The staff here do a great job at helping the patients here, especially Fern who goes out of her way…read morefor my mom!

-- BACKGROUND I was…read morea resident at Glenview Terrace because of a severe balance problem. -- NEUROLOGY APPOINTMENT While living there, I had an appointment with an outside neurologist. During that appointment, he told me something devastating that he found in my medical record -- something previous doctors had never told me. He also discovered that my blood pressure was extremely low and sent me directly to the hospital. -- HOSPITAL EVALUATION At the hospital, a doctor evaluating me asked about my mood. Because of the news I had just received, I told her I was feeling depressed. She concluded that I might be suicidal and admitted me to the psychiatric ward. I told her I was not suicidal -- just temporarily very upset by the diagnosis -- but I was admitted anyway. -- REFUSAL OF READMISSION Near the end of my hospital stay, I was told that Glenview Terrace would not allow me to return. The explanation given to the hospital was that they did not have the staff or facilities to care for me. I still do not understand why that would be the case, since I had never harmed anyone, threatened anyone, or engaged in self-harm. -- TRANSFER TO ANOTHER FACILITY As a result, I had to move to a different facility. -- ATTEMPTS TO CONTACT ADMINISTRATION I later tried to contact the administrator, Rafael Zimmerman, to ask why Glenview Terrace refused to readmit me. I called many times and left multiple voicemails but never received a response. -- CONDITIONS AFTER TRANSFER The facility I was transferred to did not appear to have greater resources. In fact, my situation was worse in some ways because I no longer had access to a therapist for many months after the transfer. I was also separated from the residents and staff relationships I had built at Glenview Terrace, which mattered to me because I have limited support outside the facility. -- MISSING BELONGINGS When my belongings were packed and sent to my new location, several items were missing, including an electric toothbrush that was important to me on a limited budget. I left additional voicemails asking about it but never received a response or replacement. -- OVERALL ASSESSMENT Based on my experience, I cannot recommend Glenview Terrace.

My mom had to stay here after her surgery, and there were a lot of cool staff I seen and had the…read morepleasure to meet while my mom was getting care. And the majority of the staff seemed to care about the people, although I did notice at least one person who worked there that just seemed to treat it as a job....maybe it was a bad day for them, but still a life is a huge responsibility. The outdoors is nice and the bottom floor has the activity room for therapy and there is a store and a church...which incidentally, is NOT open during EASTER i found out the hard way. Still over all a pleasurable experience. Why the four stars? The one person that was sitting there, giving water to someone and looked like she didn't want to be there with her shoe half off and popping gum.

Just to clarify... I rated it 4 1/2 stars... My aunt was…read moreadmitted there after a very severe back surgery 82-year-old woman.. They are doing extensive rehabilitation and physical and occupational... She is happy and looking better every day... The staff is so sweet and personable... even if you call 10 times a day..

My Mother rest her soul was a resident here and the staffing was very informative along with Keshia…read moreKnox and her team, It was like a family environment in which all the residents interacted with exercise and movie day along with fresh popped popcorn, My Mothers 2nd home away from home, Sincerely George Black

Finally got my Mother out of there after almost 3 months. All they care about is the money. Her…read moreinsurance was accepted but not for the reason she went in there for which was PHYSICAL THERAPY. After all that time there they never ONCE did P.T.. Such a sad place to be knowing they aren't there for the best interest of your loved one. I know I shouldn't have kept my Mom there that long but I had no choice at the moment. I only give my opinion bc I care for the elderly.

Did not discharge my father after insurance refused to pay. Even so I told them that private pay is…read moreout of question. Didn't request signatures for private pay either- they knew we would not sign. Sent us a bill for thousands of $$ and filed a lawsuit. He kept asking the doctor when he is going to be discharged, and was told not to worry about it. Had to settle with them to avoid dragging my 90 year old father through court - i guess this is what they counted on. Never had this experience with any other facility , so be careful!!!

My mom has been a resident for over a year till she transitioned. For the most part the staff was…read morevery attentive and well meaning considering their work load and amount of care their residences required. The facility was always kept very clean and they changed the bedding often and provided cleaning services for my moms clothes. So appreciated their care in taking extra steps to make sure my mom was well dressed, bathed and groomed. These extra steps helped mom greatly in making her feel better at the same time facing loss of physical strength. What I want to acknowledge the most was the amazing support they gave the family during the final weeks. They kept us informed of her progress, coordinated with Hospice and took what ever steps possible to keep her comfortable and feeling safe. The Five Stars is given to their entire organization for the support and care they provided our mom and family.....Thank you..

My mother (90 yrs) has been at Whitehall Deerfield the past few months (Oct 28-22 ish) and I've…read moreexperienced some good and bad...I understand staffing across the world in this field is tough so I take that in consideration as I write this review... The admissions (Gustavo) gentleman has been extremely helpful...accommodating and pleasant ...some of the CNA staff have been questionable..I know when I try and get some help for my mom (whose now declining) I MUST step lightly..Maria could be nice but not too happy to help..Rafael was extremely condescending to me..felt like I was bothering him..very angry Amanda (PT) has gone over and above her duties..difficult to be there as it is and to have staff be rude or ignore makes it worse

