I would like to make this clear this review is only with the way they bill things. It is very…read moreunclear on how this works. I had surgery and follow up visits and the doctors and nurses were great but the way this facility bills is crazy. The department bill separately and collect separately. We were only made aware of this by time my surgery bill would have been sent to collections. The surgery billing department was more than unpleasant to deal with even the supervisor. Never was told about payment plans but they were more than willing to take money monthly until they put us into collections. Hard lesson learned but the willingness to help out in a simple misunderstanding is unfortunate.

I'm very disappointed with the services and approach to customers of this medical entity for 3…read morefactors. (1) Saw the Ortho Illinois doctor the first time and they recommended MRI right away without much examination or exploration of my injury. It appears they either heavily rely on MRI due to lack of knowledge/ experiences or it's a business protocol/ process by sending patients to MRI from the start. No recommendation as what I need to do meantime to reduce/ minimize/ prevent the pain!!! (2) The Ortho MRI department called me constantly non-stop (2-3 times a week) wanting me to come in for MRI...even after I told them I will call them back when I can schedule it as it 's non-urgent matter. (3) I felt much much improved (almost normal) after 1-2 months without any help/ advice from the doctor but I still went for the MRI to ensure everything is good. Took the MRI and went in to see the doctor and the doctor opened the conversation by telling me I need a surgery due to one of the issues he saw on the MRI report as it will create an issue in a looooooong term. He did not address all other issues/ findings from the MRI and provide ANY recommendation/ explanation as what I can do meantime to better my hurt shoulder other then I'll run into problem many years later?? Additionally, the doctor was incapable of answering my question as why injury has improved/ cured to almost normal from last time (2+ months ago) I've seen him with the MRI results in hand. My summary of the visit to Ortho Illinois is they are: (1) Money hungry by pushing both MRI and surgeries (2) Bad process/ protocols on customer engagement/ treatment (3) Unprofessional and/or lacking physician(s) experiences/ knowledges. I WILL NEVER USE THEM EVER AGAIN!!! I'll also advise others not to!!!

Went to see Jon Whitehurst, MD. after I heard somebody talking about him at Bagels and More in…read moreBeloit. It was an incredible testimonial. They had me see the PA, Francie Kelso first. I thought I had a torn rotator cuff, but she said I had frozen shoulder. I literally could not lift my arm any higher than my shoulder. Dr. Whitehurst came in after and confirmed frozen shoulder. This guy is like an American hero: flew fighter jets off of aircraft carriers and went to Top Gun in Miramar California!! I could talk to him all day!! Ms. Kelso came in and gave me a steroid shot guided by ultrasound into my shoulder. Two minutes after the shot, I could raise my arm straight up. It sounds impossible, and it really was a miracle. So stoked I don't need surgery!!!!!! Going back in three weeks for them to look at it again. So great, so professional, so nice!!

Always helpful. Friendly helpful staff. Great docs, NPs and nurses. This is a wonderful alternative…read moreto an ER. You can be seen quickly and even at times without an appt. Can't beat this place with a stick. I have never been disappointed!

I have been doing my PT here and chiropractic for a few months. Everyone is so professional. They…read morelisten to your concerns that you have and help you relieve your source of pain. Very happy with my progress and highly recommended!

Heck yes I recommend optimum rehabilitation. Listen, I work in package handling and I'm a mom to a…read moretoddler, and a clutz if I'm being honest. I love how easy it is to call and get in quickly if I take a fall or something just doesn't feel right. Dr. Drake is great with his clients and is so friendly and makes the appt pass by quickly with fluid conversation. It feels almost like visiting with a friend once a month but at the end of the visit your back feels better. I've had to drag my kids along before and he's been understanding with that as well because sometimes life just happens. The desk staff are friendly and Efficient at what they do as well. Overall super happy.

Strange place. They all have the same tone of voice, I was soon annoyed by the patronizing "OK"…read more(which sounded more like "not ok). PT and OT are PUSHY. NO MATTER HOW PHYSICALLY ILL YOU ARE! I was shocked to attend a PT course on Safety how not to Fall, where an elderly gentleman who had clearly soiled himself (the smell was unbearable from 2 seats over) and he was left in his mess FOR THE ENTIRE PT COURSE!!! You wouldn't treat an animal this way! Terrible! Be careful sending elderly who can't speak up for themselves! For me, Never.Again. My severe Lupus was ignored and when I saw my Rheumatologist, he said they shouldn't have made me do certain PT/OT things. Zero stars, really

My experience at Van Matre has been exceptional. If I could give it 10 stars, I would. The…read morenurses and aides were very helpful and knowledgeable. The therapists were amazing! When the Assistant Administrator asked me how my experience was I couldn't say enough nice things and I told her that my PT and OT deserved raises! My PT did me the biggest favor by postponing my discharge date a few days so I could practice my skills more. I was disappointed at first, but afterward I'm glad I stayed. My case manager kept me up to date on everything I needed to know. The food was excellent. My room was spacious and comfortable. I couldn't ask for more if this were a 5 star hotel. And I sincerely mean that - no sarcasm intended.

