR LOVED ONE HERE…read more If I could give Community North Rehabilitation Center zero stars--or better yet, negative stars--I absolutely would. This facility nearly killed my mother, and I want to make sure no one else goes through the nightmare we did. My mom arrived at Community North Rehab after suffering a stroke. She had some mild speech impairment and early-stage dementia, but she was mentally sharp, alert, and active. She also had a stent between her kidney and bladder. Despite her condition, she was prematurely discharged from the hospital, under the all-too-common excuse of "testing will be done outpatient"--which really just means "get them out, we're done here," even if they're still on the brink of a medical crisis. From the moment she entered this facility, she declined rapidly. She stopped eating, became lethargic, and couldn't even complete her therapy sessions. Staff blamed "severe dementia," which was a lie. Before coming here, she was engaged, talkative, and functioning far above the level they claimed. The reason she couldn't participate in therapy? She was constantly needing to use the bathroom--a huge red flag they brushed off as nothing. I raised hell. I demanded answers. I asked to speak to the doctor overseeing her care, who coldly told me there was no reason to send her back to the ER. I asked him, "So, blood in the urine and needing to use the bathroom ten times in a half hour is normal?" And he said yes--as if that was something any human being should accept. They insisted she was "fine" and that this was normal for someone with a stent and told us to take her home for outpatient testing. So I did. Within one day of being home, she was practically unresponsive. She had explosive diarrhea, slept the entire day, and was only awake for about 45 minutes. I told my husband, "We have to get her to the ER--now." We took her to a different hospital, and within hours, they diagnosed her with C. diff--a dangerous, highly contagious infection that she most likely contracted either at Community North Hospital or at the Rehab Center. And what did the rehab staff do when she complained about needing to constantly use the bathroom? Nothing. They ignored her. I was there--I heard her begging to be excused from physical therapy because she had to go to the bathroom. And the staff still insisted she finish her tasks. Meanwhile, I kept repeating, "She is not doing well!" and was met with blank stares. I have to call out Robin, her case manager, by name. She was apathetic, stubborn, and completely dismissive of my concerns. Every time I raised a red flag, she gaslit me--saying there was "nothing they could do." I cried. I sobbed. I begged for help. Robin remained completely unmoved. Cold. Detached. As if my mother's suffering meant nothing. Now, my mother is fighting for her life in another hospital. And I can't help but believe that if Community North Rehab had listened--had actually cared--she might not be in this position. This place is a death camp. And the most twisted part? When I first arrived, I saw their signs and banners proudly announcing they were voted "Best Rehabilitation Center." I was fooled. Duped. Don't let the polished signage and smiling faces fool you--they are not what they appear. Please, for the love of your family--do not bring your loved one here.

This place was wonderful to me all the way around from nursing and patient care techs, the doctors,…read morethe EVS plus the PTs, OTs, and RTs all very knowledgeable, friendly, and helpful. The food was pretty tasty, the hallways were clean and open and smelled good. Great discharge planning so all services and supplies were in place for me to go home safely.

I was refereed here by my initial doctor after breaking my elbow. I went to see doctor Meyers. He…read moreis an awesome doctor. Very personable and knowledgeable. He splits time here, another office and surgery, so it may be difficult to get a hold of his staff at times. I have also had to wait a long time after my scheduled appointment time to be seen. One time I waited 40 minutes past my scheduled appointment time. They were very apologetic about the situation though. They also have their own physical therapy attached with them, but you are not obligated to go. I am a South sider, so I went to a physical therapy studio near me. The place has a decent waiting room and friendly staff. They also have a huge parking lot that it shares with the other business in the building that it shares. They treated me very well here and got me on the right path. I wish I would have came here first for my broken elbow, but oh well. If you find yourself in need of this place's services, you are in good hands and I highly recommend checking them out.