I'm sorry to say our experience with Whitehall was not a good one. First, the facility is dated and…read moreis in desperate need of repairs to the walls, and it needs to be painted. I only mention this since it's the first impression you get when you go into the facility. The good: the people working there in skilled nursing, physical, and occupational therapy seem to truly care about the patients. There are two main problems: (1) the food is awful, and (2) they don't have enough staff to support the patients. We were there with an older relative who had a knee replacement. She was not able to, or supposed to get up on her own and even needed help to go into the restroom. While we were there the first day, she hit the call button and we waited so long for someone to come to help her, she almost soiled herself. I had to go out of the room and find someone who could assist. The first night she was there, again she hit the call button for restroom assistance. Again, she waited to the point where she got up herself. Of course, someone one day out of knee surgery shouldn't do that, but it was that or soil herself so she got up. She made it to the restroom before she fell, requiring a trip to the ER. The next day, we talked to one of the therapists who explained they had someone call in sick the day before, requiring the facility to move someone off of our floor to a different one. This left her the only person monitoring the patients on our floor. They couldn't keep up with the patients. The next day, we spoke with a manager who contradicted the aide saying she didn't know why we were told they were short staffed and said they weren't. That was when I realized we couldn't rely on them to take care of her and decided she should be moved back to her assisted living facility and hire skilled nursing and physical therapy. I cannot in good conscience recommend Whitehall. I see similar comments in some of the other reviews, which I should have read before placing her there. I am terribly disappointed and even though moving her and hiring the help ourselves was much more expensive, I couldn't keep her in a facility where I couldn't count on the care. Oh - I gave them three stars rather than one or two because of the quality of the therapists. If they weren't good, my rating would have been much lower. Also, I see enough pictures of the facility posted that I didn't think I needed to take any. The ones posted by reviewers are pretty spot on.

Do not go here. Overnight my parents condition got worse. These $10/hr foreign nurses are a…read moredisgrace. It's too late for me, don't let it happen to you. The condition of these rooms are terrible. They have the same air temperature running for the whole building. So if you're loved one wants it warmer; they can't adjust their room. They never contacted after I complained to Michael.

Please stay away from this facility, we kept me grandma for one night only because we couldn't…read morestand the smell.

My Dad was very well taken care of here. He was on the third floor so call "Korean Floor". The…read moresocial worker Sujin was on top of things along with all the nurses, CNAs, PT, OT and volenteer supports. When you express your concerns, they take actions right away which shows that they do care. The building is old and rooms are old style but those things are not very important as long as your loved ones are well taken care of. Lots of thanks to all the staff!

Unethical, do not do what is in the best interest of the patient. Medical director, social worker,…read moreadministrator do not respond to discussions and concerns about patients by they their year-long physicians. They don't even understand or respect the concepts of what a health DPOA is able and not able to do. They will not allow appropriate medical evaluations of patients.

My mom stayed here for a couple days for rehab but had to go back to the hospital. But it was the…read morebest 2 days she had with the staff before going back to the hospital. Everyone was so friendly and caring for those 2 days. But I had to find a more convenient place for me to get to her. Transportation wise it would take a long time to get there from where I live.

Nursing skill facility + hospice. My husband came to this…read morelocation ( 1001 N Greenwood Ave) on January 30th. He is disabled. We were promised that the stuff would check on him every 2 hours. Yesterday, February 13, he was neglected for all day. When I came today, he had many wounds on his butt area. He is not able to sleep without specific medication; many times, I reminded about it to the stuff, but they just promised to check his case. It is impossible to talk to management: they don't care about my husband, who is a veteran, and disabled. Why the management neglecting their patients?

Worst food ever! Nurses are nice but you may not see them for a week. Doctors are oblivious of what…read morekind of care is being given. I can't find out when I can leave. I could be sitting in a wet diaper for 14 hours, and no one would come to help me. I've been sitting in a chair for hours without anyone checking in on me. I can't even get to the call button.

I am beyond grateful for the spirit of excellence that this nursing home has provided for my…read moregrandmother and now my mother. My 92 year old grandmother fractured her hip and was able to go home within less than two weeks. My mother is long-term COVID and unfortunately has Alzheimer. The PEACE of mind that she will be attended to properly like a family member ...mere words can not express! I want to personally thank Krystal Dir of Admin you are an amazing person! This is not just a career to you but truly it's your ministry! To the staff ...you are all amazing your attention to detail is beyond 5 stars! I greatly appreciate you ALL (((Hugs))) & God Bless You!

I really recommend warren barr! have my grandma there for a year now & she loves going to…read moreactivities to make friends. Really clean place!!

UPDATE: We decided it was in my grandmas best interest to…read morestart In home hospice care. We found these soars on her neck from being neglected for over a month. My grandma suffered a stroke in October, survived many complications and is now at this nursing home. Due to the COVID-19, on March 11th they restricted all visitations for the safety of their patients (understandable). It has now been over a month since she has seen anyone in our family. Thursday afternoon, we received a heartbreaking call informing us that she hadn't been responsive in days, her vitals are low and we should say our final goodbyes.. could be a couple hours or days. As we all rushed over there, they refused to let us in to see her. Today, we gave the receptionist an iPad and asked that she'd set it up in my grandmas room. The iPad is set to automatically pick up FaceTime calls. Can't see her in person, at least we can see her, talk to her and let her know how much we love her through FaceTime. Hours later, in the middle of a FaceTime, one of the nurses comes into my grandmas room hangs up and closes the IPad case. Now we really can't see my grandma and she can't see us. We call, asked that it would be put back up and they refused. Said it was just temporary. We asked, are the residents not allowed to use cell phones? All other hospitals and nursing homes are allowing family members to call their loved ones. In fact, it is encouraged by primary care physicians!! The nurse, said oh they are allowed cell phones. But you cannot record her or our nurses. We explained that it is set like a phone, please this is all we have. She said, this is our policy you can call the director on Monday and then hangs up in our face. It is Easter, my grandma's favorite holiday, she is not promised an hour let alone until Monday. You must have no heart at all to strip away our rights and my grandmas rights at her last final stages of life. This has taken a toll on our entire family. This is an awful place. With some, not all, but some of the most heartless people working there. If you love your family members, do not bring them here.