If you enjoy being in SEVERE PAIN, this is the place for you…read more I came in with months of worsening spine pain (cervical through sacrum), plus a significant fall in March that left my lower back, sacrum, and hip in constant spasm. Things escalated to the point of incontinence, which should probably have been a clue that this is not a minor issue. During imaging, I was asked to position myself in a way that triggered one of the worst spasms I've ever experienced. I reacted involuntarily in pain and began crying. I was already in significant physical pain, and in that moment, I became emotionally overwhelmed. Without missing a beat, one of the x-ray techs in the room said, "that's how we know you're not faking it." I must have missed the marketing for this place, but here is my hot take: at ORTHOILLINOIS Spine Center in Rockford, we don't take your word for it--we make you prove it. Seriously, if your goal is compassionate care, or even basic awareness that pain responses don't need validation through suffering, you may want to look elsewhere. Empathy is NOT part of the intake process here. I have yet to be seen by the physician in charge--only the nurse practitioner (Kelsey). At this point, I'm less concerned with bedside manner (as I'm confident, it'll never get better) and more concerned that severe neurological and spinal symptoms are being treated like a checkbox exercise. No real diagnosis, just a steady stream of "come back in a few weeks" so they can run your insurance again and get paid. I don't know where they all went to medical school (I should look it up and send them this), but their alma maters should be embarrassed--and someone should remind them what the Hippocratic Oath is supposed to mean. Perhaps insurance companies should also take a closer look at where their payments are going. If your primary care physician sends you here, BEG THEM TO RECONSIDER.

It's been about a year since I had an ACDF on my neck, I came out of surgery with worse pain than…read morebefore, I was told by the Doctor that I couldn't be in more pain, but here I am a year later and the pain is horrible, went to the pain management Dr there, he loaded me up with norcos and Lyrica, went back and he said come back in a month for an injection, instead of a month they scheduled me for 6 months, called several times for refills on my pain meds, left several messages and they never returned my calls, this is the service you get from The Spinal Clinic in Rockford, Illinois and no I wasn't abusing my meds !

The surgeon was excellent- Dr. Thom…read more One thing that also helped is we had prepared prior to the surgery by buying the appropriate equipment (wheelchair, toilet bars for support in getting up, etc). So we were able to follow the doctors orders exaxtly with regards to non weight bearing. Following all of the doctors instructions to the t, being prepared, choosing the right surgeon, will all combine for a positive outcome.

I had an appointment scheduled for July 7th at 8:30 am to go over MRI results with Dr. Baig. I had…read morethis scheduled for roughly a month or two. I requested PTO from work to make this appointment, and had my PTO scheduled for 3 weeks, since my company requires two weeks before time is off. Ortho is roughly 25 minutes away from my house, so I left at 7:35am, assuming there'd be traffic. As I'm sitting in my car, waiting to go in, I got the attached text message at 7:57am, 33 minutes before my appointment, that it was cancelled. I was instantly annoyed. I understand doctors can miss work, but seriously, a text instead of a call? "Sorry for any inconvenience". Okay thanks, that makes it better. I received the call to reschedule at 8:44am. Sorry to that lady because she caught the brunt of my anger, but the "good morning, how are you?!" retriggered my annoyance. To be fair, I didn't give her a chance to say any type of apology, but sternly informed her about how incovenient it was to schedule PTO and to have the appointment cancelled 30 MINUTES before! If I were to call and cancel 30 minutes before, I'm sure there'd be some sort of cancellation fee. To finish it off, she then asked if I could reschedule for tomorrow. Ummm....no. I couldn't get PTO that quick (see sentence about 2 week requirement). I slightly snapped at her about how I already wasted 4 hours of PTO and I'm not going to waste another 4 hours tomorrow, so what I want is for them to send me my results and I'll take them somewhere else to go over. Yes, this is very Karen of me, but the tone and dismissive nature of everything, including the generic auto-text, just really pissed me off.

I saw them a few months ago for a strained neck. Casey was my PT and he was very knowledgeable and…read moreprofessional. Sam was my massage therapist and he is probably the most skilled massage therapist I have ever had and I have had numerous massages over the years. He is definitely for people who prefer a heavy hand Highly recommend Chris Scott Wellness for PT!

From the owner: In the business for more than 25 years, Chris Scott Wellness has a twofold approach: to relieve…read morepatients of their pain as quickly as possible and to help them to become better educated and more empowered, health-conscious consumers. Chris Scott Wellness is a holistic, Christian-based clinic in Rockford Illinois, specializing in serving adults, athletes, children and pregnant women. "If traditional pain therapies have failed you in the past, then this is the place to be," says Chris Scott. "At t

Ive been dealing with pain in my back for over a year so I show up for my first visit but the staff…read morewouldn't take me because I'm didn't have my insurance card but all the information was on my phone all they had to do is type in in there computer but they refused so I left very rude and unprofessional so here I go again

Lots of 'cookie cutter' vibes, regardless of other chronic conditions. Snafus with several things…read more Don't feel like anything I say is considered a part of THEIR plan. If I'm not a part of my own healthcare, I'm not going back. Takes months to get anything done.

Machesney Park In my experience, the treatment plan had my…read more goals as a top priority. The Team always found fun and interactive ways to challenge me. If you need PT go here! Caleb, Rachel and Morgan challenged me physically and helped me improve my gait, balance and strengthen my ankle. I had just moved to the area and my Dr referred me to ATI. Honestly, they became my first connection to the community. I always looked forward to going to PT, our conversations were always fun and interesting. Not only was this team my coach on a wellness journey, they became my friends! Like I said, if you need PT request to go here! You won't regret the decision, this location truly cares about YOU and your needs. Way to go Machesney Park, ATI.

From the owner: Athletico Physical Therapy provides the highest quality physical therapy and rehabilitation…read moreservices to communities throughout 24 states and the District of Columbia, with convenient locations close to home or work. Athletico is committed to our patients and referring physicians through our patient-centric focus, positive work environment, attention to quality and high standard of care. Athletico measures patient outcomes and satisfaction and is dedicated to continuous improvement. Our services can include physical and occupational/hand therapy, workers' compensation, pelvic health therapy, concussion management, athletic training, and more.