My hand surgery with D Dellacqua resulted in a permanent deformity of my finger, chronic and…read morepersistent pain of this finger, and the need to be monitored for the rest of my life for infection. 1. The hand infection was due to D Dellacqua's violation of the sterile surgical field. When the alleged sterile surgical bandage was removed 7 days post surgery my finger was swollen, red, and painful. The occupational therapist was so concerned about the appearance of my finger that she questioned whether the stitches should be removed. Oral antibiotics were immediately prescribed and a second surgery to incise and drain the infection(pus) was performed within 3 days of removal of the surgical bandage. Due to infection mismanagement the screw used to fuse the joint of my finger had to be removed. I had 3 surgeries in a 3 month period of time. Instead of the usual 6 week splinting of a finger with this type of surgery, I had to wear a splint for over 6 months. Mismanagement of the infection initially by D Dellacqua and then by one of his partners resulted in the development of osteomyelitis. There was concern that it would progress to sepsis. This necessitated that a special IV line be established in my arm and IV antibiotic infused at an hospital facility for 42 consecutive days.. 2. I have been in charge of surgery in a large inner city hospital. I found the infection control practices at both the office and the ambulatory surgery center owned by D Dellacqua grossly lacking. While other medical providers in the area were requiring masks for covid infection, masks were not required either in D Dellacqua's office or at the surgery center. I always wore a mask. In fact, there was a bravado sign on the front door of the surgery center stating "FACE MASKS NOT REQUIRED." The surgery center asked me to arrive an hour early and then left me sitting in a crowded waiting room filled with adults and children not wearing masks for over an hour. I do not believe my surgery was performed in a normal surgery rooms as they wheeled me by these rooms to the back of the facility where a lot of equipment was stored. There was considerable tension in the operating room itself during my procedure--I do not know why. D Dellacqua engaged in lengthy conversation with another physician during surgery who walked into room(without a mask) while Dellacqua was performing the procedure. At the office, masks were not worn by any of the personnel and I had to ask that the machine surface be wiped before my infected hand was placed on the surface for xays. 3. Because of Dellacqua's violation of the sterile surgical field, the payments for care have been excessive totaling $31,500(based on insurance claims) for a procedure which should have cost only $2670. Dellacqua and his practice received at least $7500(based on insurance claims) additional revenue due to his mistake. 4. My initial surgery was done under a local nerve block administered by D Dellacqua into the palm of my hand. It was stunningly painful and I now have a lump in palm of right hand that is sensitive to the slightest touch. When I asked D Dellacqua about it, he shrugged his shoulders and said "things happen during surgery." 5. This was the first time I have had surgery at a physician owned center. It will be the last. I had tried to obtain the infection rate of the Surgery Center prior to my procedure but was unable to do so as this information is not available to patients. 6. I am now under the care of expert professors and clinicians at one of the top 5 university medical schools in the United States who continue to try to rectify the poor care I received and prevent amputation of my finger. I am trying to put this incident behind me but it is difficult since I have pain every time the tip of the affected finger touches a surface.

Extremely happy with Jill Owens, the Talking Time speech therapist assigned to us through First…read moreSteps. We had nothing but an amazing and highly professional experience and our 2,5 yr old was very sad when we no longer needed the weekly speech sessions because his speech developed so well thanks to Jill's skills. Until this day, she loves to hear updates on our son's milestones. I truly cannot say enough good words about our experience and highly recommend Jill and Talking Time.

Our family was introduced to Talking Time through First Steps. We had the pleasure of working with…read moreseveral very talented Therapists assigned to us though First Steps. When our child aged out of a First Steps Talking Time agreed to allow for us to pay for ongoing outpatient care for our child at school and home. This care continued for two years and in that time we experienced high turn over with the Speech Theripists assigned to our child. Our child's outpatient Speech Therpy sessions became unpredictable and on several occasions our Speech Therapist didn't show up. Then to our disappointment with no notice we were told that Talking Time could no longer provide services to our special needs child. Failure to provide our family adequate notice left us scrambling to find alternative speech therapy for our child. Our family has paid this school thousands of dollars. Disappointing ending to a long and expensive relationship that was very important to our family and our child.

Excellent care! Staff is respectful and caring. The therapists are amazing! The experience…read moreexceeded our expectations.

A nightmare that I want to forget, In 2018 I broke my neck, had extensive surgery to put me back…read moretogether again. I stayed in St. Vincent hospital as long as I could under the supervision of Goodman-Campbell. When insurance said that I needed to be released from the hospital the ambulance drove me to this rehabilitation facility. They punished me by insisting that I sit up without assistance for five minutes. I screamed in pain and slunk out of my wheelchair and was laying partially on the floor before a nurse came back into the room. She chastised me for yelling. I said that I needed my wife, and wanted to call my attorney. She denied my request. That night I had to sleep in a hospital bed that I soaked with urine.....I had a spinal cord injury after all. After trying to sleep in my own urine overnight a morning nurse came in. He was so compassionate compared to what I experienced heretofore at Hamilton Trace. He cleaned me up and changed my sheets. Two hours later my wife was allowed to visit. The chief nurse said that I had to return to the hospital after existing one and one half days in hell with this outfit. Yes, I waited in pain until another ambulance came to return me to from where I came. Terrible experience. I can't even think about the pain these people let me suffer saying that I needed to sit up for five minutes and then they chided me for screaming in pain, Bad show all around. I pray to God that this memory will not haunt me, causing nightmares.